Greggs in Wirral

When I go to Greggs especially on a cold bitterly morning I am expecting to fill my stomach with a hot sausage roll or two. Remind yourself I came here early was about 7am. I asked for my sausage rolls and the seller told me these are cold. Come again? I'd kind of understand if it was 7pm and shop was closing up. But 7am? I kind of went into a rant about it, what is the point of being on foot to expect hot food and get cold? Waste of time. I had a go because for me it's just plain crap to be fair. The only positive was that the seller told me it was cold. In the past I have bought my items been handed over the packaging and felt coldness and been very very angry as I walked out of the shop. Now if I fall into this trap again I will demand a refund. Right now I hate Greggs I have to say.