Five Guys Livingston in West Lothian

It's not worth the price local kebab shop or other restaurants make good burger for good price

No straws :/ However, polite driver

Wrong order delivered and drivers attitude was not his problem either keep the wrong stuff or he would take it and keep it

it was stone cold. will not be ordering from here again.

all my food was cold could not reheat the burgers

The food that we were able to order was okay, but no option to order fries with no explanation why...

Nice burger and hotdog, very filling.

chips were freezing burger needed reheating. 🙁 ☹️

Cold fries and soggy bun on burger.

to be fair, it was a sunday afternoon. probably less drivers on. never get that issue any other day of the week, its usually Sunday's that deliveries are longer. food was still amazing though

By the time food arrived it was cold … disappointing.

I was delivered the wrong milkshake and the food was cold

Chips were borderline cold but other than that the meal was good.

forgot to add my bottle of Coca-Cola

food was delivered on time and in good condition. didn't get a chance to thank the courier as he left the food at the door after knocking

Food wrong just eat basically told me to do one £30 sore one

The burger was good the hotdog wasn't, The burgers were thick and juicy whilst the hotdog was simply underwhelming for that price I was expecting a full sized sausage not something so skinny that looked like it came out of a tin .

I don't mind the delivery time so much but the food was awful. The chips were cold and soggy and the millshake had an entire piece of bacon in it..

Five guys did not give the delivery man my milkshake and sent the wrong sandwich. Very upset and disappointed with the service I received today from five guys, not from just eat

The food was great but my order which included only two items was missing one item very poor and probably would not order again in the future

The guy on the till was very patient and helpful, I appreciate not being rushed. The service was as usual but this standard was expected, nothing special but to the point. I got my food and drink, it was correct and tasty. Always the best fries! We only ever get a large fries between 2 people... that's more than enough!

Although the delivery was on time the burger was enabled as the amount of mayo was ridiculous, my juice was missing. Pretty poor experience this time round

chips are brown and taste like the cooking oil hasn't been changed spent 40 pound on this meal

Place is great, food is great, staff is great... Prices not so great

I consider myself a big five guys fan. I have enjoyed five guys burgers in HongKong, Dubai, Spain all over the US and if I see one I go.... Today for the first time ever I had bad burgers and I did tell the staff, which could be bothered. I guess bad food is just a UK standard!? its not I had very good meals here. What was wrong? One thing why I consider them usually the best Burger: the meat! The guys on the grill pressed the patty today so hard like a smashed burger, so it was crispy, hard and dry... all things a burger should not be. so if this is the new standard, I see no need to visit them anymore.

The bacon on the hamburger is always burnt until it is black... and they told me that this is normal because they were not burnt... Please, I know how to cook and it comes to me with that story.

Just received our order and the bag looked gotten into without ripping the sticker and there's barely any fries left for a regular size order

I asked for three toppings, but only got one. Still tasty though

Need to make the straws bigger for Milkshakes they are too thin

Very good service, food was delicious and fresh, the girl at the counter asked and advised us every step of the way. They don't label what each one is so my dad ate half of mine before I opened his and we swapped but nevermind

paid for cola but didn't arrive with order and with no option on the help menu

The food was great and ready quick, the server Elliott was great and helpful. Highly recommend

Total rip off not worth the price paid. Bait and switched. Wrong items arrived and missing items plus arrived a mess in the bags lol never again

I put the order in at 12.05pm and it was due at 12.40pm the order changed so many times that it went back to 1.40pm where it was delivered at 1.45pm

The delivery time was very late and they didn't bring any chips with my meal 😡

why have I ordered 2 hot dogs and paid over the price with no hot dog bun?

my meal was lovely and freshly made.

good, go to macks diner, they give great crack.

My chips were quite cold but the rest was delicious!

wrong address, fed up of this happening, absolutely shocking service

I got the hot dog for a change. big mistake. it was cold and the bun was soggy. stick to the burgers.

Shocking service send burger with out bun and when phone up they don't care

Didn’t give me the correct burger.

Consistent with experience from Five Guys elsewhere. Personally I love the burgers

For a fast food burger you are not getting much better will say sometimes the chips can be a little salty but am sure if you were to say to the staff they would help you out with that most places will

The milkshake was excellent and the sandwich was very nice. Thank you

Burger was still pink in the middle, bit undercooked for my liking :(

Food is freezing 2nd delivery of the day from just eat and twice they are cold sure these drivers are hanging it out the window

Thank you for upgrading my burger to a bacon cheese burger :D

All food cold not happy for the price

Man those prices. Just insane. If you want it better get in quick I give it a year before they close. No one can afford that sort of price for fast food. Such a shame. Because the food is good just not £21 for a burger, chips and a drink good

The content of my food was cold. And the straws perished quickly and no spares were provided.

Upon arrival, everything was stone cold—which made the chips/fries inedible! Very, very disappointed!!

Disgraceful service, promised 3 delivery times and after contacting the restaurant found out that a driver hadn't been assigned. 3 hours later and still no food, 4 webchats and now having to wait 4-5 days for a refund. Trading Standards and The Office of Fair Trading being contacted tomorrow

The best I can say about five guys food is the chips as the burger is mediocre at best and the bacon is dry and tasteless The experience is not worth the price they ask.

Great burgers and service as always!

Perfect, as always, thanks Five Guys!

have to say I was really disappointed in the burger and chips when they arrived, the chips were not up to the usual high standards and were completely covered in salt, I could not eat them. my burger had to get put together as when it arrived it was split out the bag and in 4 pieces

Ooft, the burgers are just the best. So juicy. The taste is incredible. The fries are superb, perfectly seasoned and you can't go wrong with refillable juice.

nice burgers and fries but fries were very over salted and items missing from burger. overall decent but not worth the amount of money it costs.

Order food @ 21.03 order a hotdog with mustard ketchup and grilled onion hotdog arrived with mushrooms which I an allergic to and the chips where stone cold and missing sauces. Called to confirm this to be told the onions and mushrooms are right beside each other this is a poor services for food if people have allergies hotdog has been put in the bin and Robbie advised this will not happened again waste of £19.00 for a bin thanks again for the poor quality of food

Way too expensive for what it is. Burgers and hotdogs are cheap street food. You can’t justify charging £20 for a burger and fries.

Great food as always could be a little bit cheaper to go more often but over wise food is always good

Very good food and service, loved it

Completely wrong order. What I received says on the receipt that it was for collection 4 hours before I even made my order! It says on it 3.09pm and I didn’t even order until 7pm! Disgusting that they even have food lying around that long!

Completely wrong order. I want my money back

It was 20 min early, which is amazing but it was still half cold!! Do they drivers use thermal bags? He most certainly didn't have one at the door

Fast delivery and food was great. Always a good experience at FiveGuys

Small portions and high prices. Okay food, not great.

Waited over an hour for the food and it was freezing cold the milkshake was melted too for the amount of time I waited I’m very upset with this

Burger was soggy and fries had too much salt

it came cold didn’t get sauce and wrong stuff on burgers

Burgers were ok/nice but the large portion of chips and Cajun chips were so salty they were uneatable. think it was £6 or £7 each for them so wasn't too pleased

Classic five guys. Delicious. Great staff. But pricey

Difficult to understand how made to order food is consistently delivered cold, every so often I forget how underwhelmed I am every time I order from five guys, and especially with the prices they charge. There should be a facility to block certain providers here to stop me getting sucked into ordering from here again once enough time has passed to make me forget the experience.

Twice the price, half the food, zero service. I stood like an idiot for five minutes at the till while the staff had a nice chat then waited fifteen minutes beside seating so dirty I wouldn't sit on it while people who had ordered ten minutes after me got served their food. Eventually I got a cold burger and a handful of dry fries and I paid nearly twenty pounds. Garbage. There's a McDonald's less than a minutes walk from this location. Go there. Don't waste your time and money.

Just came down to get a takeaway and I can assure you, we will never be back! The young man who served us was OK and quite helpful but the food was absolutely disgusting, the burger buns were stale, the burgers must have been cooked several times as were the chips. I can honestly say it was the worst meal I have ever had and it cost £43, so if anyone is thinking of going to Five Guys, please don't as it is really bad!!! If any of us end up with any sickness, believe me you will be hearing from our lawyers!!!

Great food and great service from staff. Probably the most expensive fast food in Livingston though. Worth it for a treat though

Best burger ever but the fries were extremely salty n inedible x

Everything was perfect except that it was warm not hot but you can't help it when you order delivery other than that i got what i paid for which was an amazing dinner 👍

Been here a few times my first time wasn’t very good due to finding a hair in the cheese hotdog. The second time I went I got the cheese hotdog again, it is pretty good however the price is a bit steep for the size of it. I also got the chips which were okay, good size. The refillable drinks are pretty handy with lots of options however you’d need to her sitting in for a while to get your money’s worth. In my last visit I made the most of the free nuts which I guess is a good bonus.

I have to say that I've never had such a gorgeous milkshake. It was salted caramel. So good, as was my burger and chips

Burger's good, chips decent, good service but £14 for a drink, chips and a drink? In Mcdonalds or Burger king it would be around £6. WAY TOO PRICEY for food that is worse than somewhere cheaper. Would recommend only burger 🍔

Great food as always from Five Guys. Burgers can't be beaten.

Burgers were awful, tasteless and greasy. Burger buns were just as bad Fries and milkshake were good

Fries and burger tepid on arrival.

Meal was on the expensive side for a burger but it was tasty.

Worth the money and early for a change.

Fries were luke warm and soggy, bun also soggy

Fries were lovely but burger was soggy and cold

Food stone cold this time very disappointing

I’m disappointed that I ordered a strawberry milkshake but a chocolate milkshake was delivered instead. My receipt on the bag says strawberry as well!

Food was cold and soggy, milkshakes were very good. Good was a major let down.

Fries were tasty and warm. Burger was juicie and delicious.

Thank you so much well cooked keep up the good work thank you

Fries are fine but the cheese dog wrapped in foil is freezing cold so it obviously wasn’t made fresh when ordered.

Top burger, top chips, perfect 🤩

Arrived on time, piping hot and fab food

Just the best burgers worth the money

Great stuff. Driver said the person at 5 guys was upset because it was closing time, that is not a good attitude 5 guys!