Based on 71 opinions finded in 2 websites
Based on 71 opinions finded in 2 websites
Nº 361 in 403 in Bridgend
Opinions
My family and I always order food from this takeaway as it's the best chinese in the area. Fair prices and will change things up if asked. We've been notifified through phone call if the food is delayed or the expected time is incorrect on their system after ordering on their website. Will continue ordering in the future and will continue recommending this takeaway.
Reka Johns . 2024-03-28
MORE AT Google
Don’t bother ordering from this restaurant, anytime we order from there online it’s ridiculously late and the staff just tell you that it’s left the restaurant. After over 3 hours of waiting we contact the restaurant to ask them if they can contact the delivery driver to see where he is and why there has been a delay with our delivery. The lady who is usually the one working there on reception tells us that the delivery is not actually on its way because the order hasn’t actually been made in the first place! I requested for her to cancel our order and asked for it to be refunded, to which she says she doesn’t know how it works because the order was done online (via their own website so I don’t understand how she’s so unsure). She cancelled the order and someone is apparently doing to contact us about a refund but with the multiple fibs over the phone tonight I don’t believe we will receive this contact. I will literally never order from this restaurant again, I can’t believe how unprofessional they are, honestly one of my worst experiences I’ve had with any takeaway/restaurant. I hope I get my money back but I’m not holding my breath.
Kiera Quick . 2023-12-31
MORE AT Google
Always ordered from here for years but its gone so dear we now use another Chinese takeaway where we save almost £10 in price.
Toni P . 2023-11-30
MORE AT Google
I asked how long delivery time is I was told an 45 minutes to 1 hour so I ordered the time was 18:25 it was 20:00 and my food still hadnt arrived so I phoned Jasmine i said where is my food the woman said its cooking it will be with you soon. Will it be with me by 20:30 I cannot gurantee that we are very busy. So I cancelled it.
Matthew “Matt19852085” Jones . 2022-11-13
MORE AT Google
Always use Jasmine when we order Chinese. Stunning food and super quick. Excellent delivery service too
Ammo . 2022-08-22
MORE AT Google
Really grate service, food was Delicious, grate selections of box meals. Will be definitely ordering again 😊
128shanelles . 2022-08-12
MORE AT TripAdvisor
Thai green curry was absolutely atrocious! ordered chicken and recieved fish! it was absolutely dreadful 😡 chips were like eating cardboard, rice was dry as anything! would give a 0 but couldn't.
Atlanta Short . 2022-04-30
MORE AT Google
Delicious food at competative prices, with friendly staff and quick delivery. Always happy to accommodate changes in a meal.
Andrew Chambers . 2022-04-27
MORE AT Google
Very poor food lettuce rolls were mostly veg and no taste, lemon chicken was bland and not very lemony and Thai red curry was not Thai red curry if you know what I mean, fried rice and chips were passable though.
Craig Flower . 2022-01-03
MORE AT Google
Delicious food, clean inside, very nice people working there. Thank you! Highly recommended
Renata Lemanska . 2021-08-29
MORE AT Google
Very disappointed Will not be ordering again Payed almost £40 for what I could have got from a different Chinese for under £25 and the food was awful and bland Prawn toast, mini vegetable rolls and chips were stale Egg fried rice tasted plain Wasted practically all of it Didn’t even get the fortune cookies I payed for Overall it was disgusting and not worth it Absolutely terrible
lauren jayne (lolly) . 2021-06-09
MORE AT Google
Delivery is always late, but food is always tasty.
John . 2021-04-04
MORE AT Google
Food is OK but the delivery service is diabolical! Waited 2 and a half hours for our food after being told an hour and ringing to check twice to be told it had left! Ordered at 5.40pm and it arrived at 8.10pm. If I hadn't already paid by card I would have cancelled. It had also been an hour late. I stopped using Jasmin two years ago for exactly the same reason, food is always ridiculously late! Seems they haven't improved. Won't be using them again.
Gill Hiscock . 2021-02-17
MORE AT Google
Can't go wrong with Jasmin for food. Our go to takeaway 👍👍👍👍👍
Andrew O'Leary . 2021-01-16
MORE AT Google
Sorry but lately this place has gone down hill two weeks in a row now something up with order,never again
Darren Palethorpe . 2020-12-05
MORE AT Google
Amazing food,.Great customer services.warm.and welcoming. Been ordering off them.for years . Food always comes hot and worth the money.
Claire Penny . 2020-11-19
MORE AT Google
We waited 2 hours for our food,no apology given The food was cold,the order was wrong and it was very disappointing. Crispy beef was replaced with salt and pepper beef that was so dry and peppery it was inedible. There was no can of coke which was ordered and the food was lukewarm with onions when it was specifically requested no onions. No refund was offered,the only explanation was 'a new girl was on the phone'. Well that new girl has cost Jasmine a regular customer.
Rachel Bridgeman . 2020-10-17
MORE AT Google
Food tasted fresh, and was hot. Well worth waiting a little longer for.
lenny bridgeman . 2020-04-19
MORE AT Google
The food in itself were great the taste was outstanding but unfortunately the food was delivered 45 mins late with no apologies or explanation, they said 45 mins we rang after hour to be told it hasn’t even left , then turned up and was unfortunately cold Not impressed
caelchamberlain2 . 2020-01-18
MORE AT TripAdvisor
Always friendly staff and great food
Julia Tomkins . 2020-01-18
MORE AT Google
Fast delivery and food was lovely and very hot
Mark Bayliss . 2019-11-22
MORE AT Google
Ordered our food as we had visitors and have never had bad food from here before. food arrived luke warm , overcooked , tasteless. phoned to complain and was offered free dishes next time we ordered! now have visitors vomiting from the bit we did eat. Absolutely disgusting! The food bin has more food than we did!T
Nikssmaak . 2019-11-13
MORE AT TripAdvisor
The food was stunning, but was told to collect in 15-20min and waited 35min total. Worth the wait.
Ellen Davies . 2019-09-10
MORE AT Google
Ordered food for delivery. 2 hours later turns up, cold, crispy beef soggy&chewy, burnt veg rolls, food uneaten.
joannecpaul . 2019-09-01
MORE AT TripAdvisor
My regular Chinese was to busy Tried this takeaway Worst curry ever tasteless rubber chicken If you want good Chinese try lotus house in Pyle , but be early on sat as busy
Julian Lewis . 2019-05-04
MORE AT Google
The food and the service is amazing. It's our first time that we have been there but it definitely WON'T be our last. Friendly service too. Well done to the Jasmine Take Away.
Andy Hardy . 2019-01-05
MORE AT Google
Awful service . Told delivery time was an hour . 2 1/2 hours later still waiting . Phoned up to cancel it . Only to be told by the manager we shouldn’t be delivering to us as it’s to busy ! Not happy !
Gareth Martin . 2018-12-08
MORE AT Google
One of my fave take-aways!!! Food is lovely and the friendly staff always make it a great visit. I'm one of those awkward customers, who want to add or leave out stuff from the listed items! Never a problem, if it can be done, these guys do it!! Moving a few miles further out from Aberkenfig soon, but this will always be my 1st choice, worth the extra travelling time. YUM, sums up the Jasmine.
Rattus46 . 2018-10-14
MORE AT TripAdvisor
Ordered for a delivery it took 2 hrs 15 mins to arrive, food was like warm, never ordered from here before and never will again, driver had to go back as they forgot an item , didon't want to give any stars but it was the only way to post a review.
Michelle Morris . 2018-10-06
MORE AT Google
Inedible food, avoid at all costs! Waited nearly 2 hours for delivery. Chips were hard and like they had be heated up god knows how many times. I will definitely not be going there again! Not only was we starving after waiting ages but to have to throw our food in the bin after paying for such disgusting food is appalling!! Phoned up to let them know of this and they couldn’t give a damn so thought I’d leave a review instead to let others know!
Jade S . 2018-08-11
MORE AT TripAdvisor
Very disappointed came home with order to find the chicken curry wasn't in there. Won't recommend will stick to silver swan in future.
Ceri Lyons . 2017-12-29
MORE AT Google
Placed an order at 8.07pm. Food arrived at 10.25pm after numerous phone calls. We sent it back as we ordered a pizza which came within half hour. Will not use again.
Katie Whiteside . 2017-12-03
MORE AT Google
Awful service, always something missing from order! Delivery always atleast half hour later than said, when complain about food missing they expect you to go and collect or when ask for refund they say you have to wait up to 2.5 hours for it to be brought to you. Terrible!
Alice Coid . 2017-12-02
MORE AT Google
Absolutely disgusting place!! Food took over 2 hours 30 mins to be delivered (money off offered). Delivery driver turns up off her face on drugs and starts shouting abuse at me because she had to give me some money for the food being so late!! Never come across such a poorly organised takeaway!! Certainly won't be using again!!
Becci Smart . 2017-10-01
MORE AT Google
Lovely food but 2 items missing including the rice. We were promised they would be sent immediately but over an hour later still not arrived. Rest of meal would have gone cold. Poor service to a regular customer. Last time fried rice sent, which I don't like, instead of boiled rice. Disappointed. I will say though that the food is excellent but with such poor service we will go elsewhere from now on.
Karl James . 2017-09-23
MORE AT Google
Lovely food..always comes hot ..nicest Chinese around .and I've had many !!! 🙂
sue healy7 . 2017-06-21
MORE AT Google
Really poor delivery time, still waiting after 2hrs. Food usually great, to save time don't order.
Megan-rose Lewis . 2017-05-29
MORE AT Google
I ordered food exactly 1 hour and 18 mins ago. I was told the delivery wait was 45min. Not impressed. I always enjoy the food but really not happy with the unrealistic delivery times.
Nino Farrugia . 2017-05-20
MORE AT Google
Won't be ordering from hear again waited 2 hrs for food to arrive was told it be 45 mins when I rung to see where the food was was told it be 10 mins which was more half hour there was no apologie and food wasn't great .Will be order somewhere eles next time not worth the money
louisesuesanne . 2017-05-06
MORE AT TripAdvisor
Waited 2 hrs for food unsurprisingly food was stone cold and inedible. Real shame because normally quite good. Will not use again, awful
David B . 2017-01-07
MORE AT TripAdvisor
Terrible service. 1hr 50 mins still waiting after an excuse 30 mins ago ? Fell asleep waiting now I'm still hungry wish I just went out
garp80 . 2016-09-06
MORE AT TripAdvisor
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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119 Opinions
Delivery time kept getting extended. We were first told 5:50pm but it was eventually delivered at 6:34pm
116 Opinions
AWFUL! where do I start. Delivery was late. Driver sat outside my house for 10 minutes. Chips were soggy on outside and raw on inside. Crispy beef looked and tasted like it was prepared whilst in lockdown. Chicken balls were soggy on outside and raw dough on inside. Oww and the egg fried rice was burnt and harder than my nips on a cold winters day! Rung back and women persistently argued saying it was cooked fresh this morning (order at 8:15pm) but reassured me it was cooked fresh to order ? Seeking refund I would advise no one order from here save your money and look elsewhere god help the toilet tomorrow
8 Opinions
The old lady that runs this place is absolutely awful. Her attitude is beyond terrible. Shouting at people in the queue, shouting at staff members, just terrible. Not quite sure why she does the job if she hates everyone so much. She should spend more time ordering food so she isn't continuously running out of items