McDonald's in Oadby and Wigston

Absolutely useless. Our last order got Ubered via the McDonalds app and there was a burger missing. They advertise ordering online like it is better that getting it yourself in the drive through. It turns up cold and half your food is missing. Clearly the staff need training or replacing. Never again. I recommend not using Mcdonald's at all and letting them fall into obsolence like Wimpy. At least Wimpy could make a decent burger. 0 out of 10 for everything. RUBBISH.

Usual good service you would expect from MacDonald's but sadly a customer seemingly unprovoked punched another customer and it all became very unpleasant. Felt sorry for the staff having to deal with this issue. Police attended quickly but also had to deal with unpleasant behaviour. Wished we had stayed at home!!

Useless, just ordered grilled chicken salad and mcplant specifically for a vegan, got breaded chicken and a mayo chicken burger for the vegan!

Food Standards Agency would have a field day here. Food served cold. Always check your drive through before leaving. And be prepared for condescending attitude when you complain. McDonalds Wigston ... FUBAR. Thanks Ronnie, another crap meal.

Idk why but the food tastes different, fries tasted like if they were ole and not fresh. Also food was on the colder side too

the food was terrible it was cold

Drive through is a bit slow but food is quite good.

Delivery man was absolutely lovely missed the house so had to go on a little stroll but he was great

my food was cold when i come and one of the drinks had spilt all in the bag all in the mcflurrys so we couldn’t even eat them and my drink was half empty

Enjoyed our meal. Food was good and the service was fast. Although we didn't get ketchup with our meal, I had to go to the counter which took a while as the staff were busy. The atmosphere was ok but for a lunchtime meal the restaurant was very quiet.

Not entirely sure you can call this a quarter pounder with not even half a burger inside, how does this even happen???????

Food was a mess and most of my order wasn’t delivered. Over half of it wasn’t delivered yet I only get the money back not the service charged and delivery even though I got next to nothing. Disgraceful.

Quick easy food what's not to like? New decor 😁

Since the re-opening this place has lost that warm friendly feel for families, now it's just a conveyor belt of food with no atmosphere.

Advertising charging points so I came in to charge my van and a Non Electric vehicle parked in the bay phoned the restaurant as we have only 90mins parking but he spoke as if I had 2 heads if you advertise something please ahere to the rules

Managers rude and lies the food also tasted off and definitely wouldn't recommend to anyone even if they was desperate the staff will basically just laugh at you and get police if you refuse to move with no refund

Little different experience 😞 Food is good but this time the spicy chicken wrap got different chicken that chicken strips, not sure when they changed.. Secondly, area needs little more cleaning and regular cleansing Kids running and making noise than simply enjoying game stations Hope to see improve in future!

Standard Macdonalds really. Had a good offer for breakfast muffin and a drink.

Awful. Ordered delivery via McDonald's App and it never arrived. When i called, was told the driver must have taken it, and it wasn't their problem, and I had to claim a refund. No customer care, no real apology, general attitude stank. Absolutely appalling.

What’s the point of coming in to order your own food just to be given luke warm fries and a missing burger from the order? Shocking as it was practically quiet!!! Great job guys, keep it up 🤙

Great service and friendly staff

Frequently have missing items in the drive through, worth double checking when you get round to the car park. edit 2 weeks later - tried in store this time and ended up missing a whole burger. fixed it but won’t trust they get it right again

Always something up with this place , just been renovated and can't even serv milkshakes been over a week , blow the place up , rubbish

It was good, better than my cooking

Since the refurbishment the place is uninviting. The refurbishment hasn't improved anything it was just to save them money and customers have been neglected. You have to ask for everything such as napkins, sauces, straws etc which puts more stress on staff. Seating is uncomfortable and cold, decor is lazy and ordering your food in person is harder to order, they act like you are putting them out when you want to order food in person and not on the computer screens. No customer focus at all with the refurbishment

⭐️⭐️⭐️⭐️⭐️ We had a fantastic experience at McDonald's in Wigston! We ordered two McCrispy Burger meals and a veggie burger meal, and everything was perfect. The service was impressively quick, and our meals were served fresh and hot. A special shoutout to Rizvana, who made our visit even better with her warm smile and helpful attitude. It's rare to find such friendly and efficient service, and Rizvana truly went above and beyond to ensure we had a great time. We'll definitely be coming back soon!

iv’e been to the drive thru in wigston mcdonld its been second time getting the wrong order so many things missing at the end they are not accepting mistake and so they offered to give free food so if the customer spends the money for the food they need the right stuff they ordered in the first place.And not free food and for and all customers should check there order properly if they are visiting that mc donalds

The wait was a bit much but food spot on

1794. Order number. 27/08/24 Order placed. 19. 56.28 Chicken nuggets missing ! Burgers lacked taste and roll was stodgy. Only just warm. Apple pie lovely red hot as always

Everything is alright and food was hot...but they didn't put ketchup with my fries...I mean who don't like ketchup with fries...overall nice

Always busy in there but always clean and friendly hope it stays this way

Placed an order for collection, went to drive thru and was told to wait in bay 1, they gave me my milkshake. I waited 13 minutes and guy turned up with my order and asked me to check it. After checking I told him it wasnt my order. He went back in 10 minutes later came out and said sorry, we have checked and everything is there. So I drove home, only to find my order was missing items. I drove back went straight inside and told them, they didnt say sorry and said we will give you the missing item. I told them to make the whole order again as it was cold now. They made it again and I checked it. If you want something fast might be quicker to drive to another location. Worst experience iv had.

Open now after a modernisation re-fit.

very pleasant guy . food very hot very pleased 👍😀

Yet again things missing but it's the customer service when you phone up that got the star rating dragged down. No sense of organisation. Manager is RUDE and there is ALWAYS something missing. Edit: dear god they have been closed for refurb but apparently no training. We finally used the damn app and STILL stuff missing. When I phoned they put the phone down on me and when they finally answered they were so rude and dismissive.

I’m absolutely disgusted with my experience at this so called “new and improved” McDonald’s. Despite the brand new fit-out and all the latest technology, they managed to completely botch my order. How does that even happen in a restaurant that just opened two days ago?! But what really got me was the attitude of the staff. When I pointed out their mistake, instead of apologising or fixing it immediately, they just smiled at me like I was the one in the wrong and told me to wait in the bay. Seriously? I’m left wondering what exactly was “improved” here because it’s clearly not the service or competence. If this is what we’re getting from the next generation of McDonald’s, then it’s a massive, shameful failure. Get your act together! Definitely not be visiting again will go to the other branch next to Morrisons

Waited in the drive thru que for over 40mins awful service told to wait in bay 1 no food came I then went inside to collect my food no point in drive thru. Food was cold and short on nuggets. Awful mcdonalds no point in refurbishment still rubbish.

Terrible services refund issue or I sue company

Its lovely, you should definitely visit. Can be a bit messy sometimes but very wheelchair friendly and kid friendly.

As usual a good fast food restaurant

It's not open 24hrs it's not even there anymore!!

Don’t pick up the phone when you’re ringing out the order.

driver arrived 10-15 minutes late. drinks were damaged so bag was broken and no drink left in cups. missing chicken nuggets and double cheese burgers. driver didn't care that he had damaged the order.

Ordered an Egg and Sausage McMuffin. Got a screwed up package containing absolute rubbish. Overcooked egg, a cheese slice and no sausage. Back to the counter, where the staff were blocking any access to the counter, they were talking and dancing and totally oblivious to their customers. I did resolve my missing Patty, by which time the rest was cold and unbearable. NEVER AGAIN.

Awesome. was hot and delivered on time

Order at 12.07am waited and waited tried to cancel order after an hour of waiting order came at nearly 3am for it to be left on doorstep

We tracked the driver and saw he took a wrong turn. When we got our drink it had clearly been knocked over cos the bottom of the bag was soaking wet so we couldn't use the straw and a lot of the drink was missing

Order has been made and paid for but the wrong order has been delivered. Have contacted customer service who gave me the number for Uber. When I rang they told me they would not give a refund as it was against their guidelines and hung up. No other option was given and the store did not answer when contacted.

My food wasn’t the greatest. My fries was hard and stale. Nugget was the same. My burger was fine.

Two orders in a week twice missing food twice points taken off my app gave it the benefit of dought first time around even checked the order with Uber eats second time he said contact the branch after 15 minutes I got holly the rudest member of staff I have ever spoken to in my life telling me not there problem don’t actually come from a McDonald’s kitchen it’s not there fault can I get a response where the food if actually being cooked we are eaten clearly customer service has gone out the window will be avoiding at all costs from now

The staff member are cheating, costumers I can write a lot of examples, but one of them is never had what I was ordered alway was something missing or instead quarterponder I had double cheeseburger. I am not recommended 😐

Can't get worse than this. Ordered 2 mcflurry and 4 caramel pies. Got my mcflurry which the girl at the drive through dropped off the work top, then couldn't stop giggling with her colleagues. And pretend as if nothing happened. Then I got told we wait in bay 2. Waited 17mins with my melt mcflurry for 4x caramel pies... go home, open the bag and noticed its not caramel pie, its apple pie. And then check my account, I got scammed by McDonald's with £79.13 bill for 4x wrong pies and 2x molten mcflurry.... avoid this branch at all cost. Staff here are careless, disrespectful and unreliable. Unsafe. They could be picking up chips from the floor and putting it in your bag.

It had been about 10 months since we had been to a McDonald's, and that was poor . But this one in wigston is local, and we thought let's do something different and ordered on the app for collection ... by the time we got home which is literally a 5 minute drive the airfryers were taken out to reheat the offerings .. the fries 🍟 tasted better as they were hot and had some colour and the cheese burger was OK too as that was hot and toasty ... as you can see we don't go to mcdonalds very often ... KFC for us ....

Really quick and friendly service.

Once again the delivery went to the wrong address, this is the 5th or 6th time this has happened in the past month or so. So when I eventually did make the delivery driver undestand that he was not at my address and he came to the correct one, once again my food was cold.

No apple pie and not the right burger. Wasteman

If 0 stars was possible that’s what this store deserves. After waiting over 15 minutes for food for it to be FREEZING COLD. Had to heat it up due to having a dad that sufferers with Hypos due diabetes. When calling the store they said you need to return the food for it to replaced. However much we explained this isn’t possible they kept repeating themself…. Ended up offering them it back in a sick bag if they wanted it! Absolutely disgusting service and that’s from management. AVOID AT ALL COSTS! Food is clearly not fit for purpose… unless you enjoy cold food!

Staff were spot on food was bit cold

Very bad service, I have ordered some burgers with 3 big fries but I have just received burgers without any fries .what a shame. check everything when you received your order.

Ordered a McFlurry but there wasn’t toppings on it at all. Really disappointed.

delivery driver was rude and lazy and extremely disrespectful to me and my child

Honest review: Okay, so I have been using this McDonald's for a few years now. I thought maybe it was a one-off, but it has happened again. So, my grandma normally comes over to see me and her grandson and brings us McDonald's every week. Two weeks ago, she bought some back, and the quarter pounder hardly had anything in it. And again this week, too. I mean, are we stockpiling lettuce? The quality of the food has dropped in recent weeks. McDonald's, please can you fix this? It has happened with a few other people I know around Wigston, too. Normally, it's good, but recently, the quality has dropped.

It’s always busy, food is sometimes good but rarely is.

Worst place take to long to give food

I take sometimes coffee from drive thru and also occasionally eat with my son inside. Nice place!

Didn’t knock food was left on door step and is now cold

Nice salted chips and nice mccrispy

This McDonald's over time has become the local youth club, it gets filled up with school kids taking up tables sharing 1 drink, the swear and get loud and leave a mess wherever they have been, it's becoming an unpleasant space to dine in, the poor staff are helpless as rules and laws stop them from being able to do much about it!

Food was all stone cold and late again twice in a row what a joke

Standard Maccies, visited on a Saturday night, nice and empty plus rapid service

I had breakfast was very disgusting Hair inside and stuff definitely so rude never back and I share video all my family

Only 2 Disabled parking, not enough, had to drive around 3 times. No tables, full of kids. No menu so my severely disabled friend couldn't get to see what there was to order.

I work as a delivery driver and I didn't appreciate the service received by the manager. I was told to bring a thick bag to carry the food, even though I had an insulated bag to carry the food. He told me that if I returned back to the store to collect any futures order. He would refuse to serve me. I will definitely stay away from this branch. Every other branch that I've visited to collect the food and either staff or manager have never complained about my bag. Still I was able to pick up my delivery and give the food to the customer.

Order came with missing items. Rang store to be told to contact uber eats explained the order was sealed so not uber problem but restaurant. Woman on phone was extremely rude and when we asked for a replacement she hung up. I will be contacting her manager tomorrow for an apology and refund on missing items. You work for McDonald's love not a top fine dining restaurant deal with yourself and loose the attitude

Food was decent enough however McDonald's has become priced far beyond what it offers even compared to other fast food it used to be the cheap convenience options but that is no longer the case.

4 stars only food was worm, Oder was after 6 min, only Hot Choć 1,49 i was wait for cram gone and suprise look at picture., sometimes they give you food like for dog Last picture 25 01.2024

Click and serve, brilliant. Freshly cooked food.

When you order from urber eats or mcdonalds app, they always leave items out. Burgers, fries or parts of meals. When you contact them, they tell you to drive down and pick up your replacement. They never offer compensation or for anything extra for the inconvenience. Very incompetent staff, poorly managed. Rubbish service. Avoid ordering from this mcdonalds for delivery.

Not right thing why chicken strips when ordered cheese bites????

No burger and no nuggets. I want my money back

Usually don't have a problem here and service is fairly quick. However, on one occasion we placed a drive thru order on the app, only to discover that the drive thru was actually closed (this wasn't displayed on the app). On another occasion, we placed an order to collect from inside on the app, only to discover that they were closed completely despite there still being staff inside working and they were still displayed as being open on the app.

Drive thru service was great with both all 3 assistants ( order , till and collection point) offering service with a smile 😃 👍

Ordered food last night had the kids with me had to wait 10 mins for the food to be ready got home only 4-5 mins away food was cold and fries were old and dry and soggy so won’t be coming here again shud have just ordered a Turkish from across the road for the same money !!

Fries were undercooked massively. Have video evidence.

Food as good as ever but alarms pinging in the background annoying !

Staff ignored us but alright food people were rude

I ordered at home to pick up on the app it was still breakfast i ordered at 10:50 we drive down as we don’t live far and we pay it we drive into the drive thru to hear sorry past breakfast well maybe you need to either close pickups earlier so we don’t make a trip down or you need to move it to 11:30 who is having a lunch meal at 11 no one breakfast should be longer especially if your going to make people come all that way and say no we can’t do it no apology anyway we end up buying a meal as we have made our way there my boyfriend orders a chicken Big Mac and gets a normal Big Mac in the CHICKEN BIG MAC box honestly absolute joke

I got 5 chicken fillet meal and the chicken was PINK INSIDE ate two and then checked it and binned the rest, unacceptable

Restaurant staff eaten half of my breakfast Mc muffin bun? Had food delivered through the app all tamper seals on bags were intact opened up one of the double sausage and egg Mc muffins to find only 1/3 of the bread remaining on food, phoned store 3 times to complain and cut off on each occasion, Will head down to store and park up in the drive through hopefully this way they will not just ignore me

Generally Bad. From missing or cold items, to menu items not being available, it's probably the worst Mcdonalds in the Leicester Area. I had a request to update this after going again after quite a while....no change, still bad. Disappointed kid, since they had no happy meal toys. Staff were just gone out when I asked for the toy. No apology, or even any empathy.

Better after refit. But still lacking food, not so good now, taking takeaway

Good service and everything was red hot

My favourite McDonald's in Leicester. Great atmosphere

Shocking management! Very rude and don’t want to give a refund when food has been delivered wrong. Awful service.

One of my meals was missing this made me very upset all the remainding food was cold including my 4 year old daughter I’m very upset and want a full refund

Asked for items not to be in a burger but this request was not dealt with and cold fries

Good efficient service at drive thru...

Delivered someone else’s order. Couldn’t get in touch with anyone about it. I have no idea why this branch of McDonald’s and Just Eat have so many issues, we don’t have problems with anyone else but there’s usually something wrong when we use this one,

Food was fresh,sometimes the milkshake machine doesn't work which is annoying when you want a milkshake, the staff were lovely,we had to wait for our food

Wrong order ain't even got what we ordered