Greggs in Wirral

Dear Sir/Madam, Subject: Complaint Regarding Discriminatory Treatment While Collecting Uber Eats Order at Birkenhead Branch I am writing to formally complain about how I was treated at your Birkenhead branch on 17th May at approximately 10.15, while collecting an Uber Eats order . I arrived at the store and waited patiently to collect the order. Despite checking in and making myself visible, I was kept waiting significantly longer than necessary. Other customers and delivery drivers who arrived after me were served ahead of me, without any explanation or acknowledgment from the staff. As a Black person, I left feeling humiliated and disrespected. I believe the treatment I received was unfair, and I am concerned that racial bias may have played a part in the way I was ignored and dismissed. I request that this incident be thoroughly investigated and that Greggs ensures all customers and delivery partners are treated equally, professionally, and respectfully, regardless of their race or background. Please confirm receipt of this complaint and inform me of the outcome of your investigation and any actions taken. A email has also been sent to head office