Masala Restaurant in Carmarthenshire

STILL TAKING ORDERS DESPITE BEING CLOSED - ALSO HAS FOR SALE SIGN ON FRONT SO LOOKS LIKE CLOSED DOWN. REPORTED TO MY BANK AS FRAUD AS TOOK MONEY FROM ONLINE ORDER. EDITED - I have seen your response, perhaps you should have explained that when you answered the phone instead of asking who i was before putting the phone down on me when I asked about my order !!!!!!!!!!!!!

Had a chicken shashlik tonight and it was beautiful. Master chefs. Thank you.

Food was oily and portions were smaller compared to other indian in the area but the price was higher. The quality wasn't there sadly for the price point, honestly disappointing

Ordered a delivery to north dock in Llanelli Food came and was wrong and missing an item which left a family member without food. Rang them up and all I had was rubbish saying they sent it back out but was no answer. Nonsense. Meal ruined. Don’t eat here simple. Customer service awful. Have the money I paid for no food. It’s fine. Social media will know now how you treat your paying customers.

Great service and food! I really enjoyed my take away and enjoyed the service. Also it is Halal too!! Food had good flavour and can definitely say it was a tasty biryani! Highly recommend!

Mediocre food, lacked flavour, quite watery, not much meat. Wrong curry given. Arrived promptly and warm, but something was forgotten from the order. I wouldn’t use again.

So disappointed.. went today for my husbands bithday meal... place was cold and uncomfortable. Some foods were cold. Chips had clearly been there a while. Rice was hard. Needed to wait for chicken tikka to be cooked. They did however cook fresh chips.. soft drinks only served. At the end of our meal we were told no card payments accepted, we then needed to drive to a cash machine. (Nothing was said prior to our meal). I will not be going back there...

Amazing food and not greasy...efficient service when delivered home....Best packaging aswell...thanks masala llanelli

My order was an hour late and needed to be reheated. I also found a very long strand of hair in my food which meant it was unsafe to eat and had to throw it away. They also forgot an item of my order. Very disappointed as we have ordered before and had no problems, but now will not be ordering from here again.

Food was ten minutes late for collection and there was no front of house service. I had to go into the kitchen to let them know I was there and the poor chef looked confused as to why I was bothering them in the kitchen which is understandable. He probably expected front of house to help but there was no one there. Shashlik was overcooked, very black and burnt. It had one little slice of green pepper and one lonely small cap mushroom. The tomato in it was black as it was so burnt. The chips were not fresh. The saag was ok. I've had worse but nowhere near the usual standard of curry I expect. Vegetable rice was decent. I was a new customer and thought I'd give this place a go as mixed reviews. I can see why people complain about the service and the food just didn't amaze me enough to go back.

Booked a table in the evening. Got there and they said the restaurant was closed and we will have to go back another time. Would've been nice to have a phone call making us aware it was closed before travelling there!

Take away. Told be ready in 25 minutes. Left it 35 minutes. Waited for over an hour for food. Awful service.

We was here for a holiday weekend break and came to masala both nights amazing food and service owner was lovely x

Fantastic Sunday buffet with plenty of choice. Also have had a number of take aways and never had a bad meal.

One of thre best! Service and food, great value!

Iv eaten alot of Indian meals in my day, And iv had some pretty bad one's. This however is the worst iv ever eaten. Without question the driest most tasteless chicken iv ever put in my mouth. Nann burt and rock solid round the edge. Chips tasted like they just been wormed up in a microwave. Everything about this meal was bad. 90% Ended up in the bin. Unbelievably poor. I can't recommend this place to anybody. Try somewhere different, baleve me you can't get any worse 😵‍💫

Absolutely LOVED the lamb chops and already craving more! The prawn puri is a must, especially with the spring onion naan 🤤

Ordered food 5 for 7 30 comes 8 o clock and it was that bad my dogs wouldn't even eat it comple waste of money never again reheated about 6 times just to make sure they had the rubber taste just right

Great value Sunday buffet. Plenty of selection. Clean presentable and very tasty.

My usual takeaway, but tonight it was over 1 hour late and stone cold. Flavour was good as usual but disappointing!

we have been here several times and the food has always been good and the price. Recently we went again 6 of us and we were charged £40 more than the menu price. when we queried this we were told the prices on the menu were out of date, and we need to pay up, we wont be going there again, very disappointed with them.

Excellent dine in experience. We really enjoyed our tailored meal. I recommend trying the special chicken chat / lamb tikka starter (not on menu). Butter chicken/ makhani ask for it to be slightly spiced and garlic cheese nan.

Ordered online at 6pm on a Saturday evening, was advised it would be delivered in half an hour. 1 hour later called to check on the progress to be told it would be at least half an hour again as they were waiting for the delivery driver. Said I would collect instead. Called to collect, demanded a refund of the delivery cost,and still waited half an hour for food. So finally sat down with food at about 7.45pm. Almost 2 hours after ordering! To top it off, food was overcooked, somewhat tasteless and the chips had definitely been reheated. Had many meals here in past, but no more. Was only 1 table in the restaurant too so weren't even busy. Absolutely terrible, avoid at all costs. Plenty of much nicer take aways in town.

Ordered a delivery for Sunday evening ..supposed to have been 45 mins...after a hour and a half still no food...after a telephone call they said it was out for delivery....which it was not.....food turned up after a 2 and a half wait....only for my chicken tikka to be rock hard and over cooked...my chips luke warm and hard and no salad ....think they forgot about us and then just chucked food out at us no love and attention put into it....had deliveries from them for years but sadly not Any more....

Masala happily made us curries not listed on the menu and delivered within the timeframe provided. The food was spot on too, so I would recommend

First time ordered after trying a few in the area. I must say I was so impressed. First takeaway that was able to fine the house. Bang on time and the food was absolutely delicious. Will definitely be back

Had a bit of a bad experience. Had it 2 hours after I ordered. The curry and everything was cold. Had to reheat it and didn't taste that great. I ordered one papadam and had half of one crumbled up into tiny pieces. I recommend making your own or different place. Not a good way to have Saturday night in.

We called in last night and had an amazing meal. Excellent presentation and the flavours of each dish were heavenly. In addition the service was wonderful....looking forward to the next visit

Ordered a takeaway from here last week and the food was stunning, will visit for a sit down meal soon

Ordered a takeaway from Masala via Uber eats and I've got to say it was one of the worst takeaways I've ever had, so bad we actually binned it. Ordered a chicken korma, chicken biryani and chips. The rice was actually crispy, like when you overheat it in the microwave The chips were cold and stale. So disappointed. The one star was given for the delivery driver as he was polite and punctual. I'd never order from Masala again nor would I recommend them.

Just had a very beautiful meal tastes really lovely. Well presented food and cooked to order fresh. Portion sizes good and presention nice. Wonderful service and reasonable priced will be going again soon.

Had a takeaway which included 2 curries,the chicken was awesome,very tender,onion bhajees were tasty,a bit more expensive than our normal haunt, but you pay for quality.I shall be returning, thankyou 😀😀

Excellent service and food 5 star 😋

Very good food quality. Helpful staff also using right amount of salt sugar and oil which healthy and tasty.

Excellent delivery service as food is nice and hot. Tasty food and good portions. Highly recommended.

I ordered food, ended up picking it up nearly an hour late due to unforeseen issues, food was still warm and very tasty!

Lovely food from Sheesh Mahal, service was good 👍

First takeaway we have had here,normally eat in on the sunday buffet cannot recommend the takeaway but sunday buffet superb

Went there last year for my nice bday party food was good

Top quality curry and friendly staff. Thank you Ahmed and Tanfir

Beautiful food, friendly staff and excellent service

Tasty food, shame about no longer selling wine, but now that I know I’ll happily bring my own :)

Friendly staff and well cooked food

Food and service was excellent. Just one point for future diners, they no longer sell wine, but encourage you to bring along your own bottle/bottles of wine .

I used to love this place bit its gone very downhill, untidy and unfriendly staff, shame

Food brilliant,luvly place,it's always clean & well maintained. Will definitely return at sometime.

Good food, friendly staff but the building is looking tired. Could do with a makeover

Amazing food always tasty too 🙂 one of my favourite

Food was awful restaurant needs a refurb

Enjoyed your food..see you again

Went for Sunday buffet. Good choice if dishes and regularly refilled. Would def go again.

Food , Main meals, cold, or lukewarm... We arrived at 2pm on a Sunday so food should have been hot.... Ice cream desserts tasteless and cheap. Would Not Return!!! Have been before and it was far Better.

One of the best Indian restaurant, nice deco and the most delicious curry with a wonderful friendly service. Perfect combination of spices.

We walked out of this restaurant last night as floor was covered in crumbs, dirty tables with old crockery and glasses not cleared. The man in charge could not care less and showed us a table and left. Buffet food was plentiful but none of the dishes had lids and people coughing all over.

This place is absolutely disgusting! We went there yesterday evening for a family birthday (all you can eat), food rating is a 1! They tried charging us for an extra person and to top it all off over 5 of the family members including 2 children are very I'll, due to there appauling standers!

Lovely food, I only ever come here for the Sunday buffet service and is always great. My only criticisms are that it's not wheelchair friendly and the soft drinks come from a plastic bottle meaning they are ALWAYS flat after the bottle being opened the night before etc. I'LL PAY MORE FOR CANS OR GLASS BOTTLE COKE - Please just give me the option to!

Great food and atmosphere,very busy but the staff were fab.Would definitely recommend and go there again.

A lovely buffet with good variety of currys and sundries. Friendly staff. Would return.

Food is absolutley discusting!!

Great Indian food, large portion sizes. Very good Indian restaurant

Outstanding Indian at Masala tonight Awesome buffet, really enjoyed recommended.

Great venue for fundraisers, been here many times always well organised and great atmosphere.

Lovely food as always. But we now need a veggie options on the buffet. Son gone vegetarian.

We visited as a family on a Sunday and had the buffet. Great selection of meals, fully topped up amd good service. Will be back again. ✔️

Good selection of Indian food with the Sunday buffet.

Lovely choice of curries but food was like warm/nearly cold. Other than that it was really good value. 😁

Food was good, excellent selection of dips but restaurant was quiet so staff were hanging around clearing table while we were eating. Felt a bit rushed.

Tasty delicious food. Excellent service

Had a good curry here one of the best I've had for ages

Ordered a takeaway .... said the mandatory 40 min wait ... waited an hour phoned ..said I ordered takeaway ..said it was on its way without asking my address and that it would be another 15/20? Questioned again how can you say that without knowing where I live ??? .... not impressed.... still starving ... crisps it is then !!!!! But a good couple quid up 😁

Always great food here, and helpful staff too

Lovely and fresh. Always friendly

When we arrived we were seated straight away and served out starters in good time-they were good and we were...

We went for the Sunday carvery, good choices at a reasonable price.

Had a home delivery tonight , nothing fancy and all 3 meals were delivered on time and reasonably warm considering....

Apart from the friendly service, nothing else was nice. Food was terrible! Wont be going there again, Ever.

Sunday buffet is OK but not very hot.

Great food but they massively overcharged us and because I'd had my first drink since my mum died Christmas Day, I didn't notice until we got back to the hotel (visiting family at the time). I've read quite a few reviews elsewhere that this has happened to them as well so it must be something they do, shame on them. Update: they have responded below to say "this is unlikely", so they call their customers liars too, very nice! I spoke to them after the event and pretty much got the same response "you are confused"! We know exactly what we ordered and checked our debit card details/bill against the menu which you can find online, it was out by quite a large amount. At the time they told us to come into the restaurant for a refund of the difference which as far as I'm concerned, admits fault, we live at the other end of the country so couldn't do this. In conclusion if you want to have nice food but pay twice the price as usual, then have them tell you you're a liar this is the place for you!

Had Sunday EAMYL Buffet lunch. Excellent food, wide selection of starters and mains. and great value too.

Curry tarde después de un largo día en dardos. Todo el mundo dice lo que pedimos fue magnífica, cuando la cuenta vino nos sorprendió gratamente el costo ya no ha prestado mucha atención a la hora de realizar el pedido. Sin duda volveremos.

Hemos estado en la masala unas cuantas veces, siempre con una cálida bienvenida, el personal es genial, el servicio excelente y el Curry son muy sabrosos, nunca nos hemos sentido decepcionados, mantener el buen trabajo chicos pronto xxxxx

Love the place! Great good. Great staff.

We were disappointed- they had no clue how to serve - popadoms come with mint - had to ask for mango and mixed pickles, popadoms were stale - mass cocked and kept over days.Food was "quantity " not quality. Wine tasted like acid as it was probably opened several days ago. Asked for Cucumber Raita and had a huge portion- cucumber slices (not chopped) at the bottom -even this they didn't know how to make.Presentation was a turn off. Not an experience I would care to remember. Spoilt my night.

The best Indian buffet in Llanelli. Tried them all and by far the best! Come here regular.

Please don't go to this place. They don't give the tips to the staff and instead the generous tip you leave goes right into the till! I saw this with my own eyes and when I brought it up with the boss (who took the tip away from the table next to us) he wasn't sure what to say.The food quality is getting worse every time we have been and the wait for your food is getting longer even though they are pretty quiet.Please please please, don't go to this place so that such behaviour is not encouraged. We should look after each other. This was certainly the last time we will go to this place.

I bought a take away for my wife and I! Heavenly bliss, great curry and price, I had two meals out of it! Highly recommend as quality food! Thanks

I've eaten from this takeaway for the last few years and they're usually top-notch, but never again. They've gone seriously downhill recently and tonight topped it all off. I was told 40 minutes on the phone for a pickup. I went down to pay and I ended up waiting an hour and ten minutes. No apology. Fair enough, maybe they're just having a bad night. A few people in front of me looked like they'd lost the will to live, picked up their food and buggered off without a word. It got worse. The woman taking the money pretty much grunted the amount out at me. When I asked her if I could add on some popadums she look at me like I was Donald Trump at a feminist rally, so I didn't bother. I told her I didn't need a receipt and her words to me were "Take it, it's there now", before turning around and walking away. By this point I just wanted to get out of there. I drove 5 minutes to my house, and, you guessed it, the food was freezing. The chips were obviously thrown in the bag as the last of the bunch. Rubbery and cold. The garlic nan was a write-off. My jalfrezi only had a few token pieces of lamb. It was mostly greasy and tepid with no tomato and barely a hint of spice, more like a korma. They must have a new chef and he's having a shocker. Shame because they're usually a friendly bunch.

Always have a lovely welcome and great food at Masala, going back for our camera club presentation evening in a couple of weeks cant wait

My wife and I decided to try the Sunday buffet at Masala. It's a place we'd been thinking of trying out for a while, but I think we chose the wrong day and possibly the wrong time.It was very busy when we arrived, and we had a bit of a wait while we attracted the attention of a member of staff. They did manage to find us a table very quickly, but it soon became apparent that there was a large family party in progress, and so the few staff that were working were rushed off their feet.When I went up to the buffet, there were no clean plates left. It took ten minutes for some to appear, and by then a queue had formed of people who wanted to eat but didn't have anything to put their food on!Once I got a plate, I was very pleased with both the choice of dishes and the quality of the food that I ate. the poppadoms were fresh and crispy, the salad was also very fresh, and there was a good range of curry dishes, including chicken tikka, chicken dhansak, sag aloo, korma and tikka masala. It did cross my mind that if I didn't like chicken it wouldn't be such a good selection, but luckily I do!Anyway, I enjoyed the food and so did my wife, but it took ages to get some drinks and no one ever appeared to clear the table (no wonder there was a shortage of plates). We had to wait ages to find someone to do the bill and take payment, eventually we hovered around the door to the kitchen until someone appeared.We will definitely give Masala another chance because the food is good, but on the day we went there were simply not enough people working to make it a good experience overall.

Wonderful food, service 1st class. All enjoyed the food which the staff served at same time to all of us, no one having to wait as others eat, We had an enjoyable fun evening with good food...perfect .

Went for a meal with friends to celebrate Mr T s birthday.Arrived to a very friendly welcome. Waited for friends to arrive so ordered a bottle of red wine and cider.Great service from start to finish.Always asking if the food was ok.Ordered food and was very quick, didn't have to wait long. Even though there was I think a Christmas party there of around about 30 people we were still served and attended to all the time. When the food came out it was plentyful and very tasty. The chicken shaslik was fab and I had a masala dish. Everyone in my party thoroughly enjoyed their meal. The atmosphere was great we had a great time and would recommend this restaurant to anyone and everyone who likes Indian food. Can't wait to go again thank you for a great night.

I have to say it was the first time i called at masala Food outstanding Service really good / friendly staff Not that expensive Food quality very good I will be calling again IV been told that a Sunday is a good day eat at much as you want

We call here often for a sunday buffet. Eat all you want, £7.95. Great quality. You help yourself to as much of everything as you want. Always about 8 different curries on offer, plenty of different rices, chips, sides and salad and dips. Staff are always very helpful and nice. Drinks menu a little expensive but can't complain when the food is so cheap!

We were a large group on a charity night - the night was excellent thanks to the people who had organised it.However, the food left a lot to be desired. Very limited choice 3 chicken curries, one lamb curry and two chicken on the bone dishes. Naan bread and rice and chips.No papadoms.The bar prices were ridiculously expensive - 2 large cokes cost £7.20 !!! Ridiculous !!! Won't be going back !!

A friendly, cosy restaurant with consistently delicious food. A good varied menu. Staff are always friendly and helpful; tonight we were served by a lovely young man, Tanvir, I think, who was fabulous.

Very nice curry worth the drive from Burry Port

Lovely food and a good range to choose from

I probably eat here at least once a month. Brilliant take away service and delivery options, but the Sunday buffet is the best ! Value for money and is so tasty. It also allows you to try some different dishes out. Plenty of things like nuggets and chips for the fussy younger diners who don't fancy the range of tastes available. The standard of the food is outstanding, doesn't have the grease that you get with some Indian restaurants. Service is great and they are so accommodating. I probably measure all Indian cuisine against the food here. The Kahari kebab is phenomenal - I love it.

The best Indian food I had on holiday. everything was nice place was clean, staff were good and the food was excellent. we had three different dishes and a few different starters and everyone tasted great we enjoyed them all. I would recommend this place if you want a good meal out

Full marks for decor and atmosphere in the seating area, but sadly the food (Sunday buffet) did not reach the same standard. The buffet was disappointing and did not look, or taste authentic. The food wasn't very hot and one of the electric food warmers wasn't even working! Also the buffet is laid out next to the toilets which is off putting.