Mcdonald's in Cotswold

Food was bathed in grease probably had more grease in the paper than in the fryer Staff member who served me was clearly mute as he never greeted or even spoke a word

The service in this particular McDonalds was probably the best I have ever had in any We had vouchers and were struggling to use them on the self service however a lady called ‘Nu’ took us to the till and sorted us out without any fuss She also got my wife some water from the kitchen so that she could have a cup of tea as part of the meal deal The manager was also extremely good and ensured we were sorted out and got our food as soon as possible As well as being absolutely lovely Nu also looks to be an extremely hard worker as she literally never stopped while we were there. If there were no tables to clear she had the mop out, and she also spoke to everyone who was in there, ensuring everyone was ok. I worked in a customer facing role and she was a credit to the company

Very quick service, good quality food and friendly staff.

Great service from Pam! She’s so friendly and speaks to all customers.

Extremely slippery floor when it's wet and raining. Be careful in the toilets.

Useless to say the least, ordered food for delivery. Spent over £40 for our food to come cold, no straws, things missing, instructions not followed. Very disappointing

I will start on a positive this place is always immaculately clean and the cleaning ladies does a great job. Service is terrible consistently takes over 10/15 minutes to get a few cheeseburgers. Blatantly prioritise their delivery service and don’t care about the people waiting in store drives me mad. Supposed to be fast food.

Burgers are now a lot smaller. But service was very good.

lack of care/sympath absoultely abysmal never going again chippenham way better

Clean, good service, hot food and attentive staff!

Cleand, modern and funcional restaurant with friendly and effient service. I stopped for breakfast and it was served in my table within a couple of minutes. There was plenty of space in the parking and restaurant. Parking is free for 90 minutes.

Made the mistake of eating in, most people were eating 10-15 minutes even though there were very few people inside - drive through whist so much busier was probably quicker

The service is terrible. It takes ages for the food to come and when it does it’s wrong, The cheeseburger had onions in it even though we asked for none. The guy taking the orders in the drive-thru even checked to make sure he had it right and he did. But when I received it, it was wrong. My chips were cold which made them unpleasant and overall, this was not a good experience.

Unfortunately the idea of fast food has escaped some of the staff here who would rather play on their phones than deal with customers, waited 25 minutes for our order, I appreciate they were very busy but have been in other busy ones and not had to wait so long for the order.

Your normal McDonald's. Staff are polite

Really busy little McDonald's parking is horrendous in the evening

Best McDonald's meal we've had for a long time. Great service and clean inside.

Best McDonald’s I have ever been to. The menu tasted better here. The staff were exceptionally nice and the place including the bathroom was clean.

Missed parts of my order and then when tried to contact they didn’t awnwser and the phone

Best food i’ve ever had since i was born

very tasty food - our favourites are the fries, burgers and mcflurries. the staff are nice & attentive, even asking if everything is ok and cleaning tables. good feel too, this is a great store to chat + catch up with family and friends!

Used drive through service was good food hot and enjoyable. Only 1 star as I didn't sample atmosphere as I sat in my car.

Extremely busy, waited 15 minutes for two burgers and a coke. Food was good but not worth the wait.

Slowest McDonald's I've been to definitely not fast food

The quietest McDonald's I've ever been to! Very cold interior.

I come to this McDonald’s on a regular occasion and have for many years, until recently I considered this to be one of the best in the area however it seems lately that their overall quality has dwindled. I shall start on a positive and say the staff I have encountered here are all very friendly, helpful and I have no discrepancies against them, however who and whatever kind of wild animals they have hidden in the kitchens preparing the food and piecing the orders together is a sure mystery! The last few times I have been here and been through the drive thru I have had items missing on multiple occasions, or been sent to wait in one of the bays only to still be there 20 minutes later on a small order and when asking a staff member walking by if they had forgotten about our order, the food was quickly brought out almost cold and rather soggy. This can all be forgiven though as I understand mistakes are made and it can be stressful when things get busy. But what happened to me today has no excuse! I went through the drive thru like normal, ordered my food and it came relatively quick, at this point I drove the short and sweet 5 minute journey to a friends house all while filled with joy over my supposed successful McDonald’s trip. Once making it inside my friends house I was proven wrong as I open my Big Mac box to find the top bun is MISSING!!! I was outraged at the sloppiness and lack of care I had been treated with, I checked my bag and nothing in there, until my friend pulls the bun out of a separate bag! How on earth does this happen? Did they forget to put the bun on and just tossed it into a separate bag like some disregarded vermin? How this was allowed to happen is beyond me and I have been given no choice but to leave this review! On the other hand I still ate the Big Mac after piecing it together like some sort of puzzle and although drier than a stale crumpet it wasn’t terrible by any means. Attached is a photo of the horror I opened my Big Mac box up to

Service a bit slow otherwise okay

Not clear that it was drive throw only after 11pm ao much so it stressed my autistic partner out to the point they wouldn't eat

Decent, better than most McDonald's in the area, clean

Its take to long for pick up food delivery.

Never been to a slower mcdonalds ever, hardly any customers and now waited 20 minutes for food, gave up on the drive thru, parked up and went in, but not much quicker, should have stayed in the drive thru queue.

The worst MacDonald's breakfast I have ever had, No egg or cheese in sausage and egg muffin. How difficult is it to get this right. Service was the slowest I have experienced as waiting 20 minutes in the drive through with only 3 vehicles in front of us. They should be embarrassed to call it fast food or food at all. Photo's to be up loaded.

They didn't want to heat up the baby's food.

Standard. Can't beat the fat white, lush.

I had a fantastic experience at mc donald. This is my first time visit. I’m greeted with a smile and receive quick and courteous service. The restaurant is always clean and well-organized, and the staff is attentive and helpful. The food is exactly what you expect: tasty, hot, and perfectly prepared. My favorites are the Mc crispy and the fries, always crispy and delicious. Even the coffee is surprisingly good, perfect for a quick break. I also love the wide variety on the menu, offering something for everyone, from classic burgers to lighter options like salads and wraps. All at a very affordable price, making it an excellent choice for a quick and satisfying meal. Additionally, I really appreciate the attention given to kids, with the Happy Meal menu never failing to please, complete with a toy. It’s always a pleasure to bring my family here, knowing that everyone will find something they love. In summary, McDonald's consistently delivers a pleasant experience, with quality food, great service, and a welcoming atmosphere. I can't wait to return!

Quiet and quick service but was about 6:30am. Great place to stop before sitting in the queue for RIAT 2024.

The wife went in for something for breakfast, I’d rather eat anything else, so I didn’t bother

Spent £70 for cold food and missing coke from 3 meals.

Great speedy service and a tasty breakfast!

Travelled 100 miles & hungry. Had sausage & bacon muffin & really was excellent. Staff really helpful.

Lovely staff, very polite and happy to help.

Took forever to find my order and manager was sarcastically rude

Clean and tidy, good food with staff working well to keep things moving

Parnlita was really kind and friendly towards us throughout the whole time of service. Had best breakfast with clean and nice atmosphere.

Drive through seems slow every time I come here always queues in comparison to others I go to. Seriously if it’s known why not improve it does the manage or area manager not care?

I ordered through deliveroo which was excellent service but unfortunately McDonald's missed out my grilled chicken salad and when I phoned McDonald's about it all they said was it's deliveroos fault which it is not the case , they do not do the orders McDonald's do the orders for delivery so how they can blame deliveroo is beyond me mcdonalds got it wrong they are the ones preparing the food, deliveroo only pick up and deliver. I called McDonald's Cirencester and all they done was deny responsibility and blamed delivery service , they said I have to call the delivery for a refund, why , as it's clearly McDonald's error, the item was on my receipt, so they charged me for it but are not willing to sort it out of MY ADVICE DON'T GET ANYTHING FROM MCDONALD'S DELIVERED ITS NOT WORTH IT BECAUSE IF ITS WRONG THEY WILL NOT RESOLVE THE PROBLEM and just to say the so say manager is 27 , I am 59 and think I know a lot about how things than him he is younger than my own children.

It's a macdonalds that sells macdonalds

By far the best mcdonalds I have been to. Nice staff, AND FINALLY SOMEWHERE THAT GETS THE ORDER RIGHT EVERY TIME!

Breakfast staff are excellent they look after me so well. Cleanest Maccies in Gloucestershire 😁

Absolutely lovely food and service excellent. The restaurant was probably the nicest I’ve visited. Toilets were beautifully clean and smelt lovely. Just an overall lovely McDonald’s

Friendly polite staff and this restaurant managed to get our whole order correct pretty much. In other restaurants we have to go back which is a pain especially when you use the drive through. The restaurant was clean and tidy.

Not as good as usual. Food on the tepid side.

5 out of 6 orders in the past 6 months have had items missing. I just had to make a second order because they forgot the only thing on the list that my wife wanted. So I ordered only one item and they forgot the sauces that are meant to go with it. Unbelievable.

Absolutely avoid. The staff suffer severe paranoia, and harass members of public in public places. You will approached by a jobs worth clip board warrior desperate for attention and a purpose. AVOID!! security staff very unhinged!!

Fast service parking is difficult only about 15 spaces

Slow service - drive through. Delay to receive ordered menu. When opened later found th echicken salad to be two pieces of chicken, three minute tomato slices and one cucumber; but masses of lettuce! Perhaps Chicken with lettuce a better description. No recipt either in memnu bag.

Long queues at the drive thru and inside.

Standard McDonald's, exactly what it expected. Staff were friendly and helpful.

Cold burger, uncooked nuggets, soggy fries and ordered a box of 6 nuggets but we got 5. Very disappointing.

Poor we did an online order which isn’t a new occurance, we processed and looked at our order where it was how we chose as the Oder arrived the burger was unwrapped in the bag and also not as we chose all the other items were as selected but for some reason this was wrong very disappointing and upsetting all I wanted was a plain hamburger and they continued to add in what we dislected

They Forget something every time you order literally forgot food off my order 3 times in a row

Friendly staff always clean ,the food okay

Staff were great but it was so busy. Queues at the front door made it near impossible to get the single buggy in. Layout is not very well designed. There is no seating that allows for buggys or extra items

A nice McDonald's that gets it right..

Food was nice and hot. Friendly staff, not waiting too long either

The cleanest little McD I've seen in a long time, toilets are also spotless. Polite staff, really quick turnaround.

We used the drive-through and had five items ordered in Mc Donald's drown bag. When we got home 7 miles away one was missing, but we were charged for it. Will not be returning 😠

Worker named Anton needs a raise, he's nice, delivers quickly and always smiles. Apart from that I had a winning code but the item I wanted a sugar donut wasn't available which was disappointing.

Awful food worst McDonald’s I’ve been too, everything was so cold and the milkshake was water…

Im not a huge fan of mcdo, but I have to give them credit here; everything is clean and tidy, staff are quick to clean tables when people leave, food order was delivered to the table quickly, the order was correct, toilets and change facilities were in good order, touch screen order points were clean. Most of this is to be expected, but so many places fail, I feel it should be recognised that this place does what it sets out to, well. Extra kudo to the Asian lady, that was cleaning, did a great job and was pleasant and humorous too.

Can this place get any worse. Slow delivery time might not be there fault but the lack of quality 100% is. Disgusting food. Missed instructions. General jobs worth. If you own this franchise, Sell it and shut the doors. MacDonald’s Cirencester you continue to disappoint me.

The longest I have has to wait at any drive through ever!!!!!

Always clean and tidy. Staff are friendly and efficient

Once again this McDonalds has no chocolate milk shake, although readily available at Swindon, Gloucester and Cheltenham. Must be the poor cousin at the end of the supply line. Another missed sale.

Don't try to change anything on your order like less cheese for example, you'll have it the way it arrives!

Very busy but good service and a high standard of food. I'm not a massive fan generally but a chicken sandwich and the small fries were both great

Good. Place to stop off when I had a long drive .the food is fine, we did not have to wait long. The staff were friendly and helpful. The car park is small, but it is fine.

They sell Burgers & Fries moderately well but keep our children safe when scallying. I bet they didn't have that in their business plan when they started out. Cirencester branch as good or better than others I've ever been to. Clean & Polite with Big Calorific Treats, enjoy, Deanomunch

Been there tonight and basically the self serve machine didn't work as normally does so went to order at the counter and waiting 5 minutes to be seen and then took another 20-25 minutes for the food and when it did come out it was Luke warm.

Spotless, extremely friendly and helpful staff.

Love fast food from here staff are really nice, food is as you expect.

Parnlita cured my Monday blues with her infectious positive energy. I was on my way to work and stopped by for some food and wow this branch is the best I have ever been. Really clean,and comfortable. Though, parking is limited it’s nones fault really.

Absolutely useless. Repeatedly cannot get a 3 product order correct. I.E there meals! A burger, a chips or side, a drink Sounds pretty simple but for the good folks at cirencester McDonald's simple is still a few steps ahead of them.

Quick ish to receive the food. Ordered in store via the tablet screens. Food was good quality, hot and fresh. Wish the latte could be hotter but was ok. Store was quiet, easy to park. Good visit

Got there at 11:00pm to be told that they only serving on drive through. On the window is saying that is open till 12:00am. This happened a few times now.

Food was cold and didn’t really taste of anything.

The best customer interaction I have ever received from a McDonalds. The whole team was friendly as was the atmosphere. Had a problem at the order machine and a team member came over to help out. Placed our order at till with the politest young man I've met in a mcds, Chloe assisted filling my water bottle and took the time to ask how my day was. Awesome guys.

Brilliant quick service. And the out front lady is so friendly. And really keeps that McDonald's looking really clean. Some McDonald's look dirty etc but this place is a credit to the company

One of the best McD's we've visited. Staff member came round store offering Hash Browns!

Usual McDonald's fare. Quick but not the best.

Been great customer service every time, i am a regular at this maccies however the last 2 times i have eaten from here i have received food poisoning. It’s just abit concerning that it has happened twice in a row now. nothing wrong with the staff or the food as it’s been great but just maybe there is some cross contamination going on or stuff isn’t being cooked to what it’s supposed to be ect , so just a heads up 👍🏻

Never had a McDonald's with dirty fryer fries before. Had next to nothing in stock.

I was in the area with work and stopped here for breakfast. The staff were so friendly, from taking my order to having a chat when collecting food. To top it off it was the nicest maccys breakfast I've had! Hot, not greasy, hash brown was so crispy, just the way I like it. I'd travel over an hour to go there again!!

Fast, polite service. Food served hot. All good.

I called in and got a breakfast as I was on holiday. Love McDonald's

Nice stop off while on A419 and A417

Not great today. Waited a day and age for my order while all I can hear is staff in the kitchen shouting and swearing, along with the constant inferno of bleeping which is horrendous. Definitely will not be revisiting this store again

The kids that work there are fine, but the carpark is like Beirut on a Friday night. If you drive anything halfway-low you are going to lose the front valance on the way in, let alone having to go full Mad Max to get parked.

Food was great. Very busy. Although it still has a sign saying it is 24/7 this is no longer true and hasn’t been for a number of years. I think the sign needs changing or they need to go back to being open 24 hours a day. On the whole a very good McDonalds that very rarely disappoints. Very good click and collect parking facilities with lots of numbers to park in also.

Absolute worst McDonald's I've had