GAIL’s Bakery in City of London, Westminster

Although slow in getting out my order out it was immediately recognised by manager who offered me a complimentary coffee…it’s so nice to feel really valued as a customer, something many businesses don’t seem to value. This was the complete opposite in Pret the day before when I had to leave most of my egg sandwich which was made with dry, stale bread. When asked why it was left I gave an honest answer and he just said sorry and took it away. Thank you Gail’s for treating me like a valued customer

Went to GAIL’s Bakery Spitalfields and was served by Anik - what a wonderful experience 🥹 Location is lovely, staff is friendly and heartwarming and food is delicious. Clean, speedy and served with a smile! Thank you!!

Not a great first visit, coffee was ok, more ice than drink, chocolate chip muffin seemed like it was yesterday's, and I counted 4 chocolate chips on top, non inside.

Pretty overpriced with mediocre service. The sour dough tasted like phosphor blanc. I think it's important to choose one's dining establishment ethically. I would avoid b d S.

It's very sad, that there were only 2 vegan choices. One of them was savory, the other one was a TINY chocolate something bite in sweet flavour.

Not the friendliest service and the prices are steep , but got to say the sausage roll and banana cake we selected was absolutely yum

2nd visit to this establishment - still fail to see what the fuss is all about? produce looks fabulous - on both visits popped in for a coffee & catch up with a friend - seems there are alot of staff - made coffee order - left waiting and 2 sets of other customers who arrived after us got served quicker, Seems very spacious but not enough seating - bit perplexed to find people with takeaway cups sitting at tables - Nevertheless won't bother returning - plenty other coffee shops around with much better service and cheaper prices - not that the price is an issue. Thanks but NO THANKYOU.

Excellent food, amazing environment, caring, loving and fun employes. Was very very pleased with my experience and i woukd recomend it to everyone - a must go in london for breakfast

I came just to buy sourdough bread. Tried at home, but not what was looking for or expected. Also huge dislike - this chain of the bakery is cashless, do not give people choice! Cheep place but without quality.

ghastly and not improved despite several years of poor customer feed back, both on line and in the shop - most interesting items are sold out, consistently mid morning. Overall the menu has not changed for years now. Very poor show

Wow! This is definitely a great bakery. It has so many options and it is really hard to choose what to eat. The service is quick and friendly. They also serve great coffee.

The prices go up every couple of months. Since last summer, Croissants have gone from £2.20 to £2.55 and it wasn’t long ago that they were £2. I’ve got a feeling that we’re all paying for their massive expansion.

Just the best place for excellent food. We have just found Gail’s, but we will be sure to use them again. The food was tasty and fresh. Their pastries and savouries are amazing. Great staff too. We went to the Lambeth North location, but we’ll be looking out for the other sites.

Certain soulless staff who doesn’t follow instructions. Wrong drinks given when I ordered a black coffee but came with milk and serving cold food without mentioning at all.

Visited the kingston uponThames shop..No prices or allergen advice visable on fresh counter cakes and snacks,only pricey brand juices available, nothing to suit my 3 year old grandson..so shocked when I got the bill..so expensive!..and was told...we dont take cash..tables and floor dirty and noticed security cameras around the shop...what are the Owners doing ?..sitting watching and rubbing their hands together as the money rolls in??..you are opening a branch in my home town of Teddington...you wont last 5 mins with prices like that and the coffees were horrible ...get a grip!!

4£ for Oat Flat white coffee is complete madness… who do you think you are???? Absolutely crazy… and your coffee is not even that good… low down that price and live in reality… disappointing 👎👎👎🫷

Extremely expensive simple snack. Not table service , not even my own table . Shame to don’t accept cash!

This franchise is being vastly UNDERrated. We recently spent two weeks walking distance from a Gail's franchise, and visited it nearly everyday. The place was always bustling, with couples, families, children, and pets. It was clearly the hub of the neighborhood. The service was always attentive, friendly, and efficient. The bakery goods and coffee were a huge step above any other shop we stopped at. Frankly, I was surprised it was a franchise and not a single family bakery. I wish we had this in the states, it would make a killing.

Terrible service and massively overpriced paid for breakfast and coffee given a table number breakfast came but no coffee paying for table service so want the coffee with breakfast and call your self a bakery your bagel was not even edible avoid at all costs and this is the first review I have ever taken the time to ever write

Clifton road w9. 1 baguette 2 pastrami bagels and 1 almond croissant. To take away just shy of £20. I had to refresh the baguette in my oven when I got home very soggy. the bagels where very hard almost stale and very salty and I have never had a dryer croissant in my life and no almond paste inside. I might as well thrown £20 in the bin.

I have been to the Elgin Avenue branch in London a few times now, and every single time have been shocked at how slow and rude the staff are. Very poor service and you’d be way better off at the cafe over the road, where...

My recent visit to this rubbish bakery was a major letdown. The croissant I ordered was unpleasant and gross, it had an artificial taste. Moreover, the prices were exorbitant! I advise against going there; you can find better quality and value elsewhere.

First visit to Gail's in Bromley and my first impressions good. Then I noticed that none of the savouries and cakes on display were covered. Yes they were behind a glass fronted screen, but the display stand was so low that customers could easily breath...

I bought mixed olive bread that was too salty for you to eat. The lemonade is served from a jar were no fresh ingredients..They only mix with ice and it - cheap materials but expensive price. The toilet was dirty. Very disappointed.

Very disappointed with the branch on the High Street in Bromley, coffee was luke warm, not offered butter with the scones when we ordered and asked if we were eating in. Had to ask for butter which we were then told is separate and would...

Manchester King Street branch. Food is lovely, but store experience is dire. The queues you see out the door is demand, but also because there’s no attention to managing busy periods, the queue bottlenecks at the drinks section. Servers are quick to issue immediately available...

We tried Gail's near Coal's Yard - lovely pastries/cake but sadly the coffees were tepid and anaemic. Possibly tainted by the demeanour/competency of the barista?? If we'd had the luxury of time this could have been addressed.

Horrible service at St John's Wood branch. Went there with my family to buy a couple of desserts and got a very rude sales assistant who not only could not sell me the cakes but also started billing me and my loved ones! I am...

The breads are good products. But the staff have poor standard of hygiene. They keep their gloves in their back pocket and use it to get bread for customers. Then put it back in their back pocket again. So during working hour they put the...

Appalling service. Three people stood behind the counter, tables covered in plates and cups, didn't clear them or offer, had to do it ourselves. Tables were covered in crumbs, and staff behind the counter were swearing. Coffee was bitter (no care on timing of brewing),...

Good Friday- I’d googled where to buy fresh hot Cross Buns and Gail’s in Mill Hill Broadway came up.. I get up nice and early and off I go.. none on display - I mean it’s Good Friday why would there be? The assistant asks...

2 hot chocolates ordered.. Co Ame up warm in a zmall half cup .no handles .. Such a thick small cup obviously cools the chocolate by the time it reached our table . Charged £8 for this non luxury ..2 elderly woman wanting a hot...

Today I visited Gail’s on Kensington High Street. Ive passed by many time but finally came in and got cheese twist, crumb cake, cinnamon roll, oatmeal cookie and sourdough bread. All excellent! Arman was excellent at customer service and just make my day!!! I guess...

Stood in line to order drinks and was ignored by all staff as apparently I had to stand in a food queue to order a coffee. Perhaps just let people know instead of ignoring them. Train your staff better.

We stayed in Holborn and found this bakery by chance . Amazing food , we had breakfast and coffee , on our day leaving , bought sourdough and muffins to take back home ! Just ate the blueberry muffin on the train … the best...

Went to Gail's High Holborn. Lovely young lad served me and they make PROPER tea with tea leaves. Heaven! Hate coffee love tea. Their cakes were superb! Definitely a place to drop in to

Brilliant choice. All the food looks so appealing. Coffee very tasty. Would definitely recommend. Had pastrami with mustard mayonnaise & pickle on a bagel - delicious!

I have been collecting coffees for our elderly neighbours this week and this is the only place open very early. Depending on the server you get charged a different amount.. even though I explained several times the coffee is small size you get charged more...

Coffee and cake stop. Cake is outstanding. However, whilst the late art is beautiful and the coffee tastes nice, it was lukewarm. Unfortunately thet were clearly short staffed. Theh also need to check the toilets a bit more regularly. For an establishment of this level...

The staff are friendly, but the coffee is never hot and their prices are outrageous. I visited with friends, and a bagel and butter and an Americano cost me £7. A small brioche roll costs £4,50. I can buy a lunch and a hot coffee...

Another great visit to Upper Street, Islington. A big thank you to William Murphy who looked after us and made our visit very special. His customer service was excellent and he is a credit to Gails.

My first visit to Gail’s and I was very disappointed very overpriced, they could not even heat a sausage roll, the drinks came in what looked like a sugar bowl!! No handle and the hot chocolate was luke warm probably because there are no handles,...

TERRIBLE customer service. If I could give 0 stars I would have. I booked a breakfast delivery for a large meeting for my colleagues for a time slot of 8am - 10am. At 10:30am when there was still no delivery made I called the delivery...

Best scones in London(seriously). If you ever go to London and want something sweet to eat, then I recommend going here. I personally loved the sultana scone but there are other varieties such as cheddar and chive or plain scone which are absolutely divine. There...

Great place to get food poisoning whilst also spending £10 on a dry slice of cake seemingly baked by a kid in year 8

Since covid I have since Gail's put a lemon drizzle cake from £9 to £12. An astronomical rise of 33% which seemed like overnight. Even £9 was far to expensive for a tiny cake. Their smaller cakes keep creeping up in price, and their coffess...

Food is good , but ridiculous you have to pay extra to “eat in” and it’s overpriced to begin with .. having said that occasionally I do eat there .. Coffee is tasteless and so bland .. they seriously need to up their coffee game

I was treated to a weekend in London by my children as a Mother’s Day present. Visiting this cafe on a sunny Saturday morning for some breakfast put the only downer on an amazing weekend. We ordered food and drinks at the counter and were...

Coffee is expensive, tastes very bitter and comes in a cup without a handle if you drink in. I had heard good things about Gail's so was excited to try it. However I was incredibly disappointed. I'd never go back.

The best coffee in the area, combined with lovely pastries, tasty sandwiches and friendly staff. I would definitely recommend Gail's.

I went to Gail’s this morning in Wanstead with my husband for brunch. So so disappointed. The cakes were hard and floury. They said they could not heat up food due to Covid … not sure why. The hot chocolate was lukewarm as was the...

Staying in the area for the weekend, we came across Gail's on Sunday morning and it met our requirements for a takeaway coffee and a little something to eat. My husband was most happy with his filter coffee. I rather liked the raspberry bun.

The service and food were great as always. The attenion to safety was absolutly superbly delivered. Everyone should visit it to see what good safety looks like compared to other restaurant's

Before I give any negative feedback, I will start with some positive. The coffee and food at Maida Vale Gails compares to and meets the standards of other Gails I’ve been to. I’ve lived in the W9 area for 3+ years and love the Gails...

Popped in for a takeaway flat white. The coffee fantastic as always and the shop itself is in a perfect location right opposite Maida Vale station.

Terrible staff, rude, without patience or kindness We are in a pandemic moment and people need time to choose and buy without pressure. They don’t understand the moment and just want to take the order and send us away asap. Less is more, be More...

Rude staff! Will not come back, it’s disgusting to treat regular customers like that. They have to learn how to treat people!

I go to Gails all the time and I was so happy they opened in Maida Vale only 5 minutes from my house. Even though the food and coffee are good, the staff is a disaster. I’ve been given the wrong order several times, they’ve...

Gails workers don't wear gloves or masks. I have also witnessed several times they gave the wrong coffee to a different person and then re-gave it to the right person, without making a new one. BIG hygiene problem. Staff is not friendly and seems to...

This is a great addition to Maida Vale. However, the baguettes seem to have shrunk since the start of this crisis and the staff certainly need to be sent on a client relationship course - very unwelcoming.

Very nice bakery, very nice products!! Staff was very helpful. I bought a loaf of bread recomended by one of the girls. Coffee and cakes are delicious!! ❤️❤️

Overpriced, not great selection, staff didn’t seem interested in talking/selling. Cakes I bought didn’t warrant the high price. Actually left on my second visit à I was ignored by staff at the till when I wanted to pay. There are other places nearby that offer...