Based on 1.443 opinions finded in 5 websites
Based on 1.443 opinions finded in 5 websites
Opinions
Food was of good quality. It was tasty and everything was fresh. While the price point is higher it definitely reflects in the quality of the food. It's a good system for customisation. The restaurant was generally clean and tidy. Service was a little slow but it was busy and I'd rather wait for quality food, and the staff actually took care in preparing your order.
Jamie Luckham . 2024-10-05
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The original delivery time was supposed to be 20:05 then the time kept going up and actually arrived at 20:50. Almost an hour and a half after ordering. When it did arrive the food was cold and the mayo ordered was not in the order.
Vicky . 2024-10-04
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Ordered two cheese burgers, fries and two shakes. Received one burger. Driver refused to take it back. Restaurant apologise but wouldn’t do anything.
Ian . 2024-10-04
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What a waste of money. The fries came inside the bag which we had to rip in order to eat. Was one of the worst meals I ever had.
Suzyane Valente . 2024-10-01
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The driver charged me extra 10 cash when I’ve seen him because I accidentally put the wrong address and it was a extra 2 miles for him and I couldn’t even complain about it because he didn’t even close my account after I got my food I could still see his driving every where
Kai . 2024-09-28
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Hamburger was so dry and it is too expensive for only two patties and burger bread.
l s . 2024-09-17
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Delivery driver was so lovely! Thank you!
Emilee . 2024-09-12
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I am a regular at Five Guys. Jubilee Street. and today's service was phenomenal. Jake gets a Five Guys five-star,thumbs up from me. thx you Five Guys :)
Seb Mcnulty . 2024-09-10
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The atmosphere is inviting the food is fantastic and the staff is helpful and kind
Darrell Millls . 2024-09-10
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Two item of the order were missing (two milkshakes)
Elisa . 2024-09-08
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I don't know how restaurants like this survive. Two beef burgers, chips ,1 shake, 1 cola , just under £40. Atmosphere poor, toilets filthy and one blocked. Burgers dry, and buns soggy. Order thrown into a bag, pots of fires upside down so we ended up with a paper bag full of cold soggy fries. Shake watery and staff indifferent. It was early evening and not very busy so I assume its not long for this world. Never thought I would say this but we would have been better off at McDonald's.
Robert Macrowan . 2024-09-05
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Lovely delivery driver!! One of the nicest I’ve ever had the pleasure to meet :)
Molly . 2024-09-04
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Might be pricey, but it's worth every penny.
Jesus Christ . 2024-08-14
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We came to eat at five guys in jubilee branch . Usually we go to Marina branch. I was surprised to see that this branch is not that clean as Marina one. Waited 5 minutes in front of the tills and most of the staff was in the back talking, and only two were in the restaurant and couldn’t be bothered to ask someone to come and serve us. The burger was average and their fries were all small pieces and burnt. The staff there needs more training in customer service as they just gave me the meal and that’s it. Absolutely horrendous service and their toilets have a code on them but still dirty, I had to go to Tesco next door to buy a sanitizer so I can use it after I’ve touch their toilet door.
O P . 2024-08-12
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My order wasn’t complete and the driver had the code somehow he completed the order without me and he didn’t speak English so we couldn’t communicate
Ejiroghene . 2024-08-10
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Very good food, nice atmosphere, friendly staff
Jamison . 2024-08-08
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The food never arrived. Ordered at 5:47. Never arrived. Unable to contact just eat sufficiently. App says food arrived. But it didn’t. I want a full refund
Jon . 2024-07-27
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As usual, Five Guys is delicious. The service is friendly and the atmosphere is not very inviting. But when it comes to food, it's the taste that counts and that always impresses me! Tip: try a burger without a bun. These are wrapped in a crisp lettuce leaf Yummy
Gregor 86 . 2024-07-27
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Cold, noisy, burnt chips, boring burger and too expensive.
R “rtx749” Collins . 2024-07-16
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Never got my order. I called and they didn’t pick
Aisha . 2024-07-15
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Delivered a wrong order and called the restaurant but not picking up the phone
Hiroshi . 2024-07-14
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wrong burger delivered. missing my fries and my drink. then the restaurant won't answer their phone. fuming.
Ryan . 2024-07-11
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So much more salt more than I've ever had in a five guys 😱
Spammy Spamspam . 2024-07-05
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Never again ! I thought I would give this place a second chance.. chips were soggy ! Burger was tasteless and soggy . £43 for 2 burgers and 2 portions of chips ! Don’t even get a drink with that !… overpriced and nasty! Only nice thing was the delivery driver .
Shelley . 2024-06-29
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Driver was friendly and helpful. Thank you.
Emilee . 2024-06-29
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One of the worst restaurant and staff. Rude and very lazy staff. 0 star
Ramshid KS . 2024-06-26
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Burger was hot and delicious, but the chips were lukewarm warm and soggy which is unusual.
Toby . 2024-06-10
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I was filming in Brighton recently and after returning from set I had an immense craving for either five guys or a katsu chicken curry 🍛 On this occasion five guys was victorious. The restaurant was rather quiet, probably because it was a weekday but yet I appeared to be the only sober patron. Surrounding me was a plethora or tables filled will slurred speech, cringey chat up lines/flirty and completely incoherent sentences. I must say this was people watching at its finest. I'd order a burger with an extra patty, not realising it already came with two so now I'm faced with this tower of meat that I could barely get my mouth round. I finished this absolute meat fest, surprisingly didn't feel that full up and then I found myself feeling guilty wishing I'd actually gone with the Katsu instead. It's a stark reminder that cravings aren't always going to satisfy and more often than not end up making us feel worse 🤣 However I enjoyed the drunken pantomime whilst I ate and left with some funny memories at least.
Reece Alexander-Putinas . 2024-05-31
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Food was good but you forgot the mayo on the side, again. These chips are dry.
Aaron . 2024-05-29
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Delivery was very fast. Food was mixed - the burger itself was the quality I would expect and was very tasty, but the chips were awful. They were over cooked and looked like they had been sat there for ages.
Elaine . 2024-05-26
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Nearly £7 for regular fries which were clearly re-cooked over and over again as they basically tasted like cupboard, Total waste of money. Thank you for your response below But the chips taste like cupboard and its completely unfair to the customers to get a cup of chips that cost that much for chewey chips. i would not usally pay that much for chips but for that price i thought they would be something special. Evidently note.
Rohima Hoque . 2024-05-20
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Chips were cold and half the usual portion
Buck . 2024-05-15
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Served by Kinga K at register 3. Was having the worst day and his service literally changed everything. Thank you!! :)
JennyB . 2024-04-15
MORE AT Google
Great burger and chips but the bun was too small and fell apart. They've also got a cool soft drink machine with free refills.
Henry McPherson . 2024-04-04
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Good place to eat a quality burger.
Luis Quiroz . 2024-04-03
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Piss on the toilet seats. Worst five guys I’ve ever had and I’m a five guys lover. People serving were ok and quick but the burger was cold and felt like it had been taken off the job 10 mins ago haha. Restaurant was not very clean at all, strongly do not recommend.
Charlotte Budd . 2024-03-18
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This five guys isn't up to the quality of the others. I've had five guys before and they all tasted delicious. I especially loved the oily meat patties. When I came to this five guys on my birthday however, I was disappointed. The burger patty was very dry. The whole burger was dull. It felt like a waste of money. If you want to try five guys try going to one in another town.
Sand Wizard . 2024-03-16
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Great hamburger and quantity of fries. Kai delivered outstanding service. Will be back soon!
E Turkson . 2024-03-13
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Service could be better, but nice and fast food. I like that u can choose what u want to include into burger. A bit expensive, BUT WORTH IT.
Fc S . 2024-03-09
MORE AT Google
Little expensive but really good.
Aaron . 2024-02-29
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You haven't lived until you've tried the cajun fries
J J . 2024-02-21
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Crap experience here. If you have the same, make sure you get a refund in store. I was contacted below by 5 guys who asked me to fill a form in to address the issue. They never responded. Review: One star. Felt like having some fries at the weekend, a quick pitstop in Five Guys Brighton. £3.45 but I had good memories of their fries until I ate some at this branch. They were overdone, some burned. I complained and they gave me another portion, but they were similar if not worse. The staff insisted they were not burnt, and one said it had something to do with ‘different type of potato’ they started using. All the fries looked like this coming out the fryer, so before you order, go and look at what’s coming out. Five Guys: (re)train your staff about cooking temperature and/or time? The fries here were bad. You get a star for still serving the free peanuts. I thought to ask for my money back but the dude seemed really stressed and I didn’t feel like having an argument on my weekend about some bad chips. ‘They’re NOT burned mate.’ If you say so. Can you tell from the photos which portion of fries was the one they accepted was burned and then replaced, and which was the replacement portion they insisted was not burned? Update: it's been almost a year, I contacted the company as requested but never received a response, and still avoiding 5 Guys in Brighton! Save yourself the disappointment and spend your money somewhere that serves decent chips.
Ali Ali . 2024-01-16
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Got here fast, always live the food but the buns are usually quite soggy from the steam of the meat being wrapped up so tight and I have to take them off and toast them again, might’ve be a good idea to wrap the buns separately, but other wise always love five guys food
Cree . 2024-01-13
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Wir waren dort um Pommes und zwei Milchshakes zu konsumieren. Von der Bestellung bis zum Erhalt der Ware gab es keine lange Wartezeit. Die Pommes sind zu empfehlen. Sie achten darauf, die Ware möglichst regional ist. Wenn man Softgetränke bestellt erhält man einen leeren Becher, den am am Automaten beliebig oft auffüllen kann. Beim nächsten Mal werde ich die gratis Erdnüsse in Anspruch nehmen. Um schnell einfaches und solides Essen zu haben ist das eine gute Adresse.
Strittmatter Dominik . 2024-01-12
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very annoying, unprofessional stuff
MERT MERT . 2024-01-07
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Quality is great, food is so tasty, delivery on time and food hot. Happy to pay for our first takeaway from here, but over priced for £40 for chips and a burger x2.
Elisabeth . 2024-01-05
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chips were almost empty was about 8
Verity . 2024-01-03
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Delicious burgers, cooked fresh to order, with your choice of sauces & garnishes. Burgers are a really good size which justifies the price. The skin on fries are so, so in my opinion, but the burgers more than make up for it.
Tim DW . 2023-12-24
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Stopped in for a quick snack while out shopping. Ordered a small portion of fries and a chocolate milkshake. What I love most about Five Guys is a small portion is enough fries for two people to enjoy and it’s so reasonably priced. Milkshake was the perfect consistency of thick and creamy but not too thick you can’t drink.
Kate S . 2023-12-18
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The delivery driver was lovely and friendly arrived just as I got back from the shop
Cree . 2023-12-18
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Great Service .. 👍 excellent team.
R.J. Dunne . 2023-12-15
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Cold bun, dry burgers, cheese remained unmelted even though delivery took 10mins so clearly not made to order. burnt scrappy ends of the fries, sub optimal to say the least. Not even napkins as a courtesy. So far from the original concept as to be unrecognisable. Manager needs to go back to school. Would not recommend, will not be back. Wish I hadn’t ordered. Waste of money.
Jake . 2023-11-27
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Ordered a bacon cheeseburger but no bacon in the burger
Nic . 2023-11-25
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milkshakes were tasty and Scott W who served us was excellent and a nice guy :) :)
Jase Smith . 2023-11-23
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Shocking experience, no idea of service menu hidden behind counter. Staff impossible to find for assistance. Left before trying the food. The staff put us off.
Mags West . 2023-11-19
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I was dissapointed! The burger was not as expected, very oily and doesn't have a good taste. The fries were OK! The staff member was not very happy, but he was helpful. Overpriced for an under average meal!
Theresia Chamat . 2023-11-16
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Five guys answer me! I asked you that if someone goes on their birthday they get a free meal. I'm asking this because it already happened to a person who had a birthday. I just want to know if this is real?
Blanca Mejía . 2023-11-06
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I have taken photos of the burger which was dry and burnt. I use 5 guys a lot this is the worst I’ve had. Chips stone cold.
Joel . 2023-11-04
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Terrible experience. Warm flat soft drinks. The one working toilet was gross. All for an over priced burger.
Suzanne Perry . 2023-10-28
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Very slow with updates. Original delivery window was 1920-1940. Kept getting pushed back and no updates. Once notified order did arrive when it was meant to. Chips however were pale and cold. Normally much nicer. Burger was lovely.
Abi . 2023-10-18
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Delicious food and the best milkshake. I honestly wanted to order seconds if I could 😅 especially the milkshake!
Sophie . 2023-10-17
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My Oreo,chocolate and salted caramel milkshake that was delivered was not my milkshake the one that turned up tasted like peanut butter and I would like a re fund!!
Ryan . 2023-10-09
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Už při vztupu na vás design restaurace udělá příjemný dojem. Poté vám ho zpříjemní ještěvíc obsluha která je fakt boží. Jídlo je sice drahé ale nasytí vás na dlouhou dobu. Do burgerů nedávají zeleninu ale když si obědnáte malé hranolky, tak tu zeleninu v burgeru prominete, hranolek dávají opravdu dost;)
Sam Kašpar . 2023-10-02
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The food is very nice, although the regular fries are not a really big portion for the price and also they used to put more fries in the bag what they didn’t do this time.
Amir Ressing . 2023-09-29
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Food was awful - hotdog was inedible. Cheeseburger was soggy and tasteless. Long wait for the food which is crazy as it is theatre audience customers.
Kim Anderson . 2023-09-17
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They sent me the wrong food, terrible!!!
Archie . 2023-09-17
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Great five guys as always. Food was amazing the drinks machine had all the options available. The service was very quick and pleasant. The toilets require a code found on your receipt and the dining area is slightly smaller than other ones ive been to but thats not a problem.
Nikita Haritonovs . 2023-09-14
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very good burgers and fries with a large variety of drinks and milkshakes available. Good quality food and very good service, clean and tidy eating areas. Open until late.
Millen Hockaday . 2023-09-14
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깔끔하고 청결한 내부. 내부 공간도 넓음. 주변에 도서관 및 전시홀 등 번화가도 있음.
h j . 2023-09-02
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Decent burger, fries and shake. I was happy with the order.
Aaron . 2023-08-31
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Ben and his team were awesome — he gave me good intel about the hill to the station (so I could figure out timings), and I’ve never seen a hotdog cooked so quickly, let alone be so tasty!! Can never recommend the Five Guys beef hotdogs enough, but the team were so helpful, and I managed to catch my train too 🤣 thanks so much guys!!
Maud Alderson Tisthammer . 2023-08-20
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Okay, so it's a better burger than your average fast food outlet, albeit less fast more food, but hardly meriting such a high price tag. The meat is tasty and well cooked (not pressed and dry like most places), but it's not a spectacular affair. That said, I'd have preferred a more obvious choice of one patty for less money, which is effectively the kid's option. Chips are nice and not oversalted, and the provenance of the spuds makes it feel more homely. Just could be a couple of quid cheaper, both mains and sides. To maximise on your meal you could go crazy with free toppings but then you stray away from burger territory into impossible kerplunk sandwich zone. Nobody wants an impossible kerplunk sandwich without the necessary tools and appetite. Sorry, but not as great as I expected for the money.
T Kingston . 2023-08-11
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Pictures are deceptive as no salad ingredients - just a thin burger in a squashed bun. Also, could not select any of the 15 free toppings as there is no listing for these. Food lukewarm.
Monika . 2023-08-11
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Bir tık fazla fiyat ama lezzetli
Zeynep Erdem . 2023-08-06
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Payed 55 Pounds for 3 burgers, 3 fries and 3 drinks. From my point of view: a lot of money for this kind of fastfood. Bread was too soft, no crispyness at all. 2 of the fries were put into paper drinking cups, the 3rd portion fries was just thrown into the paper bag. Sorry, for 55 bucks not expected that at all. My 1st and last visit at "the Guys"....
CJ S . 2023-07-24
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My visit included one of the best customer service experiences I have had in a fast food restaurant. I placed my order through my phone as there was quite a large queue at the till and I didn’t really want to speak to anyone at that point. Once I had ordered I realised that the queue was due to a large group of what looked like exchange students who were all ordering separately crowding the small till area. Because of this, I was expecting my order to be delayed as the group had ordered about 20 separate tickets altogether. The second these orders started coming through, the entire Five guys team turned up the gas and started working like a machine! Everyone knew their posts and put their heads down and smashed through them. Huge props to the entire team who clearly know their stuff and knuckled down to get the job done. I would like to highlight two staff members who dealt with me personally during the busy rush. The two gentlemen (Elliott and Aaron) who took care of my order were very kind, apologetic and lovely human beings who I wanted to personally thank, but it was still busy as I was leaving so I didn’t get the chance to do so. My order was not even delayed but both Elliott and Aaron clocked I had been standing by the online pickup desk for a few minutes and came to check on me and reassure me that my order was on the way. During the huge rush of orders, the large group of students crowded the pick up desk but Elliot kept his cool and called out each number for the orders as they came and served everyone quickly. I left your five guys store today after having a lovely meal and although it was so busy at the time I had ordered, I was really made to feel like a valued customer due to the actions of the entire Brighton Five Guys staff team. Thank you so much. Will definitely be back again when I’m in Brighton.
Reynolds . 2023-07-22
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Good quality food and good quantity of fries but for the price you'd expect the little things to be right - sauces were forgotten and onions were only on one side of the burger.
Ben . 2023-07-13
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Threw the burger away, it was barely edible:(
Ruari . 2023-07-10
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Food ok, barely any flavour...had burger and chips with a few toppings, slimey, bun was wet, chips tasted old. Constantly shouting out numbers, just get a screen with the numbers surely, it's so loud!!! Went to the loo, omfg!!! Worse than public toilets on the street. Didn't look like they'd been cleaned for a week. WILL NOT RETURN!
Harley Louise . 2023-07-02
MORE AT Google
The burgers were absolutely delicious and the shakes was very tasty and they weren’t too sweet and the atmosphere was really American. But the toilets were not great not terrible.
Tomáš Petrikovič . 2023-06-25
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Great burgers, VERY generous portions of fries, and definitely the best service I've received at a chain-restaurant in recent memory!
Felix . 2023-06-19
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Such a great place to eat, a little on the expensive side, but you definitely get what you pay for. Even my fussy 8 year old loved the burger, chips & milkshake!
Emma D . 2023-06-14
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excellent food quality ! excellent delivery service !
Sally . 2023-06-10
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Driver was amazing, restaurant never sent ketchup and mayo from order, tried to flag with just eat but would only request full refund. I don't need full refund my food was good just lacking condiments as requested. Driver was a legend despite restaurant messing up, don't punish him please
David . 2023-06-08
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Great food and service but it’s best to avoid on weekends nights. The service is really trying their best to clean but they are spread a bit too thin. Staff is overall friendly and runs a tight ship.
Lucas Lorenzo Pena (Lorenzo) . 2023-05-30
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Wow!! Thats all i can say, wow. Five Guys?? More like Five STARS!! Ive had my fair share of burgers, milkshakes and fries... but let me tell you this, there is nothing like the experience ive had today. The only say i can describe this feeling is if God Himself decended from heaven descended from heaven and gave you one BILLION dollars!! The place is clean, the service is second to none, and Natallia made me feel like I had a friend the second I met her. This experience boosted my day and Im going to be coming back with my friends, 5 GUYS, 5 STARS! ⭐️⭐️⭐️⭐️⭐️
Iulian Coman . 2023-05-30
MORE AT Google
One massive mess. I understand that there is an enormous amount of customers visiting, but still, should be kept tidy
Grzegorz D. . 2023-05-27
MORE AT Google
Sent us the wrong order and refused to give me my food
Latia . 2023-05-24
MORE AT Just Eat
Great delivery, friendly driver.
Tom . 2023-05-13
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I came in by myself, Luke who took my order was amazing , giving me recommendations and explaining everything to me. This man should get a pay rise, he was so nice as a woman by myself ordering he was so patient and took me through every burger and all the options !!! All the other staff were moody but he was so nice and talkative . Will definitely be back just because of him!
Mia Falcon . 2023-05-12
MORE AT Google
Food was stone cold on delivery not very good being stone cold when it a high restaurant
James Mark Matthews . 2023-05-12
MORE AT Google
The burgers are always amazing, but tables are usually messy and delivery drivers are standing up next to you waiting for orders. The fries size seem to be smaller now as well....
Daniel Robledo . 2023-05-08
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My food never came and the restaurant still have the order
Kai . 2023-05-07
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I now consider myself a proud regular here, always good, fast service - best fries in the game. Cool place too!
Krish Nanwani . 2023-05-03
MORE AT Google
What a dissapointment Burger over cooked, and to thin, tasteless meat, bun cold! Chips ok. £31 for 2 burgers milkshake and medium chips. I will never visit againg!
lenka zlamalova . 2023-05-01
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Dived in from the rain last night for a quick bit of grub as our normal place was queueing out the door. Ordered a cheeseburger, a bacon cheeseburger and large fries. Winced at the price... £28.55 for 2 burgers and chips, first alarm bell. Then I stood and watched for nearly 20 minutes as the burgers sat on the flat top for way too long, then sat wrapped in foil for even longer. It was overcooked and lukewarm sadly. The fries, like they dredged the ocean for salt and then put it on top. Not great, not even actually good. Won't be returning.
Dave Jones . 2023-04-25
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Yummy late night meal. Great service and recommendations from Sam
Theresa S . 2023-04-24
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Great burgers & the milkshakes are delicious best I've had. Thanks guys!
Kayleigh Lord . 2023-04-24
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Friendly and quick service. Food was good and served hot. Very clean all around and especially the toilets.
david agg . 2023-04-24
MORE AT Google
Great food and great environment. Very friendly service as well!
Cameron Bowrey . 2023-04-23
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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