Giggling Squid - Welwyn Garden City in Welwyn Hatfield

I would like to leave a review on the way you have treated a member of staff . Degrading discrimination on apperance offering no support even from the manager.this is an absolute disgrace to treat a human being where is the support .guidance.compassion from the manager and your other staff absolutly disgusting behaviour .and by reading some of the feed back .well what can i say . To speak to a staff member in public in front of other staff members is out right un professional behaviour and you call your self a mamager . You should of spoken in private in your office to discuss the situation and to offer support where needed .yes i will post on your site so other people will see how this staff member was treated . Not happy one bit .

Wouldn't recommend or return. The good was very greasy and the rice came serves in what can only be described as a sandwich bag. I didn't touch it, we left around 50% of our order. The staff weren't particularly bothered.

Went for a birthday.went sometime last year.talk about polar experiences .Last year great service and food.This year shocking !!! clearly understaffed, we waited ages for drinks subsequent orders ignored.Food was bland and lacked the zing of our past visit. Sadly called time early as cocktails ordered failed to appear.Such a shame will be trying the rival Thai in Welwyn next time.Not giggling after this visit 😕

We used to visit this restaurant a lot as a family of 4 and always order it in. Unfortunately the food has really gone down hill recently. Portions are small for the extortionate prices they charge and now it’s not even tasty anymore. The Red curry seems to masquerade as several types (Thai Red, Massaman etc. all seem to be the same), chicken satay is always burnt, crackers are always stale. I was hoping it was just one offs and kept going back but I cannot justify to keep ordering from here. Nail in the coffin is ordering a kids stir fry to just be given some chicken in a pot (nothing else, just chicken) and upon calling being met with rudeness.

It's a lot of money for flavourless food. The atmosphere was good. The wait staff was great. It's just the food that disappointed me. The morning glory and the pad Thai didn't taste like much

Manager was so sweet and for how busy it was, looked stress free! Food was brilliant, 10/10, would recommend

Staff were all so lovely, Our sever was called Jack i think, he was fantastic, he was very accommodating and made our night really enjoyable - food was also tasty and overall amazing experience 🥰

Friendly staff. Varied menu. Food was exceptionally flavoursome. Not cheap - but very nice. Surprisingly busy for early evening. Just about enough room between tables. Great service (if a little clumsy!).

This was one of the best Thai restaurants I’ve been to in the UK. Delicious and authentic Thai cuisine, beautifully decorated cozy interiors and friendly service.

I can confidently sum up this restaurant by saying that every single dish is a safe bet. My sweet and salty squid was memorable in its deliciousness, and my husband's sticky chicken was a winner. We both loved the chicken massaman curry. We have had several other dishes before, every one most enjoyable. The atmosphere is simple neat and open. Service excellent, fast and attentive.

Beautiful restaurant, wonderful food and lovely staff. Would highly recommend

Excellent food and service We will return to another giggling squid. Much better than an average Thai restaurant .. well done to the staff

We loved the food, and friendly service as well 😁

Service was amazing- particularly from Nikki & Rim.

Food was excellent, staff were great.

Recently ive been going to giggling and today I went and I booked for 10:00pm which you shouldn’t be able too if they will make you feel so uninvited and then tell you the shop closes at 10:30 but on the booking system it says to leave table at 11:45pm. I’ve come here so many time but I’m really disappointed, it felt so unwelcoming. You have told me to email you but it says adress not found so clearly I have been blocked

Great food. Great staff. Good night!

Nice background music, really friendly staff. Their recommendations are quality. Really good value for money.

Lovely service and helped us get the perfect meal.

Delicious food in a lovely setting. Really enjoyed the whole meal.

Basil was so helpful and we had a lovely evening! Thank you so much!

Basil was a great waiter, very friendly. Love the restaurant, has great food

Food was hot, came quickly, server advised us on what to get from the menu. Everything was delicious. Thank you for a lovely meal and great customer service from Sara.

Beautiful restaurant, amazing food, fantastic staff. Very good value. Food was so tasty and very filling. Staff very knowledgeable with great recommendations. Thank you.

It’s a lovely restaurant. I love the starters , cocktails and Thai food. Unfortunately today my meal wasn’t great. Too much fat and make me feel sick. Other than that everything was fine.

I recently visited this restaurant and was very pleased with the experience. The establishment offers a pleasant ambiance and the food was delightful. The staff were friendly and attentive, making the visit even more enjoyable. The roti, in particular, was outstanding.

I ordered the chicken massamun which was delicious. My son ordered the chicken pad thai. Both dishes were served within 10 minutes of ordering them. My sons chicken pad thai was clearly reheated in the microwave and was cold in the middle. Bearing in mind that this is chicken we are talking about. This is absolutely unacceptable. We sent the dish back. Fresh meals don't appear within ten minutes. Be aware.

Lovely food friendly atmosphere!

Excellent Thai food. Great service.

On this occasion the food was average and the portions were much smaller than usual. Also check your bill before paying, we only had 2 lime cordials and not 3 and noticed once home. It’s a big open restaurant, so the heating could do with turning up a few degrees. 🥶

Amazing food of great quality and service was of top standard. Great decor too! Will definitely visit again, I highly recommend a visit

We've been as a family many times. Service is friendly. The atmosphere is nice. Food is delicious. We really enjoy it.

I recently dined at Giggling Squid in Welwyn Garden City, the restaurant's bright and airy atmosphere. The menu offered a diverse selection of Thai dishes, including notable options like Salt & Pepper Squid and Sticky Chicken, I can't say I have had a bad dish at this restaurant. Our waitress, Leila, was exceptional—attentive, friendly, and knowledgeable about the menu and enhancing our dining experience. Overall, Giggling Squid is a fantastic choice for anyone seeking delicious Thai cuisine in a welcoming environment. I think the only thing that could be improved on was the portion size of the prawn crackers.

Went to giggly squid today with my sisters on 12th Jan 2025 The food was amazing best Thai ever The service was 10 out 10 Thank you giggle squid for a lovely meal

Had good pecan stir fry today with the family. Staff were very helpful as 2 of us had walking difficulties.

I booked table for 9 people on my birthday for an evening meal after Christmas break. We had lovely table waiting for us in a nice, private nook of the restaurant. Food is absolutely amazing, everyone enjoyed their meal, on a typical thai spicy side. We had a welcome greeting on arrival. Our waiter Jack was attentive when needed and paid attention to details. Fantastic service. Also manager was a good host and made sure we were happy. We can't wait to go back as food was superb, fresh and flavoursome.

Long over due first trip to Giggling Squid in Wgc. Greeted by Rim who was welcoming and knowledgeable about the menu. Food was amazing. Will be returning.

Lovely food that was beautifully presented. We were disappointed by the service due to the over half an hour wait for dessert and the waitress being very busy so forgetting many of the things we asked for.

Fantastic food. Served piping hot and full of flavour. Staff were warm and welcoming. Atmosphere was vibrant. Will be visiting again for sure.

Excellent tasty food good service, nice clean restaurant, were there to celebrate a family birthday. Will definitely be going back.

Service was a bit slow initially as there was a sudden rush of customers but the food more than made up for it. Would go again.

We turned up at the Giggling Squid very late in the evening, a large party without a reservation. We'd already been turned down at another city centre restaurant nearby (which I won't name because we love them too). Our hopes were dwindling, and we were thinking we might have to go home hungry after all. But we were welcomed with open arms, and we had one of the best Thai meals I've had in ages. The menu is vast and everything we had was delicious. I can recommend the street food sharing platter - amazing range of flavours and textures - and the pork hock with roti, which was tender meat and perfectly cooked pak choi, with plenty of roti bread to mop up the rich and heavenly sauce. My wife had the pad thai, which she also enjoyed very much, and the rest of our party had nothing but praise for the veggie options. Just as important as the food though, or maybe even more so, the service was nothing short of excellent. All our servers were incredibly kind and attentive throughout. This restaurant has a truly lovely atmosphere, and that's all down to the people. They're awesome, and we'll be back very soon.

Very nice service provided by Basil! Thanks a lot!

I tried the online ordering system and it worked out great. Food was ready in 15 mins and pick up was seamless. I appreciated that everyone in the kitchen is actually Thai as I spoke to them when waiting for the food. A good mark of excellent Asian food is that it remains high quality even after takeout. I will attest that Giggling Squid’s food falls within this category. I got the pad Thai, squid bits, and chicken stay — each of which refined their freshness and flavor well despite ordering all of them to go! Recommended for some good Thai in Welwyn!

We had a wonderful family dinner at Giggling Squid on Saturday 7th December! The food was amazing, and the whole staff team really went above and beyond to make us feel welcome. They very kindly allowed us to stay for dessert, despite us being the last diners in the restaurant, and they never made us feel rushed. We all really appreciated their friendliness and patience. Exceptional service from a great team - we'll be back soon!

We had a wonderful family dinner at Giggling Squid on Saturday 7th December! The food was amazing, and the whole staff team really went above and beyond to make us feel welcome. They very kindly allowed us to stay for dessert, despite us being the last diners in the restaurant, and they never made us feel rushed. We all really appreciated their friendliness and patience. Exceptional service from a great team - we'll be back soon!

Service was amazing. I loved the chicken satay and the trech lech cake. Aesthetics is beautiful. Location is in good place, lots of parking available.

This was a great place to eat. The food was excellent, I recommend the lamb shank, and the staff were very knowledgeable and friendly. Myself and my colleagues will definitely be back.

The worst food ever!! I have ordered mushrooms in batter. I literally had to look for the mushrooms in it. It was just batter, filthy dirty!! Prawns are v bad quality. And red and green curry was awful! They produce food somewhere and distribute to their all restaurants. I will never ever go there again. For me it’s zero star not even one!!!

Wonderful food, lovely atmosphere! We had a lovely meal, great Thai food and the staff are really friendly and attentive.

Very delicious food,😝😝💗💗😍 Thank u Rim & Sarah

Great food, loved the ambience and theme. Thank you Rimmm…

Some of the best Thai food I've had in a while. And you'll be in good hands with Basil as your waiter!

Excellent service from Basil (our waiter)

Giggling squid never dissapoints. The food is chefs kiss. I love it and all staff are so lovely, they always care about customer service. Basil is so kind and always makes sure we are well looked after every single time and he genuinely cares to talk to us and ask us questions and make sure we are welcomed.

Great Food as always, helpful staff who made great suggestions for our grandchildren.

Great food friendly helpful staff nice decor and atmosphere

Food was great and service was lovely, particularly from my waitress madi.

Great atmosphere, lovely staff and incredible food (our favourite was the Sticky Chicken). We will definitely be coming back!

Lovely restaurant. The food was excellent, staff very friendly and attentive. Decor was very pretty and welcoming. I was a tiny bit worried that when booking you have to agree to give the table back after 1.5 hrs, would suggest removing that. But that didn’t happen and we had a very leisurely meal. Will definitely return.

I uave always had rhe beat tomw hwre. Our waitrese Tonigjt wwnt above and beyound.

Lovely meal served by a friendly and engaged manager and floor team. Very helpful. Really enjoyed the vege spring rolls and chicken cashew main course. Will definitely be back. Recommended

We would like to congratulate the manageress, Rim, for the professional way she dealt with our feedback.

As always - the best place to eat in WGC

Had a great experience celebrating my partner and I’s 1st anniversary for a lovely lunch at the restaurant …. Our waitress was a lady named Seren …. She showed so much enthusiasm and such accommodating service making the experience even better ! The food was a fanstastic to top it off. !

First Visit and honest feedback time. Only watch out for me is the price. Mid to a little pricey for medium sized portions. Great for a treat or if prices are not a concern. About £18 a main, £8 desserts. However, extensive menu choices and lunch Tapas menu ( from £14:50 for 4 tasters - I added an extra too @£4.70) that lets you try a mix of dishes. The positives were many. Beautiful decor, music and lighting just right, lovely lunchtime atmosphere. Clean well looked after Restaurant. Food was delivered quickly as a quiet Monday lunch. Amazing flavours, hot and delicious. Very happy with my food. The standout goes to the colleague who looked after me, Seren. Stand out service, all the right boxes ticked for the perfect customer journey, but with actual personality, warmth and genuine care. Not robotic but just kind and made my visit perfect. Even stayed for a mini pud and coffee as I felt so welcome and well looked after. Excellent. Thank you to the manager on shift who was also a delight and massive thumbs up the kitchen team for a bloody lovely meal.

First Visit and honest feedback time. Only watch out for me is the price. Mid to a little pricey for medium sized portions. Great for a treat or if prices are not a concern. About £18 a main, £8 desserts. However, extensive menu choices and lunch Tapas menu ( from £14:50 for 4 tasters - I added an extra too @£4.70) that lets you try a mix of dishes. The positives were many. Beautiful decor, music and lighting just right, lovely lunchtime atmosphere. Clean well looked after Restaurant. Food was delivered quickly as a quiet Monday lunch. Amazing flavours, hot and delicious. Very happy with my food. The standout goes to the colleague who looked after me, Seren. Stand out service, all the right boxes ticked for the perfect customer journey, but with actual personality, warmth and genuine care. Not robotic but just kind and made my visit perfect. Even stayed for a mini pud and coffee as I felt so welcome and well looked after. Excellent. Thank you to the manager on shift who was also a delight and massive thumbs up the kitchen team for a bloody lovely meal.

Had a lovely meal to celebrate a colleagues retirement. We were a large group but the service was slick and efficient. Food was tasty and affordable. The staff were all great but special mention to Basile who couldn’t do enough for us. I would recommend

Tastey meal. Masaman chicken curry is good flavour. Rice noodles bit bland. Chicken satay okay. Duck spring roll okay. Papaya salad okay. Morning glory is nice.

Nice food and friendly staff. One of the more relaxed Giggling Squids we've been to. Highly recommended

Management and employees do a great job at making sure that all customers have a great meal and experience. High standards are very clear from the moment you walk in to the moment you walk out. Been there too many times to count and always leave having had a fabulous experience.

Staff were great and assisted my friend with her menu choice as she cannot eat spicy. Food was great and portion size just right. Sat outside and watched the swans pruning. Lovely location.

Superb food experience. This is not your usual run of the mill restaurant, the food will blow you away with its fresh vibrant taste along with efficient friendly service

Customer service is always good and delicious food with generous portions. Thank you Rim for giving me and my family a lovely experience!

Food is decent but service is poor and needs stepping up, often get orders wrong and could make more effort.

I'll definitely be back to enjoy this restaurant... great atmosphere and food. The supervisor was especially helpful.

Hello . I ordered food via deliveroo today. The pad Thai was mediocre, no flavour, the noodles were not fresh. The mushroom dish was unappealing and dried, no flavour. I was disappointed because I have always enjoyed good food from this establishment. They also forgot to put in my second can of ginger beer. Not happy 😡

Super lovely staff, the sweet jungle colada was delicious

I really want to thank Rim and all the staff at giggling squid (W.G.C), came last night for a birthday dinner, was absolutely fantastic! The food was delicious and outstanding service! (Our server Syam) Special thank you to the team for helping my family with the cake, was such a surprise!! Thanks for making it a special evening. I’d really recommend coming here for anyone looking to book for a special occasion 🌟

Staff were amazing, very well educated on the menu. Food was amazing and very filling, also came out quite quickly. The place has lovely inviting deco. Must try sesame ice cream .

Good food and friendly service but for only a few amount of tables the service was still

Absolutely terrible, ordered on the Deliveroo and somehow managed to forget the 2 main dishes of pad Thai. Tried blaming the Deliveroo on stealing the food? Shocking

Superb. Im a huge thai food fan and this is as good as it gets

Syam gave us impeccable service, recommendations on food and drinks, and friendly attentive service without being intrusive. He found out that it was my birthday, and organised a birthday plate at the end of our meal. Food and drinks were amazing, and the interior design of the restaurant was very nice too. Definitely recommend a visit.

Had a great time with friends, lovely atmosphere & was fully packed, luckily we have prebooked it. We all loved the food - too much to take :) Would love to go again

Love this place, food and atmosphere.

One of the best restaurants in Welwyn. Wouldn’t know it is a chain due to how fantastic the food is. Staff are always so friendly and accommodating. My favourite is the sticky chicken or the king prawn pad Thai. Delicious.

Food was fantastic and delicious. Had to book a table even tho the restaurant was very quiet. Staff was helpful and welcoming. Would def recommend

Delicious meal, the starter was very flavoursome

Our second visit and we enjoyed it as much as the first. I took my daughter for Father's Day first and then my birthday. The welcome was proficient and the service excellent. All of the dishes were packed with flavour and perfectly cooked. We had a set of tapas and a few other small plates. All of the dishes were seasoned perfectly. In particular we enjoyed the slow cooked beef, the crisp squid and crispy duck. The service was professional, attentive and friendly. I thought the price of the meal was great value. We're looking forward to a third visit sooh.

The Cambridge one is a lot better

Had an afternoon lunch on a warm day. Sat outside in the undercover seating area. Food was excellent, service was exceptional. Food options were extensive and when served the dishes were plentiful.

I’m not a fan of chain restaurants, however we was recommend the chain of Thai food. We booked a table on line and made a note that we were arriving with a wheel chair user. We was greeted by a warm and friendly staff member who asked if we wanted downstairs or upstairs, she explained that they had a fire door to use I said I had a booking and she said she had been waiting for us. She showed us to a table with plenty of room. The food was exceptionally good in taste and flavour and the staff were on hand to ensure we both had a great experience. I will be trying their other branch closer to home , next time.

The place was so lovely the atmosphere and decoration but what made it even better was our server Mauro (I hope this is how you spell it :)) His energy and kindness really made my mum and I day. He was chatty, helpful and so interested in our conversation with him which made us feel very valued. Thankyou so much we will be back :)

Food was amazing, our server was attentive and knowledgeable. Loved everything about it. Will definitely go back.

Had a lovely meal with family and great food. Shout out to our waiter Basil.

What a lovely restaurant and very helpful friendly staff. I had a veggie Thai curry, which was delicious.

The atmosphere and service was incredible! Sara was our waiter and even with a busy service she was lovely, intentive and friendly! We had the money bags and pork skewer bites to start and they were amazing! Highly recommend the pork. Then the main was the jungle curry and it was such a unique taste and incredible flavours. Will definitely visit again.

Fantastic food and service from Pooja

Amazing time here. It was perfect food and extremely delicious and staff so attentive Tiruveni was so attentive even though the restaurant was busy and she recommended some great dishes. And Marlo even though shift finish he helped with food packing. Thabk