KFC Feltham - Rochester Parade in Hounslow

I had a disappointing experience at KFC when I found the washroom closed. After asking the staff for assistance, they were unresponsive, which added to my frustration. It's concerning that a restaurant selling food would not provide restroom access, especially since UK regulations require open facilities for dine-in and take out customers. This lack of service and attention to customer needs is unacceptable and needs addressing.

I lobe the food 10/10 but he backrounds songs are a bit boring I think they need a better playlist of song

Always receive great service from the young gentleman called Talao (really sorry if I have spelt this incorrectly). Always very accommodating and pleasant. The entire Feltham team are amazing.

Great experience the cashier named maria is very good pleas give her a RAISE 😁anyway the food is good and come to this place NOW!!

Visited on Thursday, Food and Staff behaviour is amazing. Thanks

Outstanding service by Kothai, she was very patience in explaining the deals and offers. She exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service. I am a repeat customer of this business, and they never disappoint me. Keep going good. One of the best in town better then McDonald.

Staff is very helpful good service in this kfc. One lady Raveena is very helpful. I want to boneless chicken nd she told to me one offer 10 boneless chicken in 7.99 . She said You can take this offer . I was very heeppy . She was very good .

for the food was good and fast, and thank you for Raveena she was very helpfull and nice services

Really cooperative staff Specially Raveena

Good service. Very helpful staff.

Good service..lobby area tidy n clean

Raveena is bestservice..staffs all r good

Raveena is best cashier..wel come smile..all r good over there..

Feltham kfc is great kfc . Best service in feltham kfc . One lady cashier raveena is quickly pack the order ND best service . All staff is very good

Today I come feltham KFC . All staff is very friendly and polite. One cashier Raveena is very friendly treat with me and my wife . Good service by Raveena .

Today I was coming kfc Feltham . All staff is very politely nd good service.One lady Raveena is very happily treat with customers. I was very happy.

All staff is very good nd polite one beautiful small girl is Raveena very happy nd good.

It was great experience. Staff very polite specially Ravina.

The food never arrived, it was taken to an unknown place or stolen. It was noted that it was brought. I got into the car and drove from where I ordered the food, and in 5 minutes I was at KFC. So: after showing the bill, they were unable to help. The food was taken 10 minutes ago, and they cannot tell the driver's number. I called the manager, she hid for about 10 minutes, but then she appeared. She was completely incompetent, aggressive, did not help anyone at all and only shouted that she had a lot of orders. I have never had such an experience in my entire life. Never buy anything here and walk a mile away. Savage cafe, which is absolutely incompetent and not even going to help you!

Ordered food yesterday 10 piece bucket. Every single piece of chicken was bland and oily. There was no seasoning on the chicken at all. It was awful.

Top lady Rabina, she served me quickly! 👍👍

Good staff and Rubina shee good Warkar

Today I was coming in Feltham kfc . I was very happy bcz all staff is very friendly especially Raveena . Excellent service in Feltham kfc. 🙂🙂🙂🙂

i went to kfc and i ordered a food and they gave me food after one hour when i asked why my order is late than staff talked with me very rootly , i had very bad experience, please change the staff As soon as possible.

We come to this kfc everytime we come to do workshops in feltham hmp. The team here are amazing! giving us 5 star treatment each time we come. That’s why we keep coming!

I went to KFC ( Feltham) for buy food but staff very rootly bheviour.. Thanks

Good service . All staff is very helpful as well as Raveena . Tasty and fresh food . I was very happy . 😊

good service also tasty food . good staff Especially raveena is good .

Best kfc ever I visited on Thursdays

I went to KFC ( Feltham) for buy a food. I ask to them for food bt they dnt know how to talk with customers and they are very disrespectful with customers,They talk with me very rootly pls change your staff ASAP Thank you

After ordering a mini fillet burger, this is what they deem as acceptable. Always always always check your order before leaving

Excellent, super fast service and friendly staff.

I served by raveena excellent service N all r good there👍👍👍👍

Verry good staf service especially good service given by raveena with smile face

Service is very good staff also is very good especially Raveena thnxxx for good service

That only accept card payments unless it's changes

Went to buy a quick drink as it was hot. Ordered drink using the electronic facility. Not easy to notice that machine. Assistant pointed it out to me.

Everything was perfect the staff were awesome I had a delightful time with my friends, Enjoying my food

Today I had a great experience at the outlet, the girl Raveena helped me to place my order ... I found her very efficient and helpful.. the food was also delicious and fresh. Thanks .

Served very well. Best employee and respectfull named. Raveena

The seating area is clean and tidy, I was standing in the shop and wanted to ask a question the staff member just looks at me says just place your order there mate turned round and walked off not helpful at all I placed my order on the self service then when I collected my order I was then able to ask a different staff member my question what the staff member was helpful with This was during a quiet time so for the staff member to blank me I felt was just poor service

We received good service from the Goan girl today 08/05/2024 around 6pm. She was friendly and quite helpful while placing the order..

A very good service received today by a Goan lady around 6pm today 8th May24

Please avoid at all costs if you don't want to feel disappointed!!!! Totally ignored my dietary instructions, Worst customer service!!! Totally disregard to customer value!!! Rude rude rude staff!!! My recent experience at KFC was incredibly disappointing and frustrating especially considering it was for a special family occasion. I ordered a sharing bucket to enjoy with my loved ones, but the staff member who prep my order completely disregarded my requests and exhibited a shocking attitude towards customer service. Not only did she ignore my specific instructions, but she also failed to ensure my order was complete. This experience has left me feeling deeply disappointed, disgusted as I only found out once I reached home to discover she totally ruined our KFC experience... I have no desire to visit this branch again not I would never recommend this Feltham branch!!! It's disheartening when such a simple request for a special occasion is mishandled in such a careless and rude manner is absolutely disgusting!!!!

When ever I step into feltham KFC, Angela always greets, regardless of how busy she maybe, she is a multi tasker who is committed to serving her customers and knows how to have a very pleasant conversation. During my order she took the time to talk about the various deals that would suit my needs and gave me an option to go for 20 hot bucket wings for £7.99 which was a part of KFC deal. She indeed goes out of her way to provide an excellent customer service. Thank-you Angela for going an extra mile, our orders are always served fresh and hot and the best service me and my family has experienced with you. I would also want to take the opportunity to thank the entire staff members.

Just visited this kfc , amzing service , lovely food , best kfc i ever visited 😉👍

The food there is awesome and usually I go for bbq wrap. Apart from that Angela is very friendly and welcoming staff.

The service of staff is really good and ravinna she tells me abou The offers going on the way of talking is great moreover the food is very fresh and delicious I’m very impressed by revina and other staff as well 😇

My preferred KFC in the area and will always go in to the restaurant to order my food. I’ve always had the pleasure of Angela serving me and she always goes beyond and above to make sure we’re satisfied with our order! Angela will make sure service is speedy and food served is hot and fresh. Will be my go to KFC as long as I’m in Feltham.

Nice service and good staff behavior

Tasty Food! Best Service! Polite and Friendly staff! Clean and Tidy seating area for family. It's very difficult to find a tasty food and a clean restaurant and polite people, especially when you are a vegetarian around the Feltham area. But your store defied all these with very tasty and hot food: We had vegan burger and veggie rice box and salad box. Your staff made sure we were served the burger hot and crispy at the same time juicy inside. Salad was crunchy as we exactly wanted. And the topping on the cherry was the seating area, though it was very busy and crowded, the staff kept it very clean and neat which is the most important for parents like me with kids. Thank you very much Joseph and Raveena for a very polite and friendly service.

Very fast service specially all crew members are good but angela is my favourite one

VERY GOOD FOOD SPECIALLY WINGS WERE TASTING WAY BETTER COMPARED TO OTHER KFC ARPUND EXCELLENT CUSTOMER SERVICE BY ANGELA

I recently visited KFC and had the pleasure of experiencing exceptional service, thanks to an outstanding employee named Angela. From the moment I entered the restaurant, Angela's commitment to her job was evident. She greeted me with a warm smile and went above and beyond to ensure my dining experience was nothing short of excellent. Angela's attentiveness to detail was impressive. She took the time to explain the menu options, making recommendations based on my preferences. Her knowledge of the menu was extensive, and she was able to answer all of my questions with ease. It's evident that Angela takes pride in her work and strives to make every customer feel welcomed and valued. In addition to her exceptional customer service skills, Angela's efficiency and professionalism were noteworthy. Despite a busy restaurant, she remained calm under pressure and ensured that orders were processed quickly and accurately. Overall, my experience at KFC was elevated by Angela's dedication to her job. She exemplifies what excellent customer service should be, and her commitment to ensuring a positive dining experience is truly commendable. I will certainly be returning to this branch of KFC, knowing that Angela and her team are there to provide top-notch service.

Im coming to that store unless 1 time a week, when im off!before i entry i check always if the lady her name is Angela is in there,shes excellent..always very kind..very professional..always smiling...she make you fell very welcome!one example rest of the staff need to follow!!a big thank you to her!!

Well i visited KFC few times but my experience with KFC was brilliant because of the behavior of staff especially Raveena she was so polite and kind.She was not just serving but also she was doing extra efforts for those who were confused to order or to choose. She also helped me to choose my order which makes me very comfortable and home like place.Top of that tables and floor was cleaned instantly after use .I would say that after getting such a good service and environment i want to visit KFC again and again .

Just went there and the service has improved to when i last went there. Got served without any issues. Food was hot. The the new guy talalo(aka mr t) was very attentive and provide great service without any headache which normally happens when visiting kfc..

Great food, incredibly quick service and very friendly staff, especially Angela!

I have came to eat lunch in KFC FELTHAM with my daughter, it as been such a nice meal for us. Which is 100 times better than mc Donald’s and we have severe by Angela her team she has been lovely friendly person . Overall I am very happy will definitely back again. Thanks

Hygenic ambience.. food always hot and tastes as expected. Brilliant and helpful staff. Angela was efficient and make sure even the takeaways are piping hot before sending out.

I work next door- so I’m here a lot. Food is always hot & fresh. Angela’s customer service always goes above & beyond. Lovely staff.

There's a staff called Angela in this restaurant, who does above and beyond. Excellent customer service, highly recommended restaurant.

Amazing staff...all of them including Angela, and always have fresh food

The ølady in shirt was very supportive suggest on kiosk.

Angela is very competent, she loves her job and smiles a lot when serving customers. She is very friendly and polite.

good food and great service from the all team. Especially from Angela

The best service that I have experienced in Feltham KFC from Alisha, always serves costomers with big smile on her face. Thank you Alisha

Angela at KFC provided exceptional service during my recent visit. She greeted us with a warm smile, took our order promptly, and ensured everything was perfect. Her friendly demeanor and efficiency made our dining experience enjoyable. Overall a great atmosphere and place

Great consistent service especially from Angela every time I’m there without fail

Amazing service from the staff , the krushems were amazing and a big shout out to the women at the till , so nice and friendly, I reccomend.

The best KFC restaurant/take away in the area. The restaurant is always kept very clean with no left-over food on tables or floor. The staff are always so welcoming, especially Angela who always goes the extra mile for customers. They all do an amazing job at getting orders ready quickly and the food is always hot and edible. Please continue to maintain your high standards. Best wishes to the team Dave (no mayo - lol)

Angela has a brilliant customer service I love coming here a lot 🌺

The staff was welcoming and helpful . Food was fresh and on point .

I am very thankful to Talaal and his team members they were amazing and they prepared my food quick and served me with fresh meal and I will definitely visit them again , brilliant kfc branch Feltham 👍

ANGELA is amazing. Always very friendly and welcoming. The food and service is always great that's why I keep coming back. Thank you Angela, Madhu and all of the team :)

The friendliest staff ever. Madhu and the shift runner (manager) are always smiling and very welcoming. Great food and great service. Keep up the great work.

I am from outside the United Kingdom. I am from Saudi Arabia 🇸🇦 I want to thank the employee Talal for helping me choose my meal. The employee Talal was very helpful and kind. I will visit this branch just to see him.

Came to get food was amazed by the fantastic staff on the evening shift very helpful will 100% be back.

Ordered mini fillet burger and mega box. Got home to find I had been charged for and received a full fillet burger. The actual chicken was half the size of the bun and was charged £4 for it, also cold. Will not use again.

The SriLankan woman at the counter tonight, I didn't get her name, Maria's colleague on shift tonight is the RUDEST ever person I have met in my entire lifetime. Maria was very good and human towards her customers. The KFC app didn't send a confirmation email with the order number and the app when refreshed lost the order number. Any app like just eat, uber eats or deliveroo would send you a confirmation email with order number and details. How is it customer's fault that their own KFC app is underperforming by not sending order details to it's customers.How can a customer byheart and remember the order number and all the contents of the order when asked all of a sudden. I was trying to remember the order details, she is not even patient. In this world when you can be anything, try to be kind out of everything!! Please train your staffs to have basic respect, kindness and communication code of conduct to customers and not have an attitude that they rule the entire world. Such a shameful code of ethics and unprofessional behaviours! There is no star less than 1that can be given hence the 1 star even.

Hygine: I just purchased some food from here 30 minutes ago. one of the staff accidently dropped about 30 cup lids on the floor. she picked them up and placed them on the counter where my food bag was being prepared. I then was shocked to see these same lids get placed on the shelf along with the clean ones ready to be used for customers. that particular staff member didnt washs their hands either after collecting all the lids on the floor and went on about her work. I called for the manager, a lovely lady called Kothi, and asked her why the lids which had been on the floor where next to my food. she said she would look into it?? I replied, what is there to look into... those lids need to go into the bin. She then walked off, and I called for her again. she called out without looking at me, "wait a minute sir". I waited a few minutes for her to return and mentioned that she hadn't answered my question. I could see the staff training was lacking and I suggested that generally you should offer an apology and things that fall on the floor should not make it onto surfaces where food is pepper. What a thing to see before receiving my food. disgusting. KFC, you need better training for your staff. your customers are not dogs....

Angela is seriously very very fast and hardworking

Can make it easier for cash sales. Not everyone has a smartphone.

Just bought kfc and its uncooked.i was supposed to enjoy the meal but it turned our horrible

Friendly service by Front counter Staff and great quality product made my KFC experience an awesome one..

Food good as always but customer service was appalling. Treated very poorly at the till.

I had to visit after they were let down by Just Eat. Despite my visit, the problem couldn't be resolved.

Delicious food, friendly staff , clean environment..

Been in feltham for like 1 year now I’m a regular customer here people are so good to be honest and good food just love it keep up the good work👍🏻

We were hungry and found this KFC in Feltham on Google. This was the worst KFC that I have eaten up till date. The food, the service, the ambience, the staff you name it the house was falling apart. They didn't even have ketchup to serve with the fries. I had to go down to a convenience store down the road to get ketchup. The staff was not all helpful especially a lady who was so rude. I request KFC to revoke their franchise and do justice to KFC.

Clean restaurant staffs are so friendly

Fast n friendly service.. quality food .clean big sit in area..best KFC!!

Avoid this dump. Food appalling for the cost. The staff member handed us our order and when we questioned if everything was in it, he checked and found that one meal was missing. After he and the manager had handled all our food again, they had to cook our missing order which meant that by the time that was ready, the rest of the food was cold. The hot wing in the meal broke the world record for smallest bit of food that I have seen. The chip was bigger and there wasn't many of them. Won't be going there again.

Had bucket and dine in. The chicken was half cooked and the urine smell (probably coming from the toilet) was so annoying and disgusting. The staff was Ok thu. I felt like I am having a hospital food in a very run down hosptial in a 3rd world country. 🤮🤮

I have ordered original recipe chicken which served for me is half cooked , when I asked the same , the KFC waiters n manager are saying it's cooked as per their opinion meanse they don't want customer opinion, I don't know who's selling whom. Even the response also not good. The worst chicken I have ever tasted . I have also order barbeque sauce chicken the sauce which is also taste bad.

found a strand of hair on my potato and gravy!!

Unprofessional staff and during food serving time staff chewing/eating food, which one is unhealthy. Very rude staff.

Good to eat and toilet to used . I was with my mother with wheelchair and in mina bazaar to used toilet is very good.

We ordered chicken styles of Kansas BBQ, Nashville hot dipped bites and original recipe chicken, ironically the taste was so average and dull. We ate KFC in LA, California and in India many times and at many places, they were always good flavoured and tasty, this KFC Feltham supposed to close down or rectify their cooking and serving, for better standard. Bad taste, bad quality and waste of money👎👎👎

They didn’t accept my Blue Light card during payment, as their scanner was down, but they didn’t mention this when they took my order at the window (I did state to them prior that I had a Blue Light card). All they said was I needed to link my card to the app. Food was particularly bad today. The worst KFC I’ve ever had. It was very chewy. It tasted like the chicken had been sitting there for a while, the lettuce was very soggy and the chips stale. One positive is that it encouraged me to go back to my diet.