Lucky Star Chinese Take Away in North Kesteven

I requested a specific time but it was ready 10 minutes early so by the time I collected it was soggy. expensive and not poor quality food.

Ordered with an expected delivery time of 2015. Food eventually arrived at 2205

I have eaten at better Chinese takeaways, however this is the only local one that delivers. The food is always 10-15 mins late, and is not steaming hot, but is always fresh, ready to eat and good portion sizes. A good selection of dishes.

1hr 45min late, pre ordered 1hr 30 min before delivery time of 2000hrs, we are regular returning customers because of the outstanding food, this is very disappointing and will need compensating!!!!

my order never arrived and there is no option to get a refund the restaurant wasn't very forthcoming either. won't be ordering from there again

Food was nice however I had to chase 3 times as food was over an hour and half late messed up our evening

late delivery spoke to restaurant food still late

Ordered at 6pm, was told it would arrive around 7pm, didn't arrive until around 8:30, not happy with the time it took

Took 2 hr 10 minutes to arrive food was cold and my chips were so over cooked there was no potato left inside.

Delicious food and nice delivery person :)

ordered at half 8, wasn't delivered until 2215.

My order never arrived. Tried calling the restaurant (18 times) and they never answered their phone. I am a long time (but now former) customer of theirs - terrible service.

Delivered an hour and a half late and wouldn’t answer the phone when we tried to call. Ordered at 18:55 and food was delivered at 21:30.

took over two hours to deliver on a 10 min journey. dreadful service

Zero stars. It’s been over 2 hours since ordering and despite ringing the restaurant 3 times, food still hasn’t arrived but app shows ‘enjoy your food’. Requested a refund.

Too high priced for the Quality of the food

Very tasty dishes tonight, as always! Thanks for adding the extra chilli to the dish I asked for. Very yummy, thanks

Very disappointed with the amount of time I’ve had to wait I ordered at 5:30 to give them plenty of time due to numerous delays and issues in the past and it’s now 7:30 and still no food

ordered at 5pm for a specific delivery time of 7.25

I ordered my food at 5:30 and it’s now half past 8 and it still hasn’t arrived. I live 5 mins away from Sleaford and according to the lady on the phone the driver left half an hour ago to deliver my order.

delivered 30 minutes early and was really hot. Food was delicious 😋

The food was absolutely delicious and so much chicken onion and mushrooms and the chips were perfect thank you

Each time ordered over the last couple of months its been late. Call an hour after ordering to be told it hasn't left yet.

Delicious food. Arrived early. Delighted!

really poor delivery, no updates and when trying to call no answer. still waiting with no food!

Order from here as it’s the only Chinese in my local area on JustEat. Usually arrives quicker then estimated time. However on this occasion ordered at 7pm and said will arrive between 8pm and 8.20pm. Did not arrive till 8.55pm. Although it was satisfactory, some parts of beer were very chewy. Others parts of the meal were exceptional.

Our order came just over 3 hours late and when called claimed they had no drivers, do not take orders if you have no drivers. Then gave us a joke of £3 credit score to use back in their restaurant.

1hr 40min delivery time and cold food when it got here. will not order again. also more expensive than most others definitely not worth ordering from

Two calls for delivery time updates. Not happy.

My order is over an hour late - it has been 2-1/2 hours since I actually ordered it. Lucky Star refuses to cancel the order or refund my money. This is the second time this has happened with this restaurant. STAY AWAY.

DO NOT ORDER TAKEWAY FROM THIS RESTAURANT !! Ordered the food online, food never arrived the girl answering the phone was rude and refused to refund our money. They are little more than con men and thieves.

Excellent food. Best Chinese in Sleaford.

Lovely delivery lady and food was hot

Perfect again, delivered on time AGAIN things getting good 😁

aromatic duck was so dry it was inedible and no cucumber or leeks. chow mein was very greasy. overall not impressed and will stick with open kitchen.

Just moved to the area. Looking for a new Chinese. Saw this place and ordered the 'usual' and was not disappointed. The wife can be fussy with new takeouts but she was pleasantly surprised (much to my gratefulness).

Still waiting an hour and a half later

Had a delivery time of 20.20 - 20.40, didn't arrive by 20.45 so kept calling the restaurant but couldn't get through. At 21.05 had a message to say it had been delivered but it hadn't, then at 22.00 it arrived but we refused as we didn't think it was coming and went and got something else so would like a full refund for their appalling service.

I appreciate it was New Year’s Eve but Estimated delivery 8.05 - 8-20, turned up 9:50, rice not edible and chicken balls soggy.

Try good food but you must order prawn crackers as they don’t com complimentary with £45 order which they do with most

Ordered it at 4.40pm to arrive at 7.30pm. 8.30pm and still no sign. Tried to phone, no answer.

Never let us down - good amount of veggies in the vegetable chow mein

Over 2 hours for a takeaway! Ended up going and collecting it myself

Order was cancelled by restaurant and I’ve been charged and no one told me it had been cancelled

Food quality not as good as normal , food over 2 hours late! Just say what your waiting time really is , rather than putting 40 minutes when it was closer to 3 hours!

I had to call the restaurant as my order was late. The lady apologised and said it would be 10-15 minutes late. It did arrive. Thank you for sorting.

food was ordered at 5 28 and it's now 7 30 and still not arrived

Order very late, microwaved food as it wasn’t very hot. 3 times in a row of ordering food been late. The just eat app also tells me it’s been delivered on the time it’s expected. Ring restaurant and they tell me it’s on its way when it definitely isn’t.

Good food but over an hour late with delivery.

Late by 34 minutes poor if late by this amount of time then message should be sent

The food was ok, tasty but nothing super special, took almost 3 hours to get here though

Brilliant food and on time for a change, I hope this service continues

Ordered at 5.30, delivered at 7.35, an hour later than it said and by which time most of it was cold

HOUR LATE FOOD. Ordered it at 7pm, it arrived at 9.15pm & the sweet & sour chicken balls were missing. The food was cold & the house special chow mein soy sauce tastes very salty & strange. Both me & my husband are not well. DO NOT ORDER FROM THERE.

took almost 2.5 hours to arrive, not ordering from here again

Really nice food and delivered on time

45 mins late, stone cold, duck had gone hard.

over 45 mins late had to ask what was going on

Please can you tell me where my food is thank you

Food took two hours to be delivered even though the order said it would be 30-50 minutes.

Waited over 2 hours for my food. Once it came it was amazing and great taste

Girl on takeaway needs to call out order numbers instead of the food list.. it would cause less confusion as the wrong bag was handed out.

Ordered in good time for 19:50 delivery and to get an update after chasing at 20:00 and told 20:10 and eventually arrived at 21:20

Very pleased with the service I have received

Excellent food and service. I can highly recommend.

All Cold, soggy beef not crispy. Sauce was thick.

Delicious food, very good portion size & red hot on delivery.

Why do I keep on trusting this venue

I am sorry to say the crispy chilli beef was not edible, rock hard, chewy, most definitely not crispy, it went in the bin.

The delivery times are way out we waited over 2 hours for our food and the restaurant didn’t really seem to care when we complained

So disappointing to receive food over an hour late. Food quality is good but far too slow. I’m not the first to flag this with the restaurant so something is going wrong.

Food never arrived, said they never received the order, currently trying to chafe a refund

shame they are always late. need to adjust their delivery times a bit.

arrived late, ordered prawn toast which came soggy inside so not cooked properly, rice came rock hard and mushrooms in my curry were not cooked properly!

No free prawn crackers like you get at every other Chinese takeaway and egg fried rice was abysmal was literally just rice, no egg. No meat on ribs.

I had to throw out the squid. It was just too tough and impossible to chew. I would have thought an experienced restaurant would know how to cook squid. The beef satay was not much better. Very sweet and not much reference to peanut sauce. I don’t think I will be ordering from this restaurant again.

order didn't arrive after waiting 1.5 hoirs

Absolutely abysmal waited 2hrs phoned was told driver had just left then got a text saying my order had been cancelled

Ordered crispy shredded chilli beef but got something else, everything else was correct, didn’t want to complain as I was hungry and ate some of the incorrect food anyway. Wasn’t as hot as it usually is, tasted good.

chips were dry and only just warm , chow main wasn't to usual standard and was also dry and lukewarm. Duck was also very dry and chewy. I would usually say I enjoy my food from you but today im extremely disappointed and felt the treat of the Duck was not worth the money and the refund only just covers the delivery charge so I'm not overly happy. would consider a different chinese in future

food wasn't hot when it came.

Delivery driver was very apologetic for delay and that went along way to change my mood, that was good customer service he deserves praise for that.

Opted for Thai green curry as a variation from my usual choice ….. sadly that was a bad idea … in future I’ll have some more tried and tested options. Taste I’m afraid, is subjective and on this occasion I chose wrong. Normally a spot on restaurant choice.

The original delivery time was about an hour, we received a call after an hour saying it would be another 20-25 mins but it was another hour. The food was cold and over cooked.

Pre-ordered 3 hours early. Had to chase twice. Eventually showed up nearly an hour late. Not happy at all.

Chicken chow mein was absoluty beautiful. Best chow mein ive had from any of the Chinese take aways in sleaford

It’s ok…. Definitely not the best… to be honest, the only Chinese in town on the delivery apps.

Prices were rediculous because of ordering through just eat and £3.50 to deliver less than a mile away? Food was very middle of the road and definitely nothing special. Will be going back to our usual chinese next time.

Always use lucky star, great food and big portions

I have used lucky star for a few years now and never had a problem with food or service . always 100%.

Great portions, plenty left over to have next day. Came hot and we live in a village outside of Sleaford.

Just a little late but great food!

Tried something new today and absolutely loved it :)

brilliant service as always thank you .

beautiful food, brilliant delivery time.

advertised as 35-50 mins time. Once ordered it was changed to over an hour and then delivered after an hour and a half! not sure if delivery guy or resteraunt.

brilliant service will certainly use again💯💯💯💯💯💯

just perfect. I don't have a delivery very often, but can always say its spot on. delivery as stated and hot and delicious. considering we live in a village outside the town its so good to have a great takeaway when wanted.

Delicious meal delivered early and hot best meal from here

Found a metal screw in my duck chow main.