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OpinionsNoteTripAdvisor43.0

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Always enjoy the food from Good Year especially szechuan char sui. Good value and friendly staff. Definitely recommend

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Lucy O . 2022-11-26

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Absolutely dreadful. Don’t go. Four mains for £20, not sure what the meat was - meant to be chicken and beef. Dishes all the same. Fat, gristly meat - inedible.

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Karen B . 2022-04-23

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I’ve ordered here over the last few months and I’ve never once had an order I wasn’t happy with. The food is honestly super. It’s a hidden gem in Tilly. The dry duck chow mein is amazing And tonight I was gifted a free portion or salt and pepper chips! Five star guys. Thank you!

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Shirley Mac . 2020-05-17

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Very disappointed! I've ordered from this restaurant many times and have always left good reviews. The meals are usually lovely. When I opened my main meal on this occasion however it was the wrong meat which I am unable to eat. I called the restaurant to let them know, I wasn't aggressive in any way, I understand that mistakes happen and I've always had a good experience with this restaurant. I was calm on the phone just explaining it was the wrong meal. However, the reason I'll never order from here again is the poor customer service - mainly the aggressiveness of the lady on the phone. She made me feel like I'd done something wrong! Very aggressive in her tone and things she was saying. She said I can't complain an hour after I've collected it. I explained that I've only just opened the main meal. After I collected it I nipped to the shops on the way home, then got changed, settled down, poured a glass of wine, put on a film and ate my starter. Then was having a break before the main course. I explained again to her that I've just opened it and that I've bought from them often and on other occasions the food has been lovely. But she continued to be aggressive. She did offer to send a driver with a replacement meal once I said I'd now had wine and can't drive. But again she aggressively said about the hour gap between collecting and letting them know. It's almost like she thinks I've eaten it and am lying! I'll return the meal tomorrow so she knows I'm not. As the lady was barkingly asking for my address I ended up saying it doesn't matter. I was getting quite stressed with her aggressive manner for which there was no need. I was being calm and understanding. Such a shame as this is the only Chinese restaurant I'll order from in the area but they've just ruined it for me. The food is lovely but customer service is everything. She could have solved it much more easily than this. I didn't even get an apology. That's my nice relaxing treat night ruined. Thanks!

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Shinysinead . 2019-11-16

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