McDonald's in Salford

Without a doubt the worst McDonald's I've ever visited anywhere in the world. Tiny, hemmed into the corner of a retail park& totally unfit for purpose. Nobody serving & when an irate customer requested a member of staff come forward and begin taking orders from the amassing crowds she simply replied 'what' ? & walked away. 10 minute wait for a regular white coffee. Abysmal.

Very dull place doors locked had to wait for them to come open them, waiting time minimum 25 minutes (fast food) and found hair in my fries

Took about five minutes for them to answer at the drive-through two cars got served on the other side before they got to us When we got to the window to pay, they was just having a chinwag did not even greet us or say thank you we was nonexistence to them. When I received my dessert, it was just plain and dry all four McDonald’s this and then when I went inside to sort my problem out it took about 10 minutes for me to get a member of staff attention because they just look me in the eye and ignored me Poor pathetic painful Will not be going this McDonald’s again because it’s insulting therefore, I’m unhappy customer The end

I've changed my mind about walkden McDonald's, walked in nearly fell on my back cause the floor was so greasy. Ordered.my food, the staff were just concerned about the drive through orders and delivery orders, stood there for 20 minutes, asked to speak to the manager, he didn't have a badge on asked for my money back, not a word of apology in fact didn't speak.Worst McDonald's I've ever encountered. Shocking service, Shocking attitude. Save your money, go to KFC. They don't give a hoot at that place. JOKE.

The only thing about this mcdonalds was the song that was on the radio food was terrible dry and hard buns half a cup of coffee and a 20 minute wait in an empty shop

If I could give McDonald's (Walkden) a zero star rating I would. I have called the branch several times to complain over incorrect or missing items and there attitude is always the same; THEY DON'T CARE. Last time I complained I called the North West head office. They were very apologetic but the branch is still no better. Branch is still a joke. Stood for 20 minutes for my order, in that time there were 3 different complaints. Drive through is a pain, they can't deal with the two different lanes. You have to sit there and wait for the other lane to give their order. Look closely and they are both 'drive though lane 1'..... Word of warning, if you use the drive through check your order before driving off. My 6 year old can read better than the staff reading the drive through monitors. The number of times the order is incorrect is a joke. The staff are terrible. I can count on one hand with missing fingers the times that Ive been served by a member of staff with manners and a smile. The staff on the floor clearing the tables and sweeping the floors have more manners and smile more. If you like cold chips, McDonald's Walkden is the place to go. I'm sure they are cooked and then left somewhere for 20 minutes before they serve them. Mcdonalda HO needs to do a clean sweep of the restaurant. Get rid of all the staff there and get in newly trained, efficient, friendly, HAPPY members of staff. ....and I can hear you all shouting "why go if it's that bad?" Conveinience, my daughters dance school is right around the corner and McDs is a 'treat' (using that word loosely) for her. But my recommendation is to avoid this branch like the plague, go further a field if you want McDs or go to Burger King instead.

Awful mate , wouldn't even take Kim Jong Un there

I always order and pay for a double espresso and I always get a single cold espresso after waiting 20+ minutes. I honestly don't think I would ever come here again. Extremely rude staff no mannerism whatsoever.

Waited 25 minutes for my order (ONE item) which I had to ask for. Staff were pissing about in the back, and you can’t get anyone’s attention because nobody’s at the till and the kitchen is off to the side. In the time I was there 4 people complained for missing items, long wait etc. Lo and behold it was cold when I got it, was clearly ready ages ago and no one bothered to call my number. Didn’t even have the energy nor time to ask for a new one, would have taken another 30 mins!

I'm surprised at how a McDonald's can be so poorly operated. I don't particularly think this is the manager's fault but the staff seem to be clueless on what they're doing, the service takes ages and the drive through is normally backed up. Also, the milkshake machine always seems to be broken, it's a 50/50 chance it'll be working.

Rubbish. Every time I go I'm asked to park up. Nowhere to park because all spaces are taken up by deliveroo drivers. When the food comes it's stone cold. Places like these can't cope with the deliveroo demand which clearly takes priority over actual visiting customers.

Very friendly staff. Food was ready quickly

I'm a delivery driver. I had 2 orders to pick from this place. Both orders are ready, and one needs just drinks. I was waiting over 20 minutes to pick up my orders, and I asked 3 different staff to bring my orders. No one responded with single words. They're openly racist towards Asian. I never had any issues all my life delivering or pick up in this manner. I'll report to trading stand and other organisations. This is inhumane!!!

Why is the food always cold?! No matter how long it takes it’s always the same! Staff look very miserable (can’t blame them with the amount of complaints they probably get every day). Think it’s time for some new management

Missing half of my order food was cold tried ringing no answer I’ve rang them 6 times and they never answered

I asked for a double cheese burger and they gave me on patty that was thinner than a slice of a pickle 😐

One of the worst mcdonalds in this area staff members are rude , food always cold and make u wait there for 45 minutes for one single cheeseburger as meal

i think the refrigerator is not working - the food smelled strange. very hard to contact support.

Ridiculous service every single time I come here, the workers are so slow. Today, I came in and ordered table service on the app, I waited half an hour and there was no sign with people coming and going. I got up and saw the staff being slow and chatting with fries in their hands being slow. This woman came after I stood there waiting for a minute and asked what can I do for you and as I was telling her she was looking away in the direction of the kitchen and I stoppped talking as she wasn’t listening and she turned back to me and said sorry, very rude! I told her what has happened and she asked to see my receipt and I said it went off on the app and then walked into the kitchen and said what’s your name to me so i told her and she said yeah your order is here, then they started to put it together. Clearly the workers are slow and lazy and couldn’t be bothered bringing it out. I never have a problem anywhere else but this place is shockingly bad and rude. Stay away, if you go to this place, there are takeaways around it, go there instead.

Poor experience , I took my kids to the McDonalds in Walkden we ordered £20 worth of food and then I asked my son to go and ask for a small tub of ketchup but he was ignored at the counter for a long time until I went to fetch him and we had to do without ketchup up. I usually have a good experience at this restaurant but this morning it’s not great. I trust that the manager addresses the customer care here. Sunday 10/11/24 1123am

The food is always fine but they never ever include the dips you request which is infuriating. Its such a shame but they forget on every order.

Too busy. Not enough staff. Most of the times they forget stuff from your order, so if you can double check. Once order McCrispy and got McSpicy…obviously didn’t want anything spicy.

I am beyond disappointed, to say the least, my nightmare started on the 30/04/2023 at the drive-thru while waiting at the intercom to place my order 3 cars that had come after me placed their orders and joined the cue. After 10mins of me waiting for someone to speak and assist me the gentleman by the name of Evan Barrow asked for my order, I explained to him that this is not true customer service due to the fact that drive-thru are based on 1st come basis but 3 cars have driven past me while no one has explained or ask me to please wait if they are busy with something, instead I'm sitting in a car with a 5yr old in the back crying for a happy meal. He does not apologize for the inconvenience but instead asks if I want to order or not🤬, which infuriated me to the core I then asked for his manager's name and last name he said that he does not know it. I then decided to drive off the drive-thru and walk in to place my order on the self-service screen and to my surprise the workstation and kitchen were filled with young lads probably under 25s trying to find they ways through. The manager that night was Jordan and I have to say McDonald's I'm disappointed. I'm all for giving the youth work opportunities but I feel like customer service training is not sufficient. Taking them off the streets to help/prepare them for the big world I support fully but make sure they don't bring the street mindset Into your franchise. I vow never to spend my money there again thank you.

Bad service they made it worse and got my order wrong didn't get my sandwich only 2 happy meals and 2 drinks worst service every.

Zero costumer service taking too long to get even a simple meal, not recommended

A laughable experience... I travel allover... Got here.... 12.30@m.... closed for inside use but drive through.... After parking and gone back to drive through... Was told they couldn't serve me as they were going through s system set up.... Well... Luckily I m not in the area often....

Arrived at about 12:17 31/10 (01/11) and drove through drive through to be told that orders weren’t being taken without an explanation or how long it would take? I drove through and in Booth 1 was a manager (whoever was working on the overnight) and was extremely rude when all we ever was be nice. Unacceptable to speak to people like that. Should know better as a manager.

OCTOBER 2024 - Rats running around in food preparation areas

Absolutely disgraceful service, nobody took our order , sat for 10 minutes , no order taken . McDonalds employees stood outside gobbling on food whilst their customers where waiting. This seems to be a regular occurrence for Walkden McDonalds! Had to go to KFC across the car park , very good , quick service. Unlike this disgraceful place…

Very slow service which I'm finding a common trend with McDonald's lately. Food was okay, it was busy but somewhere to sit for a family 5 thankfully.

Listen, it's mcdonalds. You know what you're getting. Not exactly the greatest customer experience in the world. You get your luke warm food, eat it and move on with your day. As far as mcdonalds go this one's bang average. I mean most of them are to be fair but if you want to be ignored and given a nice evil look when you say excuse me then this is the place for you. Enjoy.

McDonald's used to be quick and easy. Go to the counter, order your food, wait a minute or so, get your order. Now you have to use a giant touchscreen. There's only a small hatch window area with one till in it. And worst of all. It takes ages to get food so it's not quick anymore. FAST food is no longer fast.

Drive through was closed with no reason given. Food warm and... Well... McDonalds. Busy inside but well staffed.

Never actually had warm food from here, your drinks normally hotter than the rest of the order and it’s always mega long waits… how hard can it actually be

Slow always forget to give us our complete order more concerned on user eats.

Just been in for 2 big mac meals. Chips cold,burgers looked like they have been thrown on the bun and one was upside down in the bag and when opened the box it was every were.The topping on the big mac was shocking,smallest bit of lettuce I have every seen.Big macs were also cold.Milk shake was like just milk and not made with ice cream.no straws for the so call milk shake either.Gone down hill this mcds.not 1st time food has been cold from there.

Not only do they take ages to bring your food out, they also cannot count. Seriously. How can you count 5 nuggets and think its 6, actual smoothbrains

Fast food? Fast ordering on drive through.....then.....park up....for 20....then told your order is not ready, they don't know what your order is and cannot refund as they don't know what your order is despite telling them, meanwhile every other car is told to park up! And just eat drivers stacking up! Cold meals all round! Word of advice stop taking orders or set customer expectations before they order. A challenging place to work I am sure but more difficult for customers expecting a particular service.

Edited Review Visited again 13.10.24 - very poor service. Along with other drive through customers we were asked to park up - obviously finding a parking space is somewhat difficult when everyone is asked to park. 30 minutes waiting and still no food. Went into the restaurant to speak to someone to find many customers complaining about the wait. Finally got my food after 35 minutes! Got home no sauces in bag, chips half full, cold and hard, plant burger was OK, chicken strips cold, surprisingly coffee was ok. McDonald's isn't cheap and this was definitely a waste of £15. Something needs to be done about this branch. Either more staff needed or more training. It's always been pretty poor but it seems to be getting worse. Slow service, always looks like lots of staff but service slow (although very busy) lots of people returning due to incorrect orders. Hopefully just a one off.

No cars queue at the drive through - bonus we thought! Nope asked to park up! Looks like everyone was being asked to park. We ordered on the app. 35 mins food still hadn't arrived. Went into store - young lad starts looking for my order and at least 4 other people were asking where there food was - many had been waiting over 20 mins. Food located - got home no sauces, chips half full, hard and cold. Vegi burger was ok, chicken strips were also cold, coke wasn't full to the top (line) but surprisingly the cappuccino was OK! McDonald's isn't cheap. What's needed at this Walkden branch is better service, better organisation which will come from better training!

I've been to many of these restaurants and I have to say that it's getting worse and worse. And this McDonald's beat them all. The food was awful and the order was missing a cheeseburger and I made an order at the restaurant. I waited about 20 minutes which is unbelievable. I also saw the nervousness of other people who were waiting for their order. They employ people of immature age and without any experience working with customers, but what can you expect if these restaurants only care about making money. I will never go there again

Literally the worst mcdonalds in Europe

The manager needs to be more concerned about the queue of cars waiting for breakfast or to even be served than flirting with the very much younger staff or keeping her hands warm on a coffee. When I finally got my breakfast barm I had to put it together myself. How hard is it to put one thing on top of another? Please someone open another MacDonalds in Walkden so we can go somewhere else!

Absolute shitshow this evening as per. Ordered via the app, went inside for it so I could check, as there's always something wrong at drive thru, waited 34 minutes, still to have got it wrong and to have cold unsalted chips. Needs an audit this place, management/supervisory staff definitely need some training at the very least.

Hit and miss on getting milkshakes food ok.

20 minutes queuing to a happy meal to be told park anywhere in any car park and we will find you. Not enough staff?? Why not get the 2 managers in white shirts smoking for the duration to help out? Avoid at all costs weekends

Would be better if you could ever get a mcflurry without the machine being "out of order"

Slowest service supposed to be fast food?

Coffee had lumps in it, went straight in the bin.

My experience at this McDonald's was extremely disappointing. During my recent visit to the drive-thru, I ordered several items, including a hamburger and a cheeseburger, both of which were lacking essential toppings, with the hamburger being entirely plain. A few months prior, I endured a 45-minute wait, and on another occasion, I received fries that were burnt. The quality of service and food at this location is alarmingly poor. I would advise others to avoid this branch.

Please can I suggest that your store should not take orders that are beyond reasonable control! Been asked to pull for too long in order to get our orders is terrifically out of customers service charters. You can do better than this !

Order delivery from McDonald's Walkden through Uber or just eat at your peril usually missing things and. Today my brother order 2 milkshakes strawberry and a chocolate one they came with no flavour syrup in either of them Iast of his orders came without any dips for nuggets selects the last order I personally made was July I orderd breakfast one meal of double sausage and egg and two bacon rolls a hash brown and a latte I received everything apart from the double sausage and egg got told to contact Uber to get a refund when I could have gone on a bus to pick it up as it was still breakfast hours avoid McDonald's if you want your order to be accurate and in a reasonable time

Sat waiting for an order for an hour after being asked to pull up as it was being prepared, asked the lad doing the park ups where our order was there was no response after he told us he’d check. Then went inside to find no recollection of our order, staff member made it then and it was all wrong, when requested a refund staff member got her back up saying why what’s wrong with the order.

Basic food from a typical McDonald’s. I rarely go to any fast food chain these days. Thought I’d treat myself after a visit to the pub though whilst feeling a bit peckish!

Food missing (my double cheese burger), fries were cold and service was slow, as I didn't get a receipt from the touch-screen terminals inside restaurant because they had runout of paper I can't easily complain/add feedback about my order. This is not the first time I have had food missing, I stopped using this restaurant but decided to try them again - I think they have got worse!!

Shocking service, don’t know what they are doing. Order wrong and cold!!!! Can this place get anything right , the person I spoke to couldn’t even say what had happened to my order (just eat).

DISGRACE. Food appalling, double quarter pounder served with 1.5 pattys, took forever to prepare, and then the eating area was a total disgrace, uncleared tables, bins over flowing, floor dirty and sticky. All this while 3 operatives a sat "on a break" what manager let's 3 staff take a break together when the shop floor looks like this? Oh, and then there were the lavatories with the blocked sink and toilet. Probably, no, the worst McDonald's I've ever visited.

9 times out of 10 they get the order wrong. Past two times have been happy meals for the kids. Ordered two cheeseburger happy meals, got home and one box had nuggets the other just had chips. I don’t understand how they get things so wrong so often. Worst McDonald’s in the area by far

Definitely don’t order from here if you have somewhere to be in 2 hours.That’s about how long your food will take to get to you. And don’t expect all your food to be in the bag either.

By far, the worst McDonald's in town. 15 m waiting, missing my drink. Avoid.

Worst mcdonald ever i seen in my life. Very rude staff. Slow service. Freeze food. Bulshitt atmosphere.

Always really long queues to the point where you cant get onto the retail park. Need to speed up service. Cant even do click and collects here cause the queue for drive through is horrendous

Poor service, i used the driver through, only one car in front off me , still had to wait 5 to 10 mins for my food . the staff did not seem to care and as for service or being polite no chance. I drive home no more then 3mins , started to eat only to found the fries ere cold very cold and the big mac luke warm .

Worst McDonalds. Do not go here unless you want rude staff and half your order. The last three times I’ve visited, the staff have been rude and one didn’t even bother to say “here’s you drink”. She just stood there with a face like a depressed slug hanging the drink out the window. So rude and can’t even bother following orders eg, no mayo on a wrap or giving you the sauce that goes with the cheese dippers. Such a poor McDonalds, it’s unreal😂 Will save me money and calories not bothering with this place at least. Also no salt on the chips makes your chip eating experience similar to chewing luke warm cardboard.

Very, very slow service. Not sure why they don’t have more staff.

Now the worst McDonald's I have ever been in . Long wait for food with no apology. Hectic queuing system. Poor quality food. Poor service. Can't get your own sauce or napkins.

McDonald is a joke nowadays. Not only very expensive, food quality is poor, waiting time far to long. It has lost it's value along the way. This should be fastfood but no longer is. First photo is quarter ponder, nothing in it. Very, very poor.

Went through the drive-thru and ordered for 2 people, not much, 2 burgers and 2 medium fries. One burger was plain (for me). Got home and both burgers were plain ! On average, no word of a lie here, 1 out of every 3 orders we place here are erroneous ! They're really good at not listening to you !

This shop once I went to go and by a drink I and it took us ages to get it what a bad place

Tried the new double Big Mac & ended up with the driest burger ever, 4 patties on a burger bun, with no salad, onions, gherkins, cheese or Big Mac sauce.

The worst dumbest staff ive seen they cant even pack the order right theres always food missing it has happened to us more than handful of times .

Really poor - bought a fruit bag and the melon was rancid, exchanged for a cucumber bag which was slimy. Drinks regularly without ice, sauces not included at drive through, items regularly missed from the order.

It's mcdonalds, you know what a mcdonalds is like

Had a breakfast wrap and a coffee very disappointed with the wrap tasteless and boring.

McDonald’s wants to consider knocking this one down it’s ruining the reputation of the company in my own opinion! They serve you cold food to a poor standard and argue with you that it’s not cold and it’s not disgusting when it clearly is. Multiple members of staff are really rude and argumentative and don’t like you asking for food to be hot or accurate the faces they pull is hilarious

Possibly the worst MacDonalds in the country that's all I have to say

Disgusting service from Mc Donald staff 31/07/2024 I ordered food from Uber and waited two hours without ever receiving anything. even the poor Uber driver waited almost an hour without receiving my order. I called McDonald's to ask for explanations and a guy hung up on me twice. In the space of almost two hours I was changed 4 Uber drivers because the wait was too long. when I tried to call a guy again probably the manager answered the phone and said that no Uber was coming to pick up my order. I called Uber driver and he told me he was outside waiting and that the guy was lying. He also made a video call to show me that he was waiting for my food outside McDonald's which was also quiet. In the end I had to call customer service to have my order cancelled. Disgusting service and horrible staff if you don't want to work change jobs.

Went though the drive through and was asked to park up 25/30 minutes later I had to go in and ask. Instead of saying they messed my order up they said it was ready but didn't know what I ordered. Got a refund and will not return again, not the first time this has happened. Uber always prioritised

Slow service, make you park up for rest of order. 10 minutes of waiting later, still missing rest of order. Have to ask for missing food which then took another 5 mins. When I eventually get the rest of my order, my food is now cold. Badly managed

My daughter went today for her and my Granddaughter. They forgot to put my Granddaughters meal in the bag, so my daughter had to return to collect it which meant her food was left to go cold. Poor attitude from the staff.

Once again we didn't get what we ordered. There's always something missing or a wrong item delivered. I've had disappointed children in the past who didn't get their order, or again tonight my husband ordered a double big mac and got a double cheeseburger instead. Why they can't read the orders correctly and supply the right products?? It's really not difficult. Obviously no QC at point of delivery.

Worst mc d iv been to staff rude and big mc was cold and chips were cold and looked really small. Been agine breakfast this time and I take it the staff don't no wat a double sausage and egg is cos I'm sure you ment to get 2 sausages in it and cheese someone from mc d needs to go to this place and sort it out cos the staff don't have a clue I even had to ask for a straw for my drink this happend an hour ago on 18/7/24 and iv gone when it's not busy don't no wat it be like when it's busy

Messed order up - forgot desert on order refused to add unless we drove back around but it was chocka. Little runt of a manager was rude, refused to help. Arrived home burgers wrong. Absolutely horrendous place and service

I liked it, it was a bit of a wait but that's it. Would go there again.

Always something missing off delivery every single time! And cos it's delivery they won't resend missing items out! It's a shambles of a store. Honestly EVERY SINGLE TIME! Unfortunately on the McDonalds app we can't choose where delivery comes from

Very slow service if you go in to collect food, usually forget something every time I have ordered, food is always nice and hot though 😋

Sometime mess up my order but the food allways having to wait when it suppose to be fast food

You order frozen strawberry lemonade and it comes as ice-cream in a cup with oreos on it if I wanted a crushum I'd walk down to KFC at the bottom of the street

I've been here most mornings while I'm working locally. Really friendly staff and good quality food and drink.

Had to wait 30 minutes for a drink and didn’t even receive it

Worst McDonald ever it just doesn’t taste the same as any other McDonald’s I ever had not only that ,no table service so I had to order at the desk when I seen a worker pick his nose and start doing the burger with bare hands . Absolutely disgusting

Absolutely should get closed down been waiting for my food half n hour when I asked them where is my food they said it’s in the back it’s like you have to ask for your food so you get it don’t recommend for anyone this crack house for junkies close it down ASAP!!!

Always kids hanging about causing trouble. Food takes a long time for basic items like double cheeseburger. I thought it it was from grill to customer in 30 seconds. When it gets to you it's all squashed and greasy. Never had this 20 years ago.

The chicken share box wasn't available even though they had the individual items available. The hatrick burger wasn't available, no ice creams available. Basically poor availability on alot of things. Toilets were a bit smelly considering it was only noon. Yeah wasn't really that impressed.

The worst McDonald's I've ever encountered in my life, orders are ALWAYS with missing items and very long time to prepare

Took 15 minutes for the food to be ready. It was warm. However, we only received 5 out of 6 chicken nuggets. Didn't receive the chocolate and Raspberry Pie. When I entered, I had to wait for ages just to be served at the counter despite there not being a queue. Would not recommend visting

This McDonald's gave a completely wrong order today, which is bad coming from a popular fast food chain, but that's the owner's fault. Good food though.

Food great. Political beliefs disappointing

This place is not open 24 hours as advertised, usually you have a tramp begging in the drive thru and very very often they get my order wrong.

If I could give less stars I would. We ordered a happy meal after 30 min queuing and was only given a drink and told to wait in a bay. While waiting, I saw they gave several happy meals away. Only when I complained we got one and that was after another 20 min. Needless to say .. it was cold and stale. Not fast food after all.