McDonalds Restaurant in Conwy

Just got back from this mcdonals branch and what disgusting food all cold 2 meals didn't contain chips even though I asked before leaving that all meals were complete.never ever go again and I advise you to do the same terrible waste of good .obey my 2 grandkids were so upset .

How difficult can it be ffs… order at drive through - 1 x bacon double cheese, 3 chicken selects with sour cream dip, cheese bites which are supposed to come with tomato dip…. Wait in bay 2 for 25 Minutes, get bag with sorry …. Now running late Drive off to discover I received : single chicken burger with bacon (cardboard with mayo lettuce), chicken selects NO DIP, cheese bites NO DIP …… so thanks Abergele maccies for a long wait and a meal missing what I ordered and paid for …… you were busy the wait I could live with, the wait for the wrong food is unforgivable … pathetic

If you’re just passing through and require a quick pick-me-up for the road, leave AT LEAST 10 minutes early if you plan to stop at Abergele McDonalds… The reward vouchers are currently available and I had a hot drink voucher. Simple to use, just scan it through and confirm your order (5 seconds) it’s then their job to place a cup under a machine and press 1 button (maybe 2) before popping a lid on and handing it over (30 seconds) I chose to walk in rather than drive thru and I was standing waiting for my Latte for over 8 minutes. I watched the seconds pass on their order screen which is visible to customers and the Med. latte order slowly worked its way to the top priority order. Meanwhile, 1 lad is ambling around, occasionally Glancing at the screen but clearly only taking notice of the order on the top left corner. Eventually, the latte makes it to the top corner and about 1 minute later, the lad clocks on, and reaches towards the coffee machine and grabs the latte that had potentially been sitting there the entire time. This place has been giving “fast food restaurants” a bad name for years but the service has somehow still managed to worsen. Total lack of awareness from the staff and absolutely no acknowledgement for the delay of such a simple order. On the plus side; they managed to get the order right, for once…

Went through the driveway with my mum and I ordered a meal and she ordered an individual burger. Asked for 2 sauces (one for me and one for her as she wanted some on her burger) to be told that their policy was to only offer sauce when ordering a meal which is absolutely ridiculous, especially when you can eat in and get unlimited sauce! I even questioned would she be allowed any sauce if she had ordered a burger and chips (not a meal). Staff member was very rude and unhelpful and I would say that this is the worst experience of McDonalds I have ever been to!

So I've spent the whole day decorating at home, so didn't feel like cooking so went to Abergele Mcdonald drive through, ordered large triple bugger meal for myself and chicken bugger meal for my daughter, drove all the way home, and low and behold I certainly did not get a lager triple bugger meal (photo attached) tried ringing several times to complain and no one was picking up the phone, they were not busy only myself and one other car in the drive through so how can they get an order wrong! Tired unhappy hard working nhs mum this evening. 😔 For some reason can't up load photo I took but will bring it to the manager of Abergele Mcdonald as proof if required.

Got home with a large order to find my burger wasn't in the bag had to drive back to McDonalds to pick up a missing burger. The staff are not that helpful and seem to shirk all responsibility had to ask for fresh fries as the ones at home would have been cold. think some sort of training in customer service wouldn't go amiss to staff and managers

Every time we go to this Mac d the other is all ways wrong and am sick of ringing up about missing food, from the orders. One morning I went for breakfast throw drive throw and asked for dairy free Mc muffins meal please and got asked what do I mean !!!! And I had to explain what it was !!! They need to train there staff better ,

Consistently poor. Food generally cold and staff sniffy when you take it back. Drive through is also a disappointing experience

If you want cold chips,old burger and dried up bun for your lunch you've found the right place to throw your money away. Total rubbish for over £12 for 2 adults and child. Sorry her nuggets were ok.

Never ever had fresh cooked fries from here. Orders almost always wrong. How have the “managers” kept their jobs as other places can seem to get it right. Shut it down or sort it out but stop robbing us

I would just like to send my compliments to the young man wearing a “team trainer” badge on the drive through last Thursday. It’s rare to come across excellent customers service in this day and age so well done to McDonald’s for trying harder.

Manager saw me dog and gave me extra free pattie for him top man 👊 nicely done burgers also thank u

Drove here yesterday with my partner for breakfast. However, after placing an order and going to one of the tables in the restaurant to eat our meals, we discovered one of the meals was a double sausage and egg McMuffin when it should have been a double bacon and egg McMuffin. So I went to the counter and told them the order is wrong for them to come back with a replacement, which was also wrong as it was a double sausage and egg with a slice of bacon McMuffin. So when I questioned them this they said the breakfast time had passed and they could only give breakfast items on the side and would not make any more breakfast McMuffins although they were 100% at fault for their incompetence. I managed to get a refund for the McMuffin and we both left as the level of service in there was disgraceful to which all at the Abergele McDonalds should be ashamed of themselves. I have also complained to McDonalds UK who were appalled by the lever of service received at McDonalds Abergele. They said they will be in touch with the Abergele branch but I don’t hold any confidence any improvements will be made. Besides I won’t be visiting a McDonalds in a hurry. Burger King sounds like a better option and are the original fast food outlet.

We arrived at 10.45, used the boards to place our 'eat in' order and paid. When the food arrived we were asked to leave as they close at 11 pm. We asked why was our order accepted to eat in then? We were just told in no uncertain terms to leave. We said we will eat quickly. We were made to feel most uncomfortable so left. As I left I told the 'manager' I would be complaining and asked where the opening times are displayed. She screamed at me they are on the website, could not show me them displayed anywhere in the place. I tried to see her name badge which she covered with her hand. Other staff members were watching this exchange between their 'manager' and an elderly customer. I checked the website when I got home, opps, wrong, maybe it's the 'manager' that needs to check the website, it clearly says close time 12 midnight !! Food went in the bin along with Macdonalds reputation. We won't be back.

Food was as expected. Staff attitude was dreadful. I hope the manager is embarrassed and reflects on the way she spoke to her customers in front of her staff! Refused to give her name.... Not the first time by reading some reviews! As staff seem to have different ideas of the services available, I would suggest clear on site signage of services is needed and a review of the website information ,but won't make a difference to me as I don't think I'll be visiting there again.... Plenty of our locations available!

We visited with a party of 14 young people following a visit to Sandycroft Carting. It was. Saturday afternoon and really busy. We were greeted at the door by Mark and Donna with Mark taking control and supporting the huge order in a very calm and organised way. We were all seated and the order arrived promptly- all correct. Mark was the ultimate professional and represented McDonalds brilliantly. His customer care was amazing, he was very patient and made the experience very enjoyable for the young people and us the three adults with them. To be fair, both Donna and Mark organised the very busy restaurant making sure that all visitors were treated with the same courtesy- it was clear that the families there were having a great experience and that the Covid arrangements did not spoil the experience. Congratulations

Absolutely disgusting chips where cold and rubbery like they have been cooked and reheated, I Ate a few as im hungry but wasted them in the end I threw a few to the seagulls even they refused to eat them so I put them in the bin , The burger is slightly warm ,soaked with grease not happy at all what a waste of money will not be stopping here again!! Attached a few photos so you can see what i had to deal with. . .

I expect that, when I order a certain item (in this case four) pretty much you'll get what you ordered. Sadly got back to hotel and found this was not the case, which spoiled the kids' meal.Not the end of the world, not "terrible" but poor IMHO. Try to ensure what a customer clicks on the ordering screen is actually put in the bag in future?

Order wrong, items missing. Didnt realise until I got home so too late. Unsurprisingly when the staff were gossiping taking no notice what they were doing. Chips were terrible quality today also. No the first time this has happened recently. Will stick to the junction restaurant instead. Never had problem there.

Missed out half the order practically blamed us for them not doing their job properly manager Jessica didn’t care at all Jesica showed no compassion what’s so ever after we have had to drive away and then drive back 30 mins later we finally got our food had to wake our son up to feed him because he fell asleep waiting for his food. Told the manager Jessica about how our children were crying because it was their food missing to her reply I have a child appalling service will definitely be leaving a formal complaint never offered anyway of resolving the situation worst McDonald’s we have ever visited. The manager should not be in a managing position to employing people that can’t get a basic order correct what a joke. Absolutely disgusted never been treated this way before definitely would not recommend such a terrible disgraceful service not happy at all

Unbelievable ! Ordered a Big Mac and i got a Cheese and Egg Sandwich along with a chocolate bar. Expect better !

Hard breakfast bagel, luke warm hash browns, the app is useless. For a change though they didn’t get the order wrong!

Place is clean tidy etc but STAFF need a complete hearing test also ignoring customers orders even when written down in plain english.i live locally and it seems they always get our order WRONG, PLAIN BURGER TO THEM SEEMS BE TO ADD CHEESE? even when i underline?Got drinks order wrong and left out fries to meal order.MANAGEMENT NEEDS TO OVERHAUL AND TEACH PEOPLE TO LISTEN TO THEIR CUSTOMERS

Ok, yes I know it’s McDonalds so didn’t expect much. Ordered our food via the touch screen ( with a pen) Gods knows who has touched it. We had to wait 20 mins for our food to be prepared. While waiting I watched who I think was the supervisor ( she was in a different uniform) making duck face while texting on her phone. The place was filthy, I watched one of the crew members prepare food without gloves touching her bum then the bin then her face then the food. When our food finally arrived I was just given the food ( not prepared by bum hand girl) then handed a bag, ok so I have to order my own food then pack it myself the fries were the only items that tasted fresh. The rest was awful, cold tasteless, as for the pop it was warm watery and flat. Yes it’s a fast food prepared by teenagers but still, maybe the duck faced supervisor needs to look up from her phone and crack the whip.

Went in for a breakfast wrap on a saturday and the staff need a rocket up their arses! The whole staff dont seem to move at all, multiple people coming in and complaining the hadn't had their orders after being parked up for over 15mins! I'd avoid in future absolutely no management that I could see....

A bit of a joke. To start the woman who served me was very rude. Went through the drive through tonight ordered 2 large meals and some cheese burgers. Got all the way home to notice that the large fries were not in the bag! Very disappointed

Such bad customer service, every single person that ordered something while we were there had to go back and complain about at least one thing as they got everything wrong and just didn’t seem to care, one lady stood for a good ten minutes waiting to be served I saw one of the staff look at her and turn away to stand behind the wall so he didn’t have to deal with her, how rude!!

I’m sat at MacDonalds Abergele - a Branch I visit regularly for breakfast and business meetings with colleagues throughout the day.This branch seems to be run by kids with little (if any) work ethic! Apart from a handful of competent staff including the Customer Experience Manager and Sean Ponytail who both work their arses off to make up for the incompetence of others I have little positive to say about this place! Standards have slipped dramatically since the departure of Beverly Hardaker to the greener pastures of Caernarfon and it’s a shame that the franchise owner appears oblivious to the problem he has!Out of stock everyday items this week ranges from no salt to maple syrup. My own favourite Cheesy Bacon Flatbreads have been out of stock on the 3 occasions I've ordered them - yet available at Caerwys restaurant a few miles up the road (owned by the same franchise owner?). Of course they’re going to use the old ‘Bank Holiday’ excuse but there’s nothing difficult about Stock & Order (plus an extra allowance for busy periods).BRING BACK BEV - she’ll shake the place up!The only consistently good thing about this place is good coffee - that is if they remember to order the sugar and sweetness!!!

This is my local McDonaldsAbsolutely unbelievable place, not once in last 5 visits has my order been correct, if you can’t make a cappuccino, why have it on the menu ? The staff making it must surely see that it’s just water and the cup only half fullObviously don’t know the difference between a quarter pounder and a Big Mac , or the difference between hot and coldPerhaps if they spent a little less time talking to each other, maybe they would get orders correct sometimes Come on McDonalds. Sort out this franchise ! Lots of poor reviews, so you must know that something is amiss

We call in this so called fast food restaurant now and again Its normally busy on a Sunday afternoon due to the tourists going home But this afternoon was a joke we ordered on the screen too be told when our meal was ready half of the items they didn't have Why not take it off the screen the kid behind the counter just smiled Good old mac d,sss

Me and my colleagues visited this fine establishment tonight and were overwhelmed by the top notch staff, great tunes also. Chips cooked to perfection and floors were sparkling. Would recommend to a friend!

We come here all the time but didn't know Peter Griffin worked on the drive through 'K anything else' he sounds just like him😂😂😂

Went here after a long day as its not my choice of a meal.

Shockingly bad, wrong order given twice and then on the third the standard looked as if picked of the floor and swimming in grease.

Called for a bite to eat on our way back from holiday in Ireland. Service was quick after we ordered at the screen and food served to tables. Sadly, once again part of the meal was lukewarm. This seems to be a common occurrence now in McDonalds and I had to join the queue to ask for the dips that were meant to come with the nacho cheese wedges; though the girl did apologise.4

This is a pretty standard McDonald's but for a drive through the service was incredibly slow with most of the users having to wait on a car park with not enough spaces to park in. The food wasn't hot when it arrived. Obviously I can't say it's like this all the time but I wasn't impressed by this visit

Speaking as someone who used to work for McDonald’s. I thought it was vile that the two girls on booth 3 had a lot of hair coming out of the front of their hats as well as no hair net on their actual pony tail. I understand they’re not working on the line in kitchen but I for one do not want hair in and around my food.

Had a nice treat. Kids loved it and always know what you are getting. Chocolate milkshakes had run out again but apart from that all in order. !!!

I think they need a new set of photos to actually match what they are serving, reputation should mean a lot, but clearly not in this case

what an mcfflury, no caramel sauce, what an milksharke, no strawberry flavor, i should never of stop there

Took them several attempts to get my small order correct. Staff were surly, accusatory and aggressive. Food was very poor. Phoned head office who took complaint but said because it is a franchise she could only pass the information on. Forget about standing up for your rights you'll end up getting banned. Ronald McDonald would be ashamed!!!

We have been going here about once a fortnight for a treat as the the nearest one to us in Llandudno Jct always serves nearly cold food. The food here is always nice and hot, but for the first time today it was as bad if not worse than Llandudno Jct, i.e. nearly cold.

Recently Visited a few times and was served by Megan and on another occasion by Joe, very lovely people. But on the other hand there are a few members that are very moody and dont smile and place trays angrily onto tables

Every single time I go to my local mc Donald's I always ask for ice and they never give me any! And also get my order wrong every single time and over charge me! Also the staff in there are really moody and looks like they hate their job!

Omg when did it become a fly breeding zone never have u been to a McDonald's and had to spend more time wafting my hand over my food because of the amount of flys don't they have means to keep the flies at bay and the numbers down

There is a trades description issue here, fast food?? It couldn’t be slower!! Every time the same, so not a one off. Sort it out!!! How hard can it be

its your average mcdonalds like any other i guess, went in orded a bite to eat,friendly staff all young like kids,clean,didnt wait long,toilet was spotless, just handy if you need a quick bite to eat

Myself.The Other Half & The Girls have just eaten here on the way back from The North Wales' Coast.The Drive-Through was really busy so we went inside.The Staff were polite,efficient and helpful.The food was ordered and paid for and we sat down having chosen table service.Within minutes it had arrived.perfectly hot and a complete order.The food was tasty and good value.Would have no hesitation in eating here again.One of the best McDonald's we have visited.

Sat for almost 20 minutes in the drive thru queue, just wanted two lattes, nothing else, just coffees. Got to the order point only to be told no latte available, just black coffee, tea or hot chocolate. I understand things can go wrong with machinery etc but surely a small sign could have been put up before the start of the drive thru??? It would have saved a pointless wait. Last week they had no soft drinks and there was a sign telling you this. Why no sign today???

Just popped in this fast food restaurant for a quick snack and drink. Again McDonalds were once more excellent in their food and service. Well done.

Popped in for a quick lunch between meetings. Had to use the dreadful self service menu which wasn't easy with the queues of people waiting to order and collect their orders. This system really does not work in a small restaurant. The staff that you could see seemed to be working slowly or standing around doing nothing while customers waited patiently. The whole experience took approx 15mins. The food was ok though. I would call again but the drive through would probably be quicker (though the queue there seemed slower than most other McDonalds).....then, park up and grab a seat!

Cannot understand some of the complaints about Mc,s, they are what they are a fast food outlet and generally inexpensive. They should not be compared with other levels of food establishments. My only complaint, and one that occurs too frequently, is that too much food is prepared up front and often one gets served fries, nuggets and other items which are barely warm. However, we just ask for them to be replaced but it should not be difficult to serve hot Fries.

Great for a brekkie for your hangover if you cant be bothered to go to a local caff. Otherwise awful just awful. Why are they so popular?

Ordered on 21/03/2018 for Breakfast. No pancakes no stock. So ask for other items. Telephoned Mc Donald's after I arrived home to mention about my incorrect order. Could not believe how rude the Manager of this store was. He said now you have that off your chest. I said that many times my orders where wrong at this store. He said not worried about other orders . I have contacted Head Office. If ever a Manager needs retraining it's him shocking Customer service from Him .

Just had brekky here and absolute disgrace. See pik below for the quality of their breakfast wrap. They also charge 89 pence for one hash brown. Tastless lifeless and bland. Not been to a maccy Ds for years and certainly wont be going again. Considering the money these franchise make its a disgrace. I wouldnt eat here if it was the last takeaway on the planet. Only possitive were pleasant staff .

Coffee and tea are good here; along with the usual McDonald's fare. Staff are pleasant and service at a decent speed. Occasionally busy but always places to sit and eat

Rude staff and slow service. Not a fast food outlet. Most the staff don’t want to be there and calling them rude is a kind word.

Visited today walked in as drive through was busy so I ordered on screen and ordered sauces in child's happy meal wasn't recived incident number 1. Number 2 I finally got my order in a post small bag no handles which I payed 5p for a bag happy meals were open I had to close myself food was going cold as boxes were wide open i asked for a handle bag that I payed for to be met with WE don't have those I had to juggle my food back to the car. I'm sorry totally unacepptable I spent near £20 in restaurant today I doubt I will be returning in a hurry. 3rd I noticed a lad in back on burgers dropped a meat patty on floor picked it up by hand threw it away and carried on making burgers not washing hands yuck terrible get your act together and sort it out.

The service was slow. The staff disinterested. The eating area was really cold. Food acceptable. Not a great experience.

Usually I enjoy my meal at McDonalds Abergele, but that's probably because I usually go through to the restaurant to place my order.

Slow service. Staff seem asleep. Needs a bomb under it. Shake some life into the place.dont management take my interest Sitting waiting for 2 coffees and one wrap.

3 times in the last 7 days they have no bacon??? I've heard every excuse under the sun, wasn't ordered,...

Staff pleasant but one person taking orders and a long queue is not good customer service. Had a basic quarter...

Quick service. Friendly staff. Although a fast food outlet the meals are cooked to order and sauces are available for free

Mcdonalds is always hit and miss. It can be good and it can be truly terrible. Drive through seems to be hotter. I hate my food cold. Fries are always cold. Staff on the whole are pleasant but the odd one or two need to go to charm school. If one paying I want it hot no excuses.

Quite a good McDonald's. Order was complete with no problems which is quite a rare thing as our local ones usually end up giving us our order with items missing! Service was fast which again is almost of unheard from by where we live.

All we wanted was a cup of tea and coffee and a couple of muffins/cookies. This took around 15 minutes and then we were given the wrong order when we got back to the car!!! It seemed odd that this order couldn't be sorted in a couple of minutes!! We would not return!

Desde la renovación sólo hay un miembro del personal. pedidos

Went yesterday with the family used the drive thru ordered then went to pay and they had lost the order so had to go through the order again 2 big Mac meals 2 chicken legend meals 2 cheese burgers chicken nuggets and a coke went to pick up window got passed 4 drinks and told to park up and wait so 5 mins later the food comes told the girl a drink was missing so she ran to get us one shaved it in the wife's hand and run off didn't get chance to tell her there no chips with the legend meals so won't be using it again

We were to early for our hotel and the McD,s is very close to our destination. The restaurant has had the refit withe the new computer wall units to order faster ( if you wish, staff are still ready and willing to take your order if required ).The food was great , well cooked and well presented. My meal was spoiled because I forgot to order my apple pie and the others thought it funny to ban me from getting one ( or two or three ! I love them .) Though the restaurant was full ish and the drive through was equally busy there was little to no delay served by happy smiling staff in a clean atmosphere. . PERFIC.

All the money spent on refurbishment and yes the same old slow paced fooling around staff, drive through takes forever and often what you want has run out! Wake up your a seasonal take away (clearly no restaurant) trade will increase by over 30% !! Be prepared

Terrible customer service and I will never be going back again! I visited abergele McDonald's and received my coke half full when I requested another drink the manager refused to fill it up and said I was lying saying "for all she knows I could of just drank it to try and get another drink" I was completely embarrassed as she said this right in front of several other customers! Shocking service!

Just as a McDonald's should be. Quick and efficient fast food, fast food served hot with fresh cooked fries by the looks of them.

This McDonald's next to the Abergele exit on the A55 in North Wales, has just had a complete refurbishment with the main benefit being that all meals are cooked freshly to order.My wife and I popped into the restaurant and ordered two Bacon Tasty medium meals, which came with fries, a cappuccino and a latte. We chose to enjoy our meals in the restaurant.The Big Tasties were exactly as described - big and tasty! My constant gripe before the new system was that the fries were left to languish under the lights, becoming limp, luke-warm and tasteless.However, under the 'cooked to order' system, our fries were crisp, tasty and hot. - great improvement!As ever, the McDonald's coffees were excellent. (You can always depend on a McDonald's coffee!)We both enjoyed our meals and to top off an excellent experience, my Wife won a FREE McFlurry with a Monopoly sticker. So I bought another McFlurry and we finished our meals in style.To sum up, McDonald's Abergele is brilliant, it is staffed by smiling helpful people and the food is great.

Clean with very pleasant staff and good quality food. What you would expect from a quality brand. I would definitely recommend and use again.

Nice clean restaraunt with great quality food you can expect from McDonalds if you can understand the accents when trying to order :-/ The ice creams were the smallest we've ever had from any McDonalds though.

Was good but after the refurb food takes longer to come and is always cold when you get it..really bad

I went to the new ' refurbished ' Abergele yesterday which was very unfortunate for me as I was behind someone from a ' care establishment ' who was ordering 1 meal at a time for about 8 people - order 1 pay for it, order for next person pay for it - the young lady serving was getting a bit fed up as she kept looking at me but y didn't she ask for another till to be opened? After nearly 10 minutes standing there & with more people behind me & not looking to b served anytime soon, I turned & left to go up the road to KFC where I got my food. The problem with maccies now u can self order automatically on screens then pick up or have it delivered to ur table but that's only if ur paying by card - cash wise u queue & queue like I did, please maccies if u see someone queuing for a while open another till!!!

This McDonald's is excellent after it's refurb!! Staff so helpful and friendly! There was a lady on the door to help with the new ordering system, explained it all. We ordered, printed our receipt then sat down and waited for our food to come over! Themis is really good for families as you can be sorting your child's seating out and coats while waiting for your food to be brought over to you! They seemed tone very on top of keeping all areas clean. Found it welcoming :-) my son loved the new outside area, slide, even though it was freezing!! :-) :-)

Newly refurbished very nice, pleasent staff. Now with children play area outside. And computer tablets indoors to keep kids happy.

My McBig McTasty McBacon McMeal was just as expected. But the wife's Mcfilet of McFish was a bit mcdry so she had a McCheese Mcquarter Mcpounder instead.

Just had the WORST experience at our local McDonald’s Restaurant. As a special Christmas treat our Managing Director decided to treat us to a McDonalds breakfast. We called the order through in advance and then went along to collect it. Our order was all bagged up ready to go but when we got back to the office there were a number of items missing which was obviously a disappointment to those who did not receive their breakfast whilst their colleagues tucked into theirs.I called the Abergele branch straight back up and we were told "sorry about that, do you want to call back and we will sort it out" - great I thought. We got back and one of the lady supervisors started to gather the remaining items for us. She kept heading over to the assistant manager and we could see him moaning and shaking his head. Eventually he came over and at first we thought it would be to apologise - however, he proceeded to question us about our order and began to argue with us in front of a whole queue of people! When the MD (who was with me) asked for his name he rudely pointed to his name badge which said "John" but would not give out his second name despite being asked multiple times. He then went to snatch the food bag away and said "well you aren't having your food then" - there were no apologies for our inconvenience, no items thrown in out of good will and no Christmas wishes.John was rude, unprofessional and quite purely a disgraceful member of your team!!! Very disappointed.

Great to find tissue paper stuck to your sausage, can only assume it had been dropped and picked back up, disgusting.

Visited while on a weekend in Towyn, ordered a big order, I ordered it with special requests such as some without salad, some with different sauces on burgers and some drinks with ice some without considering the amount we ordered I thought by the time I got to payment window at drive thru we would be asked to park up and wait for food. But when we got there the food was ready every detail was correct and was piping hot and tasted lovely great customer service would highly recommend this McDonalds.

Good car parking with a section for caravans etcVery welcoming staff and clean restaurant Mc food good and hotBeen before and will be back

Popped in on our way to Blackpool. It was the change over from the breakfast menu to the day menu. Both my father and step mother had a Big Mac. Both buns of the Big Macs were black and burnt. Staff did replace and gave a extra portion of chips. With our order, me my husband and little boy had to wait over 10minutes for our meals to arrive. Staff did not seem bothered when my husband went to complain. I do think a customer service course would be handy for the staff in this McDonald's.

I received poor customer service from a blonde haired young lady,I was waiting to get served with my father,just to see her purposely ignoring me and more or less refusing us service for 15+ minutes until another member of staff had to come out and serve us!

This is my favourite maccies in the area. I know some may think well what do they do different to others? Well I always find here my food is fast the staff always friendly and food always warm. The big plus point for me here is the presentation of the burgers, I find that here almost all of the time it is presented just like in the pictures which makes a change from most places looking like they've slapped it together and some even rivalling the leaning tower of Pisa!

Typical McDonalds but very slow on drive through. Been a least 8 times in the last 2 weeks and could not get strawberry sundae they always seem to run out of the juice and then we have to go further afield to Holywell.

Called in a few times on the way back from the coast & it gives fast food a bad name as there is nothing fast about the service. There is always lots of staff but they seem not to be doing much with the result that you have to wait a long time to get served & then a wait again for food. Also the car park is quite small so at busy times you

Me and my father just brought food for the family just now and when we were home we noticed that the food was under cooked and soggy, The chicken nuggets were cold for the kids, we had to heat them all before we had to give them to the kids

Busy on drive thru. Que in both lanes. However didnt have too wait too long.Assistant very polite on the intercom.Assistant who took payment was also polite etc.Meal was ready at next window. All correct and hot.Very quickly prepared.Cant fault it.Well done

I visitied this place June 8th awful service, went through drive thru order 2 big mac meals, 2 apple pies, mc flurry and 20 chicken nuggets. Paid, got to last window, given drink and mcflurry and told to park up. 27 minutes later this sour faced lad bought the order practically threw it through my window and walked off. I live 5 minutes away so i took home, absolutely appauling Rubber chicken nuggets, Big mac with a couple of pieces of lettuce and no sauce. And a melted mcflurry. I made a complaint to be told its a francise this man contacted me saying he was a manager. Said he looked at CCtv and cant find i ever visited. thanks for the feedback. DISGUSTING customer Service, rubbish everywhere on carpark. NEVER AGAIN. If this is the way they treat locals who supports them all year round there is just no hope,

I went to Thailand which do Double big Macs you heard me right yes that is a DOUBLE BIG MAC and nothing was to much to ask but abergele Maccies came u with goods! Thanks Guys :)

We don't eat McDonalds food often but when ever we have we haven't been disappointment. The staff have always been friendly (a little rushed off their feet though) and the place has always been clean. The food is nice and is perfect for a treat.

I got a nasty fine for overstaying in the car park. Unfortunately I hadn't noticed the cameras and my kids like to take their time eating as they are only little. I think that it's very mean of McDonalds to have these cameras, the experience ruined our holiday and we won't be going back.

We visited this evening just to pick up a meal for my nephew....20 minutes from ordering to receiving our meal.....my coffee was stone cold but that might be because they made my coffee when we ordered so it sat on the side till we got my nephews meal..hence cold coffee..!! This "fast" food restaurant needs a major shake up and new management.......seriously bad....try the next outlet at Llandudno Junction

Always a must when visiting the area as a treat for the children, always clean with friendly staff, or a sneaky ice cream.

Waited ages to be served. Then served by a sad faced kid. Paid by card, it don't work, " try again, try again, oh just try it again, ok its done it " said the kid serving and disappeared. Waited waited and waited approx 35 mins. Can I have my order please? I said to another kid that got close to me He grinned and said hang on I'm serving. So I waited and then saw the first kid to which I lean't over the counter to him and said Wheres my order I placed 35 mins ago. Kid then said ok Its coming now. It did arrive and I walked out in disgust. Never again shall we dine at this Mcds.

The staff in this place are so poor it's a wonder they can get themselves dressed in the morning and actually function throughout the day, order at the drive through and nearly always end up having to park up and go into the restaurant to get the missing food items or exchange the wrong ones given. When you watch all the staff running around like headless chickens it's clear they have no clue about customer relations or being efficient at their job, it's like disorganised chaos in there!