Kervan Saray Bbq Restaruant in Havering

Food delivered after almost 1h. All was wrong! Wrong food, wrong sauce! We called but instead of getting an apology they started arguing & putting the blame on us meaning we ordered wrong food! Would never order here again 👎👎

When I made the order over the phone, the man understood and said my food would arrive in 45 minutes. That was fine and I always wait an hour anyway just in case of traffic etc. I then called after an hour asking for an update and the same man, said the driver was on his way, so I said okay. The restaurant is no longer than 5 minutes away from my house but I couldn't collect due to other things so that's why I chose delivery on this occasion. The driver didn't turn up for another 30 minutes and I ended up cancelling the order with the same man over the phone. The driver then turned up 10 minutes later, he apologised and that was that. The reason I'm writing this review is to make others aware that this may happen to them too. I waited a total of 1h 45min for my food. The man on the phone had poor communication and kept lying to me about where my food was because he also didn't know. This is not the driver's fault as he is just the delivery man and also spoke very very little English. I'm a very patient person, I gave the driver his tip, warmed up the food and enjoyed it. What I have learnt from this experience is to next time, order for collection.

Best Ribs ever!! & sigara boregi (feta cheese spring rolls)...bloody yum!

Me and my family go here all the time the food is amazing it’s so fresh and tasty and the service is brilliant. The staff and owner make you feel extremely welcome and at home I love this place

Don't bother doing a walk-in order as they deal with phone orders and deliveries first so you are waiting in the shop for ages only to then have your food wrapped up and the salad you get is whatever you are given as you are not given the choice in the first place including any sauce.

I checked previous reviews first and as can see by my previous reviews, if an experience is good then you should say so. Likewise if it’s bad you should say. In previous reviews it states that the service was poor. I don’t know if the person that wrote that review was in the same place as me, because the service was spot on and the young lady serving was always polite. As for the food all four of us eating though that the food was great. Would I go back? YES. Would I recommend it to family or friends? YES. One final note is that none of us had any cash on us and they do not include a service charge like many places so I had to ask to pay by card (first time that’s happened)

Lovely lunch today nothing too much trouble (sorry if we were a bit fussy!) lamb sheesh and chips with delicious well presented salad nice dips and spectacular olives! Lovely staff and very good value for money 5 out of 5 thank you very much Kervan Saray.

We were rushed through our meal from the moment we arrived. The waitress asked to take our plates while we were still eating. We weren’t even offered dessert menus. 15 minutes before closing time, when we still had drinks left, the waitress told us they were now closed and made it really awkward so that we would leave straight away. It was a Friday night and it was only 9.45pm. Such a shame as the food was good, but the service was terrible so I would never go back.

I love this restaurant, I am a regular for eating in and takeaway. The food is always excellent and fresh. The service is very good as the staff are so friendly and welcoming. The restaurant is a good size perfect for big tables or an intimate dinner. The atmosphere is always warm and friendly. Highly recommend.

repeating customer we love it hear for celebrations & dining service 5 star staff & delicious food highly recommended best take away & dining to come for any occasion amazing service atmosphere & food - turkish family we come all the time

Great food and service. Our favorite Turkish restaurant for celebrations. Very welcoming staff. Great atmosphere. Highly recommended

I recently visited this place. The customer service was really good. The waitresses suggested me the specialities. I had the strawberry drink and it was great, differemt then other places. The food was great and wide variety of selection. I would recommend this place to other people. I am definitely coming back.

Very nice takeaway will definitely be going back and possibly eating in next time

The food really sucks there get food poisoning!!!

Lahmacun was awful; the meat smelled very bad. I put it all in the bin, all the food.

Lovely service. Perfect Turkish home cooked food. Really authentic food and dips. You could be in Turkey. Just a lovely relaxing place to be.

A real Shame.. I have been here many times and had a really nice time and service has been great. Last night was shocking. From the moment we arrived we were rushed to leave! The waitress admitted she wanted to go home early whilst other staff kept checking to see if we were leaving yet! Terrible time, awful atmosphere. won’t return.

Would not recommend to anyone as service is terrible and food is cold. Terrible mistake coming here. Not worth any stars at all.

Update: *food is always good here and I did come back many times after and before an unpleasant visit (more info below). I have also ordered takeaway many times. I asked for 2 boxes to take my food home. The Mangaer or owner asked the waitress what I had asked for and she did say 2 boxes in Turkish. The man came back with one Box. We approached the Waitress and asked for a second smaller box. She said they dont have a smaller one but still didn't offer us a second box. Why are you being tight with your takeaway box? I could not finish. I wanted to take the salad and bread as I did not want it go in waste. Also NO turkish Tea offered. They charge instead. Not a good selection of ready-made desert. Food portion was good as always.

Still has the same standards every day and despite moving areas we always come back

Been coming here for years. Was always a busy place with a great atmosphere. Hands down was the best with friendly staff too. The last visit I was shocked that on a Friday night it was pretty much empty, the waiters were different. And the vibe we usually get wasn’t there. The food was still so good, we always get the platter and it was so fresh. On a birthday the whole restaurant would sing and join in. Yesterday we was told they don’t do birthdays anymore. Which in my opinion was what we associated the place with. The previous waiters and waitresses were much more friendly and welcoming.

Missed half of my order. Ring them back and they don’t answer.

Got a great takeaway, generous portions and well cooked. Order ready promptly.

Excellent in everyway. Highly recommend attentive pleasant and pleasing.

Food is very good but found service very below par, ask simple question and got rude response

The food was good. We reserved a table for 9 people for 7:30 and while we were having dinner the waitress was rushing us and at 21:50 they told us that at 22:00 they want to close and we still were eating. And we still had the cake to have as it was a birthday party. Very disappointed

Best food ever everything is so fresh and testy

Very nice evening , 5☆ food .Thanks

Tasty food, succulent tender meat and nice service. Recommend it 👍

Very quite in there, but lovely food and excellent service

Big portions, Freshly made. Good service. Plenty of space. Reasonable price.

We had a table booked and we arrived on time however we waited over 1 hour to be sat. When we addressed this with the server he was very impolite and then walked away leaving us to sit a wait even longer. I would not recommend this establishment in any regards. Waste of time.

Excellent food and service, easy to see why they have won awards

Great food, and friendly service

Came here on a whim and I’m really glad that I did. We were warmly greeted at the door by a member of staff and they were attentive and friendly throughout the entire time. The complimentary bread was 10/10 and so were the complimentary sides. The food was good and flavourful and we were served quickly. We were also given a complimentary rice pudding for dessert which was great too! Our only criticism was that the restaurant was really cold which kinda dulled our experience. But overall, we’d definitely return and recommend - I can imagine this place would be great for large groups.

Excellent platter large portion sizes. Highly recommended.

For me a waste of money! Lamb ribs wore on the dry side no flavouring chips wore soggy, rice very wet the smallest tin of salad I've ever seen bread was probablythe best thing. Maybe I'm just used to a real grill in Haringey London. I'm also Turkish and my expectation are a little higher than people are the area of romford Harrold wood. If you want to experience real turkish grill most north London restaurants will give you so much more than you'll get from this establishment 1 star

Not bad for a Turkish. Little bit pricey for where its located though.

A bit pricier than others, but justified, by the quality.

Good selection of Turkish food, friendly staff, good service.

Terrible … ordered via just eat well in advance of wanting the delivery but it was delayed when it finally came a meal was missing and one was requested no salad and it was full of salad 👎🏼👎🏼👎🏼

Decent food, I would prefer having bigger portion sizes but the food quality is really good albeit a tiny bit pricey. Service was really good, waiter was happy to chat to us, gave recommendations and was attentive throughout. Will come back again.

This restaurant was very good 3 years ago. It has gone very downhill. Over priced, portions are nothing in comparison to what they used to be. The waiter spent the entire time staring at me and my girlfriend whilst we ate, he was about 2 metres away, it was extremely uncomfortable and made us both want to leave there as quickly as we could. Then to top it all off, he stares her down as she goes to the bathroom. Appalling service, change your staff or train them to be professional.

I have eaten at other Kervan restaurants and have felt the portion sizes are different. I ordered the Kervan Special and it wasn't as expected. Personally I won't be coming back. But do give them a try as what I find annoying may not mean the same for you.

The food is lovely and delicious, it is well presented and is very tasty. The art on the walls is beautiful and the decorations are really nice.

Oh Wow this place is a secret oasis.Very very nice .Well worth a visit .

Total waste of time & money. Some food were served Cold or slightly warm, ridiculous, Steak was the worst ever tasted. They don’t know the meaning of steak, casserole was disgusting.

Food comes a hour later then delivery time estimate and cold 😂 Not a real Kervans north London ones would never do this I would of spent 30 quid on meze if I wanted cold food

Went with a friend who lost her husband and a other friend so was the 3 of us It seemed to me they was rushing us as started cleaning table when we was sitting talking and didn't feel comfortable there at all.. I've always felt good in there but this time wasn't pleased with the way it was at all

We love this place. Food amazing and service is really good. Very family friendly.

Lovely food from takeaway & lovely restaurant to eat in also

Lovely serwis end delicious food.

Nice place Very friendly staff. Food is normal Turkish meze. Nothing special. Anyways is a good place. Thanks

Delicious food & great friendly staff to make a very good dinning in night.

Very good food and good atmosphere.

Nice place done up nice inside, food nice cocktails yum bigger restaurant then it looks on outside but Was waiting for us to leave tho once we had finished meal and cake only bit i wasnt so keen on as we was a big party of ppl at 35 in group and that felt rushed even tho it was still open for takeaways !!!

Great local Turkish restaurant ideal for dine in and takeaway. Can order ahead via phone or arrange delivery. Affordable prices and good quality food.

Outstanding service. Very quick delivery. Food was absolutely fantastic

Outstanding food with amazing service. Turned up without any booking on Saturday and seated absolutely not problem. Attentive staff took care of our needs, without any delays. Even catered for two fussy children with a good kids menu and extras that allowed me and her to enjoy eating what we wanted for a change. Glasses never went empty, and despite a busy restaurant had a very quick wait while food was cooked to order. Very reasonable prices on top means I’ll definitely be back again very soon.

Beautiful chicken shish , cheesy chips , beautiful Turkish bread , chilli sauce and garlic sauce as well beautiful

Had the lunchtime special, the chicken wings were raw in the middle

One of the best Turkish foods I have ever eaten. We regularly order takeaway from here. Never dissapoints.

Lovely dinner as usual, never had a bad meal here.

Had a truly lovely meal with friends. Meat very tender and tasty, huge portions at a reasonable price. Will certainly return.

Great food, quick and nice service

Although they do great food I was not pleased on last two visits.My daughter likes her meat in one container and her rice in another or she won’t eat it.However when asked if they cater for food allergies they said yes but would not separate her food saying it would use an extra container. So on our next visit I took my own container but they still would not do it.Their reason is if they let me they will have to do it for everyone.I asked what the big deal was but they just said no. Will obviously not be going there again

Really great restaurant, food was of a very high standard.

Price, Portions, People, Place.... Everything about the Kervan Saray experience was perfect.The food was delicious and reasonably priced. The staff were warm and welcoming, the environment was marvellous. I definitely will be coming back from more. ✊🏾Big Ups to every single member of the team. You're all doing a wonderful job out there.

Been here many times for Dining inn and now a couple of times for delivery. Foods always spot on :) Keep up the good work

Service was pretty slow, we had to call the waiter multiple times on multiple occasions to place the order, get salads over, re-order replenishments. We ordered the mixed grill and the food taste was quite good. Overall an ok experience just because of the service but food was good. Please remember: Turkish tea is not free or complementary here. You have to pay for it.

Recently, while at my mother’s house, we decided that we were in the mood for a takeaway meal. We weren’t in the mood for fast food and wanted something that we could enjoy together outside in my mum’s beautiful garden. My friend and I decided to take a walk around the corner to a Turkish restaurant called Kervan Saray. We had dined-in before, but this was several years ago, just before I moved to the USA in 2017. On our previous visit the food was delicious and the service was attentive. The decor is standard Turkish style, with a visible cooking area (this can also be viewed from the waiting area, which is nice when collecting a takeaway). We hadn’t ordered ahead, so waited and watched our food being cooked; strict hygiene was adhered to (gloves and hairnets worn, separate areas and equipment for meat and vegetables, etc.), and our food was prepared within an acceptable amount of time. Prices are fair. We ordered a cold meze (which consisted of pita bread, salad and a range of dips/sauces, such a humus and tarama) and a mixed grill (a range of meat accompanied by rice). We set it all out on the garden table and helped ourselves, surrounded by good company and a fountain of colour provided by my mother’s flower-abundant garden. Personally, my favourite aspect of the meal was the tarama and pita bread, followed closely by the lamb. However, tarama is a high-calorie weakness of mine, so I may be biased. There wasn’t one item on the table that I didn’t enjoy! Four out of five of us were of the same opinion, the fifth being my son who is a notoriously fussy-eater, who would only agree to try the rice and chicken. Five of us enjoyed a good meal at a reasonable price, and there was more than enough left over for a sixth person who arrived after we had finished eating!

They wanted an extra £8 to have my 5 pieces of chicken Sheesh served on a plate by a waiter

Delicious, HUGE meals. Everyone enjoyed what they ordered.

Just had a fantastic meal here Reasonable price and great service Will be returning

Great food and great place, staff are great.

Great food for a good price. Very welcoming staff, will be returning

The place itself was surprisingly big giving it looks small outside. Problem was that it was the first time I'd had Turkish cuisine and I discovered it not for me. Cannot fault anything else though

Had an amazing meal few times at Kervan in gidea park. So came here thinking it will be the same. Paid £10 or something for very small 3 pieces of lamb.

Wonderful service, great food, visit for Wife's birthday. They gave her a great time and sung happy birthday to her. Fabulous.

We have only had our food to go but decided to sit in this time, the restaurant is lovely and staff are very welcoming. The food was 10 out of 10, will be coming back for sure

Always love it at Kervan Saray! Food is delicious and staff are very attentive and friendly! A little bit pricey compared to others around the area but still a good evening out

This is a fantastic place to eat great food with excellent staff. I can highly recommend and you will not be disappointed. See you again soon. Many thanks. 😜😘👍

Best take away Turkish food we’ve ever ordered, mixed kebab is our favourite. Easy to order, ready in 10-15 min. Delicious food. A bit expensive but good quality food. Recommended 😉

Shameful customer service. I tried processing an order online, it failed twice due to being out of the delivery area (theres was no initial message indicating this error) but the transaction went through both times and they charged me twice! (total around £95) I have since tried claiming a refund (this incident happened in Feb 2021), by calling, emaling and actually going in to the resturant on numerous occasisions. I still haven't receieved my money back. I will now be taking legal action.

Food always fresh and cooked to perfection.

Lovely food but a shame about the staff they are rude dont waste your money would not recommend at all the customer services is disgusting

Don’t eat from Kervan Seray Harold Hill unless you either: 1. Want to find a hair in your dinner during a global pandemic...or 2. Don’t care if the manager hasn’t called you back to discuss for 3 weeks... or 3. Don’t mind calling the restaurant 5 times and hearing them pretend they can’t hear you and put the phone down...

I'm unfortunately going to have to give this place a 1 star, as though I have eaten here a couple of times, however when I last ordered from them there was a hair we were told to wait for the manager to call myself and my partner back but 2 weeks later we are still waiting to here back, and now especially with this Pandemic going on this is disgraceful

the smallest and tastiest kebab takeaway

Excellent lunch great value service and food going back as soon as possible

Excellent food, super nasty, fantastic value for money.

Ordered takeaway last week and can honestly say it was the best takeaway I have had. Food was lovely. So glad my usual place was unavailable. Will definitely be using again.

Nice surroundings and food was very nice, would definitely recommend this restaurant

Location is very good, The restaurant it's self is very big inside and the food is top quality. Quick service as well, very impressed with the food

Beautiful fresh food. Lovely atmosphere and friendly staff

Very friendly & clean. Food was nice

Lovely experience, great food at affordable prices

Lovely food. Polite service even when busy!

The service was appalling, food taken away whilst eating. No masks worn by staff. Over priced 3 300ml soft drinks £ 10.00.

Service really poor, rude staff member. Taking plates of food away while we were still eating. Walking off whilst we were in mid sentence. Won't be returning again.