McDonald's in Craigavon

Used their drive through today 29/11/2024 placed our order when it came up on the screen it was wrong we had to sit and hold up the que until the order taker came back on speaker, we corrected the order moved to the pay station and noticed they still had the wrong order we corrected it again then we had to park and wait. Finally the order arrived the fries were cold and the burgers were wrong all we wanted was no cheese on the burgers how hard was that to do what we got was a bun and meat nothing else so we dumped the lot, this place is crap run by morons.

Got a mc chicken sandwich meal, and a big mac meal, cheese burger and nuggets. We had to wait in the carpark for 15 minutes and by the time we got our food it was cold. There was way to much sauce on the burger and they had cheese on a mc chicken sandwich???? Had to go back to get it replaced and had to wait another 5 minutes. They didn't apologise for anything and just gave me another cold dry burger.

Snack opened and missing ingredients.

Too small place for this location near mall

Constantly missing items, there always seems to be something missing or wrong order completely. Ordered breakfast this morning, 4 meals. And only 2 hash browns were delivered. Theres no way to contact them as they don't answer their phones. This will be the last time I order from this McDonald's as it is the worst McDonald's I have ever ordered or been to.

Love this place so yummy gonna go here soon love love love it, best chicken nuggets in craigavon

12 minutes for a mini mcflurry what were they doing milking the cow out the back, if i knew it was coming from belfast i would not have ordered it, when i asked the individual where my food was they said it was coming now… that was seven minutes ago. After standing for five further minutes the same individual who originally fabricated false promises to me then asked me “hi sorry what was your wee order again” and then i said “just a wee mini icecream please” then eventually when they found the capacity to find my order number, they handed me a half melted mcflurry as if it had been cooking in the heat of the sahara. All love. But on a real please dont let this happen again. Youve lost a customer and a friend in me. God bless and do better

Ordered chicken sandwich meal got chicken mayo.Fries just lukewarm and coke zero tasted awful.

I ordered my food, and never received it. Customer service says that the procedure was done correctly so nothing could be done, they claim they called 3,4 times but there was no missed calls. So they refused to send me my food or money, £30 down the drain. And this happened IN RUSHMERE CRAIGAVON IT HAPPENED ON THE APP

FIRST ASSISTANT MANAGER RICHARD was very rude, unprofessional and disrespectful to uber/justeat/Deliveroo delivery driver. RICHARD FIRST ASSISTANT MANAGER wanted and try to bossy around the uber delivery driver. he wanted the driver accepted the order but not following the guide/rules from Uber platform. When I told him that I follow Uber guide lines and wask him if he still wanted for me to accept the order he say yes and followed to make.a false report to the uber support and give bad rating to the driver. I will report him for this action and i will complain to Macdonald's official website. UBER DRIVERS WATCH OUT FOR RICHARD FIRST Assistant MANAGER MACDONALD'S RUSHMERE

Worse mc Donald’s ever. Order is never ever right. They obviously have no organisation or someone checking orders before they leave. Management and staff training must be horrendous if simple orders are wrong. They also never answer the phone either they can’t be bothered or they don’t answer as they know it’s customer complaints. Mc Donald’s need to take a good hard look at this restaurant and how to improve it. Awful service.

Had breakfast in this McDonald’s this morning and have been sick the rest of the day, started with painful cramps and now have vomited up the egg muffin I ate this morning. Disgusting! Would not recommend eating from here.

Any time I have had food here, it's always been piping hot, and delicious. LOVE the milkshakes.

Stone cold burgers and fries this evening. There's no longer the excuse that it's cheap and fast so what should you expect since it's expensive now and 90% of the time you get asked to park up and wait for the food for 10 mins? My answer would be a lot more than you get with McDonalds and particularly our local franchisee. Rubbish.

The sort of people that fart in a pringles tube and put the lid back on.

I Ordered a big tasty meal, it came out cold. I asked for a warm one at the counter, she took it to the back where the food was prepared. I heard shouting and swearing coming from the back. I asked if there was a problem and she said that he's in a bad mood. Totally unprofessional.

Orderd £30 worth of food disappointed to say the least, ordered a chocolate milkshake it was banana in which they had just put chocolate sauce on top, they said it was a "new mix". Asked for sauces and it wasnt in the bag this seems to happen all the time (shortage?) 🤢🤢

Horrible place,spend 30-35£ for order half of the order missing,went in to manager Richard very rude man says to contact customer service,contacted the customer service they can’t refund anything says to to back to mcdonalds.So you spend money and get no food,poor service,and the hygiene standards in there are awfull USE HAIRNETS at least and gloves!!!!

Whilst I was in this store, I tried to order food for my family, however, a female manager with dark hair with a tattoo on her arm was too busy entertaining herself to take any notice of me. And then, when she finally realised that I was there she was so ignorant to me when I tried to order food will not be back here if I could give it zero stars I would terribly managed establishment I don’t know why they keep hiring these imbeciles.

Ordered food today Food arrived quite cold but that was not a problem. They didn't add any dips that belonged with the food and no straws added for drinks, and it happens all the time Very disappointed.

awful wee lad with a beard and longish hair served me, was very ignorant and gave me cold chips. will not be back. he smelt awful aswell.

Food is always late and cold, staff are useless, very little parking due to food delivery drivers just waiting and chatting if not inside taking up seats

Orders are often wrong and food can be cold

Visited McDonald's Rushmere today.there is no queue system in place walked on in and got a table nearly right away then was verbally abused by some woman complaining we took her table management didn't deal with it as the woman who abused us her husband knew the branch manager??? Grow some balls McDonald's and stick to your rules.

Left waiting for 30 minutes for food, when we got it forgot burger and when we got burger it was cold and drier than anything I’ve ever had… not be back

I ordered at 19:00 and is still not here and it’s 8:00

Rip off over charged after paying stated price price goes up after u pay rip off disgraceful attitude never again place is run by idiots

They honestly need to stop hiring these uneducated 16 year old kids to Mc Donalds, the way that they put together food is unbelievable its like my 2 year old little brother decided to slap together a bun and a patty then continue to put it in a box and shake it up. Like these employees actually need to catch a grip

No difference between large chip and medium size

Generic mcd's busy as on retail site

McDonalds is what it is but this one impressed me as food was piping hot & service excellent, despite being an extremely busy saturday afternoon. Staff friendly and always smiling, don't know how they do it under this pressure!

Someone put somebody else's order into my order, I didn't even get anything I ordered. Ordered on app but the problem is obviously the ppl working in mcdonald's that completely messed this up and now I've had to re-order ( diff place) and refund will now take up to 15 days!!!

Went to drive through told to wait in carpark. Waited 15 minutes and eventually i got my food. A double quarter pounder meal. Half a box of gold chips. So not impressed. Nothing fast food about this join... ☹️

Don’t bother using the drive-through between 13:00-15:00. You’ll be directed to the car park outside McDonalds and it’s typical to be waiting 15-20 minutes for your food to be brought out to you.

nice atmosphere food served efficiently clean and lots of space As for fast food, I rate it highly OK

Parked up on a bay for 20 mins while everyone else got their orders. When I pulled one of the staff outside they said to go in to the restaurant and ask, I had a baby in car so I couldn’t so he said he would look to see what the problem was and came out with my food. When I got home 2 mins away chips from order was missing and the food was cold and Mc flurry melted, obv been sitting around for ages.

Decent service and food. Got what i went there for

Chips and Burger could have been warmer,Friendly Staff.

The food’s fine, the packing team just seems so casual and unorganised.

Burgers was cold..fries was old

Waited ages for it and when it finally was ready it was freezing.

Very busy just before 2pm I was order number 10 to , take out I happened to say to the workers behind the counter no cheese in my burger two workers said to me it's too late oh my .

Always slow and always wrong with the order

food was a little cold but tasty lol

Food is fine, staff are great, ordering app never works, always in and around the 20 min mark going through drive throughs, 2 laness filtering into 1 seems to not be working. Inside looks chaos so invariably orders are wrong at least 1 in 5 times I've ordered. Preference to the delivery system which also causes queues when ordering in restaurant. Oh and it's not just this specific branch, it is them all that I have tried recently. Looks like it's the system as opposed to one particular restaurant or the people working in them. Changes required in the ordering systems as well as how the orders are put together. Definitely not 'fast food'.

Never again! paid more than £24 with delivery through uber eats and driver arrives with only the drinks. I refused to accept the incomplete order. Contacted restaurant and spoke to a manager who never apologized and hang up when I asked to get a new order as I wouldn't want to pay again and then still have to wait for a refund while I'm out of pocket.

Drive through is quite bad for getting ordered wrong

Never have I been here when the mcflurry machine has been working. Is this just staff laziness????

I specifically asked for no bacon on my burger . The person who took my order put me on hold and confirmed that they do no bacon spicy big tasty and then whe. I received the burger it had bacon on it. I right away returned it at the window and then they made me wait such a long time. No apology and no acknowledgement. I was out for lunch and only had 20 mins for my lunch which was wasted in changing the burger and the hassle . I am so not happy as nobody acknowledge that they made a mistake, nobody apologised and I suspect the bacon was removed and the same burger was given back to me. So dissatisfied with my experience

Customer service is dead in there, rude employees with no knowledge whatsoever. Food is terrible…. The chips not fully cooked and cold … employees touching the food with no gloves in front of the customers as if was normal to do so … definitely not food and safety trained …. I have seen it with my own eyes … the manager doing it and delivering the same food the customer. Always getting the orders wrong … to many young folks with no skills becoming a manager … it is a disgrace……

Ordered via touchscreen and had table service. Food arrived promptly. Toilets were clean too.

Can get crowded , spoilt by the local bored teens taking the mick. One ice cream between 6 of them taking up tables . Its better than the Portadown branch, Mind you so is Alcatraz I expect . Good points : food was hot and service was ok.. lose stars for the totally illogical touch screen menu ordering . Lack of staff on till . (No doubt to get you to use touch screens. And failure to evict said teens mentioned earlier

Exactly what it should be and plenty of parking

Very badly run, was the Rushmere store at graigavon.? Ordered a plain burger customised it to have nothing on it. Came out fully dressed took it back to counter only to watch the staff throwing it at one another as if it was a game of catch the ball. Think you would defo need an investigation carried out in these premises

Drive Thru efficiency is shocking. 2 plain chicken mayos and had to park up for 15 mins. Everyone else getting big orders without the need to park up. 20 mins later still No food. Had to walk in to get the food as they did not see my jeep (which was parked on a dedicated bay). Shocking altogether.

Still love the chicken Mc sandwich

No napkins in with my meal every lunchtime

This place is absolutely filthy I would not eat the food from this place Floors tables etc are never cleaned food nearly always cold staff don't give a hoot about what they are doing it's just a pure dump How anyone could ring kids to such a dump to eat food, well suppose ro be food

Can't seem to get a simple order right

Great food and great service very good for family.

one star completely wrong order or something is missing and that's always the case

They really need to take lessons from the Lurgan branch. Joined the queue and they let me in with my 4 year old, I ordered and was then told I couldn’t have a table. Then why did you let me in? Ended up being put in the middle at the table with the ipads. When I went to leave I was going to put our rubbish in the bin. Only to have it snapped out of my hands by a member of staff. Because “I’m emptying the bin” yes dear I can see that. That’s why I was putting it into the old bag you hadn’t closed yet. But make your own job harder, I guess.

Food is obviously nice and hot but the customer service of some of the staff is ridiculous! People in dining area always pleasant however those behind the counter are disrespectful and unwelcoming

Quite busy place during weekend. We went out with family after long time, it was late evening all other places started closing their shutters but MacDonald was still busy serving customer. I can understand how difficult to maintain this place but really ther is no option. I suggest to improve housekeeping standard, rest all was ok. Surely we will visit again.

Always busy at this particular store. I only use the drive thru which is usually busy but fast moving.

Glad they brought back the cheesy sticks! Yum!

Glad they brought back the cheesy sticks!

It's a fast food place, cheaper and tastier than most chippies

Standard McDonald's food not much to say to be honest but worth a shout if your hungry

Just ordered some food. We were asked to move our car to the car park and wait for the order. We waited around 30 min and nobody came back to us. So I just went inside and asked what was going on? They just lost our order.

Treat for the grandchildren ( and us) 😃

We normally use the dinner thru our the collection points as our son with autism struggles to be in the restaurant. Nothing wrong with the restaurant, just bright and noisy and normally full. Staff are always friendly, polite, helpful.

So ordered through the McDonald's app for delivery big tasty meal and a happy meal. 40mins later delivery arrives fair enough Friday night bound to be busy shame the happymeal for my 5 year old was missing. Rang McDonald's Rushmere hung up on several times, rang ubereats told it was McDonald's mistake and to take it up with them...now 19.57 and I'm being bounced between ubereats and McDonald's trying to blame eachother...let's face it how hard is it to check and order on a receipt before handing it to the driver. If I could give 0 stars I would it's an absolute joke you hire ubereats to deliver them it is your responsibility McDonald's to make sure that order is correct.

Not the best food but certainly great prices

One of the nicest Mc D's I've had in NI.

Always manic so be prepared to wait in the queue but they’ve never delivered a bad meal

Waiting times is absolutely terrible 20 minutes on waiting bay to get food

Fantastic staff!! Hayley and Jenson thank you so much for all your assistance and kindness. The food is always fresh and hot and the staff are always on hand to assist. Portadown branch need to take some training from all of you. THANK-YOU!!!

It was manic. Stopped at the door and was asked bout my order and if I was staying or leaving with my food and children before even getting in the door in 38 degree heat with 2 small children. Inside was crazy. I didn't stay after that even though ice cream would have been good.

My friend ordered a large coke and got a medium cup inside of an empty large cup. WHAT A SCAM!!! 🤬😠😡

Fast service staff are very friendly and helpful

Friday evening decided to let the kids pick something for their dinner. Ordered two meals from McDonald's app for delivery, thought it would be safe enough no way to get the order wrong as there was no human interaction just an order printed clearly in black and white. Delivery time 15mins not bad. Order was delivered, two chips ✔️ a wrap ✔️ a burger with the correct toppings ✔️ ONE drink. Phoned the store "MD: Hello McDonald's Rushmere. Me: Hi I got a delivery and a drink is missing. MD: There's nothing we can do about that it's an Uber eats issue. Me: So I ordered a McDonald's through the McDonald's app (not Uber eats) but it's not your issue? MD: Our orders go through Uber eats we don't have any of our own drivers you'll need to either call to the store for the milkshake or contact Uber eats. Me: So I ordered and paid for a delivery and now have to drive to the store to complete my order. MD: Yes." I then hung up. So I know it's only one milkshake but try telling your ten year old daughter that she can't have her milkshake but her brother can have his drink. Thanks McDonald's for making my daughters "I'm loving it" meal feel like the treat that she expected.

Mid way through enjoying our meal we where kicked out at 10:59 for "closing" forced to eat our food in the cold and rain, very poor customer service and treated with bad manners never mind the disrespect towards there own manager behind there back regarding him asking to leave the seats open, not impressed and might not be back into this McDonald's established for a very very long time. Safe to say they took the happy out of happy meal...

Thanks for the jam muffins with no jam, not the first time.

Won't be back, ordered and charged for 3 meals only got one medium fry in the bag, as far as the BBQ Big Tasty with crispy onions the picture says it all, burger looks like it's been sitting for hours!!!!!!

Good breakfast to start the day.

Called in on Saturday, got served by a lovely wee girl called Amy. Great food and service ✨

the drive through is always quite long

Food was nearly cold. Very disappointed.

Nicest staff, please be understanding when it's super busy, they're doing their best😊👍👍👍

Another great spot with friendly staff

20 mins for a hash brown and pancakes and still waiting. Should stop taking orders and telling cars to park if they cant process existing drive through orders.

Food and staff wonderful as always 🙂

Yet to get a full order in a delivery and when you ring to let them know nobody answers the phone.

I payed for 20 nuggets and got 19 absolute disgrace let thy talk to thou manager

Very friendly good social distancing enjoyed my wee treat

my favourite place to eat on the go

Staff was lovely, and the food was above average, the wait time was great

Order bbq chilly crispy wrap..came back home and find out that I got just wrap and 2 chicken goujons in it...disappointed

Sometimes they get the order wrong