Based on 4 opinions finded in 1 websites

Based on 4 opinions finded in 1 websites
Nº 111 in 126 in Clackmannanshire
Nº 8 of 9 Chinese in Clackmannanshire
Opinions
Always enjoy the food from Good Year especially szechuan char sui. Good value and friendly staff. Definitely recommend
Lucy O . 2022-11-26
MORE AT TripAdvisor
Absolutely dreadful. Don’t go. Four mains for £20, not sure what the meat was - meant to be chicken and beef. Dishes all the same. Fat, gristly meat - inedible.
Karen B . 2022-04-23
MORE AT TripAdvisor
I’ve ordered here over the last few months and I’ve never once had an order I wasn’t happy with. The food is honestly super. It’s a hidden gem in Tilly. The dry duck chow mein is amazing And tonight I was gifted a free portion or salt and pepper chips! Five star guys. Thank you!
Shirley Mac . 2020-05-17
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Very disappointed! I've ordered from this restaurant many times and have always left good reviews. The meals are usually lovely. When I opened my main meal on this occasion however it was the wrong meat which I am unable to eat. I called the restaurant to let them know, I wasn't aggressive in any way, I understand that mistakes happen and I've always had a good experience with this restaurant. I was calm on the phone just explaining it was the wrong meal. However, the reason I'll never order from here again is the poor customer service - mainly the aggressiveness of the lady on the phone. She made me feel like I'd done something wrong! Very aggressive in her tone and things she was saying. She said I can't complain an hour after I've collected it. I explained that I've only just opened the main meal. After I collected it I nipped to the shops on the way home, then got changed, settled down, poured a glass of wine, put on a film and ate my starter. Then was having a break before the main course. I explained again to her that I've just opened it and that I've bought from them often and on other occasions the food has been lovely. But she continued to be aggressive. She did offer to send a driver with a replacement meal once I said I'd now had wine and can't drive. But again she aggressively said about the hour gap between collecting and letting them know. It's almost like she thinks I've eaten it and am lying! I'll return the meal tomorrow so she knows I'm not. As the lady was barkingly asking for my address I ended up saying it doesn't matter. I was getting quite stressed with her aggressive manner for which there was no need. I was being calm and understanding. Such a shame as this is the only Chinese restaurant I'll order from in the area but they've just ruined it for me. The food is lovely but customer service is everything. She could have solved it much more easily than this. I didn't even get an apology. That's my nice relaxing treat night ruined. Thanks!
Shinysinead . 2019-11-16
MORE AT TripAdvisor
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89 Opinions
I put in a large order here for Boxing Day for 18 of us and the service was amazing. I took in a list of what I was needing and Allan gave me the best customer service I’ve ever received. After looking over my list he worked it out and made sure I wasn’t over ordering and wasting lots of food (I nearly did) and got it a lot cheaper than I had expected. I asked for food to be delivered around 5pm and received it for 16:55. Food was piping hot and tasted amazing such a fantastic experience. Everyone was impressed with their food. Definitely recommended
112 Opinions
I hav been completely insulted as I asked him to slow down with his accent then I was hung up on twice then accused me of being drunk which I don't drink
41 Opinions
Very good food and friendly staff. Good portion size. I highly recommend!!
67 Opinions
Our favourite Chinese in Clacks. The salt and chilli chicken is perfectly crispy and delicious. Their BBQ gravy is very tasty as is the fried rice. Husband was a big fan of the salt and chilli pizza! Only drawback being that they are cash only, but there is a cash machine at the wee Morrisons shop next door so that's handy. Highly recommend if you've never tried before.
140 Opinions
the food was Luke warm I asked for chips with my macaroni and didn't get them and the garlic bread was soggy and the chips and cheese weren't nice that my daughter had very disappointed 1st time ordering from here and will be the last time