Based on 624 opinions finded in 1 websites
Based on 624 opinions finded in 1 websites
Nº 87 in 546 in Lancaster
Opinions
Relaxed dining with excellent food and friendly staff
Georgina Slade . 2024-09-26
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Always amazing food. Easy to order and friendly staff.
Josh Heron . 2024-09-20
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Overall great experience although we've never been disappointed when going to lounges as they're so accepting of dogs and not many places these days cater for pur pet friends
Liam Mullen . 2024-09-20
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We are from the North East and was breakfasting with friends. If I lived in Helmshore as they do, we would eat there every day 😋 A wonderful transformation of an old factory. The whole experience was-a delight.
GRAHAM F . 2024-09-17
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Just been for brunch.Looked like a nice oldy worldy place. I ordered Shakshuka.Which was two poached eggs on a tomato based sauce with spinach chickpeas and yogurt.Served with flatbread. Sounded nice. What i got was a bowl of warm chunky tomato soup,with floating chickpeas and spinach and a blob of yogurt.Floating in that were two very badly undercooked poached eggs. Two small pieces of flatbread on the side. And they expected me to eat it with a knife and fork.Should be on the soup menu.No sorry,should not be on any menu.I complained to the waiter.He said i will tell the manager. Quess what.Thats right,you've got it.Not a manager in sight.
David Whitelocks . 2024-09-08
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Nice atmosphere, though the restuarant feels a bit lonely at times, waiting at the till to order could be improved - the staff receiving the orders also produce the drinks right after a order- which lengthens the time spent waiting by about 3x. Maybe it could be better if staff took all the orders first, then served the drinks in one go? The portion sizes are also a bit small for their price, which is relatively higher than the surrounding restuarants. The taste and aesthetics of the food was alright though. Overall, i think the place would benefit from a better ordering system at tills (no data in restuarant limits QR code scanning), and more generous portions. Thanks
TheTimeVader / Harold . 2024-08-31
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I do love this chain of restaurants but I wish they would keep to the same rule you either stand and wait for a table or you find one yourself, I've not been to one were you have to wait for a long time so when we called in here I went to find a table,as I found one a man came over and told me off and said I had to wait at the door I was so embarrassed. Other than that the service from the other members of staff were fantastic especially the bar staff really nice to chat to,the food as always was gorgeous and the place itself was lovely,clean with a great atmosphere.
Adele Ennis . 2024-08-30
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Nice atmosphere and dog friendly. Told about a 30 minute wait for food on arrival but when the food did arrive it was luke warm unfortunately. A shame because it's usually Bob on .
ian elsworth . 2024-08-28
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Been here a few times its always lovely food, quick service without feeling rushed. Hight recommend the poached eggs.
Bethany Pitt . 2024-08-22
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We ordered the food but it takes a while to come. The martini was the first thing comes up and get me totally wasted. So I guess the food is not bad?
San Su . 2024-08-17
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Lovely food and service very friendly staff brilliant will definitely go again been twice
Diane West . 2024-08-17
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Great place to grab a bite and a drink - highly recommend
Alex Harvey . 2024-08-13
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Great place to hang out & grab a bite to eat. Very accommodating to my dietary requirements. Service impeccable & value for money.
Kenneth Vaughan . 2024-08-10
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Lots of variety and a great selection of vegetarian and vegan options!
Aisha Khan . 2024-08-06
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Great service from very personable staff. Had a selection of tapas and a couple of sides, all of it was full of flavour. Absolutely recommend the Spicy Margarita!
Laura Brown . 2024-08-04
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Called in when on a cycle ride from Glasson Dock. Was very busy but got a seat outside. Although there were waiters, went to bar and got served straight away. My wife's wine glass was chilled with ice first before wine was poured in. Nice touch.
David Golden . 2024-08-01
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Very busy place even midday Sunday when we called. As we were having a drink outside in the sunshine we went to the bar ourselves so not sure about the quality of table service. We had beautifully chilled drinks. The inside is huge and suitable for large groups and families. It was a good place to sit and people watch so definitely worth calling in if only to check it out yourself and have a drink.
ChrisG G . 2024-07-28
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Food was tasty, service was good, order at the table via QR code.
Jaimee Brown . 2024-07-21
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After visiting the branch in Kendal we decided to visit this one. Just as good, if not better. It's clearly popular as it was almost full. The service was good, drinks were quick and the food all came at the same time. We would definitely visit again. We also like being able to order from the app. Definitely recommend these lounges.
Michael Humphreys . 2024-07-20
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best food i’ve had in a while all around really amazing atmosphere would definitely recommend for first time in lancaster
Rees Christina . 2024-06-28
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The food came really quickly and was very tasty. Best tapas I've had in the UK so far. The mojito could have done with being a bit sweeter.
Laura Little . 2024-06-22
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Always my go to place when in Lancaster town. Lovely food and lovely staff
Natasha Carter . 2024-06-12
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Lovely restaurant great staff my burger was delicious nice and spicy but my chip could of been hotter
Daniel Birkby . 2024-06-12
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A great place to eat and relax, fantastic atmosphere.
Jennifer Turnbull . 2024-06-11
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Firstly, staff were amazing, smiling and great to see, checked for allergies. Food was as good as the staff. Definitely go again. Atmosphere was relaxing and enjoyable.
ray s . 2024-06-10
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Just popped in for pre dinner drinks buzzing atmosphere mainly younger clientele. Good range of drinks and proper cocktails not post mix.Good staff service and good greeting at door.
Mike Nuttall . 2024-06-10
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Delicious food, great drinks, great service, wonderful atmosphere, we'll be happy to come back☺️
Ania Łebek . 2024-06-09
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Good food and service, nice friendly staff.
Lee Martin . 2024-06-05
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Lovely food and atmosphere. I liked the quite big vegetarian selection, and the tapas is great 👍
Rita . 2024-06-02
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Great food and a pleasent atmosphere.
Richie Higham . 2024-06-02
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WOW.WOW.WOW!!!! The staff are amazing! Long story short, not the best of days. My eyes were leaking a lot when I was in the bar. The staff noticed, and were so very kind. Small gestures make a HUGE impact. Customer service, humanity & compassion. Oh and the food was awesome too. If you want to have a drink, a chat or food in a vibe Lancaster, this your place. Highly recommend, on many levels. #amazingstaffgallicoloungelancaster
Jane Jones . 2024-05-25
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Helpful staff and lovely food .
Fay Gregory . 2024-05-19
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Had the fish finger sandwich only 3 thin fish fingers hard also no butter on the bread
michael barkerporkchop . 2024-05-07
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Yet again fantastic food and drink well done guys keep up the great work.
Al Hiltty . 2024-05-06
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A jolly good espresso and cake. Efficient and hard working staff. And a good vibe as they say nowadays
Martin Forshaw . 2024-05-03
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Food tasted burnt. I didn't get everything I ordered. At least I wasn't charged for the items I didn't get. 🫤
Anondroid Phoneuser . 2024-04-30
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Gallico is a must see if you're in Lancaster, I really enjoyed the food, the environment and the staff were soooo amazing. Thank you.
Ayo Apampa . 2024-04-30
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Delicious, beautiful environment, Bang Bang Chicken tastes like authentic scallion noodles
Jingyi Yu . 2024-04-22
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The food there was quite good, you get a fair bit for relatively cheap and the restaurant itself is quite clean and spacious. It is very cosy and we do enjoy the food there. I do believe that the service is what drags the review down. I do understand that lunchtimes are busy but waiting 10 + minute for a coke and 20+ for a panini and butter chicken meal is a bit too much. It was just really slow and the food arrived at different times so when I received my food, my friend was already halfway through the dish. Moreover, the waiters did not come by once to ask us the customary “is everything okay” question. Which in itself is not an issue but they seemed to have asked this to other tables near us.
Jenna Mornas . 2024-04-21
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Lovely and welcoming restaurant, delicious food and atmosphere, friendly staff . Will be back again :) Thank you 😊
Anita Marcinkowska . 2024-04-20
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Lovely casual restaurant/bar vibe. They have a wide range of cocktails/mocktails, which are a must try. Staff are lovely.
Amy . 2024-04-16
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Inconsistent, I have complained by email but had no response. Typical chain. As good as the person in the kitchen on the day.
Gordon Simmons . 2024-04-03
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Fun place. Nice atmosphere, We have some friends find it a little "loud" due to the high ceilings. We like the tapas. Just enough to fill you up.
Tim Tomlinson . 2024-04-02
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Great food, beautiful place, very nice
Katie Rowlandson . 2024-03-22
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Love this place, wouldn't go anywhere else now. Never had a bad meal, love the atmosphere here. Same as every where else some staff are better than others, but most of the time they really go out of their way to help or accommodate you
Debi . 2024-03-20
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Great food. Service good. Lovely place inside
Alan France . 2024-03-19
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kind people and incredible atmosphere. most importantly delicious coffee . Thank you guys
Alfonso Black . 2024-03-18
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Me and my hubby had only coffees ☕️ quite nice place with lovely staff and interesting interior..
SEVDZHAN MEHMEDOVA . 2024-03-18
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Have been here lots of times.. usually never had issues... this visit the food was cold. Was a shame as I do like this place.. it wasn't particularly busy for food, but may have been in that inbetween time of breakfast/lunch so the all day breakfast food items may have just been sat there a while but still...
Evi Oliver (MrsO) . 2024-03-10
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Lovely savoury food! Highly recommend the burgers (they come with great fries, salad, slaw). The churros are quite awful though- they were basically stodgy chips (very little sugar, tasted like they'd used the wrong kind of batter) served with chocolate sauce that tasted like basic, bought choc sauce for ice creams. Apart from that, the atmosphere was great- super cool interior!
chiara . 2024-03-09
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Really great to have a dog friendly place like this in the centre of town. Food is lovely and drinks are delicious. Staff are super accommodating
Geoff Low . 2024-03-03
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Fabulous aesthetic, great vibes, awesome food! Can order at table via a QR code or at the bar. Online option wasn't very responsive so had to go to the bar (always struggle to rate 'service' when you basically do it all yourself! That said, the staff were very attentive and polite). It was very busy so food took a while to arrive (we were warned when seated that it would), but it was worth the wait 😋
Lee Phillips . 2024-02-26
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Love eating here, come regularly. Not table service unless you use your phone to order which a lot of the time doesn't work so you end up ordering at the bar. There's places in the area that are much better value for money but the food here is always really good and worth the extra small cost as you can guarantee a good meal and the order coming out correct. Staff are friendly and always show you to the seat, really good atmosphere and have never had any complaints out of the multiple times I've been here. Perfect for catching up with a friend or coming on a date.
Rachel Simpson . 2024-02-19
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What an amazing little place with a great gluten free menu. Never had so much choice
Jessica Aaron . 2024-02-15
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The most relaxed place in Lancaster. Good music, friendly staff.
Edina Heal . 2024-02-14
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Loved the decor and vibe of this restaurant. We were seated straight away. Great menu choice and the food was lovely.
Natasha fallows . 2024-02-12
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Veggie English breakfast was amazing here!!
Siddharth Rajah . 2024-02-04
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Astonishingly good food. Never been here before. Totally going again. Awesome decor, very comfortable, friendly staff. You order online via a site. Order and pay, and food is very quick. Superb quality, could not fault it. Will definitely be back.
PBD . 2024-02-04
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Fabulous decor ,Great trendy place lovely staff ,food very nice has a massive menu
claire sumner . 2024-02-02
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We visited this restaurant last night and I can honestly say it was one of the best dining experiences I have ever had. We were a group of seven and everyone of us enjoyed ourselves. As soon as we walked through the door we were greeted with a warm welcome and the staff were friendly, attentive and efficient throughout our visit. The restaurant is wonderfully airy and spacious and beautifully decorated. The food is fresh and impeccably presented. I had the Bang Bang Cauliflour and it was truly the best I have ever had. Well done and thank you for a lovely evening
Louise Shatliff . 2024-01-27
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A busy lunchtime visit to Callico Lounge, in Lancaster city centre. Easily seated, it's a large space! Very relaxed atmosphere. Either choose food/drink and pay via the app. at your table, or order face to face at the bar. Service was very good 👍
Elaine Bibby . 2024-01-23
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Really like the place and the food I ordered was so tasty and have the perfect flavour of everything.
anavay kohade . 2024-01-19
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Went with family for a very nice meal 😀
Stephen Webster . 2024-01-19
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Dines with family at the Gallico lounge yesterday (Monday) at 4pm. Open restaurant with a choice of seating and leather chesterfields. Good atmosphere and the staff are great. The food was delicious and served very quickly. I had the bang bang cauliflower (veggie) and it was amazing. The best I've had by far. Can also recommend the all day breakfasts, veggie and meatie both types are delicious. The sandwichws are great too. We paid £66 for 4 people for a meal and drinks. Would recommend. You order using a QR code at the table which is good, however it does ask whether you want to tip before you have any service at all. I 100% won't do this, especially where I've never eaten with family before. Then I felt bad for not tipping and had no cash to do so. That was a bit odd but it was a fantastic place to eat and drink. Will go again.
Zack Sumner . 2024-01-16
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This is where to go for that final time together dropping your kids of at university. The whole environment is about talking and enjoying food together. Great food. Brilliant atmosphere.
Andrew Jansen . 2024-01-12
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Great service and food was good. Lots of vegan options.
Elisa Jones . 2024-01-09
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Brilliant visit as always. Food excellent. Atmosphere buzzing. Great staff. Love Gallico lounge Lancaster
Celia gardner . 2024-01-06
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Blueberry buttermilk pancakes..yummy.
Georgena Harrison . 2024-01-05
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Main course was only luke warm. Approx 40 minutes wait for desert. Coffee only tepid
Gillian Dorrington . 2023-12-29
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Beautiful atmosphere didn't want to leave!
Dental Researcher . 2023-12-28
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Dan was amazing during our visit back in July; both me and my sister have many food allergies so he helped us to find food we both could eat. Very lovely restaurant and we would definitely recommend it!
Boris Hall . 2023-12-25
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Food cold. Eggs uncooked. Bad. Customer service he walked away from me when asking. How’s food is
dessa . 2023-12-22
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Strangely brought out our tapas at the same time as our mains but great dog friendly place to eat
Carole-Anne Andrews . 2023-12-10
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Nice enough food, reasonably priced, lovely staff, a little sterile, but we keep coming back, so that says something. 👍
Jamie Walton . 2023-12-09
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Probably the best restaurant in Lancaster, great food with a great atmosphere and quick service.
Dan Balsamini . 2023-12-05
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We really enjoyed our meals here and although it was busy we didn't have to wait long to get a seat. Staff were friendly and helpful and the burgers were great, thanks
Jo Vlogs . 2023-12-02
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We use this chain every now and then and each site provides consistent food and service. This particular one was extremely busy and was turning customers away.
Stuart Smith . 2023-11-29
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Really like this place, friendly staff, tasty food and a good range of drinks all at reasonable prices.
Stephen Lynch . 2023-11-25
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Beautifull place and very welcoming the Sunday roast I had was the worst I have had . We went with a family of 6 adults and 3 children .my wife vegan menus was excellent and two ofbthe others was also very good the rest of the meals were nit up to standard of a place of this standard. Also the female that served us was the most miserable I have come across ading to this experience. We spent £360 on these meals and was not wort it. I could blame myself for not complaining at the time and should have done so but was so disappointed in the experience. Others will have to go to judge.
John Clough . 2023-11-23
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Such a warm,comfy relaxing place. ( interesting floor too...) food good,friendly service and great food! Prices are average,but it is good food,so no qualms at all. We always go when we visit Lancaster.
Richard Owen . 2023-11-21
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Really like this place, been back a couple of times since trying out breakfast a couole of months ago. Great food and service, lovely spacious area so not crammed in like a lot of other places.
Keith Darlington . 2023-11-18
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Everything would have been amazing, if it weren't for the fact that literally two minutes after I sat down, a family of four sat right next to me and proceeded to ruin the evening. Their two kids (looked like ages 5 and 7) proceeded to scream, cry, throw things and basically raise hell the entire rest of my visit. Not the restaurant's fault, but why did nobody (the parents included) do anything to control these kids? I go eat at pubs to get AWAY from children... it's after 6pm, what are you doing bringing your young kids to a pub in the first place? Completely ruined my visit there. I basically chugged back my drink and gad to leave to escape the ear-splitting screaming. Not cool.
Veronica White . 2023-11-17
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We enjoy spending time here, great place, relaxed atmosphere, you can just take it easy, never feel rushed.
Tim Hulme . 2023-11-14
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Nice atmosphere, good food, just had to wait a long time for food to be served.
Simran Kaur . 2023-11-13
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Been here a few times lovely food and great for gluten free only downside is very overwhelming and loud when busy
Sam Green . 2023-11-13
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Great restaurant, lovely atmosphere and plenty of choice, food was lovely
Karen Anne Dobson . 2023-11-06
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Great place to grab a bite to eat. Dog friendly and no bookings required.
Lee Whitham . 2023-11-05
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Great varied menu. Highly recommend the slow cooked Brisket, and the Mexican salad. Different feel to most of the food outlets in Lancaster. Be prepared for up to a 40 min wait at lunch time, as this place is always busy. I suggest you go earlier or later than the 1pm to 2pm rush.
Adrian DelaMare . 2023-11-03
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As a type 1 diabetic - this was one of those eateries where everyone was catered for apart from those who have to guess the carb value.
Claire Hodson . 2023-10-30
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Must be the best place to eat out in Lancaster.
Ian Hands . 2023-10-30
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Order food on the app. Food and service were excellent.
Sue Matthewman . 2023-10-28
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I've been a fan of Gallico since it opened and the food is always good. Trouble is the standard of cleanliness is hit and miss. Wouldn't have left this review if the waitress had dealt with the issue. Our tea and coffee came in dirty mugs. The tea mug still had the stain line on the inside, various stains on the outside and the coffee mug was also dirty on the outside. Asked for a clean one which the waitress brought over but it was the same. Queried this and the waitress lazily responded "they're just like that, they stain over time". I would have accepted this if it hadn't been so easy for me to clean the cup with a bit of tissue and water. Not good. Will I go back? yes for the food but I might take my own cup.
Zanele Wood . 2023-10-28
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Had a nice cup of tea and shared fries and a flapjack with my son. Prices were reasonable. Tables are spread out but it does get crowded. Prices are reasonable. The Book Swap Bookcase is a good idea. We will come back but only when it's not too busy. One of my friends who has been here said the food was good and he's very picky Update: We have been for tea at about 3.30 twice. Loved the tea cakes and tea. It wasn't too busy and got good seats. The staff were lovely
Aftab Gujral . 2023-10-21
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Very good plates. Very good prices. Friendly staff. In the centre of the town.
ergiak . 2023-10-18
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It makes you feel so relaxed and comfortable my friend and I can not find anywhere else to enjoy a coffee.
Margaret Sykes . 2023-10-13
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My first visit and I enjoyed the food and the restaurant decor ,staff and service were good .
Margaret Wilson . 2023-10-10
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I don't know about food however, the place was quirky which I liked. The staff were lovely. And coffee is good. Have since been to one of the cafe lounges in this group.
Julie Rodley . 2023-10-03
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Excellent food had the chicken burger was wonderful
David . 2023-10-02
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Food, staff and atmosphere are excellent, little pricy on the drinks, all our food was cooked perfectly. Tables, lounge sofas and chairs are excellent, a great place to dine ot just enjoy a relaxing drink. Dog friendly as well.
David C . 2023-09-30
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Great and affordable restaurant. Particularly recommend for gluten free folk as they have a dedicated menu and knowledgeable staff.
Kevin Bacon . 2023-09-29
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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523 Opinions
Been coming here for more than 2 years. Food is always amazing and we just love the people and atmosphere . It’s my husband and I to go lunch date place every weekend.
227 Opinions
Short Story: We went to Koko Bento in Lancaster for the first time today and had a really awful experience. Everything was normal, the service was nice and the restaurant was pretty quiet (went at 17.30pm ish). We were shown to our table by waitress no.2 and left to pick our food. When looking at the menu, we noticed that it specified if the chicken dishes had thigh meat. So my husband chose the "Mochiko Chicken Curry" because he really doesn't like thigh meat (makes him feel sick). When the mains arrived, he took a bite and said that it was definitely thigh meat and that he couldn't eat it. He flagged waitress no.1 and said to her that he was really sorry, but the main was chicken thigh meat and that he couldn't eat it, so please could he send it back and get another main. Waitress no.1 said that because he had ordered it and didn't ask about the meat, that it was his fault. My husband repeated again he was sorry, but he couldn't eat the food so could he change meal. Then waitress no.1 went and asked waitress no.2 (who was downstairs) who said it was our fault and that the ingredients were already used so he had to pay for the food he couldn't eat plus a new main. We said politely that this wasn't right and that we wouldn't pay for the main that my husband didn't eat. The other waiter then brang my main (which was good and I thanked him) and saw that it was getting a bit heated and he tried descalate the situation which we thanked him for. Waitress no.1 then rang the manager who wasn't in and tried to make us speak to this manager over the phone (while I was eating my main), which was pretty rude and inappropriate. After my husband said he didn't want to talk to a manager over the phone and that again he wouldn’t be paying for food he didn't eat - we were left alone by the waitresses. When I finished my main, we went downstairs to pay the bill. Waitress no.2 was at the till and asked if we were going to pay for "everything" in an annoyed tone. And we calmly said we wanted to pay but wouldn't pay for the mochiko chicken curry that wasn't eaten. She then began to argue at us that it was our fault, didn't we know this was a business, we should pay because they had wasted ingredients, etc, in a raised voice, which was very unprofessional. We again said that yes, we could have double-checked about the chicken in the dish, but as it wasn't eaten that we categorically weren't paying for it but were happy to pay for everything else. She then told us to take a seat because she was ringing the police. We said that was fine and sat down at the counter and waited. The call went on for a few minutes before she ended it and walked back to the till and said we could pay now. The till has a screen where you can see the order items and the total bill. We could see she had taken off the mochiko chicken curry, and we paid the bill. My husband asked. "So the police said that you couldn't force us to pay then?". Waitress no. 2 then began to raise her voice at us, saying the same spiel that she had said before she rang the police. My husband said let's just leave it and go and told her she was being really unprofessional and that it was wild that she had tried to get us arrested over a dish we didn't eat. As we left the restaurant, she shouted that we were pathetic and told us don't come back. I said, "Don't worry, we won't ever come back" (sort of laughing because I was so taken aback and shocked by her behaviour to customers). She then tried to mock me as we walked out of the restaurant. I'm posting this to let other people know that this could happen to them if they don't like a dish they've ordered at Koko. We obviously won't be coming back, and it's a real shame that this was how the restaurant handled this as it was our first time eating there. It could have been sorted really easily, but that's not how it played out, unfortunately, and we ended up having a horrible time when we wanted to go for a nice meal together. I've attached a picture of the end of our meal, showing that my husband didn't touch his food. Thanks