Based on 70 opinions finded in 1 websites
Based on 70 opinions finded in 1 websites
Nº 262 in 362 in Neath Port Talbot
Opinions
This is the first time I have had a meal from here and it won't be the last . Delivery on time Delivery man very friendly and the meal was stunning
Julie Lewis . 2024-09-07
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Stunning food, the sweet and sour chicken is really nice, their egg fried rice is the best around and the workers are lovely too. Been coming here a while now and don’t see that changing anytime soon.
Rhodri Thomas . 2024-08-19
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Don’t order from here all food bland and taste less
Julie Griffiths . 2024-08-14
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One of the best around! .. I’ve been coming here for over 15 yrs .. yes I’ve had a few hiccups in my years of ordering here but this has always been resolved with friendly service.. food was either resent or credits on my account … Food is absolutely gorgeous from the Crispy Duck to the Sweet & Sour chicken balls…. The Beef & Mushroom 👌🏼
Shazza . 2024-08-03
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Honestly tastiest Chinese around , my son Harrison would give 10 stars if he could , lovely owners , fast delivery or collect faultless , our favourite Chinese around xx
Sharon johns . 2024-06-10
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Absolutely outstanding meal highly recommend will definitely be back soon
Elizabeth Jane Phelps Evans . 2024-02-14
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Fantastic fois excellent service and value for money will see you soon
john whitehouse . 2024-02-14
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Second time from here, food lovely but we were missing 2 chicken balls from the set menu for 1, disappointing. Hopefully it wont happen again.
Fran Miller . 2023-12-17
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Huge portions, great value, the current owners / chefs are really good, food is great! And consistently good! Always seems busy and delivery is quick! The pork curry is good and the chicken with salt and chilli is first class! Great chinese, cash only in shop but can pay by card online via the app.
Ian Southard . 2023-11-10
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don't know what the low reviews are saying. I live across the road from this place and they're one of the best Chinese places in the area. Chips are the best from any Chinese as well!!!!
Black Conundrum . 2023-08-19
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Don’t normally leave a review, but the food we had delivered was beautiful. The food took a while to be delivered, but it was definitely worth the wait.
Kirstie Thomas . 2023-04-29
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Sorry to say that this was the worse Chinese we've had. Normally order from Superstar or WokPan but they were closed tonight. The food here is tasteless and the noodles tasted like cardboard. Chips were pretty good though
Donna Jones-Lucas . 2023-03-13
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We didn't have a big order and they got that wrong, I had Szechuan Chicken, which I added hot sauce to because it wasn't spicy and had no sauce so never again Lucky Star.
David Roberts . 2022-11-05
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It was ok. First time in a while. Had chicken omelette and chips. A little too many onions for me. Some may like that. But ok for a mid week cheeky meal.
Stephen Rees . 2022-05-08
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Very good food , best spring rolls I’ve had in ages. They have an issue with their delivery drivers taking a long time to come back, I ended up collecting the food as didn’t want to wait any longer (1 hour 30). When I went in the lady was friendly and the food given to me straight away. Would use again but only as I’m near enough ti collect.
Louise . 2022-03-24
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Food never turned up waited over 3hours , lied twice when phoning them , shocking
Cerys Thomas . 2022-03-06
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Terrible service. Order food at half 7 then recieved a test to say our food had been deliver at 8.55 (which it hadn't) then phoned to shop and they said they couldn't tell me where the driver was because she wasn't answering her phone. So was left with no food and having to order somewhere else.
Ellie Vincent . 2022-03-05
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Great food,decent prices. Service a bit rude but all in all can't complain
Des osullivan . 2022-02-05
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Terrible. Waited over 2 hours for cold stale food. Terrible customer service. Awfully rude when telling me food was on its way for over 40 minutes
Aimee Miles . 2021-11-13
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Ordered over 60 pounds (66:45) worth of food. Order arrived late (over 30 mins), it was lukewarm, the Hoisin sauce for the Crispy aromatic duck had been watered down, the Crispy aromatic duck had bone fragments in it (the duck had been shredded, before it was delivered, by the staff at the takeaway) My Duck in hoisin sauce contained LOTS of vegetables (I had VERY specifically requested NO vegetables) AND they REFUSED to even partially refund us!!!!! AVOID AT ALL COSTS!!! Absolutely awful customer service and the food itself was mediocre (the Spare ribs were all 'rib' and hardly any 'spare') Extremely disapointed! If there was an option for leaving minus stars I would not hesitate to rate my experience with 'Lucky Star' at minus -5! Would rather go without than order from them in future, even if every other takeaway in the whole of South Wales was closed!!!!!!!!
Peri Denham-Jones . 2021-06-26
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Very rude boy on the phone. Also missing items.
Kelly williams . 2021-04-12
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** STAY AWAY** I think the lucky star was lucky to even have a 1 star, the young man who spoke with my partner on the phone took our order. Once it arrived, part of the order was missing, so I rang back to explain the issue (no apology given).APPALLING CUSTOMER SERVICE, I was told that I would have a return call back re the missing food (NO RETURN CALL). So I had to ring again and was told to come and collect my remaining food... someone pls explain to me the logic in this, as how is this my problem to have to come down and pick up the food. I went down to air my complaint to the young man behind the counter and again there was no apology for the error made by the shop. i have been a customer for years and to be treated like that this was embarrassing!! VERY SUB STANDARD
Josh Lewis . 2021-03-27
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After waiting over an hour for our food it was very disappointing!!!! The noodles were "sloppy" the mushrooms had no taste what so ever and the prawns we'll they were so hard we didn't eat them!!!! This was our first time as our usual Chinese was closed ... so far as to say we won t be going back to this awful Chinese!!!! Even after paying an extra £5 for the 'in' convenience!!!! DO NOT EAT HERE!!!!
Hayley Georgie . 2020-10-07
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Ordered a meal at 6.15 last night and was told it would be 45 mins. 1hour 30mins later still waiting rang them said it's on its way 20mins later I rang and cancelled. I have used this takeaway many times with no problem, but the last twice has been disappointing.
David Knight . 2020-07-05
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Great food and always a good meal with a really varied menu with everything you could ask for some basic English meals also on menu and delivery available
Denzil George . 2020-02-21
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Not the best Chinese, staff are kind, food is a little bit of a let down
Callum Boe . 2019-08-06
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Foods not bad, the only reason why I rated it one star is when the lady lied about not having enough signal for the card machine and asked for cash when I said cancel the order all of a sudden the machine had signal and started working, never been back since. My lucky stars don't work there.
V6 Cosworth . 2019-07-06
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Beautiful food you will keep going back.
Adelle Davies . 2019-06-02
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The food was stunning. Fresh and so tasty. Will be using again
welshy1988 x . 2018-11-10
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Any comments about food being sent back and sold to customers is a lie the food is always fresh and if order is wrong it is corrected as soon as possible no charge either. Some people will try to take the mickey and get free food,but they are black listed. There are only a small amount of people that have issues and it is mainly on saturday which is busiest day because it is a very popular takeaway. As for the majority they understand and love the food and service.
Janice Yan . 2018-09-28
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I think the business is under new management. Ordered a takeaway to be delivered told 45 mins no problem. After 55 I rang to find out where it was they apologised and said it's on its way driver be with you soon. After another 15 rang again so sorry maybe driver is having car problems should be there soon. After another 10 mins ring again so sorry don't understand should be there soon, so politely I said it's OK don't bother with delivery keep it. Couple of mins later they ring to say we will knock of the £2 delivery charge! No thanks beware this is not the same Lucky Star Caewern neath.
Andrew Meredith . 2018-07-13
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Best Chinese I’ve ever had! Hands down! great employees quick delivery lovely food
Kirstyn Jones . 2018-05-25
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Our new favourite Chinese takeaway. Tasty and reasonably priced meals. Well worth a visit!
Ruth Mills . 2018-01-30
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Great food, my new favourite Chinese takeaway.
Llama flap . 2018-01-26
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Not too clever but curry sauce rice and chips in a tray is excellent and good value and staff are really nice
Robnkez Watkins . 2017-12-02
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Always had nice food friendly staff
Angela Edwards . 2017-11-05
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Ordered a meal, I was told it would take an hour ............. it took 2!!!!!! So I cancelled when they eventually turned up!!!!!!! Won't order again!!!
Litza Daniel . 2017-10-21
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Don't bother!!!! Used lucky Star for years. Now driver can't find address. Turn up 50 minutes after promised hour delivery slot. rung Several times to see where order was. Finally arrived offering discount!! Refused cold food. Such a shame. Maybe management has changed. I will never order from here again
Rachel Bowen . 2017-09-16
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Tasty but wish they had a spicier menu as I like spicy food
Lauren Davies . 2017-02-25
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Was a regular customer until they messed order up and wanted to charge me more to put it right, also rude on the phone. Will go elsewhere.
Gareth Randall . 2016-12-11
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Lush food always Hot and Always very polite on phone and delivery.
Kelly Harris . 2016-09-15
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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67 Opinions
I work as a delivery driver for Uber. There is a woman who works in this place. She is very bad. She deals with Indians, Bangladeshis, Arabs, and some non-European or black nationalities with racism and without respect. The order is always late, from ten minutes to about half an hour. Today in particular, he went to get the order from Tesqua, Britten Fieri. At about the same time in the evening, I asked her, “The order is ready.” She replied with all arrogance and disgust, “No,” so I told her, “Why, when you work to secure the orders, they are late and you have to wait.” She told me to go out of the place several times, and she cursed me and said dirty and bad things to me. There was a lady who told her, “Don’t be ashamed or ashamed,” and when I went to The manager poal and I complained about the employee. He went to her side and fired me as she did and told me to never come back here. I want to complain about them, but I don’t know where. Is there anyone who can guide me, please?
367 Opinions
We went for an evening meal on a Saturday night. The bar downstairs was busy as there was live music. We were offered the choice of where to eat and plumped for the upstairs restaurant. The owners served us. We had the Pate for starters, a 10oz ribeye steak with a red wine and stilton sauce, Dauphinois potatoes and vegetables. We followed this up by sharing a piece of delicious cheesecake. The service we received was absolutely excellent as was the food. It was all beautifully cooked and presented and very very tasty. The meal wasn't cheap by any means but the price reflected the quality. The restaurant is quite sizeable and very well decorated in a modern but rustic way using a lot of reclaimed materials, if that makes sense. If you find yourself in need of a tasty meal in relaxing surroundings take a trip to Crynant near Neath and give this place a go.
177 Opinions
I am sorry to say, one of my worst experiences for service and food taste. It was late, only 15 minutes. I ordered a large lamb and chicken shish which I share with my daughter, it definetly was not as we had only 5 pieces of meat each. Pitta bread was mini size. The children's meal was missing. I rang the restaurant with assurance that a replacement would be 30 mins. Nothing arrived. I rang and was told that basically, he had checked the camera and accused me of being a scammer. never again.
162 Opinions
£6.80 for a shockingly small fish. Batter all stale and fish was dry. Women on the counter with black hair seemed to have an attitude. Because a couple asked for fish after me. You work in a fish shop love. Do your job