KFC Rhyl - High Street in Denbighshire

perfect customer service great staff quick service and great food quality: served by charlotte and the manager mohammad, thankyou! chicken is amazing i think the cook is called uday what a great guy

Popped in here for a bite to eat with my wife who is heavily pregnant and my little boy so usually the place is nice and clean and very welcoming but unfortunately the toilet was a mess there was tissue on the floor and urine on the floor and on the seat not acceptable really but we didnt make a fuss about it as someone els had already mentioned it to them so usually the food is really nice from here but unfortunately this time it wasn't 😕 the chips were over seasoned not and all that nice to eat also the chicken in my zinger burger was a little grey and mushy and wasn't as enjoyable as it usually is but the biggest problem was my wife's bbq chicken wrap as it wasn't cooked properly and as a result she ended up with food poisoning which totally ruined the rest of our holiday as she was very sick for 2 days and with her being heavy pregnant and high risk it could of put our baby in a very dangerous situation as she could of got salmonella but luckily that wasn't the case after spending hours up the hospital at mau she got the all clear and it was just food poisoning I hope they get things sorted soon as like I said before the food is usually really nice.

Good food, good timing despite being crowded, good music

Cleanest kfc iv ever been in the woman on the floor was lovely

The service was great and food was lovely would come again

Service was nice foods nice very clean

Mr Uday had give extraordinary service while on dine in service is very fast, he is humble, and assisted in the all the steps Thank you for giving such great experience

Popped into KFC Rhyl today for a little snack and were greeted by a lovely young man called Cameron M. He was very polite and helpful with a fantastic smile and made our time there a nice one. Food was great and the restaurant was clean and tidy. Definitely would go back

laura and moh greatest shift runners and cameron is quick and efficient

Excellent branch, I had a complicated order because of kids and stuff. Brandon man-marked it. Happy kids, equals happy wife, equals happy life. Great branch.

The customer service from Tina was superb lovely lady

Nice clean restaurant good food would recommend of coming and WiFi is free so feel free to use it

Food was good staff very helpful and friendly lovely little old lady very nice a credit to kfc

Food was hot and fresh, service was excellent and really helpful with any queries.

Lovely staff very friendly and good delicious

Awesome service lovely clean restaurant food on point

Hot food,staff very nice and helpful.

Tina was a pleasure and a delight to everyone in store.

Tina was lovely smiling and helpful.never stops

Been served by a big lad called Andrew, best server I have encountered lately

Been a while since ordering a KFC and damn it’s gotta more expensive for very little, the bone chicken drumsticks had barely any chicken on them the thigh was smaller than the drumsticks they got the order slightly wrong gave beans instead of gravy missing any ketchup we ordered but even worse the fillet burger meal was a mini fillet on a big burger it wasn’t a proper burger fillet. It was all £60 used to be £40-£50 and can honestly say the hungry horse we usually go to is far better and cheaper, I now know why it’s been a while it will be a long while before the next one. My mum was so infuriated by what we were given she took pictures and emailed them with her own negative review, the only reason for 2 stars rather than 1 is because it still was nice what was there and service wise it was delivered quickly and was warm not enough for my mum but enough for me macdonals is usually cold after all if you get it delivered but overall an unacceptable amount for the increase of price.

Worst KFC I have been in! Opened the chicken up to eat and it was red and pink!!!

Good food always , service was perfect and always fast

Andrew was absolutely amazing Top Guy super fast service

great service the server was quick polite and friendly: charlotte and the manager mohammad

Staff is very good with customer

Carys was very helpful and friendly. Helped me make my decision as couldn’t decide what I wanted

Carys was very helpful and super lovely

Good service and friendly guys indeed

Great customer service! Very efficient and friendly

I heard the great experience with them good quality food quick service and cooperative stuff

Very nice lady Tina dong the service

Great service received on my visit today, great table service, very speedy, looked after by a lovely lady who was dividing her time chatting to customers and sweeping the dining area. A very enjoyable visit.

Lovely to be greeted by server Tina. She was very approachable , friendly and helpful. Not only to the adults but also my children. She was also constantly on the go, cleaning around and making sure the store was as clean as can be. One of the cleanest and friendliest KFC’s I have visited in a long time. Thanks to Tina.

4 star for being a little bit cramped, and service, Tina was excellent, deserves more than 5 stars

Very nice, clean restaurant. Lady who was cleaning was very pleasant and friendly

Brilliant service especially from that handsome young lad with the tattoos !!

it was great the service and food, moh is one of the best managers

Very good manager and very quick worker

The place is very clean, and the staff is very friendly and they are extremely fast.

The atmosphere in the place is amazing and the food is amazing

No longer do coffee in restaurant and don’t do gravy as a optional side

Very good, KFC! The chips were hot, which you never get in a fast-food place. They were some of the best chips I've ever had. The chicken was very good too. The staff were friendly, which is always a good thing.

it's a good kfc with nice staff

Absolutely perfect staff were very polite and kind place was clean they stepped up and beyond thank you so much xx

I really liked the staff, very sweet, enjoying meal, 10/10

I visited today with my family around dinner time, when we arrived the restaurant was absolutely packed! We still decided to sit in and eat, we ordered at the till with a lad called David who was very polite! We ended up waiting a while due to it being busy and him being on his own, he apologised to us for the wait and did his best to make sure we were happy. The food was brought to the table by a lady called Tina who was also very polite and very apologetic! Regardless of how busy it was the stress they was under they still smiled and still provided great customer service. David and Tina are great assets to the team and are incredible workers! They deserve a raise!!!

Just had a delivery....no lettuce on the bun, the bun was rock hard unable to eat. No napkins or salt in the bag.

It's somewhere to go for a quick bite. It can get busy and again bored teenagers hanging around No reflection on the store and it's staff though. I went in tonight and the guy severing gave my ice cream away as he was too busy getting the young girls attention who had ordered after me . Then another chap came out and offered the two girls free ice cream and drinks , whilst my daughter, whose ice cream it actually was didn't get offered an apology for the wait or any sort of acknowledgement! The young man serving was so hell bent on getting the girls attention he bypassed me and told me the order number he called was theirs !! To which I told him he was wrong it was my order and I notice I didn't get offered anything. That's twice now we have been here with the same guy serving and unless your female and his age he has no time.for you ! Terrible reflection on the company

Called in today for lunch.table 14 Didn't get the correct order.chips were cold and grave was cold too.

Visited on the25th oct 2024.Carys served me and was a happy young lady with a big smile on her face .Food was piping hot .Chips were hot and tasty.Every where was clean Tina another member of staff was cleaning and it amazed me what she was cleaning .The big KFC neon sign,chairs ,seats etc .She cleaned like I did when working on housekeeping .Had a lovely chat to her delightfull lady .I can honestly say this is the best K.F.C I have been in for a long time .The experience was great😍Well done to all the staff👍

Ordered on just eat and my door never came waited like 2 hours then checked the app and it said delivered not happy at all even tried to phone them for them not answer

Fantastic service, especially andrew

Very helpful staff. I was unsure about certain dietary requirements and I found the staff so kind and helpful. Big thanks to Moh , Kieran and Andrew they all went that extra mile

COOK YOUR CHICKEN!!!!!! because it’s undercooked sometimes and my bf has literally gotten food poisoning from here

Food was not delivered and to top it off the manager spoke poor English and did not help atoll disgusting

Food was wrong. Rude staff. Drink was mainly pure ice/watered down Pepsi. Atmosphere, absolutely awful. Would not visit again

Bought my granddaughter and her friend after we'd been to soft play only the children ate and said food was fine was all hot and cooked throughly. The attitude of the staff was pretty much the same as the state of the toilets 'Horrific'. My granddaughter has an allergy (pineapple) so before I placed my order I made the staff aware of this like I do in any kfc we visit as the fruit choice is pineapple to which I was rudely told to put my order in on the self service machine even though it does actually state to notify the team of any allergies. I wanted to pay cash so after placing my order I stood and waited to then pay cash as 3 members of staff just ignored me stood there and then I had to ask if they could take my payment again, rude and short response with no sorry for keeping you waiting whilst I was just stood there doing nothing! If I'd of been there myself I wouldn't of even lasted this long before walking out but 2 hungry 7 year olds who wanted kfc kept me hanging on in there! Food came after a short wait then I asked for ketchup to be given 3 for 2 kids meals with extra fries and when I asked for more you would of thought I'd asked for the girls kidney I recieved 1 more sachet! The restaurant isn't the cleanest either and we had to wipe our own table and dodge the dust falling from the light above! The toilets were unusable unless you were willing to paddle through urine but on the plus side there was enough toilet roll on the floor and in the sink if you got that far Needless to say I opened the door took 1 look and a very unpleasant smell hit me and I quickly told the children to eat up and let's go! Kfc seriously need to have a good look at this place as its not a great advert for them. Staff definitely need a course in customer service and management seriously need to be looked at. Would not recommend and would never visit this branch of kfc again.

Grubby. Went to Maccy D over the road, spot on for hygiene.

Staff were really helpful because I didn't understand there automatic ordering machine 😕 young people have no trouble but old people don't like change 🙄

Order quite a lot as was having a party for my son all order was fresh, hot and all complete

Good service, food hot and a good selection

Not many shops open on the Bank holiday

Great food lovely staff very polite. 100%recommend

A team of incompetent fools, Food tasted a week old batter on the chicken wasnt crispy at all service was slow and staff member (tall,skinny, dark hair beard) was very unpleasant slamming and banging in a mood.

Food dry and average, chips good though. My girlfriends vegan burger tastes about 5 years old. Staff a bit rude

Been here a few times now,the food is not upto standard,came last year and its not changed

Much more expensive, much smaller portions and the food quality is worse than its ever been. Will never spend a penny in this KFC again........absolutely awful!

Just got delivery from this kfc ordered family feast received 6 dried hard chicken drumsticks looks like they must have been sitting in warmer for ages . When ordering a family feast I thought you should receive a mixture of chicken cuts not just drumsticks. It looks like they don’t care about the delivery too far to send it back just in case somebody from kfc wants to look into this my order number was201 702 950 . I won’t be ordering from this kfc again

A lot of mistakes with online orders, in store seems better service

Ordered on just eat never order from here again. I paid £25 altogether, and i did not receive my 2 pots of gravy but was given beans instead, no call or anything to confirm if was okay, for all they know its fine but i could have had an allergy to beans. And my large popcorn chick that is part of the meal never turned up! So i am not happy with this and could be the last time ordering from here!!!

Absolutely stupid when you can’t even put the correct items on a receipt into a bag! It literally tells you every item on the ticket, which is on the bag! Cost me £27! I’m absolutely disgusted and best part is there’s nobody to call! Just have to wait to see if just eat give me my money back!

Not all order sent app or phone branch no reply very poor

got every single item wrong even down to the drinks. how do u get everything wrong 🙈 plain burger - came with everything 1x large chips 1 x small - got 2x small regular popcorn - got a small tango - got a Pepsi when u get home its so depressing sort it out

Had to pay for a bag as we had takeaway never had to do that before and staff very abrupt.

They get your order wrong every time unless you eat in. I ordered a normal filler burger and a cherry pepsi on Oct. 26 2023, order number 5081. We got home and they'd given me a zinger burger and regular pepsi in stead. I can't eat spicy food, it makes me violently ill. I want to walk back there but I shouldn't have to! Especially since last time they didn't give me the popcorn chicken I paid for, all they did was give me a discount coupon for my next order. In stead of, you know, giving me the food I paid for.

Cold chips and Very salty chicken. Was my 1st visit, won't be going back! Avoid, go to McDonald's instead.

The guy behind the till is awful sneezed on his hands then carried on serving customers and the servis was awefull too

Can never get a order right. Management need to sort stuff out

Staff are like robots. 1 order at a time, near enough 10 mins to get a quick snack box.. keep your coats on as its chilly inside.

One of the best I've been too. Fresh, hot and fast service

Tables a mess not wiped down. Toilets a mess .. but as long as staff are OK on their phones it's all that matters

Visited twice could not fault the food nice staft clear and tidy will visit again. Back in towyn for our hols again went here today tuesday the 19/06/23 a few people in here but got served right away food was good chips were nice chicken was like it should be light and tasty as usual the place the place was spotless and the staff were pleasant no bad comments from us went here 12/09/23 how can this KFC go down the pan in 3 months after the review i wrote praising it the chips were dry the chicken was dry i didn't enjoy it so dissapointed. Tables were left with rubbish on them but thats not just the staffs fault it's the lazy people who go in here if back in rhyl i will go back in and try to see if it was just a bad day. I hope it was

Lady in front wanted to pay by cash and was still waiting 20 mins after approaching the till, short of visible staff, tables dirty and full of previous people's rubbish, didn't wait to be served.

Hair in food but just a standard kfc

The food was spot on. Shame for 2 of the 2.99 boneless it took nearly 30 minutes to arrive.

Dunno what it is but somehow feels better than their old store in Rhyl, maybe it's the competition with McDonald's across the road aha

Food was good so that's the main thing. Branch needs a cleaner? Nothing being cleaned maintained. Staff lost Food to a stranger. Then messed up other orders. System isent working Staff needs to learn communication. Layout was alright little work on table layout needed. Staff area. Needs a little door customers walking round counter. Service was polite but messy

It's a small version of blackpool, not as much do or see, if you have kid they would like, a weekend here would be just Enough.

Absolutely shocking service. Ordered a big order with them and 4 items came missing. 4!! One of them being a large popcorn chicken that comes with a boneless family fest. Paying expensive prices as is without the expensive ones being missing. I pay this price mainly for the chicken! And they never answer there phone to rectify, avoid at all costs

A little bit tatty and a bit of a long wait for food.

Orders come wrong. Food was served hours after it should have been thrown out. Service is extremely slow as they're more bothered serving the just eat people.

Went there for lunch with my Mum, Dad and my Brother, and a employee called Tina was very friendly and there is very good chicken 👏👏

Food was quick to come out, however the wings were cold which was disappointing. While we were there, the toilets were disgusting, a right mess. Wouldn't return to this location.

The chap who served us with badges all over his cap was the most ignorant person I have ever met!! We were polite but had the opposite response, employing people like this will lose KFC trade as I won't purchase from here again !!!!!

1 of the best kfc ever been . Really clean everything cooked fresh and cooked properly not like most kfcs I have been. Staff are really polite and very helpful.

Food was OK those machines never have receipt paper in when ordering also if not good with tech just go counter and order

Rarely get the order correct, which covers food and service.

The kid with the glasses on tryed robing me he failed to put my bottle of pepsi in the bag and forgot to put chocolate sundae in the bag

Stayed in the area for a few days and just fancied a kfc, which was quite disappointing. Although it was busy throughout the day, it really wasnt great. Waiting times wasn’t too bad but the food was poor, was cold when receiving. Dirty tables and chairs, staff run off their feet with deliveries but not busy inside and got ignored when asking if they could clean the seating area. Would NOT recommend.