McDonald's in Bexley

food bag open. cold food .order not correct .and delivered on a bike in a bag on front of handle bars

No straws delivered for drinks but ok

I felt ill and dashed into nearest shop before I fainted (McDonalds Bexleyheath). Midday 01/06/2025, Zenab was BRILLIANT!!! Immediately helped me with ice and water and checked on me constantly. I told her boss how wonderful she is. Thank you Zenab. McD are lucky to hv you. Sorry I didn't spend any money !!! This means the world to me. I have a serious illness and your kindness made my day, honestly. Things like this MATTER ... x

In the heart of Bexleyheath shopping area, the grandchildren loved their happy meals.

Have forgotten my chips from 5 meals on my order.

my food come wet. the drinks fallen in the bag

There was items missing but it was delivered on time

Food was fine , I’m just fed up of them always forgetting the dips!!

Food Luke warm there has to be a way to keep it warmer .. or is it left in the shop waiting to be picked up ?

the chips got soggy by the time it was delivered. Looks like the there clubbed many deliveries for the same driver which took a while.

Food was all wet due to coke being placed in same bag and subsequently leaking during transit! Soggy hash browns!

the restaurant is literally over the road and the food was freezing

Another order that was missing an item not sure if I will be using the app again

Got robbed by the app. They took my money and refused my food. Avoid if you don't want to get robbed and starve. Terrible service.

Both fries and burgers came cold, the latte fell over in the bag melting the McFlurry’s.

Tracker on delivery was going in wrong direction twice , hence food was cold !

Food is what it is, service sometimes slow and it can be full of rowdy kids

again no syrup for pancake meals.

Cold food and was missing to items

Awfull food order wrong missing items and gas browns were like Rick

Sheat servise no clean table rabish

it was really cold the chips was going stale my nuggets was cold so was my burgers i want a credit

for some random reason the names “nikki minaj and cowboy carter” were written on the bag in green pen. not appropriate

food was cold drinks were spilled out in bag

I’m not happy I’ve paid £20 and all my 3 muffins were missing I want account credit bk now not 3 days later that was all my money

Food hot delivered quick order always complete, not like Erith

food was cold and missing items

I ordered 2 large chips and they were half empty!

The food was more stone cold than Steve Austin

No coke spilled everywhere in bag

Whole order was soaked in the drink had to throw it away and delivery driver put through a cancellation of the order

Driver went the wrong way, food was cold when arrived and drink had spilt everywhere

Took ages the food was cold and drink spilled making bag soggy

Friendly and just what we ordered

chips were cold anf tasted like cardboard, burger was okay

My order was delivered but my cold drink had spilled in bag and leak in to my food

all the food was terrible the juices spilled I couldn't eat anything

food cold. he had multiple drops. saw him on map and have screenshot

placed order and was told it be 25 min and would arrive by 17:40, Driver was at restaurant for almost 30 mins according to the app, when food did leave the restaurant, when the driver left the restaurant, he went completely different direction to where he was meant to. when the food did arrive late, the food was pretty much cold.

The whole visit was a great experience

all food was cold. Had to heat it up myself. shouldn't

Food was cold all of it also took 50 minuets for delivery terrible service from

missing 2 fries again in happy meals

all the food was cold thats unacceptable

It kept saying order is nearly there then saying four mins. It done this several times. The driver got lost and also my drink was spilt. No straw either which is great and the chips are cold. All in all poor as usual

Can't even put straws in for the milkshakes how the f... do you drink them!

Good cold and no straws for my children’s milkshake - refund???

Helpful and very polite courier

Ok time as it was Easter holidays

The food was cold when it turned up and the drinks had been spilled all over the kids meals

food was late and cold . no more

milkshake had leaked all over nuggets and fries making them inedible. also the meals did not come with toys

food cold coffee put in same bag as ice cream which arived like slop & coffee Luke warm. food like ice!

I order practically every Friday without fail as my daughter loves McDonald's. The burger bun was burnt and had to be thrown away and she just ate the pattie and chips. Where's the quality control?

Food never arrived I expect a full refund

it wasn’t delivered, i want a refund

why staff can't get simple orders right is beyond me! And never any straws included for milkshakes! I mean it's not hard is it! Only ordered 3 burgers & 1 missing!!! Not good enough really!

Our order must have been sitting on the counter for ages because everything was cold, our fries were soggy, our mcflurry's were almost completely melted and all the ice in my drink melted so it just tasted like water. Very disappointed.

Firstly the meal was cold and the chips were crunchy like cardboad which i had to throw away. Secondly, I ordered a minecraft meal specifically so my child could play with the toy and use the code with it to redeem on his game. However i didnt recieve this item and my child is crying! This is abysmal,how do you forget the main part of the limited time meal… please refund my meal

Everything as ordered was delivered so happy with delivery. Only missing one toy from one of the happy meals for my daughter but everything else arrived which was a surprise. So thank you for getting that aspect right. Will order from Bexleyheath Mc D’s again 🙌🏻

Paid extra for an adults Minecraft meal and specifically asked for them not to forget the special edition toy, a simple instruction which they failed to get correct

Missing items and food was cold

The delivery was great but the food was a little cold but was able to sort that problem out

Order and delivery to great standard, but the coffee had half spilt hence the 4 star for quality

I like trying the new dishes but I always find the meat of the patties overcooked to my taste...and this I suppose is a way of making you more thirthty and consume more drinks..

for once in ur lifetime could u put the dip in

Food was like warm when it arrived. Before ordering the app stated a delivery time of 10-25minutes, and took 45 minutes

Food was freezing when got here

had a bite taken put of one of my burgers, the bag was sealed so was done at the restaurant

Food hot and on time 😊 Polite delivery person

No milkshake and one pancake and no syrup. Very unhappy kids

Urgent this food was not delivered

it had said it would be here at 6:35-7:05 and didn’t arrive until 8:00 and food came damaged, boxes banged up and drinks spilled in bag

Absolutely shocking.. no straw for my milkshake. No bbq dip which I paid money for and this is not the first time I’ve had missing items from this store l!!! Sort it out

Chips cold burger dry drink leaked in bag

Awful! All cold and looked like it was thrown together with a catapult!! Never again !

Happy with delivery, missing food that we ordered with chicken melts, sweet chilli sauce. coke zero both flat and no straws. disappointed

I ordered at 5:30 pm to be delivered at 18:45. Unfortunately, the food arrived 30 minutes late. I'm not happy with this service.

Missing cheese hardly any 9niom and it not red onion, a very plain burger McDonald's not good!

food was cold, and took 50 minutes to arrive

They never put enough onions in the cheese burgers even when asking for extra. Sadly the food is never hot.

The order was on time and hot food and very delicious thank you thank you

Worst staff I've seen in my life, this place needs to close they are horrible, I don't use them anymore we go to Dartford

Had to wait 20+ minutes for a small order, overally the food is generally nice here, it’s just the wait times and the atmosphere.

the food was freezing cold they missed my triple cheeseburger

after having an eta of 20 minutes, the food turned up after 45-50 mins and most of it was cold, no straws for the drinks.... not good, no regular updates

Lovely guy and earlier than expected which is a bonus!

over an hour for delivery. food cold

food delivered was missing and wrong order was delivered

Hello dear customers of Bexleyheath McDonalds. I am writing a STRONG COMPLAINT about this fast food restaurant. I walked in to the building hungry. Craving food. And I ordered and the joy of a quarter pounder with chips was making my mouth water with excitement. As I watched the underpaid workers prepare my afternoon feast, one of the workers decided to create a problem. Not for anyone else but for me. Order 51. She forced a tray on the counter knocking my food on their dirty uncleaned floor. I glanced at my food falling like a hero it was born to be. Food wasted. To the bin. It took time 10 minutes to make it again. 10 minutes of my life wasted. As they finally prepared my food the worker handed it to me. I was in disgust of how appalling the service was. All the worker said was “sorry for the wait” just sorry? No “I’m sorry” no freebies? I could have been in a hurry but you decided to create a huge diversion for my day. Lucky for them I had nothing important to do. I adventure upstairs to enjoy my overpriced food to digest. As I finish my food, I realise they didn’t give me napkins. As a Male who cares about his body reputation, greasy hands are not adequate or appropriate. So I had to walk to the toilet which are not child friendly as someone’s poor child was stuck inside. So not only did they not cater for my food properly, give me the correct cutlery but also had a two year old stuck in the toilette facilities and I was in the restaurant for half an hour. That poor child never saw the light of day again. So unfortunately, I will have to sue under child endangerment. I will no longer give my hard earned money to this company again. It’s corrupt and disgusting. It’s a shame to see my childhood restaurant be turned into a child’s nightmare. But the chips was good though I can’t lie.

food was cold. missing condiments. chips thrown in the bag. awful presentation.

The order was very late and the food was completely cold when it arrived.

The food was slightly cold. The chicken selects I ordered 5 but only got 3. The chocolate milkshake is always 👍

For a change the meals were piping hot which made it more enjoyable. I think usually the delivery person has to drop off other meals before so we are left with cold food .

Dear whom this may concern, I was deeply appalled to find there was pieces of plastic in my quarter pounder burger not one nor two but FIVE WHOLE pieces of plastic 😡 this is a massive problem which should be resolved immediately as it could lead to a choking hazard.. please ensure your staff where the correct PPE e.g hair nets and gloves that preferably are not as easy to rip because the plastic was from gloves.. the hygiene in this takeaway concerns me and I was appalled by the way staff handle the situation. The chips where also cold and undercooked and the staff were lazy and unbothered Will not be going back until this issue gets resolved

The quality of the food was excellent and the delivery time was fine. What I didn’t appreciate when I looked out of my window was the sight of the delivery driver emptying the contents of his nose on my driveway!

food cold and u get £2. refund. what do you expect when food delivered by someone on a bicycle

Missing drink. Cold overcooked chips.

Delivered on time but the food is never hot enough - this time being the chips so put in air fryer.

food was cold and burger was packaged so badly. mc donalds has gone down hill