McDonald's in Fermanagh

Waiting for ages and still my order isn’t ready, been asked to go bay 1 for another 5 minutes which already ran out for them to bring up my food, my wee baby crying. I’m not happy at all for my first experience, I wish I went home. I spent almost 45 minutes for a drive through system. As well as I was about to leave, a car from town direction came and I was getting out of bay 1, dear lord it’s such dangerous design who ever designed the place for a busy road like Enniskillen. As the car turn to get to McDonald’s there is very small space for car coming, people crossing on zebra crossing car coming out of parking and out of drive through and to top all a busy queue waiting to and from the lights. It’s just mental and not quite safe based to my experience today. My apples pies were very good tho.

New Restaurant - 35 min wait in the Drive Thru and they got the order wrong. I went to the new restaurant this evening (22:45), waited 35 minutes in the drive thru only to find the wrong burger order and the coke was watery (despite paying extra for original coca cola). As usual a new premises usually means customers get a worse deal.

Second day it opens and absolute disappointment. They never gave my mc crispy. Staff should’ve checked customers’ order before giving it out

Just went in, they left me waiting for half an hour for my order and only for a nice woman letting my know that my order had been sitting out for 10 minutes I would’ve left with it cold, I complained and they went to get me hot food but left me standing for another 20 minutes, when I complained again they went and got my food finally and left out my Big Mac meal I had ordered

Ordered food standing waiting. Showed up on screen it was ready to collect. 20 mins waiting still no order, so I asked them and they said they would get it now waited another 10mins untill it arrived. Then when I sat down to eat it, it was freezing. Not good service. The worst I have ever had.

Food is great but if your getting take out check before you leave more often than not our take away order is wrong

Hamburgers are very small, not the same as shown in. Pictures. Philly stack was not photogenic at all 🤣🤣🤣🤣 Not ethical at all you should serve what is advertised on the pictures.

Woooow very good McDonald's and the employees are very polite and helpful.

Standard McDonalds experience - greasy floors everywhere including their stairs, car park is tight and a free for all. Chicken selects were cold but it was the only place open on a wet Thursday night. Hopefully the new extension will be a lot better.

Always grubby and untidy Slow service Will be brilliant to get a new one

If you've ever been to a McDonald's in a developed country and thought to yourself "I wonder what McDonald's is like in a third world country?" then look no further. Awful food, no drive through, toilets are a mess, no baby changing and the average staff BMI waaaay exceeds the average IQ. I'd say avoid at all costs but it's nearly worth visiting just to see how godawful it really is. If anyone from McDonald's corporate offices read this then here's a message for you. This place is an embarrassment. It's an affront even to fast food. Just an awful place with awful food, facilities and staff

What an awful experience this was. Cramped, noisy, very little 'flow' so you don't know where to stand to wait either to order or to get your food. The upstairs was closed (during the day) even though it was busy.. lack of staff perhaps? They've got these odd 2 person high booths which are like sitting inside a cardboard box.. maybe not so bad for drug deals.. can't think of any other benefit to the arrangement. This is defo a contender for the worst McDonald's I've ever been in.. (beating even the most pokey ones in London and Boston MA.) 100% #Avoid

Automation has had the impact of me deciding i will not be visiting a McDonalds again, it's just a horrible experience, unless the kids bribe me, that been said this paticular McD is not a drive through, in fact parking is tight and fairly non existent. Staff are friendly and helpful but didnt have a clue of the products on offer when i choose not to use the screen to order my food. Over all there is a chip shop vibe as people are sitting and stading about waiting on their number to be called. Burger King is 🤴👑

You have a normal preparation time, I don't know why you display the product as ready for collection? To boost your own statistics - not nice

I ordered a happy meal and got onions and pickles and mayo I thought it originally cane with plain cheese burger not mayo ketchup and pickles. Also I ordered toy not book.

Ordered online missing a meal and was closed when returned

On this occasion we had a takeaway and when I got home 5 miles my food was very cold .

The food is fab and always hot compared to other places. The staff are always friendly.

Service at the till was appalling. Staff acted like they didn't want to be there. McFlurry had been sitting too long before given to me and had melted. Floors dirty, Tables not wiped between customers.

Order for eat in they put for takeaway, I go to my table and I see a triple cheesburger is missing I go to them after 5-10 min when I want to eat triple I see it s a double and not a triple 🤣

Great food, out quick but kind of dirty. Also loud

This is the best McDonald's I have ever been to

As always quality food comparing to most of fast food ships

Why does my coke always taste like the rainbow only in this location 🤔

The food was great but that's not the reason made me to write this review an employee called Wendy was the reason very helpful and happy to help a great expemple of a great customer service thank you so much for your help

Clean premises and quick service. Meets the standards that we have come to expect at McDonalds.

Got a milkshake. Was melted and warm. Wasn't even busy. Been once before, didn't add extras which were paid for and on the receipt.

Really good staff especially one lady who was really nice to my 3 year old grandson

This has to be my worst experience of what happens when automation takes over common sense. I watched an older couple walk out (they weren't allowed to order at a traditional till), two friends orders take longer than should and my own order crumbled to pieces down to a store being force fed corporate automation (For example food being binned because another item failed or took too long). There has to be a line drawn where customer human interaction and customer obsession/service overrides procedure. This store between location and customer service needs a major look at! It is not one person's fault. It is just a series of problems that leads me to not only never to return to this store but potentially never return to this McDonald at all. Please look at this as constructive feedback as there were elements that were perfect for example store hygiene, uniform and professionalism. This is where a typical area manager says this is a high performing store that is punching above targets but as opposed to in our opinion a store that could do ten times better! I would like to point out this is not a staff problem but a corporate/owners problem. Food was good. Parking is hard and no drive through it's more a chip shop vibe. Maybe the operator needs a second store that is a 24hour drive through in a very busy town!

Just out of Mc Donald. Parking is terrible.The place is cold I had to clean my own table (not just take the last customers leftovers but get the cloth and clean it down). Receipt machine was not printing. The food was just about warm. Staff walking about looked like they were getting no direct from supervisors or management.Mc Donald's Enniskillen is poor example .If you have a choice go to Omagh much better.

Extremely poor service. Unexperienced staff. Will avoid.

The staff are very efficient and friendly. The food is generally served very quickly. Free parking is available. The only aspect holding me back from granting five stars is the absence of a drive-through facility, especially as this is the only McDonald's outlet in Enniskillen and is in a suburban area on the Belfast Road, making the addition of a drive-through perfectly feasible, something which would have been much easier to complete had the premises simply been built this way in the first place, not that this is the only example of such a shortfall at a McDonald's outlet; another example is the outlet at Blackpool Shopping Centre, Cork where this facility could have been included in the outlet's construction even more easily, given that McDonald's operates from a freestanding building in the shopping centre carpark, which is very sizeable. On the plus side for the Enniskillen outlet, I have always had a working plug socket at the table I have eaten at there, which has not been the case in some of the other outlets at which I have dined, such as the Blackpool Shopping Centre, Cork outlet.

Slow staff, our hot drinks went cold and just ok food

Food is never hot just about warm. It is what is is.

Self order machines are never working. Shouldn't be difficult

Really bad parking, very narrow, and not enough spaces for the capacity.

Love a cheeky bit of food from gere occasionally, lol 😆

Place was cold and touchscreen units slow and very unresponsive

Quick breakfast with grandkids....food was plastic but maybe that's my age as kids loved it......help!!!

The seating area was freezing Tuesday the 17th of October about 845am. Could at least turn the heat on.

It's possibly the worse one around like how on earth can a McDonald's not have drive thru and location is really bad and parking are limited

Food was ok but parking is a disaster here+ no drive tru

Absolutely horrible meal Myself and my husband threw it away. It was cold The staff member shouted our name and threw it at me Absolutely awful service

The food quality was good but the service was awful, the place wasn't busy but it took 15 minutes for our order (two medium meals btw in case you think it is a large order) to come out and it took them about 10 minutes to take our order, we were standing at the counter and four employees walked past, looked at us and did nothing multiple times. I used to work at McDonald's so I understand some of those people could have been cooking chicken or burgers or handling the drinks or drive thru but even the people who prepare your order didn't take our order when she saw us (it is the front area's job to take orders) the one who was on front area was a manager. I just found it to be an abysmal service. Also there was no sign of lobby staff, half of the tables were dirty and the floor was sticky.

If you have an order more than 4 items please check its all there before leaving

Hygiene dreadful.mangers attitude also dreadful. Was monitoring my children's food been prepared and to my horror seen the lady repeatedly push waste into the bin and then returning to roll the chicken wraps with no gloves on,never washed or sanitized her hands.she continued wiping down counters with her bear hands and returning to the waste bin to push more rubbish/waste down. I alerted a manager who informed me that the girl was new and she can't watch everything! Then she rolled her eyes and walked off. The incident happened at 11:45 tonight with a camera above recording all the dreadful/unhygienic practices. Will never be back.

Great people who keep the tables clean . Just not enough tables downstairs , for those with wheels or mobility problems. ..

Needs a drive through, car park is a disaster

Food is always good, but depends when you go as you could wait awhile

Seems like food is made up prior to order at station - hot food was lukewarm only, had to return drink as it was actually warm; milk shakes were warm too - like everything had been sitting a while - better to go to counter and watch your food being freshly cooked/poured

Food good, very busy restaurant, probably why they want to rebuild it as 24hrs premises. Plenty of staff although very young. Downstairs toilet not a pleasant smell, but probably due to the footfall of people.

Floor in male toilets is lethal. Very slippy. But food is good 🙂

Food was cold. Floor is filthy and just looks grubby all round.Staff all look like they’d rather be somewhere else! Definitely won’t be going back there!

Can't go wrong with a happy meal

Never had a good meal from this mcds and yet again disappointed. Cold burgers .really over cooked fries .never will be back again

Definitely check your take out orders!!! More often than not there's items missing

Only ever get the egg mcmuffin meal at breakfast time at any McDonald's and Enniskillen do them very well.

Clean environment and friendly staff with just enough car parks.

The chips were cold. The floor was disgusting I had to actually ask staff to clean it. The staff wrote totally incompetent and all basically children

Busy but fast service and good food. Well worth a visit

Great speedy service Went today after seeing the little mermaid went with my Husband & my cousins Daughter for my Daughter Birthday treat on Monday, great food the two girls played on the iPad.

Tiz what you expect A McDonalds 😎

There app is slow and doesn't work very well

Parking at this location is very difficult to access.

Food is served cold. Car park is so small and so busy. It's ridiculous.

Staff were so helpful and pleasant, lovely layout and nice food, better than other branches.

Brak miejsc parkingowych. Jedzeniem dostałem niezgodne z zamówieniem no cóż porażka

Not often I write a bad review. This was not a great experience. I had forgotten my credit card and only had euros. So asked before ordering if I could pay in euro and yes as long as it was in notes. Ordered and the boys didn't want salad only ketchup on double decker the usual kids stuff. Asked if I could order some mayonaise nope they don't sell mayonaise there. Received order went to pay and was told they don't accept fifty euro notes which is all I had at the time. Lucky the boys had some twenties. Sat down to eat my quarter pounder should have had everything on it only had ketchup. Yes you guessed it the boys burger were fully loaded. The milkshakes were more vanilla than strawberry and we were a chip short. Overall bad experience hopefully just a once of at this place.

This has to be the best McDonald's in northern ireland

Quik fast. Order came exactly as ordered.

Worse experience and awful dear

Avoid if you are in a car. How did that car park get planning permission 🤣

food was drier than the sahara dessert

An option for extra pickles/gherkins at the big computer menu? I'm fine paying extra for them! In this ecological world we all live in and to save waste, why not put them as an extra? Let's be honest the majority of people hoke them oot before the first bite. Gherkins rule!

Typical maccas but extremely tight car park. Be warned! You may have a scratch on your car when you finish your feast.

every time the food is not warm enough, almost cold

As ever - it was a McDonald's so you know what you are getting. The site has good parking, massive space inside - very clean, while it was busy enough - super quick to order and the toilets were clean! So all good. I am being super picky by marking down 1 star as it was the 1st time I can recall I had a burger from McD's and it felt "greasy" , not sure how or why this was - but wow I really noticed this. Added on top - not napkins added to the bag and none on the "Condiment" counter. Other than this - all was good :-)

Slow very slow. Mc Donald 's should be child's play. But for some reason there have two months and only one ear. Advice: what system you use to recruit people! (Do something different)

Very friendly staff. Clean and affordable

Joshua plucket is a very generous worker as other employees ignored me while asking for McFlurry that didn’t come joshua then got me my McFlurry

As far as mc Donald's go it was super clean and food was fast and hot

Would highly recommend mc Donalds coffee, somewhere you wouldn't think of for a coffee but the coffee is very good if your in need for one and in the area. Unfortunately this store doesn't have a drive through

Really poor service, waited 30mins for a coffee and donut!!! Staff seem to be completely sleeping. Worst McDonalds in a long time.

Everytime I go there they seem to forget something, this time it was my big Mac!!

Got food here tonight. Chips were massively undercooked (it's pretty hard to mess up with fries) these, at best were just dipped in the oil momentarily. Soaked with grease, cold and still hard. Chicken Selects a little on the softer side as also not cooked long enough. Normally they are nice and crispy. Slow service all the time even when not busy and parking is an absolute joke.

Hate the having to use the digital boards to order, sometimes having to queue outside the place as the queue is too long, then you have no where to stand when waiting for your order, so you are sometimes confused top of the people sitting down and eating. Perhaps an area for waiting for orders would be a good idea. No the drivethrough is even worse, have had 3 different cars of our over heat waiting for an hour and a half at Sligo branch. May just go to supermacs in the future.

Great deals as always. be back... soon

Iszonyú hangosan szól a zene. Már zavaró. Minden esik szét.

Visited Enniskillen McDonald outlet with family. Food, Drinks and Facilities were all very good. One among the cleaning staff seemed to be discriminative in gifting McD kids baloon to black children.

It's a good and bad as any McDonald's.

Was in McDonald's on Sunday with family and that was my last time. Maggots in ketchup dispenser definitely took away my desire for McDonald for long time.

It was v busy and upstairs was closed off kids had there food in car

It's a McDonald's, end of story.

Dropped in for a coffee all was good.

Cold food… didn’t cure the hangover!

No drive through, also parking is a nightmare, extremely tight car park. Regretted driving in there, an accident waiting to happen. Food and service inside was fine.

Saw some bad reviews with the parking lot, and it’s true, not very big, and can get a bit jammed. No drive thru as someone had mentioned. The food here though was much better than other Mickey Ds I have tried in Ireland. The kids working inside were also polite with good manners.

No one available to take order at till.Everyone was too busy.

It is McDonald's. No issues this time and always good for a quick bite

Very disappointing that half the stuff on the menu seemed to be out of stock on our visit!