Frankie & Benny's in Great Yarmouth

We visited as a couple with 5 children. We had prebooked. We were seated quickly by a friendly waitress. It wasn't overly busy, considering it was 5pm. The drinks arrived quickly but the Frankie's Fruit Punch was the most tasteless drink I've ever had, we order it regularly at my local F&Bs and it's delicious and fruity, this one was watery and tasteless. I wanted chicken parmigiana but it was out of stock, so I ordered hotdog. It was horrible, it was tiny, considering the price and it was just in a cheap finger bread roll. Definitely not worth the money. The other meals were fine but not the usual F&Bs standard. We won't be visiting this particular venue again.

Didn't actually come in for food but ordered from just eat instead, there was a slight problem with the just eat driver delivering our food to an address that wasn't ours. Even though the manager and staff at frankie and bennnys/kickass burritos wasn't at fault, the manager on shift at the time explained to me exactly what to do, was very apologetic and also cheered me up at the time I was "hangry" ;) what an amazing manager you have here. Thank you so much. My belly is now content from your devine burrito with added mini donuts :) two very happy customers here.

Chose Frankie and Benny's as needed a late meal with children and you know what you are getting with f&b's Staff were friendly, service was prompt, food was ok. Still a nice relaxed family meal.

Cocktail ordered was nothing like a daiquiri at all. Poor beer selection. As for the food my pizza was very poor and burnt, only partially sauced. My partners pasta was bang average and lacked any form of flavour. For the price paid this was rather disappointing, upon writing this review I am currently sat in the restaurant waiting to pay, have been sat like this for 15 minutes now with only 2 other tables here. Not really good enough I’m afraid. Won’t be returning

We enjoyed our meal here the food Is the same as all the other Frankie & Bennys so it was nice. We had a young girl as our waitress called Hannah she was really friendly and made an effort to chat to our toddler which was really nice.

Good food in a well laid out restaurant, pleasant staff and very toddler friendly service from Hannah.

Our waiter named Leo was lovely. He was polite, accommodating and very friendly, nothing was too much trouble. He was very kind to all the customers, and made sure that everyone was happy. Will definitely be coming back, thank you!

Booked a table for 5.30 so it wasn’t busy for a birthday meal only 2 adults 2 kids had a garlic pizza and potatoe skins for starters the main food was served a while later most of it was on verge of cold sent chicken back as was not hot got a newly reheated one! Expensive chicken meal thin dry bit of chicken with bacon on it Chips were only slightly warm kids pasta was not hot only the meatballs had a bit of steam bad meal will never return should of been piping hot when served to the table must of been cooked with the starters and sat on side for 15 minutes awful meal and wasn’t cheap won’t be returning no wonder the restaurant was empty only good thing was the staff were polite

It’s quite a while since I’ve eaten in a restaurant and today not only was the food good but the service provided by Leanne (waitress) was absolutely 100%, she was friendly and made us feel relaxed and welcome, she is a lovely lady and I feel needs to be recognised for her excellent service.

Lovely meal here on bank holiday monday. Havent been in ages and it was so nice. We had the chicken parmigiana and the bbq chicken pizza, both really fresh and tasty! Sauce for the pasta was really nice. My husband had a side of broccolini and i had some fries. We also had a hot cookie and ice cream for dessert which was amazing. Friendly service and clean restaurant, thanks!

Food was excellent, hot fresh and very tastey, staff really on the ball and freindly rounding off the great dinning experience!

Visited with my 3 year old daughter on Tuesday. Staff were friendly and welcoming and interacted with my little girl. Great with my little girls dairy allergy. Food was delicious. Will definitely be returning

Over priced & over cooked frozen food! Calamari starter over £7, 5 scrawny pieces of frozen calamari cooked in burnt oil... repulsive. Rude staff, slow service. Will never go back.

On arrival we were greeted by a lovely smiley waitress, she was very friendly and nothing was too much trouble. The food was really tasty, and was quick to arrive, we've been before and have left not happy, but this visit was definately a great improvement, the food was hot and yummy, the desert menu was extensive and also yummy, would definately be returning and would recommend you give it a try 😊

Best garlic bread with cheese on the planet! We had this is a starter, followed by bbq chicken, unfortunately chicken was very dry, however Mac & cheese was great. Lovely service

Ordered delivery online, tasted beautiful and hot and delivered in a good time. Very good value for money

Decided to try here for dinner and make the most of the dinner and coke offer currently available. First impressions were good. On arrival you could see the efforts they had gone to keep things tidy and make the restaurant Covid secure. All staff had masks and they had a one way route in place. They also had a staff member just cleaning tables, chairs and the front door as well so felt safe the whole visit. Our waitress was very pleasent indeed and looked after us well for our entire stay. The food was what you would expect for a restaurant like F & B but was very tasty. Only disappointment was they didn't have one on the key ingredients to my pizza so I had to change what I wanted. Nonetheless, what I did end up choosing was very pleasant indeed. Overall an enjoyable family meal out.

Booked here for a Tuesday night meal and was not disappointed. Very Covid friendly and attentive staff. Had cheesey garlic bread with very tasty Mac’n’Cheese(plus bacon). All delivered promptly and piping hot. I can highly recommend.

Was really worried about going for dinner but glad I did! I'm exempt and can't wear a mask but staff were amazing and made me feel at ease. Even one of the staff was exempt and was a really nice lady. Food was amazing too! Will defo be visiting again. Thank you for a lovely experience

Visited yesterday. Had a lovely meal from lunch menu and staff member very helpful. All staff wore masks except for one staff member who might have been manager due to different clothing. This staff member then welcomed two men into the restaurant with no masks, one of these men then left his table to go outside to smoke, again with no mask. Everyone else within F&B's had masks. There is a big concern within GY due to covid and its spread around the local factories and some communities so why is nobody enforcing the masks. I will think twice before visiting again where masks are not enforced and so putting other diners at risk.

I phoned up last minute and they were really helpful. I have been to a few restaurants since lockdown has been lifted but without a doubt this has been the best! I have seen staff continuously cleaning, the place is spotless! Social distancing is perfect, the staff are amazing, polite, friendly and efficient and the food was absolutely lovely!!!Definitely worth a visit!!!!!

We pre booked our table for this restaurant but found on arrival the table wasn’t ready.... seemed odd because our booking email had informed us of a time frame to eat. We waited outside until it was ready. When walking in we found that Frankie and Bennys have reduced the amount of tables available to enable social distancing, a HUGE thumbs up from us! We felt completely safe sitting at our table a safe distance from others and using the one way system to go to the toilet. The down side to our evening begun with the wait for food.... we waited an hour for our main meals. It was only then that it became clear as to why we had to wait for our table because people couldn’t possibly stay in their time limits with this kind of wait. When the food arrived it was not of a standard we would be used to at Frankie and bennys. One of the pizzas was barely cooked, it almost looked like an after thought and that it may have been missed off the list! Further added to our disappointment was the cookie dough pudding. I appreciate it doesn’t get cooked through otherwise it would be a cookie.... however it tasted like it had not been cooked at all! Just a dough made and then put in the bowl. Although our complaints were minor I do feel it ruined our meal which is a shame because we were here on holiday after a long spring/summer working. We will of course go to Frankie and bennys again, maybe this was a one off night and the staff were limited.... I can’t think of any other reason as like I already mentioned the restaurant was only at half capacity.

I went for a meal on Friday evening and had a pretty terrible experience. I understand the challenges facing restaurants due to covid-19 but waiting over and hour for inedible food is unacceptable. When our food finally arrived we were presented with a pizza which was completely undercooked and a steak which was a tough as a piece of old leather. We are not the sort to complain but to give a customer a pizza with raw onion on and cheese that's barely melted you have to expect a complaint. My partners food was equally poor, and cold. The waitress was lovely, she requested the manager, however he was more preoccupied with the huge number of just eat deliveries than speaking to customers. When he eventually found the time to speak to us he explained they were short staffed which they were finding this challenging during the pandemic with a dull restaurant. I understand to an extent, but don't fill a restaurant and continue to take online orders if you can't keep up with demand? Went home hungry.

Our first time back since the lockdown (we use to eat here regularly) food was amazing , we were served by a lovely young man, very polite, I'll admit I'm fussy about my food an where I'll eat and I would highly recommend eating here x

Visited tonight for the first time and seated facing the kitchen nice to see the team preparing and cooking your food and working extremely hard I must say ! Food was great with no long wait. Piping hot and tasty. Couldn’t really fault anything. Our server Grace was awesome and checked back regularly to see if we were ok and needed anything. Overall a enjoyable experience.

Went tonight for a family meal, social distancing and cleaning measures were excellent food was lovely and staff are really nice and helpful.Excellent value for money and even better with the eat out to help out, we look forward to our next visit next Monday

Pizza was like cardboard, barely any toppings on the base, burnt, crispy, basically inedible! Other meals that we had were not up to scratch either. Manager was rude and just said it was because of a trainee chef...then the chef being trained should have been shown how to do it properly. It was not in a fit state to leave the kitchen. It was taken off the bill but no apology was made really, manager didn't care!..very poor standard in there...don't waste your time or money!

Disappointed as one of our favourite fast food chains. Meatballs with the spaghetti very dry, tasted like left over from previous lunch session, garlic bread, overcooked and no taste, meat pizza average, mixed grill cheap tasteless meat. Deserts, new lemon tart, dry and tasteless, staff uncaring.Not recommended

After a long day shopping, we struggled to find a restaurant that had availability. Luckily, F&B had some space. Social distancing measures were clearly admired to and the general atmosphere felt somewhat normal considering the pandemic.Leann was our waitress on this occasion and I must say her service and general conversation were absolutely amazing - so polite and bubbly!And the food was to die for! I had the Arrabbiata and my friend had the Chicken Parmigiana.Both agreed it was the best meal we have every had here.Definitely upped their standards

We visited today on only their second day of opening since Covid. You can tell the staff have been trained in standards well and we felt really safe eating here. Hand sanitizer as you go in and a dedicated member of staff just for sanitising places of contact. Plenty of space to social distance despite being really busy. All staff we interacted with(which is kept to a minimum) were cheerful and friendly and couldn't help enough. Food was delicious. We have booked to go again next week #eatouttohelpoutWell done Frankie & Bennies

Used to love F&B’s for their Mediterranean vegetable burger but unfortunately they stopped doing this a while ago. I tried some other things after but it was all very poor quality that was obviously frozen ready meals just put in the oven or microwave, no actual cooking involved. Went back to try their new vegan menu and was very disappointed. Asked for the loaded jackets without the vegan sheese but apparently it came like that. (Fresh our of the truck frozen and shoved in the oven I’m guessing.)Won’t go again unless I have to for someone else.

Lovely staff , lovely food , great price , kids favourite eating out place , Would definitely recommend

Booked table for 11 arrived on time was shown to table drinks arrived shame they don't do other largers food was ok had better but not worth the money they even put service charge on so they had to take off as refused to pay it by law you don't have to pay

waiting of half hour for first course, so had too miss dessert as had to get back was in restaurant hour and 15 minutes. Also nearly charged for dessert . food was ok tho

Started off with limited customer service, then when we sat down one of the party was presented with a dirty used napkin that had to be changed. We firstly ordered the meat feast platter, it came out and was luke warm with not a large amount of food for a sharing platter between 4 people. We then ordered 4 pizzas, two came out cooked and looked appetising. The other two were completely under cooked with the dough not cooked and raw with a considerable amount of flour on the base. We ordered sweet potato fries for the table and we were presented with a bowl of coleslaw. That then had to be taken back and we waited for out sweet potato fries to be cooked because they had obviously been forgotten about. Once speaking to the staff who were efficient and quick to resolve the issues and explaining the situation some of the problems were resolved. All in all an extremely mediocre experience for an overpriced microwaved meal.

visted F & B tonight for a meal, we arrived early and were promptly shown to our table, waitress was pleasent , but she did make us pressured to place our orders which was bad , then the meal took for ever to arrive ( they seemed to be more interested in bagging up takeaway orders) which seemed funny as to how the waitress was with the ordering, finally it arrived and the food was ok but nothing special, i had black and blue burger with fries, i could not taste or see the blue cheese and the cajun spice over powered it. ( and i like spice). shame!! same as most of these chain places all you seem to get is the burger dumped on a plate with some fries, with no side salad or garnish to make it look appealing , which considering the price £15.00 which is a little on the steep side for what it is, is pretty poor !! we did have dessert i had a sundee but again nothing special really for the price £5.50 2 scoops of ice cream and some cookie dough pieces in a narrow conincal glass.

We booked a table for our meal for 6 o'clock, we arrived on time and were taken to our table.Despite it being surprisingly quiet we had to wait until 6.15 before our order was taken even for drinks, when we ordered the children all wanted soup but we were told that it was unavailable.For the past 5 visits to Frankie and Benny's over a number of months, since last year, we have been told the soup is unavailable, one waitress months ago did tell us they no longer actually stock it but it hasn't been taken off the menus, the menus we were given yesterday were new ones so why are they still advertising the soup?! The other starters were dough balls, garlic bread or vegetable sticks,not very exciting.Can I please suggest if you are no longer stocking it remove it from the menus as it is false advertising, if it is available can I suggest you stock more of it, as you can understand children can get frustrated when everytime they go to a restaurant they are told they cant have their choice of food.The rest of the meal was lovely and no complaints other than the service was unusually slow for how quiet it was.

We were away the weekend and paid this restaurant a visit on our way back from Yarmouth , the young man serving us was called Hayden , he mentioned early on that he was new so was taking his time to make sure he got our order correct ( might I add and he did get it right ) he really was a great server and no way would it of been obvious that he was new to us , one of our party has autism So we do ask for different bits and pieces , nothing was too much trouble and he was always very attentive and friendly without being to obvious , good luck working at Frankie & Benny’s young man they are lucky to have you on the team

When we arrived we asked for a specific area to sit which had lots of empty tables but were told we couldn’t sit there as there wasn’t a waitress available for that part of the restaurant.Not great! Our drinks sat on the bar for 25 minutes until I asked a waitress if we could have them! Had sat there so long the ice had melted! Starters arrived before the drinks, and the calamari looked like onion rings and was so stringy that when we bit into it it pinged back and wiped our top lips!Mains weren’t much better. The lasagne had no sauce in it when it was cut into and the burger had a funny taste!Wasn’t able to order another drink as there was no waitress available to ask.Deserts were ok but nothing to shout about.Really disappointing evening. Definitely need more staff as they only had three waitresses on for a very busy restaurant!

Discovered there's a Frankie n Bennys app. Came here on a cold January night for "date night" (on the app). A sharing platter 2 pizzas and wine later for under £30 was a winner. We also ordered garlic bread pizza with cheese which this time was cooked beautifully (last time it was drizzled in oil and greasy) - perfect night out thank you.

Absolutely in love with the new vegan menu here!!! Starters, mains, sides and desserts. With a good few choices of each.

Haven’t been here for a while - but wasn’t disappointed- food lovely, good service, great atmosphere. Very happy.

My daughter chose this venue to invite the whole family to her 21st birthday celebration. We had a awful experience. 4 of our guest had arrived first and were seated luckily enough as when the rest of us turned up there was no one to greet us or direct us to our table. Then the waiter came to our table to take orders and asked if anyone had any allergies or food in tolerances, I said yes as I do have allergies and I am intolerant to certain foods. He then produce a tablet and started asking loads of questions about the foods, at this point I started to feel very anxious and embarrassed, all I wanted to order was my safe go to food of steak and chips. The whole table of our party could see my anxiety building, I felt like the whole restaurant was watching me. When finally all details inputted the details, I only had a couple of items to chose from and no steak or chips. At this point my daughter was upset and our other guest all agreed we should leave. I couldn't as it was what my daughter had chosen to do for her birthday. I took a chance and ordered steak and chips at my own risk. We had a variety of different dishes which were all serve luke warm. I asked for the bill only to discover a service charge had automatically been added of 10% = £21.76 luckily my friend queried this at which point the waitress then informed me I didn't have to pay that if I didn't want. Which after this experience definitely not. I am very disappointed at what should of been a lovely evening has been spoilt and put me off eating out at any establishment not alone never returning to a frankie and bennys. I understand the legal side and precautions of dealing with allergy suffers, but this was extremely uncomfortable for myself and the rest of our party.

We went to the Great Yarmouth branch recently, atmosphere was ok, our particular waiter was very nice, but the other staff didn't look too friendly. We ordered our starters which were horrible, we had chicken strips the chicken tasted off and the garlic bread which was more like a garlic pizza, but it just didn't taste good; I'm not sure if it was the cheese they used? But again it tasted horrible.

Worst service ever Manger not interested staff not bother food poor lack of service no personal touch Poor

Sadly my daughter (aged 2 and has a known cow's milk protein allergy) suffered an anaphylactic reaction after consuming food at Frankie and Benny's. We made the team aware of the allergies and ordered vegan meals. Immediately after eating a small amount she showed signs of an allergic reaction which progressively worsened within a very short space of time. Initially it started with abdominal pain, then wheezing, hives and blotchy skin and sweating with facial and ear swelling. We rushed her to A+E within 5 minutes, by which time she was starting to become unresponsive. She required adrenaline and numerous medications over the course of a couple of hours to control the reaction. Along with needing to be monitored overnight.

Ordered Canaloni which tasted great but was tepid. Sent it back only to receive a new helping which was also tepid. Only offered to refund my Lager Shandy which was cheapest item on our bill. Disappointed as we were on holiday and it was our treat.

We were a family of 16 12 adults a 12 year old and 3 3year olds as wwell as 3 small babbies . we were in there for 3 hours table was booked for 5pm and we got out at 8pm the 3 year olds got bored as there is no play equitment for them to use all they had was some ballons and an activity book and pencils .thank goodness someone had brought along a tablet so they could watch cartoons . we thought the service we got was poor .

Where to begin? In a restaurant with one party as the SOLE customer, we still had to CHASE for our check. If you're remotely contemplating going here, skip it. The children's breakfasts are flat-out a rip-off. The "pancake breakfast" is ONE silver dollar pancake CUT IN HALF! And the "waffle breakfast" is 1/4 of a normal waffle cut in three minuscule sections with a be smattering of berries as compensation. And these each cost 4.99 GBP. Nothing else. No eggs, bacon, etc. A "side" of pancakes (two silver dollar) is 3.99. WTH? If your kid feeds intravenously, this is your place, but if you dare to have a child who actually EATS, just give this place a miss entirely. And the adult breakfasts are not much better. The "Traditional English" is the ONLY safe option, and why would you when so many other places actually do "Traditional English" correctly? Avoid any selection with poached eggs, smoked salmon, or avocado because you will feel ill the remainder of the day. The menus are not wiped down and the tables are sticky. The toilets, however, are spotless. Seriously, the cleaner on the bike is the only guy doing his job properly. Whomever is in charge of this place needs to give him a raise. He is the ONLY reason you are getting two stars instead of one. The food was served on cold plates, a lot of the "available" selections are out of stock, the serving staff are clearly uninterested. This is NOT where you want to be!

School diners at best. Won’t be returning. But then when a place offers discount vouchers for fun you know it won’t be good food.

Really good food, and nice staff, even helped my mum on the children maths question when she had some trouble answering it, shout out to nicola who was our waitress, she really nice. 👍👍👍

Booked a table online, Friday 7pm. We arrived on time to be asked to sit in the bar and wait, when there were quite clearly empty tables ready for customers. Front of house seemed to be very unorganised. Got seated and ordered drinks, had a few minutes to finalise our food order. Sat and waited, around 30 mins, to my shocked surprise the food arrives. “Sorry to look so shocked, we are still waiting on drinks”. The rest of the food comes out, warm but not hot. Still waiting for drinks to arrive. Get half way through our meals, finally the drinks come. Order dessert, all I can say, if you are looking for an adult portion of chocolate brownie and ice cream, please go to Brewers Fayre just down the road, I was served what appeared to be the kids portion, very dry and dull. Considering a meal for a family of 4 for the same sort of order was over £20 dearer here, I’d certainly be going back to Brewers Fayre.

On holiday, ended up eating here while waiting for a late night car breakdown assistance. Staff were very thoughtful and considerate. Nicola, our server, got food to us as quickly as she could and then said that as they had empty tables we could wait inside until they closed. Food was great and hot. Service was friendly. Would definitely go again if in the area and recommend.

Despite arriving early our table was ready within 5 minutes. Our server, Lauren, was attentive to everything, very professional and always had a smile for us. The restaurant was clean and welcoming.

went here with my family i did look up before hand as we are away on holiday and i love Frankie and Benny's go often to the one near where i live. lovely service from Nicola, love the food we all did.

Very enjoyable trip. The food was great, if a little pricey and the service was good too so can't complain

Came for a meal with a couple of friends. The guy apologised for the menus as they had just been cleaned and were still wet. Shame they actually hadn’t as they were sticky with what was beer as they wreaked of it. Wasn’t even finished looking at menu and asked to take order. I swapped the bbq sauce for Nashville sauce which still had bbq in it and that on top which spoilt it. No vinegar on table, asked for it but never got any. The cheese in the wrap never melted and the wrap only very slightly warm. Chips were ok. Coleslaw was just basic coleslaw with their own dip added to it. I only know this as said it didn’t taste right and that’s what we were told. Spaghetti bolognese was very basic. Used to have fresh garlic to add to it now they no longer stock it and only have garlic butter cubes which isn’t the same. Had dessert and then took an important phone call. While I was on the phone was asked if I wanted the bill. Clearly sitting on the phone again felt rushed and that I was on the phone found this quite rude. Still on the phone came along again and said did we want the card machine or not? I proceeded to say I’d like to just finish my call then we would decide. We hadn’t been charged for the refillable drinks which should have been £2.99 instead charged for large drinks at £3.29. Didn’t want to quibble anymore as was already annoyed so best we left. I am local to here and used to like Frankie and Bennys but sad to say I won’t be coming again for any birthdays or anything as that experience has lead me to think they just simply don’t care anymore.

We had family visiting so five of us set off for a meal at this location. The layout of the restaurant is very retro and nice and we couldn’t fault the staff.

Visited here last night for the first time, the place was pretty busy when we got there, but we were seated straight away, waitress was nice and the place was clean and tidy. We had a deal through meerkat app for 2 for 1 on starters, mains and desserts, and although the food was ok, we felt it was only really worth what we paid for it, if we had of paid full price then it would have been a rip off. My burger (black and blue) was about the same size or slightly smaller than a big mac..... and i had the cajun cheese added to my fries... deff not worth the money. Wouldn't recommend if paying full price for things.

Visited for dinner with 4 kids and 2 adults. Kids all had pizza and fries, the pizza had large bare bits with no topping on all round it, the fries were dried up and tough, the same with the adult meals though in fairness the burgers were good but fries etc the same, where on earth do you get bacon rashers that small? the kids meals were £8 each and adults were about £17 but worth considerably less than this £8.95 tops. How previous reviewers can say it's good value is beyond me. This was our second (and last) visit, same as first time but gave them the benefit then, nothings changed.

Whilst on holiday we decided to visit for breakfast as we were impressed with the menu offering.

Came in for a cheeky birthday meal and initially started very well but rapidly went down hill from there. Tried to order an Hawaiian pizza to be told that they had no pineapple. I said that’s fine could they put ham on instead. The lady said fine and we went about our meal.

We come here a lot and it never gets boring . Great variety of food for a very good price ! Always great service too

Visited on Sat 15/6/2019 whilst on holiday at Hopton Holiday Village, arrived earlier than booked but table was ready. Fab food topped off with quick service. 5/5

Delicious breakfast, food piping hot, poached eggs cooked to perfection, very good value for money, very friendly efficient waitress, can not remember her name but she was working Friday morning, I’ll be back 😊

Great food, great service. Typical American restaurants. Nice friendly staffs. Service was good, food was good. We went here for lunch and everything was great

Served by lovely waitress Amelia. Great service and very kind! Thank you for a lovely time, very much appreciated by the whole family x

We popped in here (6 adults, 1 child, 1 baby) and was served by Nicola. Absolutely fantastic visit! Thanks Nicola for making the evening a great evening. You're a credit to this restaurant.

Upon arrival two of the kitchen staff one male one female were outside the restaurant door smoking and arguing .very unwelcoming and offputting. The service is good ,the waitress cheerful and helpful. the meal was very disappointing with cold onion rings which we returned. I asked for a green salad with my chicken which came back with a thick covering of couscous it neither like nor asked for. There were 6 people in our party nobody had a meal that could be considered tasty and well presented. even the coleslaw was watery. The BBQ sauce on my chicken was thin and sparse. This restaurant has definitely gone downhill since a change of management.

First time at this place, well actually that's not quite true, we tried to go 2 weeks ago and was told on the telephone it wasn't necessary to book, so we turned up and was told 32 people just arrived in a party and we could have a table but food would be at least an hour. So we left and went to the Grayling, (see previous post).

Served quickly and good quality staff and food served by Paulina, good atmosphere and is kept up quite nicely

Walked in straight to table staff very friendly, been here lots this time was not so good, ordered same meal as already but told out of stock 12” hot dog, ordered something different burger told no sweet potato fries, didn’t wait for desert or coffee as was annoyed

This has definitely become a family favourite! Best service and food around! Good portion sizes and good value for money! Cocktails are a delight here! Really recommend anyone to come give this wonderful place a try! Thank you and once again we will be back!

This Frankie and Bennys is so much better than the one in Colchester..kids loved the food here..staff were helpful and friendly..good value for money.

Lunchtime meal for family of 6. We were taken to our table promptly and were having our orders taken on sitting. The staff were very polite and professional and the food and service was very good. No complaints.

Our first time in this restaurant. We had tried the Frankie & Benny’s at Riverside in Norwich and had experienced a mixed bag.

Came here on the weekend! It was busy but well staffed for the amount of customers. We wasn’t left waiting around at all. I’d recommend booking if you’re planning on going at peak times.

Visited with friends on Saturday night having booked a table. Table was ready for us even being a few minutes early. We ordered cocktails and food which was lovely. My friend is a vegetarian and ordered vegan and she was so impressed. Will definitely be back.

Come here alot with my friend Lovely food and polite friendly staff. The chicken and bacon wrap is lovely.

We went here tonight with two adults, four 9 year olds and a 2 year old. It was my 9 year olds birthday and I mentioned this when calling. The manager of the restaurant greeted us and was so helpful and friendly going above and beyond to make sure we had everything we needed. On our table they had put balloons up for my daughter, I thought this was really sweet and thoughtful of them.

Me and my partner both ordered the largest burger with fries meal.. (about £16) which you could upgrade the fries to loaded fries..for an extra £3.

Took an hour to come to our table, and when it did arrive the order was messed up. The food tasted severely uncooked. My girlfriend could not eat her pizza and I felt sick for hours after with stomach pain. Would never go back.

We love eating here! The food is always delicious, the staff are lovely and are very good at coping with busy periods! The gluten free menu at Frankie and Benny's is amazing and I would highly recommend!

Went in with some friends and our kids today. Was very accomodating for highchairs and prams with plenty of space. Food was lovely really enjoy the brownies especially. Will return as always

Went this evening with a friend. The service was good from a polite waitress but OMG the food was awful! My pizza was dry & the chips with chilli & sour cream tasted like they had been heated up over & over again! The so called key lime pie tasted just as bad! At the time I wish I had complained but because we had a two for one meal deal I really couldn’t be bothered as is seemed ( from a young family who were dining next to us ) their experience was just as bad & the management weren’t that fussed. Never going back to this place again

It was my sisters 15th Birthday when we visited Frankie and Bennys and it will be the last time we visit. Only reason I have given this place two stars is because of the friendly staff. Staff cannot be faulted, they couldn't do enough for us on the night. The food on the other hand was absolutely terrible, the portion sizes seemed like they were made for children. I couldn't help but laugh at my sisters friends dessert as it was tiny! (I recommend not to order the blueberry cheesecake if you end up coming here) overall bad atmosphere and uninviting vibe. When booking a table we were told that we had half an hour to eat our food as another party was coming in, ridiculous booking system. Another issue was when we booked we said it was for a birthday, I'm sure they usually have a sparkler or something to go with the dessert but nothing this time! I will not be returning to this restaurant and wouldn't recommend

I do love F&B.; Always consistently good, loads of food and quick service. We used the Meercat Deal which was good.

A really lovely place to eat out with friends. Good service and really enjoyed the food! Also liked the music during our visit.

My friends and I were served by Beata, she was helpful and friendly and made sure our meal was perfect.

Popped in after work as couldn’t be bothered to cook! Waitress very attentive, mains was hot, tasty and we were happy with portion size. Had desserts and they were scrummy. No complaints from us 🌟

The food wasn’t the best to be honest didn’t come out very warm. We had the meerkat movies 2 4 1 on starters, Mains and deserts . Considering we had all of the food at half price I didn’t think it was great value for money . Also came here for breakfast a month or so and that wasn’t great either

absolutely rubbish, not enough food, service was good but food was a let down won’t be coming back again as this is not the 1st time we’ve had this experience last time we put it down to busy restaurant and short staff they don’t have that excuse today!

Meal so poor we ended up getting it for free. Forgot our cocktails and steak was over cooked twice not to mention the small portion size.

Came in for breakfast Monday and was really enjoyable. Service was quick and food and drinks were really good. Will definitely return soon

Found the staff very friendly and had excellent service through our meal. Food and drinks came very quickly and couldn't fault any of it. Left very full and happy very happy.

Staff were good and friendly and meal was lovely and tasty but portions are not very big which is great if you have a small appetite. Would go again but for lunch instead.

Great service and wonderfull service from the in house Team with Dawn service with a smile nothing to much trouble

Went here on Tuesday night waitress was polite sat us down got drinks ask for macaroni cheese oh kitchen have not got any so ordered meat ball spaghetti came out as meat ball penne ? Meal balls were solid hard I did not eat them penne was warm Husband ordered new dish chicken cous cous came out chicken and chips waitress said do you want any sides no just the cous cous please it was late the chef looked over and laughed my husband said can you not do it he just shrugged his shoulders and laughed again not sure if he was in a hurry to go home as eating our meal the waitress came over said do you want dessert as the kitchen is closing we went in at 9.55pm out by 10.45 starter main and dessert not enjoyable at all this was not a good experience will not return as you can see from the photos out food liked nothing like the menu

Popped in here after work, lovely staff, garlic bread unbeatable. Bbq chicken and chips was cooked nicely. Highly recommend.

Loved the service, and food was great. Payment method was great as you can just enter your table number and pay online. Very convenient.