Giggling Squid - Welwyn Garden City in Welwyn Hatfield

Wonderful food, lovely atmosphere! We had a lovely meal, great Thai food and the staff are really friendly and attentive.

Giggling squid never dissapoints. The food is chefs kiss. I love it and all staff are so lovely, they always care about customer service. Basil is so kind and always makes sure we are well looked after every single time and he genuinely cares to talk to us and ask us questions and make sure we are welcomed.

Great atmosphere, lovely staff and incredible food (our favourite was the Sticky Chicken). We will definitely be coming back!

Lovely restaurant. The food was excellent, staff very friendly and attentive. Decor was very pretty and welcoming. I was a tiny bit worried that when booking you have to agree to give the table back after 1.5 hrs, would suggest removing that. But that didn’t happen and we had a very leisurely meal. Will definitely return.

Lovely meal served by a friendly and engaged manager and floor team. Very helpful. Really enjoyed the vege spring rolls and chicken cashew main course. Will definitely be back. Recommended

I uave always had rhe beat tomw hwre. Our waitrese Tonigjt wwnt above and beyound.

We would like to congratulate the manageress, Rim, for the professional way she dealt with our feedback.

As always - the best place to eat in WGC

Had a great experience celebrating my partner and I’s 1st anniversary for a lovely lunch at the restaurant …. Our waitress was a lady named Seren …. She showed so much enthusiasm and such accommodating service making the experience even better ! The food was a fanstastic to top it off. !

First Visit and honest feedback time. Only watch out for me is the price. Mid to a little pricey for medium sized portions. Great for a treat or if prices are not a concern. About £18 a main, £8 desserts. However, extensive menu choices and lunch Tapas menu ( from £14:50 for 4 tasters - I added an extra too @£4.70) that lets you try a mix of dishes. The positives were many. Beautiful decor, music and lighting just right, lovely lunchtime atmosphere. Clean well looked after Restaurant. Food was delivered quickly as a quiet Monday lunch. Amazing flavours, hot and delicious. Very happy with my food. The standout goes to the colleague who looked after me, Seren. Stand out service, all the right boxes ticked for the perfect customer journey, but with actual personality, warmth and genuine care. Not robotic but just kind and made my visit perfect. Even stayed for a mini pud and coffee as I felt so welcome and well looked after. Excellent. Thank you to the manager on shift who was also a delight and massive thumbs up the kitchen team for a bloody lovely meal.

First Visit and honest feedback time. Only watch out for me is the price. Mid to a little pricey for medium sized portions. Great for a treat or if prices are not a concern. About £18 a main, £8 desserts. However, extensive menu choices and lunch Tapas menu ( from £14:50 for 4 tasters - I added an extra too @£4.70) that lets you try a mix of dishes. The positives were many. Beautiful decor, music and lighting just right, lovely lunchtime atmosphere. Clean well looked after Restaurant. Food was delivered quickly as a quiet Monday lunch. Amazing flavours, hot and delicious. Very happy with my food. The standout goes to the colleague who looked after me, Seren. Stand out service, all the right boxes ticked for the perfect customer journey, but with actual personality, warmth and genuine care. Not robotic but just kind and made my visit perfect. Even stayed for a mini pud and coffee as I felt so welcome and well looked after. Excellent. Thank you to the manager on shift who was also a delight and massive thumbs up the kitchen team for a bloody lovely meal.

Had a lovely meal to celebrate a colleagues retirement. We were a large group but the service was slick and efficient. Food was tasty and affordable. The staff were all great but special mention to Basile who couldn’t do enough for us. I would recommend

Tastey meal. Masaman chicken curry is good flavour. Rice noodles bit bland. Chicken satay okay. Duck spring roll okay. Papaya salad okay. Morning glory is nice.

Nice food and friendly staff. One of the more relaxed Giggling Squids we've been to. Highly recommended

Management and employees do a great job at making sure that all customers have a great meal and experience. High standards are very clear from the moment you walk in to the moment you walk out. Been there too many times to count and always leave having had a fabulous experience.

Staff were great and assisted my friend with her menu choice as she cannot eat spicy. Food was great and portion size just right. Sat outside and watched the swans pruning. Lovely location.

Superb food experience. This is not your usual run of the mill restaurant, the food will blow you away with its fresh vibrant taste along with efficient friendly service

Food is decent but service is poor and needs stepping up, often get orders wrong and could make more effort.

Customer service is always good and delicious food with generous portions. Thank you Rim for giving me and my family a lovely experience!

I'll definitely be back to enjoy this restaurant... great atmosphere and food. The supervisor was especially helpful.

Hello . I ordered food via deliveroo today. The pad Thai was mediocre, no flavour, the noodles were not fresh. The mushroom dish was unappealing and dried, no flavour. I was disappointed because I have always enjoyed good food from this establishment. They also forgot to put in my second can of ginger beer. Not happy 😡

Super lovely staff, the sweet jungle colada was delicious

I really want to thank Rim and all the staff at giggling squid (W.G.C), came last night for a birthday dinner, was absolutely fantastic! The food was delicious and outstanding service! (Our server Syam) Special thank you to the team for helping my family with the cake, was such a surprise!! Thanks for making it a special evening. I’d really recommend coming here for anyone looking to book for a special occasion 🌟

Good food and friendly service but for only a few amount of tables the service was still

Staff were amazing, very well educated on the menu. Food was amazing and very filling, also came out quite quickly. The place has lovely inviting deco. Must try sesame ice cream .

Absolutely terrible, ordered on the Deliveroo and somehow managed to forget the 2 main dishes of pad Thai. Tried blaming the Deliveroo on stealing the food? Shocking

Superb. Im a huge thai food fan and this is as good as it gets

Syam gave us impeccable service, recommendations on food and drinks, and friendly attentive service without being intrusive. He found out that it was my birthday, and organised a birthday plate at the end of our meal. Food and drinks were amazing, and the interior design of the restaurant was very nice too. Definitely recommend a visit.

Had a great time with friends, lovely atmosphere & was fully packed, luckily we have prebooked it. We all loved the food - too much to take :) Would love to go again

Love this place, food and atmosphere.

One of the best restaurants in Welwyn. Wouldn’t know it is a chain due to how fantastic the food is. Staff are always so friendly and accommodating. My favourite is the sticky chicken or the king prawn pad Thai. Delicious.

Food was fantastic and delicious. Had to book a table even tho the restaurant was very quiet. Staff was helpful and welcoming. Would def recommend

Delicious meal, the starter was very flavoursome

Our second visit and we enjoyed it as much as the first. I took my daughter for Father's Day first and then my birthday. The welcome was proficient and the service excellent. All of the dishes were packed with flavour and perfectly cooked. We had a set of tapas and a few other small plates. All of the dishes were seasoned perfectly. In particular we enjoyed the slow cooked beef, the crisp squid and crispy duck. The service was professional, attentive and friendly. I thought the price of the meal was great value. We're looking forward to a third visit sooh.

The Cambridge one is a lot better

Had an afternoon lunch on a warm day. Sat outside in the undercover seating area. Food was excellent, service was exceptional. Food options were extensive and when served the dishes were plentiful.

I’m not a fan of chain restaurants, however we was recommend the chain of Thai food. We booked a table on line and made a note that we were arriving with a wheel chair user. We was greeted by a warm and friendly staff member who asked if we wanted downstairs or upstairs, she explained that they had a fire door to use I said I had a booking and she said she had been waiting for us. She showed us to a table with plenty of room. The food was exceptionally good in taste and flavour and the staff were on hand to ensure we both had a great experience. I will be trying their other branch closer to home , next time.

The place was so lovely the atmosphere and decoration but what made it even better was our server Mauro (I hope this is how you spell it :)) His energy and kindness really made my mum and I day. He was chatty, helpful and so interested in our conversation with him which made us feel very valued. Thankyou so much we will be back :)

Food was amazing, our server was attentive and knowledgeable. Loved everything about it. Will definitely go back.

What a lovely restaurant and very helpful friendly staff. I had a veggie Thai curry, which was delicious.

Had a lovely meal with family and great food. Shout out to our waiter Basil.

The atmosphere and service was incredible! Sara was our waiter and even with a busy service she was lovely, intentive and friendly! We had the money bags and pork skewer bites to start and they were amazing! Highly recommend the pork. Then the main was the jungle curry and it was such a unique taste and incredible flavours. Will definitely visit again.

Fantastic food and service from Pooja

Amazing time here. It was perfect food and extremely delicious and staff so attentive Tiruveni was so attentive even though the restaurant was busy and she recommended some great dishes. And Marlo even though shift finish he helped with food packing. Thabk

Great Experience, Food & Service!

Got a takeaway. The food was excellent. The person who served us went out of her way to help

make sure you read the menu carefully as some dishes can come without noodles.

Perfect place with amazing service and delicious food.

Starter nice which was squid The chicken and prawn Pad Thai noodle was not so good, noodles were overcooked, there was more big cubes of tofu than chicken and prawn. Not sure why you would add this when it was a meat dish. Used to be a busy restaurant, It's definitely gone down hill.

Amazing food, great friendly staff, we have already been multiple times.

Great restaurant - so friendly and attractive and atmospheric

Lives up to its name. The Salt and Pepper Squid starter is a must. Self-made. I have ordered it as a desset more than once

3 adults had Sunday lunch in the Giggling Squid in Welwyn. We have been to lots of Giggling Squid restaurants and really like their food which is consistently good everywhere. We had the set Tapas which was very tasty. Because it was a Sunday it was fairly empty so the atmosphere was not great. Service was pretty good. Do we still be back!

Love it here. Food is always good. Lovely surroundings. Service was pretty good. Quite expensive, but everywhere is these days

They have quite a few item on the menu which are gluten free so there was no trouble navigating the menu online and narrowing down my selection. Management takes orders for allergies to make sure you are served what you can eat however the kitchen and serving staff need more training. I’m gluten free and my friend is peanuts and we had items marked gluten free which I knew weren’t on my menu so double check, I could have been extremely sick if I’d not questioned. Also my friend’s order came with peanuts which is a red flag! Worse than me she could have ended up in hospital, so a few items were sent back and re-ordered. Food is good staff are pleasant and friendly They just need a little bit more organisation. This is my second visit to this branch and the first one had issue with the kitchen too.

Food here was outstanding, lovely staff and service, will definitely be back.

Always good food and nice service, nice place to have a family meal

Poona was amazing she couldn't do enough for us. The food was 5 star. Service was 5 star. Wonderful experience. We will certainly have a return visit

The Giggling Squid Thai Restaurant was a wonderful place to eat. A lovely location, tasty cuisine, and super service.

I am sorry I have to give a score of 2 , and that is because the food is excellent or it would have been a 1 . The service is shocking . The restaurant was not full , we sat down at 8:35pm and ordered drinks around 8:45pm we had to ask where our drinks were ? They arrived 9:20pm .The mojito ordered was sub standard ! Then we had to ask to order starters , the food was delicious . Then our mains came , again very nice . We had to keep attracting attention to ask for more drinks and water .The bill was slapped onto our table at 10:30 , just after we’d ordered another bottle of wine ! The waiter saying ‘No hurry’ but we are closing at 11pm ! It was a Friday night ? He reappeared 2 minutes later with the card machine , and we said ‘so there IS a hurry ?’ We also mentioned the delay in ordering our food at the beginning of the evening , no reply was given . We paid and had to take the wine home , as the music was turned off and the lights were being turned off ! Poor show

Absolutely delicious food and all the waiters were so lovely! It was really busy and two of the restaurants we tried to go to had already turned us away due to too many people, however giggling squid got us in really quickly. The service was incredible and the sticky chicken is absolutely divine!! Also lots of vegetarian options for one of my family members. 100% recommend.

If you are thinking about going to this restaurant then stop thinking and GO! The food is delicious and plentiful. You have lots of choices to choose from. Waiting staff are attentive and if anyone has a food allergy they are really serious about what food you can in fact order. The atmosphere is busy but you are not left waiting for service. I will deffo be going back and recommending to family and friends and anyone who will listen. You won't be disappointed.

Visited again after a while for a business lunch. The food was very good and the service considerably improved.

An interesting experience with great food. Nice welcoming ambience if rather noisy.

Marlon and Kwaab were very accommodating and attentive staff. Loved every second of it, perfect place for a second or third date. Would definitely return!! Amazing cocktails!

Lovely food, definitely coming back for more

Busy Restautant, wait times quite high. Food was very nice, although about 6 or 7 items were off menu when we arrived 7:30 on a Sat! But menu quite large so plenty to choose from.

Very nice food, but three stars because last night I went to the loo and one of the waiters came in, took a slash and then walked out without washing his hands.

Food is really delicious but there were so many dishes unavailable. There was 3 of us and 2 chosen mains unavailable, we made our second choices only to be told they were also unavailable. Really not good enough, why when customers are seated can they not be told what is unavailable!!!! Spoke to manager who said he would take this on board, sadly the next party that arrived were shown to their seats and no information given!!

Food as always was amazing and the waiter was so nice and kind. He recommended a different dish for me and it didn’t disappoint.

Came first time last night with my partner.Food and service was great.Definitely coming back.Pork belly to start and Lamb for main were excellent.Thank you

I opted for the Zingy Prawns as starter and Thai green chicken for mains. The sauce on the prawn starter was good, nice and hot. Unfortunately, the prawns had not been de-shelled. This wasn’t as described or expected and made for a practically impossible dish to eat without a mouthful of shell. Unpleasant. The Thai Green chicken dish was pedestrian. I had high hopes but left disappointed with the experience. Such a shame.

First time here. Didn't even know it existed. Food was amazing! Bit pricey but you get good quality food for it. I'd recommend the duck stir fry. I will be back again for sure.

Food was very tasty. I wanted some pineapple rice but I couldn't have it unless I bought the tapas bundle. I didn't want the other dishes in the bundle so I ended up having no rice. Bit disappointed as it is not offered just as a side dish. Most restaurants would be accommodating but not here. Tried it once. Might go again one day.

The best restaurant in Welwyn GC

Food is really good. Please check how spicy their dishes are. Welcoming atmosphere and good decor. We on Sunday evening, not very busy, service was excellent.

I have to write a review where warranted. I had dinner tonight and the food was great, fresh and tasty. The staff members I interacted with were knowledgeable, friendly and patient. The restaurant aesthetics are modern, clean and cosy. Even though I’ve eaten here several times before, I just had to leave a review after tonight. Just a quick observation, the panels that are in front of the restaurant make it very hard to see the actual front and you could be missing out on potential customers walking by.

I've visited many different branches and this one isn't up to standard. The signature salt n pepper squid was soggy and the massaman curry was too salty to eat. They at least swapped the curry for an alternative that was edible but not great. Can't recommend anyone to eat here

All fantastic, although they coild put a little more effort into explaining what's on the plate especially the sauces

My husband and I visited the Giggling Squid today at lunchtime for the first time. The food was excellent and of a high quality. Very fresh and tasty. The price seemed reasonable. Impressive choice of alcoholic and non-alcoholic drinks. The place was quite empty, only two other tables were occupied. The location is fantastic. Here are our impressions of the exterior of the restaurant. There is a lot to improve in our opinion. The front of the restaurant is partly obscured by a few slightly shabby looking screens and the signage is not easily recognisable. The awning looks dirty and has significant algae growth on it. The restaurant could easily be missed by passers by, particularly when driving up Howardsgate. It's a shame because the location as such and the interior are pleasant.

The atmosphere is really nice, the decor is very tasteful! And the food... Is amazing! We went for lunch and had the giggling set and the sticky chicken with coconut rice. Everything was great! So much so that I forgot to take pictures 😅

Chicken satay was overcooked so it was very dry. Service was slow and inattentive. Atmosphere was warm on a cold day.

The giggling squid is easily my favourite place to eat in Welwyn Garden City, the food is delicious, the staff very friendly and helpful, and it's a lovely atmosphere in there too.

Really nice Thai food. The restaurant decorations are really nice and the staff and manager are friendly and helpful. Spring rolls are nice!

It ain't cheap but my word it's worth it. Really good.

The service was very good the waitress took time to explain the menu i was choosing, the food was hot and delicious.There were 12 adults and 1 baby, we all came from different areas, that's why I gave 5 stars, I would go back again when I'm in the area. THANK YOU

This was our second visit to this restaurant the first time we came there were items of the the menu which was disappointing and when we returned for the second visit last night the same items were still of the menu. We found the staff undertrained and as soon as we’d finished our starters I told the waitress to give us some time before the main course then as I was saying this they brought our main course out I told them to take it away and give us five minutes. This restaurant needs to train its staff

Great, polite service. Food was lovely but portions were small (I had the Giggling Set)

I understand how tricky it is for restaurants to reconfigure dining during Christmas season as they have large tables to accommodate. But we arrived at 5.30 as a table of two and were seated in direct line of draughty front door on a table that they had clearly just had to put somewhere without thinking about the customer experience. It was a largely empty restaurant, because of the early time and the experience just felt a bit soul-less. Shame as we have enjoyed the Harpenden site.

Food and service was excellent. Well presented and lovely layered flavours. Noisy in there though, hard to have a conversation as we were iin a group and you couldn't hear the person 2 seats away! No sound deadening furniture or floor etc. So only 3 stars for atmosphere.

We went last night as a party of 7 the service was loverly and the food on the whole was very tasty. Unfortunately within a couple of hours of leaving the restaurant one of our group was violently ill, although many of us ordered similar dishes and enjoyed them with no problem, he was the only one who ordered the prawns to start and the fillet beef as a main. On the whole the restaurant is loverly but they need to be aware of this issue.

Delicious food, excellent service. Friendly relaxed environment. Highly recommend.

The food is good and the portions are a good size.

Very nice food and great service

Fab food and service, would highly recommend

After 20 minutes, no-one had come to take our order (not even drinks...). We tried to flag down a waiter several times, who seemed to see us but was just not interested. Even if it's not your section or whatever, if you're just standing there, chip in or at least alert whoever is responsible for the section! In the end we just left since it didn't seem we were going to get food any time this century... (This was the second time we ate here, the first time service was bad as well but could be forgiven as it was really busy and there was obviously not enough staff. This time it wasn't busy at all and staff just weren't interested. We won't be back)

Thoroughly enjoyed the tapas sets (again). I like the environment and the service is always very professional.

Brilliant take on Thai cuisine. Don't underestimate the spice! The mushroom larb will make you cry if you eat the dried chili. But everything's very tame if you avoid eating the chillies. Overall there is a beautiful balance of flavour and great variety of choices. I wish I could've eaten more dishes, I had fomo for every plate that went to other tables! Updated summer 2023 - the mushroom larb was off the menu. I appreciated the change in variety however it felt like things were shifting towards blander western takes on eastern cuisine across the other choices. The food and service quality were still above par for the area but the menu is certainly a bit less unique

The restaurant is airy and light. Easily found and accessible. The food is tasty. The staff are helpful and friendly.

Visited Giggling Squid for the first time last night - the food was so good and all the staff were lovely. We shared Chicken Wings, Pork Dumplings & Salt and Pepper Squid starters then I had the Thai Melting Beef main with egg fried rice, the beef did literally melt in my mouth and the flavour was amazing. Also they have this really cool way of dealing with food allergies - you scan a QR code and tell it what you're allergic to then it tells you which dishes are safe for you to order from the menu 👍