Marks and Spencer cafe in Lisburn

Looking at the previous comments it is quite obvious M&S bosses do not care about their customers. Many are old and likely think no point in complaining. Older staff at payment counter were miserable...or fed up. Coffee was horrible. Portions smaller each time you go. People have no choice so have to go here, sadly. R/cons

We waited about 20 minutes in line. There was no food left and they served us the wrong drink.

On the day I visited the M&S cafe at Sprucefield I was assisted by two lovely, pleasant and friendly women, Maggie and Chloe. Their bright manners and willingness to engage with customers made my morning a very pleasant experience. I would certainly go back next time I'm in the Centre. Thanks, ladies. Well done.

Coffee isn't great, though call in occasionally as it's convenient when shopping in the store. I've noticed over the last few months that the size of the ciabatta bacon role is getting smaller and smaller. To the point today where it arrived and was what I would consider to be no bigger than a canopee. Price remains high, and my wife wasn't impressed by her choice either. Come on, catch yourself on and bring back food at good value and quality.

Terrible coffee - bland & cold Impersonal service - felt like an inconvenience when ordering Awful position for "cafe" - its a busy site so loud stock trolleys & high ceiling = very noisy zone. Very disappointing

Tea served in a paper cup which I detest, staff are lazy and tables are filthy and not cleared.

Nice enough coffee but service was really slow, tables hadn't been cleared or wiped and we were asked about our order 3 times as the server kept forgetting

Not a good experience and not what you expect from M&S. They never have any hot foods when I’m there and there were limited sandwiches. if you’re a very plain eater, there’s cakes, tray bakes, croissants and scones. To drink they had a limited selection. Glasses and knives were really badly stained from the dishwasher to the point the glasses looked like they hadn’t seen a dishwasher.

Terrible staff in cafe. Older lady with light straight shoulder length hair was rude. Ignored us to begin with then avoided customers so the young girl had everyone to deal with. Order was incorrectly made and things missing. 3 Trips back up to rectify things was not a good experience. Food was forgotten and left beside other people's drinks. Cold and hard by the time we had to go up and enquire then just handed to us with no apology and no concern. Utterly disappointing and I will actively discourage others from M&S