In Elements in Cotswold

Delicious food and friendly service. Ordered the family meal and was blown away by value for money.

I cannot be very harsh on giving 1 star, hence giving 3 stars. The food was simply great, so 5 star to the food. We 3 families went to the restaurant yesterday i.e. total 12 people around 4ish. I could see 2 tables were occupied and rest were not. The girl was simply struggling due to orders coming in, so she couldn't clean the tables. We were meaning to dine in but we were told to order only take away as it would take some time to clean it up. We could have easily understood that and would have happily waited but we were asked to leave the restaurant and order only take away. We were asked to come back after 15 minutes. We felt humiliated because after sometime, other customers were allowed to dine in. Our children asked the question why not us and we had no answer. Your food might be great but service wise, I am sorry to say, we were lead down. I would have never ordered a take away after what had happened but my kids wanted the pizza, so ordered for them. I understand, it could be a stress for a single person and she might be tired (she had enough energy to argue though) but we were happy to wait. Anyway, it was disappointing and thanks for ruining our mood.

The food was lovely and the waitress that served us was very welcoming and friendly. We had not long finished eating and a different waiter came over and asked if we’d finished eating or if we were still nibbling / did we want to order anything else. We didn’t want to order anything else as we were full but I did want to sit and peacefully finish my wine. However the waiter then asked if we had any rewards and started the bill paying process! To be honest we felt very rushed and it wasn’t a nice end to what had been a really nice meal. The place was not even half full at the time. What a shame.

Food was really hot and tasted nice. Staff was really friendly offered some discounts as well. There are many vegan options available.