McDonald's in Salford

Coffee was good. Food was bland and tasteless

I ordered a meal through Just Eat. It took the walkden McDonald’s over 2 hours to prepare the meal. The meal was ordered at midnight and it arrived at my home at 2.21. Completely incompetent

Literally the worst McDonalds I have ever been to the staff have bad attitudes and they have never got an order right in all the times I have been.... Just to add. I should have known better to try this McDonald's again. Went yesterday and half the order was missing again. That's the last time I'll ever go back. There is a new McDonald's opening soon near the junction 4 round about. Hopefully they will employ some staff who actually care about what they are doing

They are very rarely open of a nighttime. You get there you can wait 10 mins no one will answer, or the bins are blocking the drive through. When they are open you pretty much certain get a person who dont want to be there take your order sounding miserable with no manners. On the odd occasion you get a lad on I think possibly a manager who is brilliant. Bolton seems to be the best one and they are really friendly.

Absolute shambles. Waited 15-20 mins in the carpark and then I walked in asking where my food was. Staff lost the receipt and had to make it again. Didn’t seem to be any sort of management happening and very disorganised. Won’t be spending my money here again.

Sitting frustrated, slowest service ever . Food comes cold and prepared hours back. Mcd perhaps doesn't even care.

Probably the worse McDonald's in Manchester this is not fast food it's takes around 20-30 minutes to receive a drive Tru order the staff are rude really could do with new management never experience queues like it no matter what time of day it is the staff are having a social club inside instead of working

McDonald’s Walkden is the worst one I’ve ever visited The service at the drive through is awful..wait times to be served are ridiculous It’s dirty and then often parked for food

Absolute joke! Second meal missed in 2 week! This time my son's happy meal. Told to take it up with Just Eat and get refund and that's their policy. After having to get refund from week before! It's you McDonald's that have not reviewed THE order ,accurately! Told I'll get credit back. I don't want credit with you. It's not 'Just Eats' fault it's yours! Had to pay again and go in store to get, as son was upset he couldn't have his food with his family! Will not be returning! Your policy and Manager need addressing! Appalling customer service.

Don’t bother going here unless you want to be completely ignored while trying to order

This place needs new management and better staff. I have been to this macdonalds for years but for the best few years now the service, the food everything has gone down hill. Food always cold, service is a joke wouldn’t recommend this one. Bolton great even Wigan is better.

Twas a drive thru, unfortunately they didn't have and of the Mc Flurry

Slow always forget to give us our complete order more concerned on uber eats.

Early morning, and they can take up to half an hour to serve you. Even when you're the only customer.

Ordered a few times and each time i’m missing an item of a burger or fries, absolute waste of money. Its all getting too expensive for what you get too. The staff clearly don’t care about what they’re doing which is fair enough, but at the end of the day i’ve paid money for that meal so i expect to get it.

Absolutely horrific at this point just close down. How are you sending out orders with half the food missing? Genuinely confused on how you are still open and even more concerned as to who on earth is managing this dump. It’s actually embarrassing that grown adults are incapable of completing an order to the bare minimum standard.

Ordered one happy meal thru the drive thru and was told to park up waited and waited and waited both cars behind me in the drive thru parked either side of me got there food before me and after getting out of my car and going into the place twice eventually got served it's chaos they serve the delivery drivers first and everyone else waits! The place seriously needs looking at don't go there

This maccies is actually embarrassing the kitchen staff do not care. Wouldn’t even mind but the mayo chicken didn’t even come with what was suppose to come on it never mind the add cheese. Big Mac I ordered with extra cheese also came with no cheese. Chocolate milkshake had no syrup in it. Only thing that was enjoyed was the fries but every time you come here the food quality is poor.

Food is always hot. Service is quick. Restaurant is clean and tidy. Car park and disabled access is good. Good are always crispy. Recommended

Why do you ask what sauce you want then don’t put any in the bag. Every single time I order online. Incompetent.

Title: Extremely Disrespectful Experience at McDonald’s Walkden, Worsley I recently had an appalling experience at the McDonald’s branch in Walkden, Salford. The shift manager’s behavior was shockingly unprofessional and disrespectful. Their demeanor made me feel unwelcome and belittled, as if basic courtesy and customer service were foreign concepts. When I addressed the issue, the manager not only dismissed my concerns but also denied any wrongdoing, exacerbating the situation.  Such conduct is unacceptable and reflects poorly on the establishment’s standards. It’s disheartening to encounter such treatment in a place that should prioritize customer satisfaction and respect. I hope this feedback prompts a serious review of staff training and customer service protocols at this location.

Drive-Thru Visit – 23 April 2025 | 16:50–17:00 Rude and unprofessional behaviour from two staff members. This wasn’t just a bad moment — I highly doubt it was accidental. It clearly reflects a deeper issue — either poor staff training or a lack of proper management. I won’t be returning to this location.

don’t know why its so hard to put straws and sauce thats paid for in a bag, every single time always comes freezing cold was gutted i had to order from here cause the better one isn’t open😪

Close to the bus station, with food, accommodation and other buses available

Really difficult to park as cars were just parked randomly. Someone nearly lost their temper because there was not much room of myself reversing and he was just finishing in the drive through and again random people just parked! The guy who served me was polite as were the other staff members.

Hands down the worst McDonald's I've ever used, every single time. How hard is it to put sauces in a bag? Never remember the dips and food arrives stone cold every single time. Horrible place.

Didnt even give me and my buddies the boxes for our big mac minecraft movie meal, nether eating there again

Order delivery items missing as well as cold stale fries. Try to contact the restaurant who tell you to go through the app yet the app doesn't help either. Absolutely shocking service all round

Some blonde girl on drive thru dressing like she’s in the peaky blinders needs to get some manners. Cheers 👍

Don't know what's happened here but food and service has definitely gone down hill will be giving it a wide berth until there are improvements, such a shame.

Sat in the drive thru for 10 minutes next to an ordering screen and was met with no answer, decided to roll my car forward to the first window to check if everything was okay and was met a scene of multiple people throwing food at each other as if it was a high school playground. We are aware maccies hires children but that was beyond a joke.

AVOID/AVOID/AVOID WORST MACDONALDS FOOD CHAIN IN THE COUNTRY STAFF ARE DISGUSTING THE SERVICE IS WELL THERE IS NO SERVICE VIDEOS AND PICS TO COME

I don't understand how a 24 hour restaurant refuses to take orders from customers. The doors are closed and I was told by extremely rude staff that I could only take my order if I had a car, to go through the drive thru 🤔

24 hours yet they aren’t accepting orders at certain hours of the night. Previously ordered food via the drive through and had to wait 40 minutes for food, had to walk in to collect it and remind them we’re waiting.

spent £10 for adult minecraft meal get no toy and after asking for a toy a got a child's toy not happy

not only where we able to sit inside the adult meal came with no toy and then they proceeded to give us kids toy food

The service was extremely poor—no one at the counter responded despite calling multiple times. The milkshake I ordered was sour, and when I brought it to the staff’s attention, they looked very displeased. The replacement milkshake was sticky; I couldn’t tell if it was missing ice or milk.

Arrogant staff who were extremely rude. Just ordered a simple order that took over 25 mins to arrive, complete disregard of customer when your meal is just thrown at you. Cold due to the wait and overall just rubbish by people who clearly shouldn’t be doing the job. Don’t bother with this place and your money.

Great friendly staff and efficient service.

Managers are useless, would rather stand about doing nothing especially when busy. Wouldn’t feed my dog anything from here

Terrible service waited 20 minutes for my cold food while staff were play fighting in the kitchen - of course they gave me a wrong order, requires the attention of management to improve customer satisfaction, do not recommend , go to other stores around not here save your time and money

Ridiculous people doesn’t know how to manage things and delivery drivers been waiting there for an hour and they don’t even listen to them. Horrible behaviour

Walkden . Food Always cold and missing Item's and worse off staff are Arrogant . Not a place I come often now for kid's I drive to Bolton as much better service , friendly staff and served with a smile . Walkden need some customer service Training .

Smelly dirty and foul tasting will be back

First time in a long time i have been here and I remember why it's been a long time. Service is shocking. The self service tills didn't print my receipt, so I asked at the counter for my receipt to be told "it's fine" and she walked off, no reciept. Yes it might be fine but I wanted my receipt. Then got the food 10 mins later after waiting with several others for their orders. Had to go back to ask for sauces, then the same girl just dropped them on the counter when i had opened my hand to recieve them.

one of the workers poured water on my head and told me i didn’t deserve my big mac

Having used the drive thru and being told to park 40 minutes later, yes 40 minutes the food comes out freezing! Brought it back in to have a fresh order made and the amount of customers complaining about missing items in orders was shocking! Yes I understand an odd item being incorrect but not a this level! Whoever owns this McDonald’s grant should be ashamed of themselves as it does feel very short staffed. I guess it’s all about the money & sod the staff and customers!

Order Nuggets and nothing was in the box exept a singular pickle, when I questioned the staff the claimed that they lost them and that it was the fault of brexit. I proceeded to get angry which is when they violently beat with my missing nuggets. 10/10 would come again. Top pickle spot btw

Quick easy service. Get what you pay for and doesn't disappoint.

Ok for drive thru if you want hot food and everything you have ordered. Unfortunately, delivery often means not hot, no sauces, missing items and no straws.

no tickets were issued by the ordering machine as usual. Get your phone ready to take a picture of the order number in that limited seconds.

Came for the delivery pickup… long wait and they notified as order is ready while they didn’t handed me order and took long time to make it ready…Really pathetic staff

Ordered £30+ worth of McDonald's through the McDonald's app. Arrived over an hour later and all the food was cold! Contacted McDonald's who advised I will need to contact Uber eats as it was them who delivered the food. Contacted Uber eats who advised I would need to speak to McDonald's as it was them who prepared the food! No ownership whatsoever! The drivers Uber eats use are rude and useless and pathetic! McDonald's are no better! Absolutely shocking and rubbish customer service from both parties!

Ordered £30+ worth of McDonald's through the McDonald's app. Arrived over an hour later and all the food was cold! Contacted McDonald's who advised I will need to contact Uber eats as it was them who delivered the food. Contacted Uber eats who advised I would need to speak to McDonald's as it was them who prepared the food! No ownership whatsoever! The drivers Uber eats use are rude and useless and pathetic! McDonald's are no better! Absolutely shocking and rubbish customer service from both parties!

Shocking service slowest “fast food” McDonald’s. Always have to wait never get the order correct customer service is rude

This place must have to most unsuitable staff ever. Out of 5 orders at least 3 orders go wrong. Had so many issues with missing items, UberEats stopped refunding because of accusing us with scamming. I barely give bad ratings, but tonight's messed up order makes me furious. Out of 9 items, we have 4 missing plus no dips for the select menu. Half of an order messed up, what the actual??? Oh and what was delivered was also wrong, completely missed onions and pickles from the double cheeseburger and missed onions from 2 cheeseburgers, also had barely any ketchup in any of the burgers (extra onions and ketchup was requested far all!). This leaves my order with 4 missing and 3 wrong items. Only things they did not mess up were the 2 drinks and 2 fries in the meal. Joke

The eating area wasn't open. The food was cold by the time we'd drove home, only five minutes away. I had a bacon double chease burger, which only had one burger. My partner ordered a double cheese burger and that only had one burger.

This McDonald’s is utterly chaotic. It took 40 minutes for the food to be made. The staff ignore you and aren’t apologetic at all. I ended up with a parking ticket because you’re only allowed to park for one hour and by the time we’d eaten the food we’d exceeded the time limit. Avoid like the plague.

Worst McDonald’s I’ve been too, never get your order right, how hard is it to put items off a list in a bag

Ordered food at 10:30 never came. Always something wrong with this McDonald’s. Ordered food night before and ordered 9 mucflurries and only 4 came. We rang they declined. Get this place shut down immediately

Absolutely awful. Food took 10 minutes to do (two burger meals). They forgot a portion of fries and the food was cold once we got it. No dips included, no salt on the fries that they had put in. The only good thing about this place is that the front of house workers are very nice and patient. As far as Mcdonald's go, this is easily the worst one i have ever been to.

AVOID!! Probably the UKs worst Mcdonalds and unfortunately it's my local one. The seating area is absolutely freezing, no heating. Very uncomfortable especially when you have to wait a long time for food. Staff are rude and obviously not interested. You don't even get a thank you. Whilst Mc Donalds used to be somewhere you could get food quickly, it frequently takes over 15 minutes for your food. Sometimes at this branch it's up to half an hour. According to staff drive thru and delivery customers take priority. The toilets are tiny and dirty. The 'refurbishment' made the seating area and the kitchen separate. This means the seating area cannot be seen from the kitchen and they don't have any staff in the seating area early mornings or late at night. I cannot think why you would want to make it completely separate? Last time I was in there I was hassled by a very aggressive beggar for money and food. The staff were absolutely oblivious to this as they are shut away in the partitioned kitchen, so I wouldn't recommend going in when it's quiet as felt very unsafe. Seems a bit pointless posting a review as if the management and franchisee seem as disinterested as the staff and I can't see any improvement coming from this. The many previous poor reviews are testament to this.

Took the pure mick out of my life Had me sat at the drive thru for 5 minutes - no contact Went to window 1, horned multiple times Nothing The lad finally came and was sarcastic as HELL Will never return to this McDonald s

Dreadful service my son went in to get a take away and took over twenty minutes to get his order and you weren’t even busy

Awful, the worst mcdonalds I've ever been to and there are some poor ones out there. Service is nonexistent and staff are very rude and ignorant. Save yourself the bother

Appalling. Never get the order right and something is always forgotten. Majority of the time the food is stone cold and half-heartedly prepared. Do not waste your money at this place.

DO NOT GO to this McDonalds the managers try and force staff members to work when there coughing on to YOUR food when there ill with a virus even after providing a sick note they do not care for the public or the staff

Missing items, half filled drinks. What are they doing?

This is the worst McDonalds around! The staff seem like they don’t care. Just been and was waiting for around 20 minutes for a meal and two burgers and there was no queue! No apology for the wait no nothing. Yes it was late when we went there but how long does it take to prepare a couple of meals?! Almost half an hour apparently! This isn’t a one off thing either, it’s the only McDonalds close to me and happens almost everytime. The other week i came here and waited around a similar time for two meals, the chips were stone cold so we had to tell them they took it back and had to wait another 20 minutes for a new one. Not good enough!

Waited for 45 minutes for fast food with a simple order to eat in. Uber and drive through were getting priority. If you can’t cope with people ordering in the restaurant then don’t have a restaurant. Will not be visiting again as nothing worse than an hangry man who needs food and not have P takers

Cold fries and I mean cold No milkshakes again or McFlurry Burger like a piece of cardboard I WILL NOT BE GOING THERE AGAIN Terrible food terrible everything and to top it a Fanta with more ice then drink Hope other take note and avoid

chips all over the floor in kitchen and took half an hour for some small chips and cheesy bites

When you order from this McDonald's branch it's like spinning the wheel on what you're going to get. The right order? Unlikely. Cold food? Almost definitely. On time? Who knows. My last (and last ever) order from the walkden branch contained cold food, a sour banana milkshake and burgers you had to reconstruct because its looked as though they try to throw the patties on the bread from across the room. If you like to live as dangerously as Austin Powers, this is definitely the place for you.

3 times out of 5 we asked for brown sauce and got ketchup 🤦 not the quickest service

Food delivered was freezing cold. No way of contacting this restaurant as the line is constantly engaged.

Genuinely might be the worst maccies, always miss food when you order delivery, takes ages when you go in for it, fries are always terrible, literally NEVER give you sauce or straws for some reason & they're one of them ones that charge for the sauces too

Absolutely useless. Waiting 15 minutes just to order as was paying in cash. No orders coming out through resteraunt everything was drive thru. Total wait for some nuggets about 25 minutes. Avoid at all costs

This is the most unorganised McDonald's restaurant. Everyone waiting for their orders inside for over 30 minutes and car pick ups seem to be waiting even longer. There is no leadership or visibility or senior staff to try to chase your orders. So the young staff have to deal with all the complaints. This is unacceptable for a fast food restaurant.

Cut my lip and hurt my throat on egg shell pieces in breakfast mcmuffin

Never received a full order from there.

We’ve used this McDonald’s a few times and every time there is something different that is bad. 90% of the time the milkshake machine isn’t working but when it is they give the wrong flavour. The wait time is much longer than any other one we’ve been to. It’s worth driving further to the next McDonalds, you’d still get your food faster!

Without a doubt the worst McDonald's I've ever visited anywhere in the world. Tiny, hemmed into the corner of a retail park& totally unfit for purpose. Nobody serving & when an irate customer requested a member of staff come forward and begin taking orders from the amassing crowds she simply replied 'what' ? & walked away. 10 minute wait for a regular white coffee. Abysmal.

Very dull place doors locked had to wait for them to come open them, waiting time minimum 25 minutes (fast food) and found hair in my fries

Took about five minutes for them to answer at the drive-through two cars got served on the other side before they got to us When we got to the window to pay, they was just having a chinwag did not even greet us or say thank you we was nonexistence to them. When I received my dessert, it was just plain and dry all four McDonald’s this and then when I went inside to sort my problem out it took about 10 minutes for me to get a member of staff attention because they just look me in the eye and ignored me Poor pathetic painful Will not be going this McDonald’s again because it’s insulting therefore, I’m unhappy customer The end

I've changed my mind about walkden McDonald's, walked in nearly fell on my back cause the floor was so greasy. Ordered.my food, the staff were just concerned about the drive through orders and delivery orders, stood there for 20 minutes, asked to speak to the manager, he didn't have a badge on asked for my money back, not a word of apology in fact didn't speak.Worst McDonald's I've ever encountered. Shocking service, Shocking attitude. Save your money, go to KFC. They don't give a hoot at that place. JOKE.

The only thing about this mcdonalds was the song that was on the radio food was terrible dry and hard buns half a cup of coffee and a 20 minute wait in an empty shop

If I could give McDonald's (Walkden) a zero star rating I would. I have called the branch several times to complain over incorrect or missing items and there attitude is always the same; THEY DON'T CARE. Last time I complained I called the North West head office. They were very apologetic but the branch is still no better. Branch is still a joke. Stood for 20 minutes for my order, in that time there were 3 different complaints. Drive through is a pain, they can't deal with the two different lanes. You have to sit there and wait for the other lane to give their order. Look closely and they are both 'drive though lane 1'..... Word of warning, if you use the drive through check your order before driving off. My 6 year old can read better than the staff reading the drive through monitors. The number of times the order is incorrect is a joke. The staff are terrible. I can count on one hand with missing fingers the times that Ive been served by a member of staff with manners and a smile. The staff on the floor clearing the tables and sweeping the floors have more manners and smile more. If you like cold chips, McDonald's Walkden is the place to go. I'm sure they are cooked and then left somewhere for 20 minutes before they serve them. Mcdonalda HO needs to do a clean sweep of the restaurant. Get rid of all the staff there and get in newly trained, efficient, friendly, HAPPY members of staff. ....and I can hear you all shouting "why go if it's that bad?" Conveinience, my daughters dance school is right around the corner and McDs is a 'treat' (using that word loosely) for her. But my recommendation is to avoid this branch like the plague, go further a field if you want McDs or go to Burger King instead.

Awful mate , wouldn't even take Kim Jong Un there

I always order and pay for a double espresso and I always get a single cold espresso after waiting 20+ minutes. I honestly don't think I would ever come here again. Extremely rude staff no mannerism whatsoever.

Waited 25 minutes for my order (ONE item) which I had to ask for. Staff were pissing about in the back, and you can’t get anyone’s attention because nobody’s at the till and the kitchen is off to the side. In the time I was there 4 people complained for missing items, long wait etc. Lo and behold it was cold when I got it, was clearly ready ages ago and no one bothered to call my number. Didn’t even have the energy nor time to ask for a new one, would have taken another 30 mins!

I'm surprised at how a McDonald's can be so poorly operated. I don't particularly think this is the manager's fault but the staff seem to be clueless on what they're doing, the service takes ages and the drive through is normally backed up. Also, the milkshake machine always seems to be broken, it's a 50/50 chance it'll be working.

Rubbish. Every time I go I'm asked to park up. Nowhere to park because all spaces are taken up by deliveroo drivers. When the food comes it's stone cold. Places like these can't cope with the deliveroo demand which clearly takes priority over actual visiting customers.

Very friendly staff. Food was ready quickly

I'm a delivery driver. I had 2 orders to pick from this place. Both orders are ready, and one needs just drinks. I was waiting over 20 minutes to pick up my orders, and I asked 3 different staff to bring my orders. No one responded with single words. They're openly racist towards Asian. I never had any issues all my life delivering or pick up in this manner. I'll report to trading stand and other organisations. This is inhumane!!!

Why is the food always cold?! No matter how long it takes it’s always the same! Staff look very miserable (can’t blame them with the amount of complaints they probably get every day). Think it’s time for some new management

Missing half of my order food was cold tried ringing no answer I’ve rang them 6 times and they never answered

I asked for a double cheese burger and they gave me on patty that was thinner than a slice of a pickle 😐

One of the worst mcdonalds in this area staff members are rude , food always cold and make u wait there for 45 minutes for one single cheeseburger as meal

i think the refrigerator is not working - the food smelled strange. very hard to contact support.

Ridiculous service every single time I come here, the workers are so slow. Today, I came in and ordered table service on the app, I waited half an hour and there was no sign with people coming and going. I got up and saw the staff being slow and chatting with fries in their hands being slow. This woman came after I stood there waiting for a minute and asked what can I do for you and as I was telling her she was looking away in the direction of the kitchen and I stoppped talking as she wasn’t listening and she turned back to me and said sorry, very rude! I told her what has happened and she asked to see my receipt and I said it went off on the app and then walked into the kitchen and said what’s your name to me so i told her and she said yeah your order is here, then they started to put it together. Clearly the workers are slow and lazy and couldn’t be bothered bringing it out. I never have a problem anywhere else but this place is shockingly bad and rude. Stay away, if you go to this place, there are takeaways around it, go there instead.