McDonald's in Salford

OCTOBER 2024 - Rats running around in food preparation areas

Absolutely disgraceful service, nobody took our order , sat for 10 minutes , no order taken . McDonalds employees stood outside gobbling on food whilst their customers where waiting. This seems to be a regular occurrence for Walkden McDonalds! Had to go to KFC across the car park , very good , quick service. Unlike this disgraceful place…

Very slow service which I'm finding a common trend with McDonald's lately. Food was okay, it was busy but somewhere to sit for a family 5 thankfully.

Listen, it's mcdonalds. You know what you're getting. Not exactly the greatest customer experience in the world. You get your luke warm food, eat it and move on with your day. As far as mcdonalds go this one's bang average. I mean most of them are to be fair but if you want to be ignored and given a nice evil look when you say excuse me then this is the place for you. Enjoy.

McDonald's used to be quick and easy. Go to the counter, order your food, wait a minute or so, get your order. Now you have to use a giant touchscreen. There's only a small hatch window area with one till in it. And worst of all. It takes ages to get food so it's not quick anymore. FAST food is no longer fast.

Drive through was closed with no reason given. Food warm and... Well... McDonalds. Busy inside but well staffed.

Never actually had warm food from here, your drinks normally hotter than the rest of the order and it’s always mega long waits… how hard can it actually be

Slow always forget to give us our complete order more concerned on user eats.

Just been in for 2 big mac meals. Chips cold,burgers looked like they have been thrown on the bun and one was upside down in the bag and when opened the box it was every were.The topping on the big mac was shocking,smallest bit of lettuce I have every seen.Big macs were also cold.Milk shake was like just milk and not made with ice cream.no straws for the so call milk shake either.Gone down hill this mcds.not 1st time food has been cold from there.

Fast food? Fast ordering on drive through.....then.....park up....for 20....then told your order is not ready, they don't know what your order is and cannot refund as they don't know what your order is despite telling them, meanwhile every other car is told to park up! And just eat drivers stacking up! Cold meals all round! Word of advice stop taking orders or set customer expectations before they order. A challenging place to work I am sure but more difficult for customers expecting a particular service.

Not only do they take ages to bring your food out, they also cannot count. Seriously. How can you count 5 nuggets and think its 6, actual smoothbrains

Edited Review Visited again 13.10.24 - very poor service. Along with other drive through customers we were asked to park up - obviously finding a parking space is somewhat difficult when everyone is asked to park. 30 minutes waiting and still no food. Went into the restaurant to speak to someone to find many customers complaining about the wait. Finally got my food after 35 minutes! Got home no sauces in bag, chips half full, cold and hard, plant burger was OK, chicken strips cold, surprisingly coffee was ok. McDonald's isn't cheap and this was definitely a waste of £15. Something needs to be done about this branch. Either more staff needed or more training. It's always been pretty poor but it seems to be getting worse. Slow service, always looks like lots of staff but service slow (although very busy) lots of people returning due to incorrect orders. Hopefully just a one off.

No cars queue at the drive through - bonus we thought! Nope asked to park up! Looks like everyone was being asked to park. We ordered on the app. 35 mins food still hadn't arrived. Went into store - young lad starts looking for my order and at least 4 other people were asking where there food was - many had been waiting over 20 mins. Food located - got home no sauces, chips half full, hard and cold. Vegi burger was ok, chicken strips were also cold, coke wasn't full to the top (line) but surprisingly the cappuccino was OK! McDonald's isn't cheap. What's needed at this Walkden branch is better service, better organisation which will come from better training!

I've been to many of these restaurants and I have to say that it's getting worse and worse. And this McDonald's beat them all. The food was awful and the order was missing a cheeseburger and I made an order at the restaurant. I waited about 20 minutes which is unbelievable. I also saw the nervousness of other people who were waiting for their order. They employ people of immature age and without any experience working with customers, but what can you expect if these restaurants only care about making money. I will never go there again

Literally the worst mcdonalds in Europe

The manager needs to be more concerned about the queue of cars waiting for breakfast or to even be served than flirting with the very much younger staff or keeping her hands warm on a coffee. When I finally got my breakfast barm I had to put it together myself. How hard is it to put one thing on top of another? Please someone open another MacDonalds in Walkden so we can go somewhere else!

Absolute shitshow this evening as per. Ordered via the app, went inside for it so I could check, as there's always something wrong at drive thru, waited 34 minutes, still to have got it wrong and to have cold unsalted chips. Needs an audit this place, management/supervisory staff definitely need some training at the very least.

Hit and miss on getting milkshakes food ok.

20 minutes queuing to a happy meal to be told park anywhere in any car park and we will find you. Not enough staff?? Why not get the 2 managers in white shirts smoking for the duration to help out? Avoid at all costs weekends

Slowest service supposed to be fast food?

Would be better if you could ever get a mcflurry without the machine being "out of order"

Coffee had lumps in it, went straight in the bin.

My experience at this McDonald's was extremely disappointing. During my recent visit to the drive-thru, I ordered several items, including a hamburger and a cheeseburger, both of which were lacking essential toppings, with the hamburger being entirely plain. A few months prior, I endured a 45-minute wait, and on another occasion, I received fries that were burnt. The quality of service and food at this location is alarmingly poor. I would advise others to avoid this branch.

Please can I suggest that your store should not take orders that are beyond reasonable control! Been asked to pull for too long in order to get our orders is terrifically out of customers service charters. You can do better than this !

Order delivery from McDonald's Walkden through Uber or just eat at your peril usually missing things and. Today my brother order 2 milkshakes strawberry and a chocolate one they came with no flavour syrup in either of them Iast of his orders came without any dips for nuggets selects the last order I personally made was July I orderd breakfast one meal of double sausage and egg and two bacon rolls a hash brown and a latte I received everything apart from the double sausage and egg got told to contact Uber to get a refund when I could have gone on a bus to pick it up as it was still breakfast hours avoid McDonald's if you want your order to be accurate and in a reasonable time

Sat waiting for an order for an hour after being asked to pull up as it was being prepared, asked the lad doing the park ups where our order was there was no response after he told us he’d check. Then went inside to find no recollection of our order, staff member made it then and it was all wrong, when requested a refund staff member got her back up saying why what’s wrong with the order.

Basic food from a typical McDonald’s. I rarely go to any fast food chain these days. Thought I’d treat myself after a visit to the pub though whilst feeling a bit peckish!

Food missing (my double cheese burger), fries were cold and service was slow, as I didn't get a receipt from the touch-screen terminals inside restaurant because they had runout of paper I can't easily complain/add feedback about my order. This is not the first time I have had food missing, I stopped using this restaurant but decided to try them again - I think they have got worse!!

Shocking service, don’t know what they are doing. Order wrong and cold!!!! Can this place get anything right , the person I spoke to couldn’t even say what had happened to my order (just eat).

DISGRACE. Food appalling, double quarter pounder served with 1.5 pattys, took forever to prepare, and then the eating area was a total disgrace, uncleared tables, bins over flowing, floor dirty and sticky. All this while 3 operatives a sat "on a break" what manager let's 3 staff take a break together when the shop floor looks like this? Oh, and then there were the lavatories with the blocked sink and toilet. Probably, no, the worst McDonald's I've ever visited.

9 times out of 10 they get the order wrong. Past two times have been happy meals for the kids. Ordered two cheeseburger happy meals, got home and one box had nuggets the other just had chips. I don’t understand how they get things so wrong so often. Worst McDonald’s in the area by far

Definitely don’t order from here if you have somewhere to be in 2 hours.That’s about how long your food will take to get to you. And don’t expect all your food to be in the bag either.

By far, the worst McDonald's in town. 15 m waiting, missing my drink. Avoid.

Worst mcdonald ever i seen in my life. Very rude staff. Slow service. Freeze food. Bulshitt atmosphere.

Always really long queues to the point where you cant get onto the retail park. Need to speed up service. Cant even do click and collects here cause the queue for drive through is horrendous

Poor service, i used the driver through, only one car in front off me , still had to wait 5 to 10 mins for my food . the staff did not seem to care and as for service or being polite no chance. I drive home no more then 3mins , started to eat only to found the fries ere cold very cold and the big mac luke warm .

Worst McDonalds. Do not go here unless you want rude staff and half your order. The last three times I’ve visited, the staff have been rude and one didn’t even bother to say “here’s you drink”. She just stood there with a face like a depressed slug hanging the drink out the window. So rude and can’t even bother following orders eg, no mayo on a wrap or giving you the sauce that goes with the cheese dippers. Such a poor McDonalds, it’s unreal😂 Will save me money and calories not bothering with this place at least. Also no salt on the chips makes your chip eating experience similar to chewing luke warm cardboard.

If I could give McDonald's (Walkden) a zero star rating I would. I have called the branch several times to complain over incorrect or missing items and there attitude is always the same; THEY DON'T CARE. Last time I complained I called the North West head office. They were very apologetic but the branch is still no better. Drive through is a pain, they can't deal with the two different lanes. You have to sit there and wait for the other lane to give their order. Look closely and they are both 'drive though lane 1'..... Word of warning, if you use the drive through check your order before driving off. My 6 year old can read better than the staff reading the drive through monitors. The number of times the order is incorrect is a joke. The staff are terrible. I can count on one hand with missing fingers the times that Ive been served by a member of staff with manners and a smile. The staff on the floor clearing the tables and sweeping the floors have more manners and smile more. If you like cold chips, McDonald's Walkden is the place to go. I'm sure they are cooked and then left somewhere for 20 minutes before they serve them. Mcdonalda HO needs to do a clean sweep of the restaurant. Get rid of all the staff there and get in newly trained, efficient, friendly, HAPPY members of staff. ....and I can hear you all shouting "why go if it's that bad?" Conveinience, my daughters dance school is right around the corner and McDs is a 'treat' (using that word loosely) for her. But my recommendation is to avoid this branch like the plague, go further a field if you want McDs or go to Burger King instead.

Very, very slow service. Not sure why they don’t have more staff.

Now the worst McDonald's I have ever been in . Long wait for food with no apology. Hectic queuing system. Poor quality food. Poor service. Can't get your own sauce or napkins.

McDonald is a joke nowadays. Not only very expensive, food quality is poor, waiting time far to long. It has lost it's value along the way. This should be fastfood but no longer is. First photo is quarter ponder, nothing in it. Very, very poor.

Went through the drive-thru and ordered for 2 people, not much, 2 burgers and 2 medium fries. One burger was plain (for me). Got home and both burgers were plain ! On average, no word of a lie here, 1 out of every 3 orders we place here are erroneous ! They're really good at not listening to you !

This shop once I went to go and by a drink I and it took us ages to get it what a bad place

Tried the new double Big Mac & ended up with the driest burger ever, 4 patties on a burger bun, with no salad, onions, gherkins, cheese or Big Mac sauce.

The worst dumbest staff ive seen they cant even pack the order right theres always food missing it has happened to us more than handful of times .

Really poor - bought a fruit bag and the melon was rancid, exchanged for a cucumber bag which was slimy. Drinks regularly without ice, sauces not included at drive through, items regularly missed from the order.

It's mcdonalds, you know what a mcdonalds is like

Had a breakfast wrap and a coffee very disappointed with the wrap tasteless and boring.

McDonald’s wants to consider knocking this one down it’s ruining the reputation of the company in my own opinion! They serve you cold food to a poor standard and argue with you that it’s not cold and it’s not disgusting when it clearly is. Multiple members of staff are really rude and argumentative and don’t like you asking for food to be hot or accurate the faces they pull is hilarious

Possibly the worst MacDonalds in the country that's all I have to say

Disgusting service from Mc Donald staff 31/07/2024 I ordered food from Uber and waited two hours without ever receiving anything. even the poor Uber driver waited almost an hour without receiving my order. I called McDonald's to ask for explanations and a guy hung up on me twice. In the space of almost two hours I was changed 4 Uber drivers because the wait was too long. when I tried to call a guy again probably the manager answered the phone and said that no Uber was coming to pick up my order. I called Uber driver and he told me he was outside waiting and that the guy was lying. He also made a video call to show me that he was waiting for my food outside McDonald's which was also quiet. In the end I had to call customer service to have my order cancelled. Disgusting service and horrible staff if you don't want to work change jobs.

Went though the drive through and was asked to park up 25/30 minutes later I had to go in and ask. Instead of saying they messed my order up they said it was ready but didn't know what I ordered. Got a refund and will not return again, not the first time this has happened. Uber always prioritised

Slow service, make you park up for rest of order. 10 minutes of waiting later, still missing rest of order. Have to ask for missing food which then took another 5 mins. When I eventually get the rest of my order, my food is now cold. Badly managed

Shocking that this branch is allowed to continue with the level of service and the food quality being absolutely dire. Food always wrong from the app and slow inside and at the drive thru. Really needs a new manager and some staff that actually give two hoots.

My daughter went today for her and my Granddaughter. They forgot to put my Granddaughters meal in the bag, so my daughter had to return to collect it which meant her food was left to go cold. Poor attitude from the staff.

Once again we didn't get what we ordered. There's always something missing or a wrong item delivered. I've had disappointed children in the past who didn't get their order, or again tonight my husband ordered a double big mac and got a double cheeseburger instead. Why they can't read the orders correctly and supply the right products?? It's really not difficult. Obviously no QC at point of delivery.

Worst mc d iv been to staff rude and big mc was cold and chips were cold and looked really small. Been agine breakfast this time and I take it the staff don't no wat a double sausage and egg is cos I'm sure you ment to get 2 sausages in it and cheese someone from mc d needs to go to this place and sort it out cos the staff don't have a clue I even had to ask for a straw for my drink this happend an hour ago on 18/7/24 and iv gone when it's not busy don't no wat it be like when it's busy

Messed order up - forgot desert on order refused to add unless we drove back around but it was chocka. Little runt of a manager was rude, refused to help. Arrived home burgers wrong. Absolutely horrendous place and service

I liked it, it was a bit of a wait but that's it. Would go there again.

Always something missing off delivery every single time! And cos it's delivery they won't resend missing items out! It's a shambles of a store. Honestly EVERY SINGLE TIME! Unfortunately on the McDonalds app we can't choose where delivery comes from

Very slow service if you go in to collect food, usually forget something every time I have ordered, food is always nice and hot though 😋

Sometime mess up my order but the food allways having to wait when it suppose to be fast food

You order frozen strawberry lemonade and it comes as ice-cream in a cup with oreos on it if I wanted a crushum I'd walk down to KFC at the bottom of the street

I've been here most mornings while I'm working locally. Really friendly staff and good quality food and drink.

Had to wait 30 minutes for a drink and didn’t even receive it

Worst McDonald ever it just doesn’t taste the same as any other McDonald’s I ever had not only that ,no table service so I had to order at the desk when I seen a worker pick his nose and start doing the burger with bare hands . Absolutely disgusting

Absolutely should get closed down been waiting for my food half n hour when I asked them where is my food they said it’s in the back it’s like you have to ask for your food so you get it don’t recommend for anyone this crack house for junkies close it down ASAP!!!

Always kids hanging about causing trouble. Food takes a long time for basic items like double cheeseburger. I thought it it was from grill to customer in 30 seconds. When it gets to you it's all squashed and greasy. Never had this 20 years ago.

The chicken share box wasn't available even though they had the individual items available. The hatrick burger wasn't available, no ice creams available. Basically poor availability on alot of things. Toilets were a bit smelly considering it was only noon. Yeah wasn't really that impressed.

The worst McDonald's I've ever encountered in my life, orders are ALWAYS with missing items and very long time to prepare

Took 15 minutes for the food to be ready. It was warm. However, we only received 5 out of 6 chicken nuggets. Didn't receive the chocolate and Raspberry Pie. When I entered, I had to wait for ages just to be served at the counter despite there not being a queue. Would not recommend visting

This McDonald's gave a completely wrong order today, which is bad coming from a popular fast food chain, but that's the owner's fault. Good food though.

Food great. Political beliefs disappointing

This place is not open 24 hours as advertised, usually you have a tramp begging in the drive thru and very very often they get my order wrong.

If I could give less stars I would. We ordered a happy meal after 30 min queuing and was only given a drink and told to wait in a bay. While waiting, I saw they gave several happy meals away. Only when I complained we got one and that was after another 20 min. Needless to say .. it was cold and stale. Not fast food after all.

Hopelessly pathetic place, fast food? what an absolute joke, waited over 15 minutes just for drinks, all whilst others who had ordered after us got there orders along with the same drinks that we we're waiting for. Gave up and got a refund in the end.

Refused to take order. Because I was not in there car park

Formal Complaint Regarding Staff Behavior at McDonald’s Walkden Branch Dear Sir/Madam, I am writing to formally lodge a complaint regarding the conduct of staff and management at the McDonald’s branch located in Walkden. As a regular delivery partner working with McDonald’s, I am deeply disheartened and disturbed by the consistent lack of respect and professional courtesy displayed towards myself and my fellow delivery partners by the staff and management at this location. Despite our role being crucial in ensuring that McDonald’s customers receive their orders promptly and efficiently, we are often met with rude and dismissive behavior from the employees at this branch. On numerous occasions, we have been spoken to in a manner that is not only disrespectful but also dehumanizing, as if our presence is an inconvenience rather than a valued part of the service chain. It is highly disappointing that a brand as prestigious and globally recognized as McDonald’s would allow such behavior to persist at any of its branches. Delivery partners, like all employees and associates, deserve to be treated with dignity and respect. The current hostile environment at the Walkden branch is unacceptable and goes against the values that McDonald’s upholds. I urge you to address this issue urgently and take the necessary steps to ensure that all staff members at the Walkden branch receive appropriate training on professional conduct and customer service. It is imperative that they understand the importance of treating all individuals, including delivery partners, with the respect they deserve. I would appreciate it if you could keep me informed of the actions taken to rectify this situation. It is my hope that McDonald’s will take this complaint seriously and work towards fostering a more respectful and inclusive environment for everyone involved. Thank you for your attention to this matter. Sincerely,

The hamburger in the set meal I bought was only meat and bread. I didn't reply to the customer service complaint.

The service is a lot better than it used to be at Walkden. The food is hotter than it used to be. Staff are great. Well done.

What an absaloute joke of a place. Sorry but when it comes to fast food this place is unbelievable. Just been in to grab what I thought would be a quick breakfast. I used the screen to order as the drive through looked busy and thought it would be quicker to go inside. How wrong was I. Waited 30 mins for the food to arrive (people had been waiting longer) and then after paying nearly £5 for a breakfast wrap they missed the bacon out of it. I mean how hard is it really!!. No co ordination whatsoever and staff seem to be walking around like they have all the time in the world. Avoid

Walkden.. Simply the worse McDonald's in the country! Daughter was served chicken nuggets one of which looked like someone had taken a bite out of it.. Took it back to the counter where they where swapped with no excuse or apology. You need to do better as your quality control is none existent! There are simple things you could train your staff, like not putting and burger in the takeaway bag first the piling all the other items on top squashing it almost flat would be a start, That's just Common sense.. very poor experience on more than one occasion

The worst McDonald's I've ever encountered in my life, I ordered food and half of the things I didn't get or were wrong every time. It's time to stop ordering there. Lack of respect for the customer.

I shouldn't really be writing a review on a McDonald's but this place is the pits. I hardly ever visit but when I get the urge for a burger this is my local and every time it's shambolic. Impossible to order at the till and actually speak to a person so you either have to order on the app or the touch screen inside. Your order then gets ignored as priority is given to drive through customers and when you finally get it , it has been standing there for ages and is freezing cold( if you get the correct order in the first place ). I would say avoid at all cost , but I'm afraid the good people of Walkden would disagree as it's probably their once a week treat after a visit to the Stocks pub nearby.

Unfortunately the restaurant is run poorly nothing to do with the staff, it’s the management has not set up the process correctly and there is a long wait of around 20 mins regardless of time of day. Avoid if you can as there are other Mcd’s that are quicker within 10 min drive radius

Did not and would not go here. Not even in desperation.

Waited 25 mins for food, when arrived wife's burger was a real mess with burger all broken up and cold, took it back waited another 20 mins before asking what was happening eventually got a replacement, which was almost thrown at me, went back to my now cold meal only to find that my big mac had no cheese on it. Just left my meal, understand staff were under stress but don't expect to pay best part of £40 to have awful food and to be spoken to like an idiot for taking back substandard food.

The food from this branch is often cold, the food is generally thrown together such as silly things like the seeded buns facing the patty, salad just scooped up in huge quantities and appears to have been dumped on top of the cheese. The fries usually soggy and cold.

Food always missing from order, Teenagers working there swearing at the drive through etc worst mcdonalds in Salford

Where do you start, rude unfriendly staff cold food , food missing from orders, the only thing they get right is paying for food as its card or cash , then the till tells them what change to give , won't be visiting again , the KFC over the way is a lot better

your staff attitude stinks!!! if i could i’d give you 0 stars drink got practically thrown on the table and the woman huffed as she put it down that behaviour on these staff members is absolutely appalling i will not be returning!!!

disgusting service, appalling attitude from staff, drink was practically thrown onto the table causing it to fall over. - would give it no stars if i could

It is one of the worst McDonald's branches that I have ever been to, both in terms of the staff's attitude and the quality of the food

A bit slow as the staff was bust in chatting.

One of the worst McDonald’s to order delivery from, I live 5 mins away but the food always gets delivered cold, every time u go there are chavs out front, long queues for drive thru and most the staff are rude teens!! If you can order from McDonald’s in Bolton as even tho further away the food quality is always so much better

Every time I go they never have McFlurrys, just asked for a galaxy pie they don’t have those as well cant remember last time they had McFlurrys and the food is always just warm never hot

The last order was minus 2 sets of fries but we'd driven off and had no time to complain. This order was delivered minus one of the burgers and they put a small coke cup inside a large cup to make it look like the large coke we ordered. Sounds like the staff do it for a bit of fun - there's nothing to be gained by saving a burger and a bit of coke. Called to let them know - the staff member was uninterested and I'm embarrassed to have this excuse for a business in my town.

Always no receipt from the order kiosks

Me and my wife called here for a quick bite on Monday afternoon, we had wrap of the day, the lady said she would bring it over to our table. After 10 mins I went to counter to see order number 80 was still preparing,.10 minutes later I went to counter there was no order number 80, I asked the girl she said oh its here,during this time the staff (children) were laughing and messing about also swearing, I sat at our table, the chips were freezing the coffee was cold and the wrap of the day should be renamed wrap of yesterday! My wife returned the fries and the girl just tossed the fresh fries on the counter. I will never ever return here again

shocking staff that shout at you for their own wrong doing and also staff that think grilled chicken is vegetarian 🤣 madness stay away from this mcdonald’s!! go to others in surrounding areas much better than this place would never return