McDonald's in Cookstown

Went through the drive thru and ana served us, would love to leave a review for her outstanding manners and customer service, great girl deserves a Bonus

As you would expect apart from one very helpful member of staff who is always very helpful and friendly, nothing is too much bother for her. She should be praised for her great attitude towards the public. May is her name.

The food was warm, well-assembled, and everything looked neat and consistent, which was great. However, the self-order machine didn’t print a receipt, which was disappointing – and unfortunately, it’s a frequent issue.

23:18 on Thursday night. Just finished work and I arrive at McDonalds. Front door is locked, drive through only. This part is absolutely bullshit but that's not the reason for this review. I'm in a long wheelbase high roof sprinter van with would have torn the top of the barrier off if I'd had tried to take it round the drive through. So I walked round, expecting to be told they couldn't serve me if I wasn't in a car. Had that happened the review would have been zero stars across the board. As it happened I scared the crap out of the poor girl taking orders but I explained the situation and she took my order with a smile and a laugh. Incidentally she was foreign, my guess from the way she looked and outstanding customer service and easy manners is Filipino. It's stupid that the door is closed at 23:00 but the customer service from this lady sent me away happy enough to leave a good review regardless.

3rd time getting sprite with no flavouring at all only carbonated water. Avoid!!

Ran by slow and incompetent workers; take the meaning out of ‘fast’ food

Cookstown macdonalds are very clean, fast, and friendly staff, too.

It's McDonald's don't get excited but was warm and not slapped together

Been here many times food not bad for what it is , but service is very slow waiting patiently over 20 min for table service had to go up & ask where food was to be told my order had not been added to the queue, The staff member then proceeded to pick the relevant items from what I can only describe as a food dump under 2 heat lamps in view of customers, staff just constantly make food & literally dump on a huge table with 2 miserable heat lamps , who knows how long it could b there , not best practice for sure & not something I've seen at other McDonald's, after finally getting my food , people had started to queue out the restaurant door because the service was so slow, the food was fine when I eventually got it but the service was terrible no apology no free item for the child just a scowl as they had been asked to do something.

THE WORST FRIES LOOK LIKE SOME1 HAD MADE THEM AND THEN LEFT THEM FOR A MONTH

Service was far too slow. One hour we waited on our food.

Enjoyed my food. Lovely coffee and other drinks to choose from. I had a lovely Americano.

Was hot and fast, Big Mac and coffee on point, works very helpful and nice.

Ordered 3 happy meals for my children and a big mac meal with a coffee. Took 35 minutes to be served at our table and coffee was cold. They also mixed up children's drinks order.

Slowest McDonald's in the country, always queued out into the carpark

The order was takeaway, one serving of French fries was not reported.

We just came into mc Donald’s (cookstown) to try the new Oreo frappe, we ordered on the screen as usual and my cousin went up to pay at the till the girl at the till (Zoe) took the money and give back wrong change when I told her she said “well it was £10 to me” no apologies or anything besides being wrong and handing back £10 out of a £20 note previously handed to her, then waited on our drinks Zoe came to the counter with our drinks and never said anything apart from calling out our number although said “enjoy” or “have a nice evening” to everyone else when we got our drinks they where half full for £3.19 it’s a bit far fetched to be honest, for a massive franchise like McDonalds I won’t be back!!

Nice and clean store and food was fantastic and hot, and staff was very friendly will be back again

Went for 2 big macs with chips along with cheese share box. Landed home with no chips at all? Useless!! Do not recommend! Staff cannot count at all!!

Bab was hard and full of grease

One of the slowest McDonalds I have ever visited.

Got the order messed up again this seems very common practice in Cookstown. Only for the weins liking it I wouldn't go back

Every time I order they get it completely wrong. And the food is not THAT good to be messing up orders

All good,sausage and egg muffin 👍👍

It's McDonald's standard, they often mix up large orders

Me went to this place called McDonald's on Sweep Road Cookstown. Me heard many good things about it from friends, so me decided to try. First, let me say, the food taste very good, especially the chicken nuggets and fries. But me also heard something very concerning. Recently, many people from Pakistan, where me am from, have been saying that McDonald's food is not halal, which means it's not allowed for Muslims to eat. This made me very worried because me am Muslim and always try to eat halal food. Me asked the staff about this, but they didn't seem to know much about it. Despite this concern, me still tried the food. Me must say it was tasty, but me couldn't stop thinking about whether it's really halal or not. Me hope McDonald's can clarify this issue soon because it's important for us Muslims to know what we can eat. Overall, McDonald's on Sweep Road Cookstown is a good place to eat, but the halal issue needs to be addressed for us Muslims. Me give it three stars for now.

Wont ever be back in McDonald's Cookstown

Pity they can't read orders ordered malteaser mcflurry and received smarties and food cold can't understand always busy but not caring about service

Delicious food oh my word once l got it l kept going and excellent service and very quick 😄

How do McDonald’s, a multi Billion pound company, not have a working card machine?! Absolutely bonkers…

Quick service, had to wait for an item, it was prepared quickly and delivered with a 😊

whenever i went round the drive thru firstly they told me i couldn’t order what i wanted but that wasn’t the problem the staff were ignorant and not well mannered, the boy taking the money was fine but we got to the last window and the girls attitude was appalling she told us to park around the front to wait for our order…….little did we know we would be sitting waiting 20 minutes for 5 things when they eventually brought it out they forgot the fries in the bag and the food was cold even though we sat all that time waiting, i went back in again and got the fries that were missing and when i brought them out they were the wrong size after he red the receipt and were also cold. no napkins in the bag or with the drinks no straws i will not be back.

Nothing bad to say about any of the other staff however, earlier this year a short woman with glasses served my friends and I, bringing us out food as it is HER JOB. There were three of us so she came down with three separate trays of food at different times. after the third time she complained to us in a very cheeky manor telling us to order all together to ‘stop her having to walk up and down’. Now, I would understand if the place was busy but there were maybe 5-7 other people in the whole place. She said this in a very cheeky manor and we were not pleased but thought it was a one off, BUT, the same situation happened today. I know for a fact she would not be acting like this if an adult was with us and she only said this to us because she knows we are youngsters, “order together” we are 16 year old CHILDREN we don’t have the money to pay together of course we are paying selerately. IT IS YOUR JOB TO BRING US OUR FOOD WALKING UP AND DOWN 3 TIMES WONT KILL YOU.

As it should be. Fast service, clean and hot food.

4 times I asked for a plain philly cheese stack and 4 times they got it wrong...either need to train your mong staff better or close the place down....seen a rat at the bins also..

Philly is scrumptious, everything you see on the adverts it is & does'nt fall apart when you eat it, delish! Staff friendly, fast service, nothing missed on order. It was extremely busy due to charity run for the air ambulance charity run, our order was large and we only waited ten minutes. The staff were friendly extremely busy and toilets clean. Well done best ever.

The girl at the checkout was friendly, helpful and well mannered. A combination rarely found these days. Shame I didn't get her name.

Went there on 4/10/23 in drive through an Indian guy served us. We clearly said to him “one plain mini Mc flurry, 2 mc chicken sandwich meals one with coke and one with carmel frappe and a chili chicken wrap meal with chips” instead he gave us medium plain mc flurry, 2 mayo chicken (cheap burger not the right one) forgot a coke & chips. Most of our order was wrong which is not acceptable especially for a fast food restaurant it was clear he barely knew any English so messed up our entire order. Next time can you actually hire people that not English and not mess everything up and his accent was strong I could barely understand him

So slow in all McDonald's with the new way of trying to deliver food. Forgot all 3 if the salsa sauces which should have been with the mozzarella stick!!

Friendly staff and quick service

I bought today big mak almost don't see meat in it!Also got fish fillet burger dry old fish looks like week old it's not usible.

Terribly attitude from staff even though the order was wrong. When I rang back I was told to come back even though I had returned home after waiting in a long queue in the Drive Thru. I was unable to do that and at that stage the staff member became argumentative.

As always friendly staff and great menu to help with all food requirements

Drive thru is a bit grim and slow but overall ok

Tasty food with affordable cost

Everyone loves a cheeky MCDs every now and again, but this one really needs a good clean and it's food quality as much lower than other franchises, if that's possible. Always cold regardless of what's ordered, menu items often out of stock and order items usually missing or wrong.

Service is so slooooooow and they close the sitting areas sunday earlier !!

Went hear today from Portrush with the Sunday school trip Every one got served got a table .

In and out in a flash, was well impressed, the girl at the pay hatch was lovely

Its okay but people thowing out there Rubbish from cookstown to tullyhouge is shocking dirty Animals take your Rubbish and put it in the bin

Fast & friendly service. Clean.

This McDonald’s it’s going from bad to even worst everytime. I swear to God I’m never setting foot here again. Every time I come here something as to go wrong. Missing items, missing dips, wrong orders, 3 pieces in a 5piece box. Today, I’ve placed my order, didn’t get a receipt from the machine, I’ve asked the lobbie woman “MAE” was her name, to get me the receipt to what she said “take a seat and I’ll get it now” and totally ignored my request. After that, a young girl brought my food and placed it in someone else’s table. Those same costumers ate some of the fries until they realized that was not their order. When they got up to returned it to the counter I went there aswell to tell them that was supposed to be my order, so another girl named “Dessima” pushes the tray towards me in a gesture of “so take it”, when I asked for a new fries because the other costumers had already put their hands and eat some they did made a bad face and changed it, then I realized that the dip that I PAID FOR was missing and called that to her attention she got even worst attitude. While I was eating my meal I was watching that same girl “DESSIMA” having the worst attitude working. She was throwing the orders on the counter for the costumers and holding her arms like “take this sh*t”. This McDonald’s has become a disgrace!!!

Fast and great value for money. Highly recommend!

Good quick service even though it was busy on a Sunday evening.

I have to say I am so impressed with this McDonald's, It was so much better than my local McDonald's In ballymena. The food was delicious and served really hot. The portions of chips was what very good and the staff even helped to get us a table. They even called over to see if our food was good and if there was anything else we needed.

Its always really cold in this sit in and it means your food goes cold vert quick as well as not beinv comfortable to stay in

McDonald's is the place to rock It is a restaurant where they buy food to eat It is a good place to listen to the music People flock here to get down to the rock music McDonald's will make you fat They serve Big Macs They serve Quarter-Pounders They will put pounds on you McDonald's hamburgers are the worst They are worse than Burger King A Big Mac has twenty-six grams of fat A Quarter-Pounder has twenty-eight grams of fat I saw a clown here. The mirror was very clean

I wanted extra sauce even would’ve paid for it and wanted barbecue sauce too also willing to pay for it and they refused my money if they can’t use ask me updated your machines so they have more options to customise my own burger

There's nothing quite like a McDonald's

Probably my least favourite McDs. When ordering via drive thru, they often mix up your order. I also flat refuse to order pancakes off the breakfast menu as 9 times out of 10 they’re hard as a rock. I have flagged this with the store, but haven’t had a positive experience since.

Foods good obviously it's McDonald's but ye call it fast food? Must've been killing the chickens out the back, took about 20 minutes for my order. All women behind the counter 0 Men.

Waited for ages, orders were being called out after my order was placed, after 30 mins I went up and asked about my order and they forgot about it, later on both me and my partner started feeling sick and now have food poisoning. Don't think we will be returning.

Customer service was appalling, the timings on the website said they were open until 2:00 when in fact they were only open to 11:00. Had to either use drive through (but the queue was massive) or order on the app, which wasted more time. Then asked to receive ketchup and the packets were thrown at us. The employee was very rude and did not treat us respectfully.

False opening times, not open as advertised, rude customer service and abismal manners. Appalled by the disgusting attitude displayed by what was previously seen as a respected and enjoyable establishment.

Really nice staff, the restaurant is very clean, only downside they had no sausage mcmuffins at breakfast time.

Food order didn't work properly on the app. Went in to pay. Mix up on the order and was left standing for over 30 mins. Staff were great when rectifying the situation but still disappointing experience.

Cookstown McDonald's. Poor service and waited for table service but food was cold when we eventually got it, wrong order waited at counter for a long time before someone helped!

Beautiful will give you bad breath tho

Really enjoy their coffee. Got a breakfast muffin, not a great taste. I love their crispy chicken wraps, flavourful and 2 big lumps of chicken. Get the wrap of the day, excellent value.

Need to reposition the collection bays

Always love your Americano coffee great team cery clean as always with McDonald's greeted with a lovely welcoming as leaving lovely girl said thank you for coming hope to see you again iam sorry did not remember the girl who served me but she had 3 stars I would say 4 would be better thanks again for the great coffee JohnRooney st annes lancshire uk

No toy I’m happy meal , coffee I’m frappe that was Belgian chocolate and forgot drink for kids meal

First order came out wrong items fries cold and hard must of been cooked heated severaltimes,then ordered 3 ice creams waited 15 mins had to go and look for them .poor service

Don’t stay open to the time stated on Google, also very rude staff … 1 star, not my Mc cup of tea

Food hit and miss. Traffic cues can be horrendous depending on time of day and toilet aren't always the cleanest.

One star because I can’t not give any but I could even go to minus 3 stars. Ordered grand Big Mac (bacon) only to get home and find not even a hint of bacon in it…took it back and they gave me another one with one strip of bacon ONE! what a disgrace. The other time I ordered Fanta, only to get home and find out it wasn’t Fanta but tasted like soda water… it’s so not right.

can i get a chicken burger with chips please. oops this isnt the order menu sorry 1/10 stasrs

25 min waiting to get food and then it's just warm

Went into cookstown mc donalds today to sit in. placed our order for the counter pick up stood waiting 25 minutes seeing alot of orders sitting under a heat light alot of costumers coming back up from table after receiving wrong food and then witnessed our order number being wiped of the screen then after calling staff to solve this problem eventually handed food from one of there lazy staff she had the cheek to roll her eyes while saying sorry for the wait. Food was disapointing it was cold and drinks were flat. yes the mc donalds was busy but not overly busy.will not be back very embrassing for myself and this mc donalds

When for a Maccies wasn’t open when it was suppose to be. Only wanted a chilli chicken wrap

Best McDonald's in the country just check your order before you leave!

Unfortunately 4 of every 5 meals are cold.

The hot chocolate is rotten it looks like dirty water it was only made with water 🤮🤮

Way too slow for a drive-thru and they cannot even get an order correct! They don't even bothe to try sort out the problem. Worst McDonalds ever encountered!!! Disaster.

This is supposed to be a medium fries😖😡🤔. Plus I ordered a cheeseburger n got a mac chicken sandwich 😡

Drive through........ VERY SLOW!!

Ok, usuall McDonald's as everywhere

Just another good value McDonalds in a convenient location.

Good food but terribly slow drive thru

What can I say other than loving it :)

This is a great McDonald's but this morning I travelled 10 miles for an egg and bacon muffin meal only to be told there were no hash browns. I was disappointed but understand there are transport issues due to brexit. There was further disappointment though when I discovered there was no cheese in the muffin.

Good quarter pounders w/ cheese w/ big mac sauce

The girl was taking my order and then she was gone.when she came back,and when i asked her why she was hesitating to finish my order,she said she is taking orders and making ice cream.customer services is awful,food was ok.

Gotta love a McDonald's especially on a Friday night

One of the best McDonalds in Northern Ireland.

Clean, helpful staff, good menu

Went through the drive through, all was quick and easy even with the que. Had the chicken bbq smokehouse. Delicious...

The food was delicious! Definitly a Great Fast Food place but The waiting is a bit long

Feel sorry for staff there on at Patrick's Day. Promised kids Mac Donald's and then turned into 50min wait. Think driv thru was worse. Not fault of staff, just too busy. They did miss a large fries on my order but the kids stuff was right so I'm not worried. Probably should avoid on busier days, weekends, holidays, etc. Otherwise clean inside and staff very friendly

Great for a we quick breakfast coffee beautiful