Based on 1.328 opinions finded in 1 websites
Based on 1.328 opinions finded in 1 websites
Nº 485 in 3448 in Manchester
Opinions
Terrible. Been before and was ok. Drinks were flowing and staff friendly. Waitress today was rude, abrupt and aggressive. Had to ask for welcome drink twice. Food was just ok. Told you have 2 hour sitting. But told couldn’t order drinks after 80 minutes. Asked if we could order 2 then and was told no. Wouldn’t go back!
Chris Shaw . 2024-10-27
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Lovely food and great service from Dana
Jake Johnson . 2024-10-26
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Lovely food, great service from Dana (Gratzie), very attentive. Will come again.
Ed “Keyser Söze” Reeves . 2024-10-26
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Dana was very attentive, the food was lovely and the cocktails were really good!
Sasha Fletcher . 2024-10-25
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Delicious dishes and great service. Specially to a great waitress named Dana. Multumesc!
Tomasz Kosiek . 2024-10-24
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An amazing experience from start to finish. We were greeted and seated very quickly, provided excellent service by our hostess Dana (who provided the full Italian experience complete with Italian dialect), and provided with outstanding food.
khadija moh . 2024-10-24
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I dined here with a friend. Service was excellent from the start. Our host, Dana, was welcoming and friendly and gave us suggestions based on our taste. The food was beautifully presented and came out of the kitchen promptly. My friend has seafood dishes to start and for main, which she thoroughly enjoyed. I had arancini and a rigatoni dish, both tasty and filling.
Mica Kaur . 2024-10-24
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Perfect food . Perfect Atmospere. And wonderful service made by Dana
Daga Gregorowicz . 2024-10-24
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The modern industrial decor offers a cozy, moody atmosphere with a fresh authentic menu. Accompanied by attentive, knowledgeable and humorous service by Dana! Overall, a fantastic dining experience—I’ll definitely be back!
Aidan Forster - Spratt's . 2024-10-23
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Food was fast and tasty, service was immaculate and super friendly thanks to Chloe. Will definitley return to try some more
Jamie . 2024-10-23
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The sercice from Dana was superb.
dan austin . 2024-10-23
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Dana was lovely and really informative and helpful. Food was delicious.
Madison Stockton . 2024-10-23
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Food was very good and service was really quick
LILY PLAYS . 2024-10-23
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We had an excellent pre show meal for the oepra house. Our server Dana was fantastic, the nice light friendly banter and excellent attention whilst ordering and tending out table. Dana added to our experience and made the meal enjoyable along with fantastic prepared food. Thank you for a nice time.
Trader Tet . 2024-10-23
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Was really amazed by their arancini it was delicious. Dana our server was amazing and went beyond to let us have a good time keep it up. Gonna come back soon.
Sakib Sikder . 2024-10-23
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I visited this restaurant 2-3 weeks ago with my boyfriend for a date night, traveling all the way from Nottingham to Manchester (we were spending the weekend there but pre-booked this restaurant), and was really excited to try the food. While the meal started off well, I was shocked to find a long metal pin in my pâté starter. It could have seriously hurt me had I not noticed it. When I pointed it out to the manager, her response was underwhelming. She apologized and removed the starter from the bill, but that was it. There was no urgency, no follow-up to let us know how the situation was being handled, or any reassurance that this wouldn’t happen again. It felt like finding a metal pin in food was no big deal to her. We were quite disturbed and lost our appetite, leaving before finishing our meal or staying for drinks as planned. We asked if anything more could be done, like a discount off the bill, but she refused, saying removing the starter was enough but may be she can remove the service fee. Given the seriousness of the issue, we expected a more considerate response. Overall, while the food was nice, the handling of such a safety concern left us disappointed, and it definitely put a damper on what was supposed to be a special evening. I’m not trying to be overly critical, but finding a metal object in food should have been treated with more care and seriousness.
Riham Hafez . 2024-10-22
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Average at best, I came here on a Saturday night for my anniversary dinner. I saw it had very good reviews, and had a great vegan menu for my partner. The queue was out the door when we had arrived but we had a booking and were seated within 10 minutes. We were seated in probably the worst place in the whole restaurant, (on the elevated floor by the door) away from everything at the bottom of what felt like the alleyway of the restaurant floor, no passing waiters so it took ages to actually get some service when you wanted it. Really didn't make it feel like a nice place to be, and just added to the time we had to wait for service. The food was served without much of a wait which was good, I had the arrabiata and my partner had the vegan lasagne. The arrabiata was ok but really nothing special, I'm no master chef but I could have easily made a tastier dish at home, but the vegan lasagna was quite simply a joke, about 4 slices of aubergine in a cheese/tomato sauce, you could barely get away with serving this as an appetiser in my opinion. Definitely won't be visiting again, sorry.
Adam Skendrovic . 2024-10-21
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Visited here for my sons 21st on Saturday. Service was absolutely awful. We had pre-ordered our food days in advance for it all to come out at different times. The mains came and were all wrong then was taken back and correct ones brought back out. Some weren’t even warm when they brought it back. When the bill arrived they had put on a 10% tip which was asked to be taken straight off plus a further 10%. Won’t be eating here ever again!!
collis oldfield . 2024-10-21
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I am not amazed, however the food was fine. Service was not something to write about. The waitress forgot that we ordered and the redwine was way to warm.
Nanna Feld . 2024-10-20
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Very good food, Dana was very nice and helpful
Lasse Sogge . 2024-10-20
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Lovely lunch, great food, value for money
Jane Simpson . 2024-10-20
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If I could give it zero stars then I would, 1 hour wait for starters then they bring 2 out of 10 then a further 20 minutes wait for the other 8 starters, which was pre orders 48 hours in advance, Had to ask for cutlery 3 times, Mains came 7 out of 10 meals was wrong (I’m convinced these were the table next us as they had been waiting longer) They took all the mains away came back with correct mains again pre ordered 48 hours in advance some were luke warm we think these were the 3 dishes what was correct the first time round. They then brought us complementary shots which we gave to the table next us as by this point they still hadn’t had there mains and had been waiting longer then us. Bill came they hadn’t knocked the £100 deposit off and added a service charge which told them to remove. The whole experience was dreadful we was celebrating my sons 21st and couldn’t wait to get out of there. It’s such a shame as the food was delicious. I will never return.
Lynsey Skwarek . 2024-10-20
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Visited here for a special occasion which was completely ruined. We contacted the restaurant asking to book a table of 10 as a surprise, the restaurant asked for a pre-order which was fine and said the two who weren’t aware of the surprise could order on the day. When we got the restaurant it took it took over an hour for our starters to arrive. Two arrived at first, then 20 minutes later the rest arrived which meant we were all eating at different times. We asked twice about the starters and were told 4 minutes and asked again and told another 8. (I don’t think they really knew) There was another table next to us of around 8 people who were also complaining as they had waited over an hour for starters too. The waiting staff were lovely but seemed new and lack organisation. We didn’t have one waiter, but instead seemed to have to flag people down as they walked past and nobody checked up on us and they wouldn’t communicate with each other meaning we were asking for things several times before they would be brought. Our mains arrived quickly after our starters and were wrong except one, they took the meals away double checked our order and brought the correct meals out but the rigatoni italia was without chicken, the arabatta was also without chicken - we ate the meals as we were hungry and didn’t want to wait any longer. We also did not have cutlery on our table for our starters or our mains and we asked several times for cutlery for our mains and this took a while for us to be able to begin eating. When they brought the bill, they forgot to take off our £100 deposit and didn’t comp our food until we complained. The manager apologised at the end and said there was on staff member down in the kitchen but the whole team (bar/waiting/kitchen) lacked any organisation or communication.
Lucie Oldfield . 2024-10-20
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Waited 2.5 hours for food. No apology and all round terrible service. No idea how they have more stars. Do not bring anyone for an ocasion as it'll be ruined.
Calum Johns . 2024-10-19
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If you like waiting 1 hour for a starter then this is a place for you! Booked this place weeks in advance the food is actually nice but the time it takes to come is a waste of time
Luke . 2024-10-19
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Excellent service from Dana. Had a really great meal for our 4th year anniversary!
Joshua Marsh . 2024-10-18
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We visited Italiana with the family on Saturday night, and it was a fantastic experience. The staff was incredibly kind and helpful, making sure we were comfortable and well taken care of. The food was fresh and delicious. The warm atmosphere made it the perfect spot for a family meal. We can’t wait to come back! Thank you italiana’s team ❤️🫶🏻
Menna Elzanaty . 2024-10-15
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Great experience, staff was 1st class.food was Great.
Jaspal Rayet . 2024-10-15
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Super delicious carbonara, less squid
J Ling . 2024-10-14
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Great for a large group of people. The food is nicely presented and tasty. Most of the waiting staff are great, but waited a very long time for the bill.
Jane Wilkinson . 2024-09-30
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Great food, kind staff but VERY long food arrival time. It took more than an hour for the main dish to arrive. The kitchens smell is all over the restaurant our clothes are stained with the smell of food.
dalal . 2024-09-28
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The food and service were amazing. Definitely would go again for food and drinks.
mohab gehad . 2024-09-28
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Very nice atmosphere and food. Highly recommend the drinks and food.
remanosama younis . 2024-09-28
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Amazing food and amazing service
Abdelrahman Ibrahim Daoud . 2024-09-28
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Great food and great service, thank you Farah for looking after us !
Megan Mitson . 2024-09-21
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LEFT BOTTOMLESS BRUNCH SOBER 🚩🚩🚩🚩 If I could leave 0 stars I would. Worst customer service i’ve ever experienced. Waited 55 minutes for a cocktail on a bottomless brunch, one of the waiters stuck their middle finger up at us, absolutely shocked and appalled. Waiters kept making excuses as to why we haven’t received drinks … who comes to a bottomless brunch (1hr 30mins) to have 3 rounds lol. Shambolic will not be returning would not recommend to anyone. Furthermore I had a burger with no patty. Diabolical. I wouldn’t wish this on my worst enemy. Birthday brunch for my friend turned into my worst nightmare. Even asked for a birthday plate never received it hour and a half later i’m still waiting lol. Not the person who complains and leaves a bad review but today I just can’t believe it !!!!!! I’m that sober I managed to write this review says a lot lmao
Nikita Mangat . 2024-09-21
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We had a reservation at 19:45 didn’t get seated until 8pm, it was busy and it looked like they were under staffed so we tried to be understanding, they got or order pretty quickly, but then we didn’t get our starters until almost an hour after ordering, and the table seated next to us was a party of 6 and was seated 30 minutes after us, and got their starters the same time us, (we were two), it took another half hour before we got our mains, the food was good, but we did not feel prioritized at all thru the whole night, the waiters checked on us maybe once, and we needed to flag down the waiter if we wanted something, often needing to ask them twice as they had forgotten
Emilie Tveit Kvasnes . 2024-09-16
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Food was absolutely horrible, service was horrible. I really don’t recommend to anyone.
Nick Argy . 2024-09-15
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The food is delicious, but don't sit in the corner, you will become unlucky. The waiter didn't notice you at all. He just wanted to order a dessert and no one came after waiting for a long time. I asked for water several times but it didn't come. What's going on? Are the three tables in the corner meant to not be served? If so, why not just remove them? You don’t care about people who sit there anyways.
清悅 . 2024-09-15
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This is the first time I will rate a restaurant two stars. First of all, when I was waiting for a table, I stood at the door together with other people. There was no place for everyone to line up. Everyone waited randomly, and only one employee took note of everyone's order. I asked her when she could enter the restaurant, but she didn’t know. Secondly, I ordered food, but it took 50 minutes for the food to arrive. Even if I ordered two glasses of water, I still had to wait 15 minutes! The focus is on the food. Both pasta and pizza tend to be salty. Since the price is not too expensive, they are both acceptable. At the final checkout, luckily I looked at the receipt and found that two extra drinks were recorded for no reason. However, I didn't actually order them, so I needed to change my order. In summary, you have to wait a long time to eat food that tastes average. You may not go there again next time.
Chun Yin To . 2024-09-14
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Came here on a Saturday night and a wait was expected. The food was absolutely spectacular. My partner and I ordered the carbonara, pesto pasta, and garlic bread, all of which tasted amazing. Would have given this a five with great wait staff, but the entire time it seemed like they were understaffed. We had to ask about our bar drinks which could have been due to a shortage of bar staff, which is a difficult feat as a restaurant. Overall an amazing experience, and we will be back!
I Harris . 2024-09-14
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Really nice food and good price!! The place is great and the service is awesome, thank you for the served Dana!
Nai Man Yip . 2024-09-12
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I went with a colleague on Saturday evening, we ate some very good meat, the dishes that passed for other customers were very inviting.
Marco Panzavolta . 2024-09-11
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Service was fine. Pizza was not great. Topping didn't taste fresh. Cheese was very greasy. Having said that, nice outside seating area so that's a plus.
Aurora Rogers . 2024-09-10
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I’ve visited twice for the bottomless brunch. Food is good quality but you don’t get a lot of it. Dana served us and the drinks didn’t stop flowing, excellent cocktails and endless Prosecco, very attentive and friendly :)
Lisa Lisa . 2024-09-09
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Amazing food experience! Amazing place and staff! Specially Dana. She looked after us all evening, very warm and professional! We’ll be back for sure!
Agata Matkowska . 2024-09-08
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The food was absolutely delicious, with authentic flavors that took me right back to my holiday in Italy. The service was top-notch, and Dana, our server, went above and beyond to make our meal even more special. Her warmth and attention to detail truly reminded me of the wonderful hospitality I experienced in Italy. Can’t wait to return!
Florin Gheorghe . 2024-09-08
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Amazing place 😉 food high quality, professional staff and perfect atmosphere!! The waitress Dana been very supportive and careful with us, always smiling and joking around 😊😊 doing our night special 👍👍🥰
Romulus Moraru . 2024-09-08
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Service was excellent Dana made sure we were happy with the food and she come to check on us to see if everything was fine
Andreea Dinu . 2024-09-08
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Possibly the best salmon dish I've ever eaten. The tiramisu cocktail was bloody lovely. And the service was also fantastic from the lovely Dana.
Martin Horan . 2024-09-07
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The environment is very warm and cosy. We had some great food and fantastic service from Dana.
E D . 2024-09-05
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A lovely meal out. Amazing food as usual. A very big thank you to Dana who made my partner's birthday extra special.
Rosalie Pilkington . 2024-09-05
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Loved the ambience and the food. It was a great experience. Our server Dana was so fun and the service was absolutely on point! Definitely recommend!
Soumili Basu . 2024-09-04
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5 star for the diamond Dana, what a wonderful hostest, wish she was at every restaurant I went too.
Zip Co . 2024-09-03
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It was an amazing dinner for my birthday. We are coming from London and we discovered this place completely randomly. Very satisfied about pastas. Special thanks for Dana. She is so cute
Buse Bilgic . 2024-09-01
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A great time, and Dana was a great server :))
M Robinson . 2024-09-01
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Dana was amazing!!! Was able to help with everything!!
Jack Leach . 2024-08-31
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We were served by Dana and it was the best service I've had. So so friendly and attentive. Can't recommend highly enough
mjdstanwix . 2024-08-30
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Dana was our service and was lovely and very attentive to refill our drinks! food tier was really nice so was a great experience 🥰🥰
Jess Broadbent . 2024-08-30
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Came for the august 50 percent off deal, incredible food and excellent service from Dale.
Marcus Scott . 2024-08-29
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Solid Italian, fast service & good wine
Paul . 2024-08-29
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Good around. Dana was a pleasant waitress. Only had starters and cocktails. Both were nice... Meatballs could do with a little cheese on top but that's just to make them 5*! - no hesitation coming again
S Jackson . 2024-08-29
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Absolutely brilliant! Food was fantastic and service from Dale was second to none. Thank you!
Abigail Stephens . 2024-08-29
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Dana really treated us like royalty this evening. Great service, excellent food and 50% off. Will definitely be visiting again. Can recommend the seafood dishes especially the monk fish
Samantha White . 2024-08-28
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Lovely food and overall amazing experience. Dana was truly attentive and very friendly. Would definitely recommend. My friend was particularly happy with his cheese wheel
Rebecca Lana . 2024-08-28
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My husband and I came to celebrate our wedding anniversary and had the bottomless brunch. The service was out of this world, Chloe and the guy who I was later informed was the owner went out of their way to make our night special. The food and drinks were delicious and we look forward to coming back to try the a la carte. The bottomless brunch was excellent value for money!
Jenna R . 2024-08-27
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Update 08/24: Came back this year after last year's lovely experience. We were confronted with rude staff, rubbery calamari and an added 10% gratuity. Wouldn't come back if your looking for a nice atmosphere as feel this place thinks there more posh than they are. Toilets really need update too - cubicle door covered in graffiti and tap hanging off its stand. Saw a staff member stood in there on his phone. 08/23: 50% off food throughout August! Some surcharges apply buy only to the most expensive seafood and meats. Carbonara is lovely.
Jonah Hill . 2024-08-26
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Food was delicious and Dana was so helpful. Thank you for make us have a nice time!
Michelle Pernett . 2024-08-25
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Thanks to Dana for making it a lovely family meal.
Lauren Whaley . 2024-08-24
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Food and service were great. Dana was an excellent host and she had great energy. Music a bit loud and clubby , but after a wine who notices!
Charlie . 2024-08-24
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I came today and everything was so nice . Dana was so great
Juli Mateo . 2024-08-24
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Amazing food! Perfect! Service very quick. Dana served us and was amazing and her service is 10/10, and also very friendly. Music was just a tad too loud!
Lily Wawrosz . 2024-08-24
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Food was mid, chicken was chewy Starters were nice. But no service or atmosphere. Would not go back to spend so much money.
rani bains . 2024-08-20
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Food is really good. Dana is nice and helpful
Joanna Lin . 2024-08-18
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We had the 50% off food on a Sunday which covers everything except desert and drinks. The bruschetta to start was tasty, as was the Napoli pizza. The carbonara was delicious. I would definitely recommend the aperol spritz, it was lovely. Our service by Dana was superb.
Ben Leadbetter . 2024-08-18
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We sat outside ascot was a lovely evening, unusual I know. They have a deal on for August, half price mains, with a supplement charge for the more expensive dishes. I got a mixed seafood dish for £18, my son got a pizza for around £7, which would normally be £40. Food was delicious, and a great view
June Powell . 2024-08-17
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Tried this restaurant for the first time tonight. Food was lovely and surroundings were stylish and comfortable. Had great service from all the staff, especially our server Dana, who was first class!
Ashleigh Hughes . 2024-08-16
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Chloe was our server. Unreal woman. Absolute angel, so attentive and kind and funny. She is the prettiest girl I’ve ever clapped eyes on. She should actually be on the runways of Victoria’s Angels. She’s stun, kind, hilarious and just so good at her job. I’d only come back if Chloe was guaranteed to be our server. Love her down.
alexandria thompson . 2024-08-16
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I enjoyed my dinner very much tonight! The food was great and Dana was very friendly, attentive and welcoming. I'll definitely come back another time.
Florin Ionuţ Sucală . 2024-08-15
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Great food and superb service by Dana! Fab 50% off early bird deal during week too. Highly recommend!
Clare Lewin . 2024-08-15
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The waitress Dana was lovely. She had a sense of humour and gave great service.
Lauren Millar . 2024-08-14
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Dana was a great host for me and my friend today! Loved the way she was so welcoming and open hearted♥️
janhavi arekar . 2024-08-14
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Dana served us, great service and great food
Oliver Altuna . 2024-08-14
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Great service and food. Dana was great in the sense of service and friendliness.
Aleix Williams . 2024-08-14
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We came here for the first time last week to celebrate a special occasion and we are so glad we did. The food was absolutely delicious and the service was spot on. I want to give a special thanks to Dana for making us feel so comfortable. She was an absolute delight and looked after us so brilliantly. Very happy, friendly and with great attention to detail. Couldn't have asked for anything more. 😊
I B . 2024-08-13
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Lovely food and Brilliant Service from Dale who looked after us
Vicky . 2024-08-12
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Dana she serviced us, she was so nice🥰
Sofia Bonadonna . 2024-08-11
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Dana took care of us and she was amazing. Great food as well!
Christiano Cesar . 2024-08-11
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Great experience. Good food and great service, we were served by Dana, it was excellent. We recommend it
Luana Kalkmann Ghivari . 2024-08-11
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So it's a bottomless brunch that lasts for 1.5 hours and it conveniently takes 45 mins to get served one drink, The manager was rude, food was dry and tasteless, definitely one to avoid.
Noah Thompson . 2024-08-11
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Good drinks,good service from Gana
shuyue shi . 2024-08-11
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The vibe was unmatched and had a great time there, Dana was very friendly and welcoming.
Ni Zn. . 2024-08-10
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Tomos served us during bottomless brunch and the entire experience was amazing! Tomos was hilarious and we will definitely be back!
Charlotte Proverbs . 2024-08-10
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Had a great time at italano 55, Tomas's service was fantastic and always on time, we will definitely be back.
Thomas Say . 2024-08-10
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Four of us did the bottomless brunch which wasn’t going well until Thomas and Chloe took over. The original staff weren’t allowing drinks as it stated on the website. Thankfully Chloe and Thomas took over and the service was amazing can’t fault them
Bethani Gowland . 2024-08-10
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We were made to feel very welcome by Dana last weekend whilst on a girls trip she went above and beyond for our group and made us laugh.
gillian1310 . 2024-08-10
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Dana was amazing - great service can’t fault anything. Attentive, nothing too much trouble and the food was amazing too. Dana made the night perfect for us.
Ashleigh Jade Wright . 2024-08-09
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Food was great. Very delicious and didn't have to wait to long. The waiter Dana was very attentive to our needs.
Nicolette Reyes-Pile . 2024-08-09
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Food is fabulous. Love the ambiance. Dana is a fantastic host and we love her energy.
Dhanydhelle . 2024-08-08
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Our waitress Dana was amazing and the food was absolutely delicious. Pizza was outstanding.
Ricky Shek . 2024-08-08
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1067 Opinions
276 Opinions
I stayed here from Sunday through to Tuesday. It did not rain. I did not hear or see an emergency vehicle. There was a fair bit of banter. I found this hotel's staff brilliantly individuals who work together to give great service when the curtain goes up. Photographs of my room show a clean well thought through offer, outstanding bed and bathroom linen. I love the modern take on the doormans chair , a sort of arm chair with a hood. I have seen a similar one near Exeter at chef Michael Caines manor house hotel. They originated from a Scottish design , I think. Plenty of marble and marble effect in the bathrooms. My room only had a shower, a very effective one too. I am too old to skid about in a bath. I thouroghly enjoyed a cooked breakfast here and Sunday lunch. I can find minor faults in certain aspects, but overall I really enjoyed my stay. It's in a great part of the city, great shopping and many very good places to eat and drink. I also went to Browns bistro round the corner, and to Moose cafe also nearby on York street. Manchester is untouristy on Monday and less so Tuesday. Museums are shut , the hop on hop off buses don't run. There are a few exceptions, the Central Library is open, Science and industry museum is open , though with a limited offer at the moment. On Mondays they both resemble creches with many running riot and having fun. It's a lovely diverse city, and has very much to offer. There are two free city bus routes. 1 and 2. Linking railway stations and the best parts of the city for a visitor And they run 7 days a week. The concierge at the hotel are fun, know their stuff , but perhaps not brilliant at imparting what you need to know. But jolly and kind and helpful. They will have to work on mind reading. I appreciated Nigel's help he is on the apprenticeship scheme. To me this is a perfect boutique hotel, small, private, genuine, authentic quality, with some brilliant dashes and sprinkles of passion and magic. I ate well , slept well, drank well and repeated that over 3 days.