Jade Dragon House in North Kesteven

Holidaying in Lincolnshire. Took a punt on this place. Delivery took an hour ( as advised). Had set meals A1, B1 and V2. Plus chips and veg samosas. Was very impressed with the quantity and quality of food. The chips were the nicest takeaway chips I’ve had. Crispy texture and just so tasty. Highly recommend on our experience.

I have used another Chinese in the area but unfortunately they have really bad customer service so decided to try Jade Dragon and what can I say.....Wow! Fantastic! Food was well priced as the portions were very big. Best chicken balls ever. Very friendly staff. Will definitely be using again. Credit where credit is due.

I have been a customer of Jade dragon for years and never had reason to complain. However, tonight’s takeaway of beef in black bean sauce was totally underwhelming. The sauce was bland, almost water like and no flavour. The pork in Housin was only marginally better. Such a shame to lose such a good takeaway until now.

Ordered for a treat. I opted for vegetarian set meal, swapped out the egg fried rice as don’t eat dairy either. Food arrives and they have sent a meat set meal in error. My fault as she read the order back to me (she didn’t) I ordered V1 they sent B1. They will return at ‘some point’ this evening to collect the wrong food and partially refund the order. Any reputable business would refund in full for the experience. Never again!!

Worst experience tonight, I ordered prawn crackers and crispy duck to start, crispy beef, special fried rice, satay chicken, and salt and pepper chips for main. Whilst me and the family started to eat the starter we all agreed something was not right, fortunately we had some spring onion and cucumber in the fridge so we discarded the very old looking garnish away which they had supplied and hoped that it was just that. But no!!, The sour flavour continued into the main course and got progressively worse where we all stopped eating, and unfortunately one member of the group began to vomit. I called the restaurant immediately and asked to give us a refund. They asked for me to give them there food back in return of funds which I agreed too. The chef and the driver/manager both returned took the food from me and refused to refund me without telling them exactly what was wrong with the food. I explained to them that something in the food was sour/off and it was surely the due diligence of them to invest the source of the problem. But unfortunately they would not listen to my unhappiness of the meal even once I’d told the I’ve been a chef for 20 yrs..they left gave me no refund and left a very very sour taste in my mouth!! Shocking food, and even worse customer service, avoid like the plague!!

Ordered a takeaway because we had been away to the Lake District and arrived back too late, and too tired, to cook. This has been my go to takeaway for over 15 years but not anymore. I ordered hot and sour soup which was too spicy (and it is a soup I have had from here for years). It was in edible. My wife had stomach pains through the night and to be honest the whole meal was below normal standard. I won’t be going back which is a real shame.

Unfortunately we've found multiple hairs in our food this evening. Upon talking to the staff I was offered only a partial refund alongside being accused of putting the hair in my own food. Insulting and lost a customer. Obviously do not eat here, the staff confirmed they do not always wear hair nets.

We ordered a takeaway from this establishment this evening only to find multiple hairs in the food. We were quite disgusted by this and would be under any circumstances but especially under the current climate and COVID being a prominent issue and cleanliness at the forefront of our minds when trusting and choosing to eat out, and rightly so. I called the takeaway to let them know what had happened, I was polite and thought it would be of their best interest to know that hygiene standards had slipped and so they can ensure that this does not happen again. I was told that we could have credit towards another meal ( my husband and I didn't really agree with this, to be honest we were quite put off by the food and after us and our children only ate a few mouthfuls of the food we accepted a refund). We were told we had to come and collect the refund and to bring the hairs with us. I offered to bring the food back (2 containers had not even been opened) as we'd found the hairs first and the rest on our plates I would gladly have repackaged to show the food had hardly been touched, however I was told that this would not be necessary. I offered twice and was told no to just throw the food away. I scraped the plates in the bin, apart from my husbands as I had to fish the remaining hairs out for him to take to the takeaway. Upon arriving there he was told we could only have a £20 refund and that they believed we had put the hair in the food ourselves. (None of us have that colour or length hair). And they admitted members of their kitchen staff do not wear hairnets or cover their hair and frequently walk in and out of the kitchen and handle food (the least I would expect would be that kitchen staff cover their hair). We were then given the feeble excuse that it couldn't possibly be them anyway as their hair is brown! We were incredibly insulted by this we have used this establishment a number of times, and wanted to deal with this matter discreetly but after being made to come into town for the second time and not be given a refund for food which could not be eaten was ridiculous. In their view we did not deserve a refund for food which was unhygienic, had multiple hairs in and that we did not eat. I even offered multiple times on the phone to bring the food back so they could inspect it further (I am certain they would have found more hairs) and to show we could not eat the food, Barr a few mouthfuls before discovering the hair. I rang the restaurant back to complain about the way my husband had been treated, we are the ones who had contaminated food and had to travel into town twice regarding this meal and then treated with the worst customer service I have ever experienced. The lady I spoke to rang back and told me a driver would come and give us the remaining refund but I should give him the food back too. This was 1.5 hours after the ordeal and first call. I explained I had since then thrown the food away and scraped all plated barring one. I was told I had to take the food out of the bin and just hand over what I could. I then took the containers out of the bin and bagged them. I was not willing to fish out the food we had scraped into the bin or that had been thrown away. A man then did come to the door banging very loudly at half past 10 at night. He asked for the food, which my husband gave him in the bag, he then said the bag was not full enough and we must have eaten some of the food. My husband scraped his full plate into the bag and the man told him this was not good enough and questioned why the food had been plated if it had hair in it!!! This is just beyond ridiculous, of course it had been plated as that's how we realised there was hair in it when we sat down to eat the meal. He then started shouting, (my husband is the least confrontational person ever) so at half past 10 we had this man shouting on our doorstep, waking up my daughter all because of £14. This kind of customer service is despicable, we didn't even ask him to come he was sent by the establishment. After having contaminated food which we feel ill to have eaten, to having to travel back and forth and receiving the worst customer service Ive ever experienced. Told to throw the food away by the restaurant and then an hour and a half later expected to have the food, made to fish it out of the bin and still told this is not good enough and have a man come to our home and shout at us is absolutely disgusting! This establishment obviously only care about money and not the loyalty of their customers. To us it wasn't even about the refund it was about the treatment we recieved and the principle of it. Our family run restaurants and none of them would ever dream of treating customers in such a disgraceful manner. And if any customer ever found hair in their food, would never be expected to pay for the meal and I'll add with no real apology offered. The fault can only lie with them, no one in our household has the colour hair found in the food. The restaurant knew this as they had seen us. Instead of showing respect and apologising for their mistake they tried to deny it and carried on with their terrible customer service throughout. The bottom line is this establishment is unclean and doesn't follow basic health and safety standards and their customer service is even more appalling. The food has always been okay, standard takeaway style food not authentic Chinese and certainly not worth risking your health over or putting up with terrible customer service for. With amazing restaurants near by such as Thai Sabai that also deliver, Gurkha 19, the Italian connection and Tiamo why would you ever need to come to an unclean place such this. AVOID!

Best Chinese in sleaford, lovely staff, great pick up or delivery time. Making me hungry writing this. Can't wait for my next visit.

We had not been back after the new owners had taken over, we decided to give it a try tonight totally exceeded our expectations. The staff could not have been more helpful .

Brilliant, best Chinese in Sleaford, staff polite, food quality absolutely brilliant couldn’t ask for more. Would definitely recommend this place.

Excellent, tasty and generous helpings. All nine family members were satisfied with their food choices. Would not hesitate to go back.Five stars.

Jade Dragon opened especially for us on Boxing Day as I have been unwell and unable to cook. The food was excellent, delivered bang on time for 10 people, piping hot and really tasty. Great portion size - and a free bottle of bubbly too! We have been customers for at least 10 years and never had a bad experience - best takeaway in Sleaford - thank you all so much. Happy 2019! Julie

Takeaway for two Won’t go into to much depth Nice staff Good food Good waiting time Food is fresh and very well presented Very tasty Not over cooked mush like some in sleaford Very impressed will be my regular takeaway but be aware I will re review if things change

Lovely food, hot and very tasty. would recommend the black bean and chicken curry. No restaraunt, only takeaway

Had a take away for twoRight away I noticed the lack of ambience They had lost the restaurant Place in semi darkness Vending machine switched offLady standing over the staff making sure she wrote all orders in longhand in a book This indicates to me the establishment is in a hard place cash flow wise The meal was sparse meat wise and heavy on the sauces The meat was very tired and practically inedible Iam worried that this establishment could be a health hazard Needs watching Be advised

I have been searching for 9 years for a half decent Chinese Takeaway in Sleaford and i am happy to say i found it at last.Use Nosh desk to order and although its not a superfast delivery it is a tasty plate of food that arrives

Nos dijeron para recoger/estar allí a las 7, así que mi compañero aquí a la izquierda (a 7 minutos) a las 6:50 para recoger, volver a casa a las 8:05. La comida era mala, por decir lo menos y mi pedido estaba mal (pedí el dulce y agria king estilo Gambas Hong kong y acabo de langostinos con mantequilla). Afortunadamente habíamos pedido extra salsa dulce y agria, así que creo que afortunadamente, pero olía y sabía como el ketchup! El banana buñuelos eran pasables, pero los plátanos que utilizaban eran demasiado maduro con el mínimo de jarabe en su bandeja :(. Mi arroz era fresco y fuimos en mi plato frío rápido, así que en general no puedo decir que fue agradable para comer y todavia tengo la mitad izquierda de las gambas y arroz. Tanto mi hijo y pareja, tanto arroz frito huevo dijo que era sin sabor y contienen muy poco huevo. El único aspecto positivo fue mi compañero dieron 14 bastante grandes bolas de cerdo, que dijo eran agradables y bien preparado. No le llamaremos de nuevo.

Nos encanta estar aquí y siempre conseguir comida magnífica. No tengo ninguna queja con el menú y hacen un maravilloso comida vegetariana que es genial y muy agradable para ser atendidos. Sin embargo a veces cuando comemos aquí estamos allí por un tiempo muy largo sin ninguna comida comprada, mientras están siendo estriado de la puerta como no hay mañana dejándonos comer en diners un poco menos bien cuidado en favor de los pedidos de comida para llevar. Por favor tome un poco más de cuidado en nosotros, nos encanta su restaurante, pero el sábado por la noche, llegamos a las 7pm y no termine de comer hasta las 10:00 pm.

Pedimos comida para llevar para 11 personas. El servicio fue muy rápido. Tenía un montón de platos diferentes y todos eran muy buenos. Mi favorito era el Kung poo pollo. Nos dieron un montón de pan de gambas que sabían de gambas. Muy bueno. A menudo de otros que tienen muy poco para llevar el sabor. Hace que se tengan que avergonzar algunos vivimos tan lejos que no entregar a pelearme. No importa que bien vale la pena el viaje. Un precio muy razonable.

I expected better food as the Chinese has a food hygiene rating of 5. The food is OK but its the appearance of the lace that really puts me off. If they cannot be bothered to maintain the shop, why bother inside..

No está nada mal, es un cruce entre una comida para llevar y un restaurante. La comida era de buena calidad. Sospecho que algunos de los comentarios anteriores realmente relacionados a los pobres inglés de los propietarios, si acepta la lingüística las deficiencias son gente realmente decente. Buena comida para la zona y bien merece una visita.

This is seriously first class and fantastic value. Authentic chinese, great flavours and range. Well done - a real find!

We ordered take away The food was revolting. The food appeared and tasted as if it was stale left overs. Our usual Chinese was closed in Sleaford. We thought of giving this Chinese a go. Never again

Well, this is a strange one. From the outside this place looks dreadful and I would normally walk straight past. But I had heard good things so in we went.Lovely, lovely waitress and delicious food. Not five star dining but really great. The dish I wanted wasn't on the menu but it was made for me and I was also able to have one of the dishes from a set menu. There were more vegetarian and vegan options than most other Sleaford places. The bill was small, too! Definitely one to return to.

Food has always been lovely when we have had a takeaway, so went to the restaurant for a meal with friends Saturday Evening.So disappointed in the lack of service, the owner was rude & lacks customer service skills! Yes the restaurant was busy, but not to the extent we waited nearly an hour for our soup & a further hour for our main, drinks were not offered & the place was cold! We asked for our bill 3 times & in the end got up to leave, she soon got her calculator out then!! We did say how disappointed we were, & she just shrugged, & no apology given.Needless to say we will not be returning & will no longer be using them for our takeaways either!

A Saturday night with barely anyone else in the restaurant, yet the service was dire; extremely slow & hardly a smile in sight, especially from the owner(?). It was very cold, we waited ages for our food (the delivery of the mains took 10 minutes from start to finish for a table of 6). We weren't offered extra drinks unless we asked & weren't offered desserts! They seemed too busy worrying about the take-aways. Shame.

Pretty much opposite the rail station this little restaurant doesn't look all that much. Inside, there's limited space and relatively few tables but well spaced, and clean. Nice welcome from a pleasant Chinese lady.Extensive menu with the usual selections and some "banquet" choices, modestly priced. We were there with friends and so ordered up and relaxed with a beer.I have to say the food was really, really good. Excellent. Beautifully cooked and full of flavour. The spicy shredded beef with chili was just wonderful - still crunchy and chewy as it should be, even in its chili sauce. The chicken was superbly cooked. We loved all the food we ordered and to be honest, I wouldn't have minded ordering it up again although common sense tells me there'd be no chance of finishing it. Just greedy, I guess... but it was so good.Our friends went for the Tropical Banquet which again looked absolutely wonderful. They certainly enjoyed it, and as a value for money tip, they paid only slightly more for the banquet but got extra dishes and an extra course of crispy shredded duck with rice pancakes and hoisin sauce....... I knew I should have read that menu more carefully.... yum.This place is about 10 miles from where we live which is a bit far to be going for a takeaway but next time urge strikes, I'll grab the insulated bags and picnic box and get down there. Highly, highly recommended. Friends loved it too.

Really excellent food well presented and friendly, efficient service. A really good chinese restaurant also do some thai dishes and an extensive menu

The title says it all really, ok I will admit that at its worst this place can be hit and miss at times but I would say... in our experience... this place is very good 90% of the time and much,much better than the competition in the town.

Food is amazing and staff are great. Very popular local Chinese takeaway with generous portions. Will always go back

I have had take away delivered from Jade Dragon on 2 occasions now after finding out you can order online for home delivery. The delivery is value for money as I live out of town and the min order is only £7 which is good as when your ordering as for one having to meet £10-£15 min orders is not possible. The food arrives within the hour and is always piping hot and delivered by friendly people. You get good portion sizes and the flavours are fantastic. I especially like the chow mein and the sweet & sour chicken balls. Highly recommend. You can also visit the restaurant and sit in to eat

we often have a Take way & it's okay, but tonight we had one & it tasted of the insents that they burn in the restaurant, it was awful the prawn crackers and one of our main courses, just tasted of incents, I'm sorry to say it's lost it's spark. I do hope they listen to this review as this is the last straw for me, they are or were the best of a bad bunch in Sleaford, we are now left with a void.

The food is very fresh and tasty and a bit different to the usual Chinese takeaways! It also represents pretty good value for money!

Ok it was a busy Saturday evening but we had rung in our order and arrived 5 minutes before the time we'd ordered. Had to wait fifteen minutes. The drive home is less than five minutes away so we were dishing up in under ten minutes. The rice was hot and good but the remaining three dishes were barely warm which spoilt their sauces. Great poppadoms though. However even with great poppadoms I would hesitate to return. Very disappointing.

We use this restaurant 3 weeks out of 4 and always find the food to be very good and delivered hot , not hit or miss as others suggest. Friendly delivery service deserves a mention , 5 stars.

Ok Sleaford is rubbish for Chinese take aways and restaurants but te jade is ok. I love the food, however it can be hit and miss one week it could be amazing the next t could be the worst thing ever. Service is good. Resturant needs updating and they need to unblock their fire exit. Try it for yourselfs you may have a good meal but keep trying because when they are good they are bloody lovely

I noticed there hadn't been any recent reviews of the restaurant when we were looking where to go for an eat-in Chinese. So having chosen the Jade Dragon, thought I'd bring the reviews up to date. The reviews we read seemed to hold pretty much true today - The exterior could do with smartening up, as could the restaurant area. On the Saturday evening we went, the take-a-way was doing a roaring trade, we had to join that queue to get seated! The reception area is very small especially when it is a popular take-a-way. Like a previous criticism, there remains little to separate the take-a-way from the restaurant, a temporary screen attempts to do the job, but doesn't really work and investment in something more permanent and substantial would go some way to improving the restaurant. The food was great and presumably explains why the take-a-way is so popular (note their doesn't seem to be many/any puddings). Service was very slow. I would have ordered a second drink had someone bothered to come to the table. Diners leaving from an adjacent table saw their dishes just left their for some time and we spoke to a group (the following day) who said they had to wait too long for their food. - Summary, good food spoilt by the dinning experience. Taking on a waiter/waitress on busy evenings would surely pay for itself in sales and return custom due to an improved experience - or maybe they only care for the take-a-way custom?

A lovely little restaurant, friendly and welcoming. We enjoyed the vegetarian set meal for two and we loved every bite! Well presented, hot and tasty, the food was A*

This is the only takeaway we will use for Chinese food. It is always good and on time. The prices are average for the area but the food is better than average. Top notch crispy duck. I have never eaten in the restaurant purely because it doesn't look very welcoming, in fact it could do with a bit of modernising. The big fish in the tank freak me out and I would not be keen on the constant phone ringing and takeaway customer in and out. Maybe they could separate it off?

A lovely little restaurant! Staff very friendly and attentive. The food is just wonderful and tastes very fresh. One thing I would say is that it was very cold in there, there had freestanding electric heaters but unfortunately we needed to keep our coats on. Not a problem at other times of year! :) x

Spent many years trying to find a decent chinese takeaway in Lincoln/Sleaford area - this is the best we have found by far. Can highly reccomend Crispy shezuan beef, spicy lamb satay and lamb sea spicy style - other half also raves about double cooked pork shezuan style. Have had numerous takeaway's from here and never been dissapointed.

The only Chinese sit down we could find which is strange, food good , service good, surroundings tatty, value for money good, but food could have been warmer, plates cold. We liked the wine .

Food was tasty but on both occasions that we had a take out the food was verging on cold . I do not expect to heat my food in a microwave when I get it home . We are only 3mins from the Chinese and the food especially the chicken curry was Luke warm . This is a bit worrying because if the food was cooked fresh then it would be piping hot !!!!!

Just finished our Chinese take away and it was perfect. The chilcken was fresh and did not have that processed texture or taste like other near by take aways. Both my husband and 10 year old loved it and cleared their plates. Take awyas are a treat so it was good to get one and not feel we had wasted our money. Husband said he enjoyed the beer while he waited.

had a good meal. all was good and service good too. we liked the chillied beef and also the hot and sour soup

After rating The Jade Dragon as excellent on my last visit I am so disappointed when we went recently for a takeaway. The takeaway menu is limited compared to the restaurant menu when I asked why I was told it was because some of the items can go soggy if taken away. This is fair enough so we ordered a lemon chicken, sweet and sour chicken, egg fried rice and salt and pepper ribs. The ribs were tough but tolerable, the sweet and sour balls were soggy and tasteless as was the lemon chicken, this had not even been cut making it impossible to eat with chop sticks. The rice was overcooked, had no egg in it and tasted old. I am utterly disappointed with the take away. We will give the restaurant one more chance however I will never get a takeaway from there again, there are much better Chinese takeaway's in Sleaford.

Good Service, lovely food and pleasant staff what more can i say. Quick on service too. Sometimes the food can vary on its quality but it is never terrible. Good value also.

I went here with my partner for a meal, first impressions are not good. Could do with a lick of paint.. Inside we where seated straight away, given menus and complimentary prawn crackers. We chose one of the set meals. Lovely food, lots of it. Attentive service.. Good beer and wine. So much food we never had out deserts or coffee. If you look beyond the outside then this is a super restaurant. Definitely renccomend.

Took my mum here for a meal on a week night, appearance on the outside is slightly shabby but don't let it put you off. Food is very good and plentiful. Staff attentive but not overly so. We had the vegetarian set menu and it was fantastic. It's nice when places make an effort for vegetarians and always very appreciated. Also at £16 a head brilliant value for 4 courses and tea or coffee at the end. I would recommend highly.

Went to this restaurant years ago and loved it, tried it again when we moved back to Sleaford and I have to say it is still excellent. Service is very good, not too intrusive but polite and efficient. The food is second to none, portion sizes just right and not badly priced. Definitely the best Chinese restaurant in town can't wait to go back.

The food here is always lovely, and is my favourite eat in chinese in sleaford.The staff are polite and really nice.

quality food, good service, excellent menu choice, woth a visit

The quality of the food coupled with the good portions makes this best Chinese restaurant we have in this town. No too badly priced either.

Always excellent food. Nice staff and decent value. Without doubt top Chinese or Thai food in the vicinity.

I visited the Jade Dragon last night with my Husband after living in the area for over a year and never really liking the look of it but thought we should give it a go as it is within walking distance from our home. I cannot praise the staff enough, they were very attentive without being intrusive and the food was fabulous! We had the Tropical Banquet for 2 at a cost of £21 per head and it was amazing value for money, no way could we eat everything! We even had little extras that we were not expecting and lovely warm hand towels after every course was a lovely touch. I admit that from the outside this restaurant looks very shabby and to be honest, although the inside was freshly painted, it is also a bit tired with very old chairs etc but it was spotlessly clean. My only regret is that we did not visit sooner! We will definately be regulars now! :)))

First class food, served in excellent style