Kfc in North West Leicestershire

Not my choice but the children wanted chicken Southern fried chicken has meant to have crispy skin this was just oozing fat tried to dry it out with kitchen towel just disgusting took the kitchen towel off and it was so greasy it took all the skin off the chicken Absolutely horrible

I ordered via the app for collection and was told to check in on the app so I did. The app told me my order was being prepared and it would be called out once it was ready. I sat and waited for about half an hour and went up to the counter. The lady proceeded to tell me I was supposed to check in at the counter, that was not explained in the app or anywhere so how was I supposed to know? I went to the toilets and one of the cubicles wasn't even in order, the floor was dirty and the smell of the bathroom was overall disgusting, it seems like they don't clean properly. The staff act as if they have all the time in the world, moving about like snails, chatting and laughing with each other! I finally got my order and proceeded to drive home. Once I was home, the bag had split in half, leaving all of my dinner in the footwell of the car. Clearly someone had not put the lid on the gravy properly as it had spilled everywhere! The food was mediocre at best. Most of it was cold and unappetising.

Chickens is Coalville have only got legs because that's all you get everytime Always something missing poo hole If you want the finest dried beans and chicken legs this is your place

When to collect food, when we got there we was told we couldn’t order any orders which involved family eating as they was near to closing, and couldn’t be bothered to cook any more pieces. No manners in which they were speaking to us as customers. Polish member of staff was yelling. Rudeness to another level!!! Customer service courses- try sending your staff in some! Will never order from here again, rather go into Leicester. We was given all the rubbish pieces, dried out, obviously they’d been sitting there along time. My friend who I was with actually was a manger from another branch and was shocked in how we was treated by the branch in Coalville!!!!

We ordered from here tonight Friday 1st September and yet AGAIN the order is incorrect, normally they just leave out portions or the drink but this time the order is an entirely different order including order number! We called the restaurant to be told we had to go to just eat to get our money back and we had to go to collect our food. The manager that deals with the telephone calls has AWFUL customer revive skills. She’s rude, disrespectful, never takes responsibility for giving the driver the wrong orders and always blames them. She needs sacking. I have never known incompetence like it, the job is not particularly tasking, cook food, put food in the right bag, send food AND drink to house with a driver. She blames the driver so she isn’t penalised for it! It’s a shame really because it’s in a prime location and got real potential. The CEO is clearly not taking an interest in his chains and franchises and the franchise owner clearly has zero interest in the reputation of the establishment. It’s a catastrophe at best. The entire place needs sacking and starting again. To say I’m furious is an understatement and it is not an exaggeration when I say they make a mess of every single order we have placed. It’s ridiculous

It wasn’t bad until one piece of chicken had hair on it and it ruined my meal ordered on justeat. Only time this has happened but I couldn’t eat any more after

Place looks like it's never been cleaned, such a slow terrible service, and food way below par for a KFC. I now understand, why the locals drive to Ashby KFC, rather than use this awful place on their doorstep.

Went in today for lunch. Uncleared tables is the first impression followed by being asked the same question at least three times over the order, then got the wrong drinks. No napkins or cleaning wipes so had to go back to the car for tissues as you can't eat this food without, especially if you have a beard. Food was soggy, tepid fries, and dry chicken. Won't bother going here again Ashby, just up the road, is much better.

Not the best kfc in the world and that’s the best I can say about it food was cold and over cooked just not great

The beans were dry and burnt black asked to do meals so we knew whose were whose I ended up with the sh** burger and vomited

Worst KFC ive ever had....zinger tower trilogy box meal and a bbq chicken wrap is what i ordered on my lunch break. Everything was cold apart from the gravey which was a little bit warm. The zinger tower burger was slapped together with no care and attention the chicken wrap had bones in and the drink was only 3/4 full. Absolute joke and there is certainly nothing finger licking good about tjis place any more suggest you close your doors for good or have a serious think about whats going on in this place

Do not use!! Appalling service long wait ordered family feast wrong side orders and NO fries overcooked cold chicken!never again!

I've worked out that it is with good reason theres always a massive queue at Mcdonalds across the road and never one at KFC, its because people dont want to sit in a dirty environment while eating, The staff in KFC seem to just stand behind the counter quite happy that the restaurant is filthy In 90% of Mcdonalds theres a member of staff on the restaurant floor cleaning and usually another outside picking up litter So Colonel Sanders, if you're listening if you need an example of how to run a cleaner fast food restaurant just peer over the A511, and use the Mcdonalds business model, oh and don't employ lazy staff

Took 30 mins for food half my order missing rang them got called a liar and hung up on rest of food was cold and chips was soaked in oil poor management =poor quility stay away go Ashby

Waited a while for meal to come out when it did Food was forgotten when I went inside staff was rude and coughing all over food. Food was cold and soggy. Never ever ever again.

Management not wearing face masks. Hair found in food. Missed off half my order. you should he ashamed

food all over the floor, staff shouting at each other, food was awful, no fries with my meal,no sauces available either.

I placed an order to a woman in a sling she got the whole order wrong. Keep well away. Food was cold really cold service was so slow a real shame and a total let down

KFC Coalville,keep well away!The garbage they're passing off as KFC is shocking!!I've sent there chips back in the post bubble wrapped!

This Coalville one needs to shut down seriously!We had a drive thru asked us to wait 7 minutes! So 25 minutes later a woman with a right chip on her shoulder came out ranting and moaning, did not bring the bottle of pop we ordered so I had to go get it myself, then once we got home to eat our dipping box... guess what?? No dips!! You are all clearly useless Coalville

Absolutely disgusting KFC. I love KFC but this one in Coalville is diabolical. Horrible staff and 2 of them were smoking cannabis round the back of the drive thru... I took my family there for food and we had a family feast bucket and the chicken was pink in the middle!!!! We complained and the manager (who had black teeth) wasn’t even bothered! We eventually got our money back and I will NEVER go to this KFC again! Shame there wasn’t a minus option on the rating because this place would be a minus 5... Also they have rats in the bushes in the car park... DISGUSTING PLACE!

Where do I start. The staff are always half asleep, food always takes ages and always arrives cold due to it being sat on the side for 5 minutes.Next, the toilets. Honestly, go over the road to McDonald's for the loo, unless you like the smell of staile pee.Lastly general lack of cleaning. The place is disgusting, food all over the floor, on the tables. Members of staff clearly not washing their hands. The only saving grace for KFC, is that a new KFC is opening up in Ashby. That will have to go a long way to be this bad.

This is a Average some times the service is good some times the chicken is cooked good it all depends on what staff are on

Refused to swap chips for alternative side, despite EVERY other branch doing so. Food rubbish, floor in kitchen area filthy (view from drive through). Even found a used recovery in chicken on one visit. A certain member of staff is do rude and abrupt it's appauling. Inside the branch is even worse the filth and Greece on the floor the toilets the lot. One particular lady speaks like dirt to us

Consistent bad service, ordered through drive through asked to park in bay as food wasn't ready, still sat there 20mins & ended up walking in the restaurant to collect as they forgot to bring the food out!! Once home not all of my order was in the bag ( not the first time this has happened) and the fries were burnt, extremely greasy and inedible, then had to drive back to return food for a refund. This is in my experience the worst food outlet in coalville, never using it again, sticking to McDonald's.

Restuarant was freezing cold..people going back out to their cars to get a coat.The floor and tables were filthy but someone did manage to sweep up some food debris and left it in a pile on the floor by the bin.Staff were very busy..out the back chatting to each other .No crushems available but probably a good job as it was so cold in there anyway.The only positive was the girl who served us,unfortunately didn't get her name but her customer service was excellent.

Words cannot describe how bad this place is. Have been around 3 times for take away as it is local to us but will not go again. Hoped it would get better but have been served by the worst assistant every time!@!@

Went in for a quick snack.. one girl serving I believe her name was Kirsty. The only redeeming part of my visit . Helpful and friendly despite all of the problems caused by them having hardly anything in stock that I wanted. They didn't even have bags to put the food in. Duty manager standing around on his phone and all the other staff in the back doing nothing of any use. Food was average . I'll use McDonald's next time. Ps promote the girl on the counter you might end up with a better restaurant. Only got a 1 because you can't leave a 0

Ok so I know they are probably cooking to order but I waited 10minutes to get to the order bit, there was only 4cars in front of me, then another 20mins+ to get my food..my kids were not too impress and wished we had gone to McDonald’s..they were then deeply disappointed with the kids meal, ok so you have icecream as an option which they love but the size of the box and the food inside was a shock!! I know kids don’t eat much but maybe they should consider, as a company, making the boxes smaller or adding a toy/activity pack...Anyway i didn’t take a photo as I quickly sorted the kids in the car park, I just couldn’t cope with the crying any longer, when I got home to eat my food, I had no dip which comes with the boneless banquet, no salt, no wipes, no spork, my chips were freezing & dry and my chicken was not as good as it has been before as in fresh and hot (we always take our food home as we have sat in before and been appalled at the state of the place) but my chicken was edible..oh and I had no straw for my drink..when I arrived at the payment hatch they asked me if it was 2 chrushems, which was obviously the order after me (he was shouting a lot in the queue so I would imagine he gave them what for when it was his turn) all in all I think there was enough staff there to be helping but not sure they were helping the staff on drive through, the wait was far too long for a ‘fast food’ drive through restaurant, the kids meals are pathetic and my meal was not great, we won’t be back and will be trying the new one in ashby next time!

i have used this KFC on many times and i am sad to say it is not always a good experience, the last time i had food from their my chicken was not cooked all the way through. Tonight i went in to get food they were not busy and with only 1 car in the drive through. I ordered my food then stood waiting in totel 10 min while a young lady was taking orders but the rest of the team members were either serving car coming through the driver through after i had paced my order, or they were just standing around talking and messing about. from the reviews on here i guess i am not the only customer that think they are terrible.

Staff too busy chatting, had to keep reminding them that I had paid. Then found black hair in beans and chicken. Absolutely disgusting.

Really slow all the time and service is not great.Also it never actually has any of the food on the menu , it is always out of something like gravy or even chicken which is odd.

Attended yesterday. Was shocked with staff working in the cooking area!!! No hair need and they are cooking and handling food!!! Advertising coffee ☕and cookie, with suppliers being blamed for not delivering many items such as carbonated drinks, cookies...the list goes on!!!! We tried to use the toilet facilities hahaha they really don't like customers using these!!! The disabled toilet/ baby changing room was locked, the ladies and the gents toiled had notices stuck up staying the facilities were out of order!!!! The problem actually was, they don't want to clean!!!! The tables in the restaurant need cleaning!! I mean disinfected!!!! I was absolutely shocked!!! If the facilities and restaurant doesn't radically improve, overnight....your gonna cause serious health issues to customers and this business will be closed down!!!! Come on sort yourself out, staff!!!

now don't get me wrong. I love KFC and often frequent the one in Leicester city centre (a much better one) but as for coalville KFC words cannot describe this place. everything is poor, especially the service and the worst thing is.. it NEVER improves. the staff are unkempt and seemingly don't seem to have any customer service skills. always left waiting. always something missing from your order and the place is always untidy. the place is not run well and as mentioned the staff don't have a clue (often there uniform is scruffy and untucked and covered in grease and that's front of house!!). if your left waiting there is no interaction at all between staff and customer and there are no social skills (not even a welcoming smile). this place is a let down to the rest of well run KFCs in the country.

The restaurant is always dirty with rude obnoxious staff who talk down to you. Tonight they could do fries with any meal but wouldn’t discount the meal or add to it to compensate. Wanted to charge the same price for left. The member of staff was very rude and upset my 11 year old daughter with her attitude and language.

I took my kids to eat here. Ok they aren't very quick to give you food but the food was literally being cooked to order!!!! We bought the bargain box meals. A vast amount of food, literally in each box and gravy!!!! You have to order and pay for a drink as this isn't included but really good price. Good was hot, cooked to order and was too much....so if you want plenty order a bargain box for one at 3.99 you can't go wrong. Establishment was clean, friendly and welcoming. Well done KFC Coalville, you done yourself proud!!!

Worst kfc I visit , takes ages to get food , the order 9/10 is always wrong .

Excellent customer service by the new trainee cashier and Kirsty. We ordered a larger meal to share in the restaurant and take the leftovers home. Kirsty happily provided us with a bag to allow us to bring the leftovers home. Excellent service. The food was what you expect at KFC. No complaints at all.

Staff were jet-spraying the dustbins in the drive-through whilst wearing the KFC hair net, cap & other uniform. The back spray from the dustbins was spraying all over the employees - terribly hygiene practice.

I appreciate this is a fast food restaurant but I do expect some form of clean. It has filthy tables, floors, toilets, walls, even the tray hadn't been cleaned and still had previous diners grease and salt on it. Disgusting hygiene!

As with most fast food outlets KFC can either be very good or really dreadful, It's either fresh and hot or been left and cold and chewy

Wouldnt bother! Sat in the drive through for over half an hour and still have no food! Wont be coming back! If we could of left then we would but cant get out the drive through! Shocking never waited so long for chicken!!!!

After visiting the KFC in Coalville I am now convinced there is life after death! More atmosphere can be found on Jupiter. No music, no vibe, uninterested staff and when you could grab their attention you were only allowed one sachet of your preferred choice of garnish. Food was dry and overlooked. Needless to say my next visit to a fast food establishment will be of the Scottish influence (McDonalds)

We called at around 7 pm when the sunday rush had finished. The food was very greasy; more so than other KFCs. The toilets were filthy, smelly and had no paper in the gents. The floor of the resteraunt was covered in food and packaging as though no one could be bothered to tidy up. Its been 2 years since I have visited but not improved at all. It will be more than 2 years before I give it another chance. Why chose to eat in this dirty smelly filthy place when there is so much more choice?

The only time we go here is if we are desperate for a KFC as it is the nearest one unless you go to Leicester service station. The food here is either so bad it makes you sad that you wasted money on it or it is just satisfactory, Rarely is the chicken hot, the chips are absolutely awful in that they are also very cold and dry and when sauce is required on a product they either put way too much on or basically nothing at all. If you go through the drive through you can tell the kitchen has very little in way of a system as people are just rushing about asking each other for help not knowing what to do. The management there really need to listen to these complaints and step the hell up.

This is a small KFC, but it is clean and food served quck and hot, food was cooked okay and the employees were friendly and helpfull, there is plenty off parking outside and the seating area is large, toilets etc are there and it backs onto the petrol station shop.

Won't answer to complaints my drinks were watered down and is very unclean only been 3 times and not been for the last 6 months Other KFC I went to very different to this one. McDonald's across the road much nicer and cleaner

Have nipped in here often after work for a quick bite and a chat. Clean premises, friendly staff and of course lovely food. Some of these places can have dry or greasy food, but I've not been disappointed by the quality. Drive through available and plenty of parking.

food poor, not clean enough, manager not responding to complaints. more staff training required. but staff were polite.

Please refill your tango drinks dispenser, I just received two very watered down gross drinks. Cookie was OK.

Horrible,Bad service from staff that clearly didn't know what they was doing. On complaining that my food had been sitting on the side waiting to be completed for nearly ten minutes, the girl took it in the back and put it back on the shelf and gave it me back . Food was dreadful. I will be calling head office 1st thing Monday morning

Often go here as I love KFC, but am always disappointed by this branch - always messy, slow service with members of staff who don't seem to care, often ran out of food or drink, and don't even consider the drive through!

I should have learned my lesson. Avoid this badly run KFC like the plague. Each visit something is wrong! Either "coffee machine" broke, got home to find half of order is missing but charged for! The best one was last week when they had ran out of FRIES at 1130am!!! I got offered a hash brown instead!! Joke. Also got over charged for three hot wings and only got two. Burgers are so thin it's hardly a snack now! Shut it down and replace with Burger King!

It serves me right really. I visited this place about 8 years ago, but had such poor service that I swore never to return again.Today I decided that the service must have improved since then and I should try again especially as I wanted to try the stacker burger.After eventually finding the drive through entrance (surprisingly poorly signposted), and waiting patiently at the 'Comfirm your order here' speakbox (so long that I was beginning to wonder whether I had missed the 'Propose your order here' box), I was informed, after requesting the stacker burger that they had no lettuce, nor BBQ sauce for this!For goodness sake, this was at 13:15, presumably early lunchtime (as the restaurant was empty) and couldn't one of the staff nipped across the road to the rather large Lidl to pick up some lettuces and sauce????I instead went to the adjacent McDonalds, to wait in the massive queue (obviously massive for a good reason) and got a burger with some lovely crunchy lettuce.

Popped in for a family bucket as been out and too late to start cooking when we got home. Only a man & women sat inside...counted 6 staff who all liked they had sucked a lemon...no smiles or greeting bt a limp scripted moan.Ordered food and paid, wife then wife said why have we come here its tastless....waited 10 mins to get our order and felt sorry for young lady who served us...rest of staff just stared at her when she asked for some bits.Got meal, went home and ate it...thats the end.Will not go back.We also have a Macs the width of teh road away...and always got people waiting to go through.O KFC were have you gone wrong, look at the financial cake you are loosing out on...Someone needs to grab this one and sort out.....

AVOID AVOID AVOID!!!The staff was completely rude!!The food was dreadful Greasy and cold, took the first order back as it was that bad. Second order was just as bad.The chicken was cold the chips was not cooked long enough so hard greasy chips (also cold)The bottle of Pepsi was warm (not room temperature warm WARMER)Worst £18.00 EVER!!!!All I can say about this place is AVOID!!!!!!

KFC is usually consistent quality, however the Coalville one seems to be greasier than other KFCs. No need to return to this as there are plenty of other good alternatives

I worked here some years ago and it was hitting targets, staff were friendly and would work their ar*ses off. No gruesome stories that you'd usually hear about fast food or QSR restaurants. The last couple of years I've been back as a customer, the place has gone extremely down hill. The lobby is dirty, the staff don't look as if they know what to do (and extremely rude in most cases). The staff turn around is ridiculous so they obviously aren't happy in their jobs. To be fair some days I wasn't but your their to do a job so it wouldn't hurt them to make an effort. Nearly EVERY TIME I've been in the last 2/3 years there have been issues with my order. I never expect to go and have a happy experience, the customer service there now cannot serve, pack or deliver an order without an issue. The only reason I go is because it's the closest KFC for miles and I don't go often. I wouldn't say avoid but I wouldn't say you will get your standard service, it's very poor.

This place is a joke. I've been 4 times and the milk shake machine has been out of order and still advertised. Served the wrong order for my children. Mine wasn't a tower only a zinger. It's a mess the toilets are a mess. The organisation is non existent. A poor KFC in my opinion.

My workmate and I visit coalville kfc two or three times a week , when we drive in from N. Ireland.Probably not anymore though.We bought our food using debit card , with time to spare I ordered two coffee's and used a Scottish £5 note......Code red ensued! !!.The server held it up to the light ,in full view of the queue behind me ..then showed it to her friend ...who held it to the light ! Then out came the fraud pen This process then continued through most of the staff until we found one person that realised that sterling is the currency of the UK. All in full view of the waiting customers.A bit embarrassing for us , as it appeared we were trying to pass off fake notes. No apology or embarrassing smile...don't think we'll be back.

If you want to go here for fast food don't bother. Slowest service ever. Me and husband waited 20 minutes to order our food even though there were only 2 people in front of us. The poor lad taking orders was doing everything whilst his team members stood around and watched him. I ordered 2 pieces of chicken with chips and got 2 wings. Not much meat on wings. I took it back and he gave me 2 thighs. I felt so sorry for this guy. No manager around. Give this place a miss.

I have had some poor and some fair visits here over the years but generally, the standard of the place is average. Generally clean but the food can sometimes be awful. There are some great characters amongst the staff but it seems generally disorganised and it feels a bonus if you get what you actually ordered.

Avoid this place at all cost, always serves sloppy chicken, that's wen ur not waiting 45mins for a simple snackbox, and the final straw today RAW chicken, see pic below ( the rest of it was in a serviette at side) asked to see manager never came after waiting 30mins shocking place needs closing down, or spend money training your staff rather than giving the place a face lift!!!!

Only 1 member of staff taking orders. Had to stand in a growing queue for at least 10 mintutes....fast food???? The speaker above the queue was blaring out at night-club volume and it took me all my time to hear what the customer service person was actually saying to me when I eventually did get served. Food was very nice when it arrived after having to stand to the side to await its arrival.GET YOUR ACT TOGETHER KFC - NOT GOOD ENOUGH!!!

kfc, good place, not a big on kfc, but no probs how exspect to be fair. standards are what u exspect from fast food

Just got back after stopping off at KFC Coalville for a bite to eat.What a disgrace!!Staff very flippant and a 'couldn't care less' attitude.Chicken literally dripping with grease and chips cold.The chips looked like they had been out since last week, they were almost stone cold.Not only this but no hand wipes and no tissues whatsoever!!People were using the paper bags that the small chips come with to wipe their hands and that of their children!Getting salt sachets and sauces was like getting blood out of a stone.... once they had managed to find them....There was no Manager to complain to in order to address this issue, just a handful of young staff who all seemed like they didn't have a clue what they were doing.The seating and tables were all covered in grease marks and bits of food - quite frankly disgusting!As we left the young person serving at the counter was having to tell more customers of the lack of hand wipes and tissues, and was finding it very amusing.What a disgrace to the KFC name. I certainly will never be visiting this KFC again, and neither will my family and friends.Enough said!!

Wouldn't waste money at this KFC so dirty found 2 black hairs in separate milkshakes, not very good English and always get the order wrong!

Great food as always. Burgers and Chicken are really good. well done KFC. Try to keep restaurant more clean but it's OK for me

Ate at KFC ON LOUGHBOROUGH on Saturday for a change from McDonalds. Whata dump. Think all staff were on lunch break,one staff taking orders one trying to put orders together and one doing drive thru a queue formed and was a mile long. Food was cold. Place was dirty and unkempt filthy tables full of rubbish and no one cleaning up the floor was covered in food and overflowing bins on top of that it was freezing in there . We asked for two chicken breasts and chips and got a leg and a breast sneekily put in the bag when I complained I was given a load of lip from the girl on the drive thru window. Saying we ain't got any more breast. If you cant have what you order why not tell the customer and they can go elsewhere. All in all a crap experience and wouldn't eat here again if I was starving 0 out of 10 is my score for this dump.

Not visited this KFC in a while, it was great! the staff are very friendly and helped me choose a meal best suited to me. Finally the ice-cream machine is fixed!!! The store was very clean and tidy and I will be visiting again very soon!

Thought we would have a Bargain bucket as a treat for our tea, not had one for a few months so was looking forward to it. On arrival the restaurant was very messy and seemed as though no one was concentrating on clearing the tables. When i got to the counter the young guy on the till next to me obviously new the girl he was just about to serve and was laughing with her. He then asked her what she wanted, filled the box and off she went!! No money taken! So if your stock is down then you need to be looking at the staff. Our food was fine but i do feel that the pieces of chicken are getting smaller and smaller and there is always a waiting time as you are not prepared.

My daughter and I have recently been introduced to KFC and we love it - but I would rather drive out of my way than visit Coalville KFC again. We have been there 2 time to date and the tables, floor and seats are never clean. Service is poor as well.

Went there tonight and found a nice hair in my food totally put me off couldn't eat it had to driver over road to McDonald's much better place

We visited the Coalville KFC Drivethru tonight at 22:20 to be told there was no chicken as they were closing soon. We were told they had fillet burgers but not much else! We appreciate that it was late at night, however we are of the undertanding that if you're open until a certain time you ought to serve food until that time! McDonalds over the road had our custom instead, and the van behind us did the same thing. What a joke - won't be bothering again!

I like KFC food and occasionally call into the Coalville branch. The staff are typically very young but I don't think that is the problem. I have never received exactly what I ordered and perhaps not surprisingly I never get extra, only less.Now I always check in the restaurant / carpark and invariably end up back at the counter asking for a missing hot wing etc. etc. I spoken to the manager (team leader,) on several occasions and now believe that this is deliberate. If the staff were just crap sooner or later I'd have got something extra but this has never happened. If every customer drives off with one missing piece of chicken, well I'm sure you can work it out...

I've ordered takeaway bargain bucket 10 pieces. When I get home I've notice there is only 8. I've been robbed:) Beside that mistake I have good experience. KFC staff is friendly, no problems at all. Just need some education -math.

How KFC can allow this franchise to continue is beyond me. The food is appalling, swimming in fat and oil - staff are downright rude and unpleasant.Everything is as cheap as possible, food thrown into brown paper bags rather than boxes and never a napkin, salt or pepper or handwipe.Dismal place - avoid at all costs - you have been warned

KFC in Coalville is THE WORST KFC that iv ever been to! The service is terrible. Every time iv been there the food order has been wrong, cold or has taken ages!! I am stupid to keep giving it the benefit of a doubt, but I'm not going to anymore. I'd rather risk getting hit by a car crossing the road to McDonald's then go through the agro of ordering at this KFC. God bless

I have visited this outlet several times as it's the nearest.Every visit is a problem they consistently get the order wrong, then just grunt when you tell them on one accasion one sales person even argued that I was wrong and I had not ordered the item in question even tho the receipt clearly showed i had and that i paid for it.The last visit and it will be my last, they kept us waiting for ten miniutes at the counter even when one member of staff said " oh my god look at the queue" then walked away, and when they did finally serve us they then anounced all chicken would be 20 mins, Even though they are supposed to be a chicken fast food outlet.I find the lack of service appalling need to get in a decent manager.

The service is absolutely appalling in the evenings, on one occasion we decided to eat in, most of the restaurant was closed off ready for cleaning, the only spot left to sit was near the door to the toilets and bin. Whilst eating our meal a member of staff emptied the bin and proceeded to spray about half a bottle of cleaning fluid around it. He then decided to mop around our feet as we sat eating before going to serve a customer without washing his hands. My husband confronted him about his actions and the member of staff argued back.The second occasion we decided to use the drive through. There was a car in front of us which was already waiting and after roughly 3 minutes was served, we pulled forward and was made to wait another 3 minutes before being served. Once we got to the hatch to pay, I was handed my drink with a here's your drink, the meal was already boxed and just needed her to close the box before handing it over, we were left waiting for this whilst she served the next customer coming through the drive through. You may say that maybe they were very busy.... you would be wrong the restaurant was empty apart from staff.There were no manners what so ever and not even an apology for being made to wait !!!!

It was about 5 years ago that I first visited a KFC in Oxford Street London, I was amazed on how unhygenic the place was and the food was wha tI expected it to be greasy which basically put me off until recently, my partner did state in the London KFC that the place and food was nothing like other KFC's she had eaten.So I was greatly surprised in the excellent quality of takeaway we had from the Coalville branch and I will be returning, but the London Experience has unfortunately still provided me with mistrust towards any unknown KFC.

So rude, we gave up and left. Worse run KFC franchise ever, get a manager in for goodness sake, we were studiously ignored by three staff.

Tonight I attempted to get a simple 3 piece chicken meal via the drive through. This was were things went wrong. There was a note stating card payment did not work. After ordering I was told to park up as the meal would be 3 minutes. After waiting 15 minutes I went on for a refund and asked to speak with the manager. Her response was on Sunday evening she has to do paperwork and a trainee was unable to cope. Not good enough.

My husband and me have had bad stomach upsets on three occasions after eating their food. Hubby loves KFC but we would not use this one again!

I have always lived in the area and have visited KFC at coalville over the years with no problems.Until last night - We were left waiting at the drive thru for 5 minutes with no response on the intercom, with having no response my partner kept saying "hello" "hello" with no reply. Then all of a sudden we hear "if he keeps saying hello I am going to go ballistic" We were then made to wait a further 2 minutes before our order was taken. When ordering I asked for a bottle of fanta/tango with my meal rather than in a cup (I have done this previously with no issues at all) nothing was said by the person taking my order so we drove round to pay. After paying we were presented with 2 cups of tango/fanta. I told the cashier that I had asked for a bottle, she replied "you only have a meal we only do the bottles with buckets" I know this to be false as I have done it previously with no issues at all. All in all we won't be returning and the girl in question (sadly I didn't get her name!) needs some serious retraining in customer service!