Heritage Park Hotel in Rhondda Cynon Taf

Mini break before seing my family in the Rhondda stayed sat to mon Staff so helpful at reception and the bar and the food was Top always love staying there before I see the family never lets me down for me and my husband definitely be going back again

Staff very friendly. Excellent service and food. Lovely atmosphere.

Starting to look it's age and looks a bit run down. Carpet on stairs is threadbare and it could all do with a lick of paint.

Afternoon tea was lovely thanks to all the friendly staff. We will be back a lovely quiet location!! Celebrating with my mum… what a super day!! Thanks 🤩

Stayed here for one night. For the price I thought it was good. Ate in the restaurant in the evening and again, for the price I thought the food was good. Hotel was a little bit tired in areas. Room was reasonable, bathroom was a little basic and small. All the staff were friendly though. Happily stay again. Breakfast was pretty good too and not much extra cost so worth it. Seeing the nice coffee machine behind the bar but only being able to get instant coffee at breakfast was a shame tho. Just a pot of filter coffee would have been good. Small downside to a nice stay.

Went for afternoon tea and it was a lovely experience, very relaxed atmosphere but in beautiful surroundings, definitely going again

Stay away from them. I had my wedding here sadly, multiple rooms flooded, bridal suite all electronics including both tvs didn’t work. Memorial video ruined again because the sound system didn’t work. The disgusting carpet I was promised would be replaced months prior to the wedding, as you can probably guess, was not replaced. The wedding coordinator hired by them left half way through. Then when I try to make a complaint they just ignore me. And they stole my property, decorations I brought for my own wedding.

Lovely hotel, went to a wedding here and had a fantastic time, they need to put the heating on as it was very cold

Stayed there for one night when my rental house was getting ready for me, staff was really friendly and helpful, met a Welsh couple there and they bought me and my partner free drinks all night! Room does not have hot water unfortunately, location easy to find, nicely maintained

rooms are a good size, only had twin beds available so they pushed them together which was kind of them. Staff are all friendly and hotel easy to navigate. Free breakfast was included for us and all tasted good too. A few little complaints are that the bathroom feels a little dated. The fire alarms went off for a couple seconds, 20 mins later we had staff knock & unlock our door and enter to check if the alarm was ok. Gave himself 2/3 seconds after knocking to enter. Invading our privacy & wasn’t enough time for us to react to answer the door in time. Any of us could’ve been vulnerable at that moment. Overall we enjoyed our stay, but it loses marks on the fact staff came into our room, giving us no time to react to answer the door. Side note to anyone staying on a Sunday night, if your room views the main car park, leave your windows shut, as the bin men came at 6:30am waking us up.

Attended a funeral wake on Monday afternoon. Restaurant was well furnished and buffet provided was very good. Plenty of sandwiches, wraps, chicken strips, scampi and condiments, though the only cakes provided were very nice chocolate brownies. Bar prices were extortionate (over £26 for 2 large wines, a coke and a diet coke) so it was just as well the tea and coffee came with the buffet! Would recommend going there if you can afford it, otherwise go to a pub!

Visited for an RCT event. The parking was shocking!

Curtains hanging down, had to prop a chair in front of them to block out the day light. Housekeepers hardly checked room, we had to go to reception to ask for basics like toilet roll, bins were only emptied once and none of the tea cups were washed.

Afternoon tea was lovely. Friendly server and bar man with a great sense of humour.

2nd time we stayed here rooms r basic although first time i wasnt bothered 2nd time i had a good look rnd the room ,,mirrors filthy chair in the room green stain on 🤢🤢cobwebs hanging an black damp up the wall behind the chair there was water in the kettle gog knows how long its been in there .We paid on arrival for breakfast so wish we hadnt seriously bacon egg sausages mushrooms an tomatoes were colddd my daughter got black pudding it was like a brick foods thats been cooked to the right temperature should have a holding temp if its still there after 2 hours it should be reheated properly or thrown away i dint think il do a 3rd stay here it looks lovely from outside but rooms are not good 🙈🙈they tooked up the walls with paint not even same colour grey they really need to sort there cleaner out buy her a feather duster an tell her to do the lamps an tv with it

Drive past everyday but never really gone in . Looks really good from outside and through the windows. Does look like a great place to stay but only given 1 start as I've never stayed in the place. No idea what staff are like either. Sorry can't give much more information

What an awful experience. 1. not a nice welcome at all 2. Room was full of damp mold with a very dirty feel 3. Bed had hair on and in it 4. room backed onto a470, couldnt close window, the photos will show you why. Full of rotten wood which smelled. 5. The toilet rim had faeces all around it 6. Woken up at 2am to a fire alarm 7. Smoking was permitted right outside reception, smell was awful. 8. The breakfast sausages were inedible. The sad thing is, this was once a beautifully looked after Hotel, its clear the owners dont care. They seem to be cutting corners left right and centre. I was honestly appauled and wil not be returning. Had we not lived 3 hours away i wouldnt have stayed.

This is by far the worst hotel I have ever used or ate in. I cannot stress as to how badly it is run. Food is absolutely diabolical! Please don't eat here. Staff are unhelpful. I asked if they were dog friendly and was told 'well sometimes we are' depending on the size if the dog! I wouldn't give this place 1 star.

Family friendly. Great breakfast. Great staff. Thank you

Poor hotel rooms 112 & 102 -  December 2024 On the 3rd  of December I stayed in Room 112 (a Classic King Room) and on the following night I stayed in Room 102 (a Single Room). The hotel’s website describes their accommodation as follows, “Our rooms and suites are finished to impeccable standards, offering the perfect space for you to enjoy time away from home.” Both of the rooms I stayed in were far from this. The carpets, walls and bed bases were stained in parts. The paintwork and finish were poor throughout the rooms. The furniture was also basic and dated. The bathrooms were particularly dated and in extremely poor condition. The bath panels were damaged and the sealants around the bath, sink and toilets had to be seen to be believed. The heated towel rails in both rooms were rusty in parts. The shower head in Room 102 was in an extremely poor state and was clearly unhygienic. On my return home I contacted the hotel on three separate occasions to raise a complaint about the accommodation I stayed in but got no response. Make of this what you will. I shall be returning to the Rhondda valley next year in relation to work but I shan’t be staying at this hotel due to what I have outlined above. Nor would I recommend it to anyone visiting the area. One final note. All the staff I interacted with whilst I was at the hotel were lovely and the reception area was decorated nicely for the festive period. However, this does not make up for the poor state of the rooms and how they are glowingly described on the hotel’s website.

Christmas Dinner at Heritage What an absolute shambles placed at the very end table 19 and served last for every course… we had no Yorkshire pudding as the chef had burned them (we were told) we had 1slice of meat each (not adequate) roast potatoes sent back as they were stone cold the gravy was like coloured water.. the Christmas pudding was an experience of its own and was tasteless it certainly did not warrant the price tag This will never be repeated a disappointment for all 7 of my family if I’m honest I would rate it minus 1star

Had a Christmas meal booked. Not impressed. Staff seemed very confused with our order even though we had to email our orders twice. When the meals did eventually arrive half of the items which were listed in the festive menu were missing off our plates. Some of our party also didn't have accompaniments to their meal eg onion rings and gravy until we had actually finished our meal . Was never asked if everything thing was ok with our meal as I suspect they already knew that we were not satisfied. Would not recommend.

Had a nice Sunday meal with the wife. Food was good and the staff were excellent, very polite and they all had a smile. We love going there when we get the opportunity. Looking forward to a family meal in March. Thanks to all the staff for a pleasant afternoon.

Told at reception desk the room had been cancelled, although I have an email confirmation on 19th September. They admitted there was no email from them to say it had been cancelled/that I had not been alerted to this. So now I’ve got no where to sleep after driving 3.5hrs. Crazy booking system!

AVIOD THIS HOTEL. We never stayed the night, we got there just 9pm Where do I start, getting out the car I could smell someone smoking weed, that was put off straight away Then walks into reception which was ok receptionist was polite and ok Then when we started going to our room the damp smell hits you in the corridor, gets to our room, the door was stuck hard and you had to give it a good push to open it, the window was open most probably to hide the damp and mouldy smell in the room, went to close it mould all over it, def people has smoked in this room can smell stale smoke, went into bathroom, if you needed shower you would be more dirty coming out than going in, plug hole mouldy and dirty. Towel radiator was rusty, aswell as the screws holding the mirror, bathroom door mouldy, cracked basin, shower curtain mouldy and shower head omg I nearly threw up, it had bits of dirt and hair in bath, extractor fan in bathroom coiling was dusty and disgusting hairs on bedding and and duvet cover dirty, no pillow protection or mattress proctors, I thrown better pillows away. But they expect you to sleep on them, very thin and had stains , stains on mattresses, room had bits of rubbish on floor, no hangers and room dusty not up to standard by any means, The hotel needs to retrain the housekeepers. The manager of this hotel either don't care and not bothered, or has no clue how to run hotel, they have not address theses issues which obviously has been going on for months, and still allowing guests go into these rooms and expect them to stay, the manager must be delusional if they think the hotel up to standard, best thing they can do is shut it down and revamp it. Maybe then they may keep the guest to stay the night To be fair the receptionist did write down the issues but I very much doubt that anything will be done about it I wish I read the trip advisor review before booking we actually drove over 2half hours back home as noway would stay there, it was getting late to find another hotel and more money to spend to find another hotel

This hotel is a great location but does require painting and a refreshing a bit. It has a bit of a Bed & breakfast feel about it.

Lovely helpful friendly staff. Nice food. This hotel would have five star's if only thay would open the pool and hot tub again.

We booked our room at the hotel online - a "beautiful, modern venue" the internet said.... The corridor leading to our room stank of damp. While the room itself was passable, the bathroom was an absolute discgrace. The top of the toilet cistern was cracked; the side of the bath was hanging off and the mould around this and the bath itself was utterly disgusting and unacceptable. The trim on the wash handbasin was hanging off and the screws on the mirrow were rusty. We didn't use the bath/shower. The whole bathroom needs a deep clean/overhaul.

Lovely afternoon tea polite friendly staff would definitely recommend

Check in was fine but the service could have been friendlier. Not really sure why breakfast is £2 cheaper at check in £10 at check in vs £12 the next day. Beyond the reception, corridors seemed quite dingy and needs a good hoover and spray of air freshener. The room was not great. The bathroom door and one wall had holes in them. The bath needed resealing, mould between tiles, the towel rail was rusty and hanging off the wall, and a few stray hairs on the floor. The bedroom was in a similar condition all of the furniture was damaged. We ate at the restaurant and actually had a really nice meal. It was very quiet with it being a Monday but the two staff serving were really nice. Food came very quickly and was hot and really good. Overall it wasn’t a terrible stay but the room did let it down somewhat.

Hotel is very old and worn and felt a bit dirty. There was a function on that they didn't tell us about which had really loud music playing until midnight which kept us awake. Then once the party had ended there were lots of drunk people shouting in the corridor. When we checked in we asked if we could have an extra 30 minutes on our checkout time but were told it would cost £10. Felt very unfair seeing as the room wasn't cheap anyway and we had lost a load of sleep due to the party. This hotel is overpriced for what it is, definitely not worth the money, and didn't seem to care about it's guests. I definitely would not stay here again.

DON’T DO IT Fire alarm goes off if anyone uses their shower and leaves the bathroom door open. On our first morning this woke us up at 6:50am, absolutely petrifying my 3yr old. Then it went off again at 7:30 while we were having breakfast. Later that day it went off at 18:50 while trying to get my son to sleep, scaring him so much he was shaking. I discussed this with reception who explained in a disinterested tone, it was because of the showers and they couldn’t stop it happening. The receptionist said “we reset the alarm as quick as possible when it sounds”. I immediately realised the danger of this, they were resetting the alarm and not checking for actual fires. I returned to the room, packed my family’s stuff and moved to another hotel. Next morning we returned to collect the rest of our stuff and check out. We found all the fire doors held open by fire extinguishers, fire exits and stairs blocked by laundry and a laundry equipment in unventilated room, with no obvious fire suppression systems surrounding by flammable materials and liquids. This hotel is a fire disaster waiting to happen. The attitude of the staff was disgusting. Beyond the fire issues, the room was tired, the mattress was awful, we could feel every spring inside it and the smallest movements made the springs make noises. The room had an adjoining door which has previously been forcibly opened and then nailed shut. The towel rail couldn’t be left on as it would make an incredibly loud noise. The only positives about this hotel was its restaurant which was fantastic. Great service and food.

Currently have a full calendar of entertainment advertised but have failed to pay any of the acts deposits or honour their bookings. This has particular been the case with a key artist booked in over the Xmas period. Totally dishonest practice causing the acts in question to lose thousands of pounds. Avoid!

Had a lovely meal of fish and chips and a burger and chips. Lovely location. Staff friendly and efficient.

Nice stay, room was average, could do with some pictures or something on the walls as it was very plain. Good breakfast selection from fresh fruit to full english. Reasonably priced at the bar. Overall not too much to complain about and I would definitely stay there again

This hotel served our needs perfectly. Within striking distance of Cardiff. Easy driving to local attractions. However be aware of the 20 Mph signs which are abundant in Wales.

Don't bother staying here. We barely slept with inconsiderate neighbours with a loud TV and cannibis smoking. Not dealt with very well by the hotel.

Nice rooms. Food nice, menu a bit small

Had a Sunday roast platter (two) and everything was outstanding. The good was absolutely beautiful. Homemade Yorkshire puddings were great. Not one platter was finished their was so much and 9 of us went for food. Highly reccomend.

Afternoon tea with Prosecco a birthday treat for me Place empty we arrive 12.15 as arrange NO CANT SIT BY WINDOW FUNERAL AT 3. 15 !!!!@ Eventually we do average tea hardly any filling sandwich no savourys a scone pack cream jam told make your own tea/coffee at buffet !!!!!@

Just wanted to say that one of the young bar staff was very rude to me today. She argued with me regarding the amount of blackcurrant that was placed in my drink. She placed too much and I wanted less and told her, but she kept arguing with me. Have a word with your bar staff!

What a shame, no attention to detail. We were four couples staying here for one or two nights, every bedroom had two single beds, however one bed was ok and the other, in each room needed to be condemned, when you went to lay on the bed all the springs up the centre had broken and the mattress enveloped you like a hammock, dreadful. I booked a continental breakfast for both mornings, they think a continental is toast, cereal, yoghurt and stale patisseries, no fruit or orange juice or in fact other juices(none bought in) when asked for continental I got brought one slice of salami and one slice of cheese, no bread. The bar continually overcharged for drinks, a half of coke and a small Merlot, priced from £11.45 to 13.74 and when challenged they said “oh you were charged for a pint of coke and a large Merlot, buyers beware as others didn’t challenge and one of our party charged £17.60 for two pints of coors.

Lovely hotel staff were excellent

Beautiful place for a wedding. If you'd like to hire our wedding bouncy castle, please visit www.minimayhemsoftplay.co.uk

Great service. Food was amazing both quality and quantity. Room was clean, tidy, spacious and well organised but could probably do with a bit of updating. Very welcoming and worth a visit either for a stay or just an evening meal.