Grace Neill's in Ards

Disappointing The batter on our fish dishes was not cooked, white and slimy on the inside. Message from chef was that batter mix was too thick and needed to be thinner. For crying out loud, a chef should know that before sending food out to customers.

Great for food, drinks or just atmosphere!

A lovely old pub with live music and great food

A great old bar with quaint nooks and a really good restaurant at the back. The atmosphere is really great, a great vibe.

Fantastic food and resturant, the fish was outstanding as were all the mains, great cocktails too and a great guniness. The service by Luke and Sarah was of the highest order. We eat out regularly and here is at the very top of north down establishments.

We have been loyal customers to this local restaurant for years, but unfortunately, after our recent visit, we will not be returning. While the food was lovely, my dessert was ruined when I found a long black hair in it. When we brought it to the attention of a female staff member, her response was dismissive and unprofessional. She claimed that the hair couldn't possibly have come from the chef, as he was bald, and offered only a forced apology. After I declined a replacement and she agreed to remove it from the bill, we hoped for a resolution, but her attitude only worsened. She returned to inform us that the chef had made the dessert fresh and again implied that we were somehow at fault for the hair being in the dish. My husband and I felt unfairly accused and completely uncomfortable. We left the restaurant feeling like an inconvenience to her, especially when she handed us the receipt with a half-hearted "thank you" and her back turned. To make matters worse, when I went online to check for other reviews, I found a similar complaint from someone else who had found a hair in their dessert as well. It's clear that this is not an isolated issue. We were also reminded of a previous visit, where another dessert came with a hair in it, but at that time, the staff handled it much more professionally and with care. It’s not the hair that has made us decide not to return, but the poor attitude we received and the way we were treated. Customer service is just as important as good food, and unfortunately, this experience lacked both." Our normal server who I assume is named Micheal from the receipt is always very professional and accommodating so thank you. Such a pity as two loyal customers lost due to ego and poor attitude.

Fantastic pub with great food options and a good atmosphere

For the first time eating here, I was really disappointed. I ordered a starter of cheese with beetroot salad, now this starter cost £10, so I was expecting a decent salad. I got 3 small fried balls of cheese, a strip of cubed beetroot, topped with a strip of crispy seaweed. Very disappointing and most certainly not worth £10. I complained and got the price reduced to £8, but I think £4 would have been a fairer price for the portion size.

Popped in for a last minute meal tonight, and despite the restaurant being busy, we were fitted in and made to feel extremely welcome. The service was second to none and the staff were all so friendly and efficient. The food was first class, very fresh, not heavy, great portion sizes and really well presented. For a family of 4, our bill was just under £60 so great value as well. Gracies is always our "go to" place for family dinners and never disappoints!! Having even recently refurbished, the restaurant is warm, inviting and very comfortable.

Lovely food and ambience and excellent value. .

Lovely spot for a beer and some good pub food. Never misses the mark and had a great contrast between the old pub in the front and the modern restaurant type spot out the back.

Booked late for 5 people and staff very accomodating.Food was excellent as was service.Very busy and great atmosphere in the place.

Food was excellent, service, for the most part, was really good and my only complaint about the atmosphere was the creepy customer that called my friend over to say she looked like his next ex wife and kept weirdly staring over. It was not the first time I've been with a group of girls and been creeped on in here! That is, of course, no reflection on the restaurant, hence the rating.

Absolutely lovely meal, not in restaurant but the quality was there. It was Monday evening beginning of December. Staff and food excellent. Beautiful old building full of history. Sure it's amazing on a weekend. Would thoroughly recommend.

Lovely place, good service and great food. Provided a high chair and a childs meal for our granddaughter. All perfect.

Was only able to pop in here for about 40 mins but definitely got the vibe I would stay here for hours and enjoy myself the old furnishings at the front entrance really have so much character and the Guinness wasn’t have bad either

Had a great first experience and will definitely be back food,atmosphere and service was all top notch no complaints the shellfish risotto special was unreal compliments to the chef! Can't wait to go back again soon would highly recommend

Had a great first experience and will definitely be back food,atmosphere and service was all top notch no complaints the shellfish risotto special was unreal compliments to the chef! Can't wait to go back again soon would highly recommend

Best pub food I've had. If it wasn't in a different country to where i live, I would always be here when eating. 10/10 I wish I could come here again... 😢 I'm happy it is still here serving for 413 years!

Booked table to meet up with friends for lunch. Needn’t have worried about pre booking as only another couple of tables taken in the restaurant. Not much atmosphere. Our food was ok. One friends curry sauce was much too spicy and she just drained the meat and vegetables from it to eat with the rice. Afterwards ordered dessert which in fairness, sticky toffee pudding was good. Ordered tea and coffee with the dessert but had to ask waitress again for these . Then we asked for shortbread which was brought. Nice to have a shortbread finger with our hot drinks .

Went to Graceneills as party of 4. Greeted at door by friendly staff. My coat and husbands coats taken to the cloakroom. Service was excellent as was the food. I opted for 2 starters. Goats cheese and chowder. Both was very tasty and presentation was good. My husband enjoyed his so much he booked for his staff Xmas dinner.

Nipped in for a pint. Lovely old pub and polite and friendly service.

Lovely night out for the family. Though the seating arrangements are super snug, there was a great vibe in the place. Everyone enjoyed their food. The butternut squash risotto was pretty horrible though- zero flavour. Staff are super responsive and very friendly. Live music was soo good but the volume needs to come down a tad. All in all a nice place to visit!

Enjoyable evening. Lovely staff. Food delicious 😋 Tonight, we visited Grace Neil's restaurant and was not disappointed. The staff were friendly, helpful, and welcoming. Our meal was lovely and very tasty. We will be back.

Great pub, a bit like the TARDIS. Beautiful food by a very professional corps of staff.

Be hard to beat this place full stop

We’d been meaning to visit here for a long time. We’re in the sister restaurant, the Groomsport Inn quite a lot and love it. Needless to say, Grace Neill’s did not disappoint. We love style of the pub; traditional in the front but with a contemporary eating area. The staff were extremely pleasant and attentive - a fantastic asset. The food was incredibly good as well; partner had the Roast of the Day whilst I had the crab claws, paired with wine and followed by sticky toffee pudding for dessert. 10/10 would recommend and will absolutely be back.

We visit Grace Neill’s every time we visit NI and are never disappointed. Consistently friendly staff, delicious food, and wonderful atmosphere in both the pub and the dining room.

Here visiting family from France. Went to Grace Neill's to celebrate my parents 58th wedding anniversary. Out of the 6 meals we ordered 2 had to be returned as they were stone cold and came back after approximately 10 minutes still the same temperature. The third meal (seafood gratin) was supposed to consist of smoked fish, salmon, white fish and prawns. Unfortunately they forgot the smoked fish and the salmon was off. We told the manager who said he would let the chef know and come back to us, he never returned and uttered a weak apology as we were going out the door. I acknowledge that the seafood meal was removed from our bill but for somewhere my parents visit often the visit was very disappointing and managers response poor.

Great ambience here, .very good staff.

The restaurant and pub are very nice. Service was mediocre. Found a hair in my dessert, they asked if I wanted another one... Uh yeah.... No charge for the hair...

I was treated to my Sunday lunch as part of my 70th birthday present today. Was very impressed with the premises and staff. We were a party of four plus children. All the meals were lovely apart from the birthday girl! My order of portavogie battered scampi was terrible - just battered balls of nothing!! I could not find any prawns. I'm just sorry you let the place down by serving up such an inferior meal.

A good place for food when visiting the east coast! Went here on a Sunday afternoon for a late lunch. The menu was great, catered for a lot of different tastes. We opted for the seafood sharing platter, which was well priced for the variety and amount of food. Atmosphere was good, plenty of people and some live music also.

Just had a lovely lunch here. Have been here many times over the years, including my dad’s 70th five years ago, but it’s been renovated in the last 12 months which is great improvement. The food was very good, as was the service and the ambiance. The only slight negative would be the very loud telephone that you can hear above everything else. I will definitely come back as the food and service were excellent.

Always , great service , food & friendly atmosphere.. one of our fav places to visit, especially when live music is happening..

Fantastic restaurant. Service exceptional in a very busy full restaurant. Choice of food excellent and well priced. Lovely atmosphere.

Very good service and staff are very helpful good choice of meals throughout the day Would highly recommend . will definitely call again

Well worth a visit if your in the area, seafood very good, and the Guinness was great.

Friendly, professional, helpful staff. Great atmosphere. Shocking price of a pint at £6.60, but most places are 🤦

Gone are the days of it being a serious food destination as it now serves what everyone else serves, albeit not as well. I remember it being in the Michelin guide, now it advertises tribute bands on the street outside its front door. Very young Chav crowd who all look like they were tagged at some point in their lives and I don’t mean on Facebook.

Great variety of menu and the food is always really tasty. The staff are all very friendly and helpful.

Only called in for a drink and it was expensive. It was well populated and busy and seemed to be serving good food and well run. May return for something to eat.

Really tasty food and a gorgeous atmosphere!!! Definitely recommend!

Birthday dinner with family. Excellent vegetarian & vegan menu options

My wife and I were here last night for a meal. We had the mixed bread starter to share followed by the chicken tacos and the grilled seabass all of which were absolutely fantastic, some of the best plates of food we've had for a long time 11 outta 10 definitely be back soon.

Lovely lunch, and great service. We had scampi and fish & chips, crumble for dessert. Lovely modern restaurant. Highly recommend.

really lovely food and staff,would certainly go back

The most organised, the best and most smooth running service I have experienced in Northern Ireland in the hospitality sector in the last 2 decades. Big shout out to all the lovely staff doing absolutely superb job! Very well managed, smooth, prompt, polite and overall lovely service :) good food, beautifully presented the actual restaurant part was comfortable and cosy maybe minor thing to consider: could do with a bit of a decor upgrade on the curtains element and little details perhaps like fake flowers on the tables to be replaced by real ones or just leave those out :) but that is just minor detail! As of food and drink offering would love non lactose vegan milk like oat milk or soya milk please:) overall had a great experience especially impressed with the service: all stuff and than lovely food :)! Highly recommend

Brilliant friendly service and good food what more can I say and recent makeover to the interior makes it light and welcoming as your shower to your table. We went there for Father's day lunch and had a wonderful day. Thankyou !

A Top Class Restaurant. I Rang On The Off Chance Of Getting A Seat Late On a Sunday And Was Gladly Accepted.. The Staff Were So Pleasant, Friendly And Attentive. The Food Was Delivered Quite Promptly And Not Only Was It Plentiful... It Was Delicious.. Clean Plates All Round.. I Would Highly Recommend This Place And Will Be Back For More..

Amazing gem of a place, lovely decor, attentive staff and fantastic food. Great choice on their menu and reasonable prices. Will be back again.

Everything is great food delicious. Service was a little slow but they were very busy the night we went in

Good parking, outside garden live music happy hour 1-5 good choice I had prawn tacos and fries other half portavogie scampi both delicious. Good friendly swift service creme brulee and choc cheecake home made and excellent too. Great atmosphere you can eat in restaurant or bar.

Visiting from Australia, could not resist popping in for a Guinness in the oldest pub in Ireland. Great beer, but the bar tender could have been a little bit more friendly in keeping with every other Irish person on my 5 day trip.

Food and service always great but we were there on Friday night when the live singer was in residence. For the bar it was grand but far too loud for the restaurant patrons. Made for an uncomfortable meal.

Very limited vegetarian menu .food was decent. Good decor, dreadful musician

Great find. Food and service were terrific. It was really quiet, but I guess that’s to be expected on a Monday night.

First time here for meal It was beautiful Staff are so friendly would be back again

Ok, I will admit I came here just after lockdown, sat in the first bar, and thought this is quaint. Had a pint and left. I had no idea that the back was so modern, and a great little beer garden at the back. Came here in the afternoon, had a drink, and didn't leave for six hours. Live music, a happy hour, great food and it wasn't too expensive. A wee car park at the back, but this is a spot I would happily return and spend an afternoon. Or dinner.

Make a reservation early! Food was absolutely delicious and plentiful.

Great food lovely atmosphere and the entertainment was also outstanding see you soon again

Great night. Food very good.. Great live music.. Great atmosphere..

Don't go for the tribute acts don't start until 10.30 pm. At no point when you are booking are you told this.

Absolutely a must place to eat! Excellent service from the staff, the food was 100% delicious, and the restaurant's ambience was perfect! Will go again next time we are in the area.

Great food a d lovely service thanks you

One of 1001 "oldest Irish pubs", still has a great atmosphere, delicious food, and nice staff. Highly recommended place to visit.

I haven't been in here in years .what a surprise we got what a make over food was lovely and a very good choice for gluten free options . Will definitely be back .

Fantastic Rare old pub and Restaurant.

First time having food in Grace Neill's and it was worth it. Everything was lovely. Service was very good and staff were very friendly and pleasant. Great range of food and also daily offers as well. Good range of desserts and cocktails. Will definitely be back again to try more of the menu.

Food delicious and very friendly and attentive staff.

Great meal, service pleasant and a friendly atmosphere

9 of us for lunch. The menu was excellent and super choice for us all. Reasonable prices. Lovely space and decor. Parking to rear. Highly recommend.

A very livley atmosphere,and busy service,the food here is excellent,I made the mistake of not asking the chef to cook my food the way I like it, as a result it was slightly over cooked next time I'll ask.but on the whole the meal was excellent and service on a Saturday night was great.looking forward to dinning there again.

Staff fantastic and food excellent we will be back.

Took my mother for her 70th birthday, and I had heard great things about this place getting a revamp. Maybe what we experienced was not the norm, but it was shocking. Poor service, bland food, and a cramped restaurant you couldn't hear yourself think, never mind, speak to the rest of your table. Was introduced to our "waitress" only to never see her again after our drinks order. Starters arrived with bits missing, maybe they ran out, maybe they forgot them, I'll never know, cause the food was left. Tried to get several peoples attention as one of the starters was a sharing platter for 2, only there was no plate to share with! Mains came much later and again bits missing, no explanation, nothing. We were brought a dessert menu, but no one ever came to take the order... people appeared to be going on break, servers getting their coats on and walking past clicking lighters, or getting their dinner. I walked up to the counter to pay the bill, and I'm guessing she could see from my face I was extremely unhappy, as not a "hope everything was all right," just the receipt. She was far too busy being chatty with the 2 young male servers with her. I'm sure they're normally better than they were that night, but the food was tasteless. It looked good, but there were no seasonings, bland, dry. With 3 other really good restaurants in spitting distance of this place, I'll pass next time and head to one of those.

Would give it 5 but it's so expensive!!

Had a fabulous meal, service , entertainment & atmosphere last night 26-1-24. I will be recommending yourselves to others & will definitely be back. ⭐️⭐️⭐️⭐️⭐️

Very decent bar but it maybe does not really quite live up to the high praise reviews it gets in my opinion. Still very well worth a visit if in Donaghadee.

Outstanding food in the oldest pub in Ireland. Great service & quality food .

Was there on Christmas Eve great food service and atmosphere. Well worth a visit.

We was staying locally in Groomsport and Dylan who we rented off recommended we eat at Grace Neills. The food was amazing. Best meal we had this visit to Ireland

Booked a table for 4 on Wednesday night after Christmas. Very busy, had a delicious meal served by friendly and helpful staff. My husband is still talking about the lamb shank.

Great service, very tasty food with good portions, thank you

Good food in pleasant surroundings. Staff are friendly and professional. Atmosphere is always good.

Fab night! Staff were outstanding! It's a long time since I have been anywhere as good!

Great food, great service and history on your doorstep. Always visit this place, never disappointed.

Nice spot for a few pints on Saturday night , really liked the quiet snugs away from the busy back bar , staff nice friendly chatty.

Absolutely the best place in donaghadee!! Food entertainment service everything is top draw and five star !!

Good food and service. Good place for families on Sunday as children eat free. Not so good if you are a couple looking for a quiet meal. I will definitely go again on a day other than Sunday.

Food is delicious. Service very slow at times. Brilliant cocktails

With friends Sunday 23rd April.....meal absolutely SCRUMPTIOUS (sirloin Sunday roast dinner)....with excellent service....thankyou ..see you soon!

I have been here for a quiet drink and also for a family meal. The service is excellent. They are great with children. Good value for money.

Didn't eat. Cosy pint with old and new friends. Front bar (the old bit) is just as cute as a bar could be. If you're a tourist it's well worth a visit. If you're a local you already know.

Soup was terrible stopped at that didn't order any more. I am a local and that was very disappointing

Visited today for my Dads birthday meal. First time here & very impressed! Absolutely faultless from start to finish. Party of 17, every meal perfect & most helpful & friendly staff Iv witnessed in a long long time, really couldn’t do enough for us! Would definitely recommend & hope to get back soon!

Once again you got it wrong what is wrong with your staff my mother and two friends went their tonight for dinner orde4d started portions and were served full portions whats going on with your staff think you need a front of HOUSE ASP

Fabulous bar with lots of history. Live entertainment and good food.

Always have a good night out in here and food is always lovely. Staff are first class and there is always a good atmosphere

Had an excellent meal, first class service, food great, plenty on menu and not over er the top price. We enjoyed our visit, have been many times before and will be back again.

Went yesterday...for the first time. Mum dad and 2 babies....the staff were unbelievable...so helpful and friendly. The food was out of this world...I'm a harsh critic....but this deserved 10/10. Best meal we have had in a long time. Top notch