Luigi's in Inverclyde

Had fish @ chips from here jst there.best ever.gravy was to die for.deffoooo be bk 😒

Absolutely disgraceful service! Delivery £3 and nearly 40 minutes late. What’s the point of booking time slots if they can’t honour their own delivery times. Had to phone to get an update and no apology whatsoever from staff or delivery person when it eventually arrived. Their pizzas are nice but way too expensive and then have a cheek to charge £3 delivery and can’t delivery remotely near the scheduled time and no apology. Really bad customer service!

We have tried Toninos three times, from those we have had nice pizza on one occasion. The first visit was some time ago, we ordered on a Friday night, the food was underwhelming to say the least. When we spoke to a member of staff about it the explained that they had run out of mozzarella cheese, someone had gone across to Aldi and bought some cheese there, this was why the pizza was not good. That was our first impression, we didn't return for a long time as a result. Earlier this year we decided to give them another go, this time the pizza was really good, we were pleasantly surprised. Forward to early September, takeaway pizza as a birthday treat. Three of us ordered, to be fair 2 of us had nice pizza. The third pizza, a margarita, simple staple of the pizza world, it was soaking wet, swimming in water from the cheese, the dough a sloppy soaking mess. I contacted the restaurant via their FB page, I sent a video of the disaster pizza. The response was an apology and an admission that whoever cooked the pizza didn't drain the mozzarella properly, the reply also said they would send a refund for the pizza. I accepted this and said thanks. That was early September, it's now the 17th of November, no refund has ever been sent. It's not good enough to get it right sometimes, and when you get it wrong then promise to put it right, follow up on that promise. 33% = 2 stars.

A great cafe/restaurant with good food. Personal service provided by Adrian and Mary. Don't Miss It!