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4.5

Based on 5 opinions finded in 1 websites

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Nº 191 in 684 in Walsall

Score
OpinionsNoteTripAdvisor54.5

comment_iconOpinions

I was amazed by the delicious Greek food and wonderful service at Kouza restaurant. The atmosphere was lovely and having travelled extensively in Greece, I must say the food was very authentic. The owner is absolutely lovely and makes you feel so welcomed. If I’m in Birmingham again, I will absolutely come back! Martha

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marthasL9556IM . 2022-11-11

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Lovely little tucked away gem. Great drinks, food and impeccable service. Thoroughly enjoyed the cocktails each being unique, food came in a rather very generous portion especially for the price and the staff are very attentive and conscious for you to enjoy your experience. Highly recommend Kouzina Walsall.

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disney11900 . 2022-10-27

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Prebooked as a party of four to celebrate a birthday. Kouzina was not what I was expecting from a Greek restaurant at all. There was no immediate welcome on arrival and the service did not improve. The background music was quite loud, enough so that you couldn't really talk at a normal level and expect to hear a reply! There are no classic Greek dishes such as kleftico or stifado on the menu and even moussaka (which was on the menu) was not available. Most items were fries or wrap based. We ordered two hot drinks. The mocha chocolate was cold and the tea came as a cup of luke warm water with teabags on the side! Specific requests for an elderly member of the family were not adhered to. Dishes came with ingredients added that we had specifically requested not to be included. This was very bad as a customer could have had a specific request due to allergens! There is a large piece about allegens on the menu and telling your server when ordering, so this was terrible to find. If you have any allergies, I would definitely say not to eat here! The rest of the food was average and nothing to get excited about. The level of service and the food were not great and it seems that the restaurant side of the business comes second to the takeaway side. A 12.5% service charge is automatically added to the bill. Looking at the menu again, it does say that a discretionary service charge would be added. However, this is not mentioned at the till so you presume it has to be paid. Had I realised this I would have asked for it to be removed! I could have spoken up at the time and normally would say something before leaving the restaurant. However, the elderly relative we brought with us told me not to as she didn't want the evening to be spoilt any more than it already was. Overall, there is nothing that would bring me back to eat here. Given how hard current times are for both businesses and customers alike, I would have expected something much better. In return I would have left a good review to help encourage more customers to visit. However, this is not the case on this occasion. There are much better places to eat locally so unfortunately, my recommendation would be to part with your hard-earned cash elsewhere.

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Lisa J . 2022-10-24

MORE AT TripAdvisor

Visited here at short notice on Saturday. Staff were able to accommodate two of us. First visit here and it will not be the last. Warm & friendly greeting on arrival. Food is fresh and very very tasty. Recommended by the waiter to try the loaded fries and fried Haloumi , which we did and they were out of this world. Beautiful atmosphere, beautiful staff and beautiful food. Cannot wait to come back again. Thank you and keep up the good work. x

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U4915FPgailc . 2022-10-16

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Our first trip to this restaurant and I was blown away with the service and quality of the food ,A welcoming atmosphere for families and couples seeking a romantic evening. I mentioned it was our anniversary and they went out of there way for us ,Will definitely be going back I felt like I was back in Greece. A true hidden Jem ,Looking forward to our next visit. Excellent 5 Stats x

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Mat1221 . 2022-10-15

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Popped in mid afternoon having read about this place months ago. Interior very nice and spotless. Service was fantastic, very attentive and not rushed. Food as authentically Greek as anything you'll eat in this country. Fantastic and will be back. Yamas!

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Leighton B . 2022-10-03

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We walked in at 8.30 on a Saturday night at 8.30 ish. We were greeted and seated straight away by friendly staff. We ordered the big fat Greek platter for 2 and soft drinks. The food arrived within 10-15 minutes and was hot, freshly prepared and full of authentic Greek flavour. Really enjoyable atmosphere with lovely decor and gentle Greek music in the background. Staff gave us plenty of space to enjoy our meal and did ask if all was okay after we had chance to taste it ( unlike some places who seem to rush you before you have picked up your cutlery) . We had to have dessert with my wife choosing the portokalopita (orange cake) and I had the baklava (pistachio pastry) . They were both amazing.if you want a authentic Greek restaurant give them a try you will not be disappointed. We will be returning.

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John G . 2022-06-19

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Booked for a work trip for a large party which was at a cost of over £500. The wait for our main course was 90 minutes during which time excuse after excuse was made. Had to ask where the food was several times and the waitress blamed our party saying we wanted a break! Nobody had requested this and if they had it certainly wouldn’t be 90 minutes! No apology or free drinks to make amends. By the time the mains arrived we had all lost our appetite and most of the food was wasted. Staff just rude and disinterested. Seemed they had taken on more than they could manage. Follow up emailed and this was just ignored. This company do not value their customers and don’t have any manners. Very expensive let down.

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LeedsCarole . 2022-06-07

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I am sad to be writing this review as I have eaten in here and the food really is decent. This is mainly about their takeaway service. After spending £30, a full meal was missing when delivered. The customer service on the phone was incredibly poor. Only option was a refund OR discount on my next order. First a refund is standard for goods not received. A discount next time would have been nice asa gesture of good will. What I actually wanted was for the missing meal to be delivered. Quite reasonable I thought…answer was no. If I wanted it I could go back and collect. I won’t eat here again; dine in or take out.

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Sarah_Paul1984 . 2022-05-04

MORE AT TripAdvisor

We didn't book, but there was space, got seated quickly, had a very knowledgable server who explained a few dishes when asked. Orders taken pretty quickly, and the food was bought out in a timely manor, it was really tasty, and plenty of it, they have a small range of.cocktails and we tried those, they were delicious. Woukd happiky recommend, but just be aware that they put a service charge on the bill, which we didnt expect.

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vikkimccabe . 2022-04-24

MORE AT TripAdvisor

Came here having read the reviews on Tripadvisor and I was pleasantly surprised with how lovely the place was and how packed it was too! (Shows it’s a great place if it’s full of locals!) We were led to our table and received amazing service all evening. The food was delicious and the wiring staff members deserve a special mention! Just want to say thank you to the waiting staff members for all their help tonight! This place is lucky to have people like them as part of their team! Will defiantly come again!

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956basha . 2022-04-22

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I ate here whilst working in the area and I made the right choice the food was very good 👍🏻 I had the platter for two to share of course and a couple of bottles of Keo. The owner was a very nice funny down to earth guy who was very helpful I would highly recommend

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K2710YKsteveb . 2022-03-24

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We booked this 10 WEEKS ago as a special meal out for my son's 30th birthday tomorrow, with family coming from London. I've just got home from work to be told a large party has booked and we have been cancelled. Absolutely disgusted !! It's taken them 10 weeks to tell us so we can't get anything else booked up, at this late date, the chap on the phone tried to make excuses but you either book on the diary or you don't !! Honestly don't book here because you will be let down !!

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anu b . 2022-03-18

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Visited with a large group of friends. Initially, it was difficult to make a booking. I tried several times and was told someone would call em back which they didn’t. Anyway. We managed to get a booking and was pleasantly surprised that the unassuming building which I’ve never even noticed was so lovely inside!! The staff were all really friendly and efficient, nothing was too much trouble for them. The menu is simple and limited but the food we had was delicious and good value. I was disappointed there were no specials at the weekend and also disappointed not to see moussaka, my ultimate fave. The wine is extremely expensive. And warm. They heating could also do with some adjustment, it was either hot or cold. So. Whilst I enjoyed it I wasn’t blown away. If a group chose to go back I would return but probably not by personal choice.

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Man1cmom . 2022-03-06

MORE AT TripAdvisor

What a hidden little gem decor wonderful amazing food and lovely staff made you feel really welcome thanks to Danny our waiter for the evening and gorgeous cocktails he recommended 💯 we where there until closing time and what I noticed was the staff where really thoroughly cleaning the kitchen this place is well worth a visit.

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Sexysusie0523 . 2022-02-26

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Hello we visited Saturday 26/02/2022 and ordered a special the lamb kleftiko for my wife. We have eaten in lots of Greek restaurants in Greece in Kos Zante Alykes and Alykanas a particular favourite is a restaurant called paradisico (paradise) just outside Alykes recommended in...

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F830YWphilc . 2022-02-26

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Beautiful restaurant, staff very welcoming. Food lovely, good quality. Good price. Lovely ambiance. Will definitely return.

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KimFx . 2022-02-26

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This place has the opportunity to be great but wasn't. Icecream desert 3 scoops of icecream £5.00 but because they ran out of vanilla only 2 scoops?? Red wine £26 per bottle. Mythos £4.25 for 330ml not even chilled!! Waitress lovely but this place needs...

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iains898 . 2022-01-20

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We visited for a New Years date night and the service we received was absolutely impeccable. We could not fault the service or the food, and the New Years cocktails that were being trialled were unique and tasty. Jay was an engaging and lovely waiter...

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Meghan W . 2021-12-31

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Visited Kouzina with my hubby for a date night and it was excellent. Great food, great cocktails, great service plus it’s very reasonably priced. I didn’t quite catch our waiter’s name but he was the young man working the evening shift on 4th Dec 2021-...

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spalover29 . 2021-12-05

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The food here is really delicious we have only had take seats we haven’t gotten round to dining in yet. The food is really high quality tasty traditional Greek food. Everything is cooked fresh to order and the staff taking the orders are really friendly...

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MK_Laura . 2021-11-07

MORE AT TripAdvisor

Great food and atmosphere and very well looked after. All my family (a party of ten) enjoyed it and we will be back

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Robatwalsall . 2021-10-31

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First class food and service, best restaurant in the area and great value for money! Can’t recommend enough, this is a must!

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J P . 2021-09-02

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Finally eaten here having ordered countless times throughout lockdown and it did not disappoint. The service was lovely and the staff were engaging, we were made to feel very welcome. We had a meat sharer between two for a main and ordered one side which...

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Andrew W . 2021-08-22

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Visited here for the first time and everyone enjoyed it ! I had aplatter chicken and lamb. Should not have had a starter even a sharing one !.Plenty of food on the plate all delicious .We will be back x

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Lynn G . 2021-08-14

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Lovely food, big portions & very tasty. All of our party of 6 enjoyed their meal and the desserts were amazing! The staff were very welcoming and yet still professional. The food was not cheap but pretty good value for what you get plus the...

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Biscuitbeth1 . 2021-08-02

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Went on Friday evening to this great Greek Taverna Best Greek food outside of Greece,first visit ,definitely not the last. Having family in Greece and not able to see them for a long time with the situation we are in ,definitely helped. The staff are...

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sandrasH2450MD . 2021-07-31

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Just been for a birthday meal for mine and my sons birthday. First time here and won’t be the last. Food was excellent, everyone said how nice there food was. Service was excellent and a nice clean friendly atmosphere. Highly recommended.

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thetaylors5 . 2021-07-25

MORE AT TripAdvisor

Hospitable servers and authentic dishes. Absolute delicacies. It is convenient for a nice meal in between long haul drive. Value for money

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yc_jeffrey . 2021-07-18

MORE AT TripAdvisor

Ordered for home delivery a couple of times now and the food is delicious. Portion sizes are great, ordered the sharer for two and had leftovers. Hoping to dine at the venue really soon. Keep up the great work!

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K2645WJgc . 2021-07-17

MORE AT TripAdvisor

Absolutely outstanding. Fabulous Greek food and service. The platters are great value for money with lots of choice. One point I would make is, I would remove the "falafel", from the menu as it is not particularly Greek and the ones received were not really...

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Why1 . 2021-07-11

MORE AT TripAdvisor

This place is a hidden gem. The food and atmosphere is amazing 🤩 Family orientated business with friendly staff

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sunnyk08 . 2021-06-04

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Amazing Food!! Food is fresh and so tasty . Absolute value for money! Outstanding customer service! Staff are really lovely!!

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tervinderm . 2021-05-03

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Had a takeaway from here last year when they was new open and it was amazing! Fresh, tasty and different to any local takeaways. The last two have not been great and I have been extremely disappointed. I think it’s a shame when a place...

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b_1996o . 2021-02-27

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2nd order from these guys, food is absolutely amazing , so fresh. The chicken is top notch, deserve more than the 5 stars I can give, thank you for a perfect meal again!

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Nat4950 . 2020-12-28

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This place is really close to us and cant believe we did not know it existed. But what can I say amazing food and quality out of this world. Cant wait to order again!

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amos729 . 2020-11-07

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