Lilo's in Bridgend

Disappointment with the experience. Went during work as colleagues had raved about it. Ordered a cream cheese and salmon bagel £5.20. Not worth the over priced cost in the slightest. There was hardly any cream cheese or salmon in it. Ordering was quick, wait time was extremely long considering it’s a bagel with cream cheese. Would not order from there again.

Didn't get the food. Cancelled it because they pushed the food back for delivery over an hour. Wouldn't waste your time.

We ordered three pasta dishes last week. My son ate his meal in about five mouthfuls and went off hunting for something else to eat. My other son had to throw his away due to very strict dietary requirements and I forced myself to eat cold stodgy pasta - it was unpleasant. I returned to the store the following morning and showed them photos and my receipt. Initially the supervisor apologised and offer a full refund. When she returned from the office she explained she couldn’t offer a refund as it wasn’t returned on the same day. I explained that wasn’t possible as I only identified the issue after they had closed. She shrugged and said she couldn’t do anything about it and suggested I raise it via social media. I’m not normally a keyboard warrior and I would have preferred to have sorted this out amicably face to face but I was left with no choice. As a reminder, there are laws in place to protect people against food items not being ‘as described’ and takeaway owners exercising reasonable care and skill. I suggest the management refresh their knowledge of the Supply of Goods and Services Act 1982 and Consumer Rights Act. My advice to anyone considering placing an order is to go elsewhere if you want your food to match you order/expectation. I’m following this review up with a referral to Trading Standards Wales to get a resolution. It’s a shame this couldn’t be resolved amicably.

The breakfast bagels are awesome, always hot and fresh. The staff are great, helpful and friendly. Excellent service. Thank you!

These bagels are banging, I work in john davies and had one of the breakfast bagels on Saturday. Omg they are the boy. Very tasty and hits the spot amazingly. Thanks lilo's

PLES BRING BACK THE OLD BAGELS, the new bagels aren't as nice and don't taste the same. Many Thanks Nick in Mercedes

Good service, lovely food and great location. Highly recommend the spicy meatfeast and pulled pork wraps! Cheers all!

so yummy had a creamy meatball cheese ;) the staff were wonderful they helped my disabled son dewy with the spork thanks alot ;)))))

I work in Mercedes-Benz in pencoed just around the corner from Lilos, I have been a number of times now and not once have I been left disappointed. special mention to Oliver who give me first class service. The guy deserves a payrise. TOPMAN!

Good service and very clean restaurant and take away. I had a Carb counter which was full to the top and very tasty. I will be going back.

Just what Pencoed needs, a nice place to sit down for a cup of coffee at a cheap price. some great pasta too. get there early for a bagel or i recommend the carb cutter later on, even sells sub zero ice cream. Local kids own it, they are a pleasure to deal with

This cafe has terrible customer service! There needs to be someone older to pull strings because at the moment no one listens to each other. The service is extremely slow. Coffee is lovely when done food is nice. Come on boss sort the staff out!!

Gorgeous food, decent portions and good value for money. Recommend the pasta and meatballs and the pulled pork wrap.

Quality food, great service and my favourite place in Pencoed. My children love the fresh and appetising dishes.

These guys offer a great deal for breakfast. Seriously worth it if in a rush and forgotten to eat. Coffee & Sausage and cheese bagel at a very reasonable price!

I work local to this company and they haven't been open long. I order with them and it is normally with me within no time at all. Always friendly staff offering a great service with some seriously tasty grub! Seriously suggest anyone in the area to give them a try and I am sure you will find yourself returning time and time.