Charm House in West Lothian

Great food at times quite often the prawn crackers are stale and solid, past few times an item or two or more has been missing then ordered tonight around 9 just after for the last delivery around 11 when they close, I called around 11 too see were it was but no Answer so waited thinking they were on way and closed but nope a no show this really annoyed me,not going into detail but this was a treat for a (very) hard done few months.I really was in no mood too cook and thought you know what me and my partner want a treat. So after gutting the house cleaning tidying ordering half way through (£40+) I wanted a shower but waited for my delivery first as it was close too 11pm but no show. so now at half 11 no food no answering the phone, exhausted and still need a shower (awh and very hungry) looks like soup Tonight 🙄 (I love soup 😹) but nowt what I was hoping for or expecting to have/ !!!!UPDATE!!!! Food arrived cold and past 11.45 man who delivered was not a nice person neither but just wanted to update that it did arrive This is an update 2year later! : I'll start off by saying yes my review is long so will try keep updated short and sweet....They have totally changed my mind,food is always on time red hot and tastes nice! Brilliant customer service and great portions so changing my two star to five all round!

lovely food and friendly staff, best chinese in livingston by far :))

This has been my local chinese for upwards of 10 years, I absolutely love this place. The food is always top notch and the service always brilliant. The girl Hayley is absolutely lovely and always welcomes us with a smile. Forever a loyal customer

Quoted 45 mins for delivery....fair enough if busy. After 1 HR 10 mins called to say it hadn't arrived....all of a sudden it was on the way....arrived 10 mins later. Chips were cold and soggy from being steamed in the paper bag, curry was lukewarm....halfway throught the food all was cold. I have been a big supporter of this restaurant over the years but something has changed. May have to look elsewhere for Chinese food.

Never got on order right once ! Just waited 1 HR and 25 mins for cold food ,delivered by a cocky driver .food isn't even that good . Worst in Livingston. ...on the upper hand the china palace in craigshill is amazing 😍

This fried noodles is too greasy!It is unhealthy.

I use to love this Chinese takeaway I got a curry from here this week and I honestly wished I went elsewhere. The curry had no flavour in it due to it being what I'd called a curry soup. The amount of watery sauce that came out of the tin went all over my kitchen table and ended up using a spoon to try and stop it from coming off the plate and a large plate at that . I honestly thought I needed to use goggles and a float to eat my curry it was that watery. Please can you start making the curry sauce thicker or customers will stop ordering from here.

Customer service on the phone was fantastic, really lovely female took my order. I had high hopes, in the past this Chinese was one of the best in West Lothian. Was disappointed tonight unfortunately the crispy chilli beef, wasn’t crispy and the sauce was not anywhere near the chilli/sweet sour sauce you usually get. The soft noodles tasted like they had been fried in a dirty wok, fishy taste was lingering. One item that was lovely was the salt and chili chicken, we would return purely for that, and the friendly staff.

Great food especially salt and pepper chips

Best Chinese takeaway in Livingston. Delicious Duck chow mein and Singaporean noodles are only two of my favourite dishes.

Beautiful food. Don't know what's going on with their curry sauce. Very Very wattery. Looks more like soup than curry sauce.

Food was horrible. Chicken chow main had no flavouring to it. Shredded chicken in chilli sauce was like water and no flavour. Full order felt rushed and missed ingredients. Disappointed as my first order was lovely from here.

Ordered 15 meals 15 rice portions for a party. Food arrived at the exact time we asked for piping hot and delicious. Lots of free extras. We'll done Charm House. Will definitely use them again. Big thanks to the lady who helped with the order. Very good at her job and great banter.

funniest people out there honestly

Love it the food is so good and there is this nice woman behind counter that sometimes gives us food for free and we usually go to charm house on Thursdays and saturdays so good.

Thought we try this Chinese takeaway, waste of money got Three meals everyone was tasteless, and that unusual for a Chinese meal.

Changed Hands as noticed it was closed recently? Used to be good until most recent incumbents took over last licence a few years ago and lost it

Braw Best Chinese food in the delivery area

Great service everytime you pop into Charm House, Food is really nice and will cook to your requirements.

Awesome food and the staff behind counter is hilarious...what a character she is:)

Phoned for a delivery asked for two egg foo young with nothing in it just egg and chicken which obviously means no bean sprout no onion it arrived with lots of onions what I specifically said I didn’t want called back up to ask for another got told to call back in 20 minutes till reception spoke to boss to then be told that if I wanted the correct order to be sent back out I would need to pay asked to speak to boss and he said if I wanted to speak to him would have to go to the shop walked to the shop at 7 o’clock in the dark for the boss to try say it wasn’t on receipt so after putting up a firm debate I eventually got what I wanted got home and wasn’t even half in the container place is a joke wont be ordering from there again so have lost a loyal customer don’t recommend it to anyone

Quick easy order although came to more than worked out. Lots more things I would try here

Would be higher if they didn't answer phone then put you on hold and all you hear is a foul mouthed woman in the shop. Terrible phone manners...

I got myself a chicken fried rice with barbecue sauce. It was fantastic. The barbecue was rich and full of flavour. Most of the other Chinese places around about here serve up watery bland barbecue, more like a gravy. I'll definitely be back for more.

Food was excellent Quality was excellent The lady who took the order was polite

Ordered takeaway for the family . Items missing, staff very rude although delivery guy really nice and pleasant. Food came very quickly so was obviously reheats!! Unfortunately i was severly sick later on that night and another family member was nauseous. Wouldnt order from here again .

Delicious food! Took no time at all! I would definitely order again!

Our favourite Chinese in the area. Never fails. Food is always amazing

Good food at a reasonable price!

lovely host!!! And good food!!!! That is what you want!!!

My favourite fresh and delicious and Gemma front of house is brilliant

My local fast food shop for Chinese take away.

Very inpatient Chinese lady speaking about us in Chinese I’m raging about this, she was doing that while I was trying to get into bank app……. Very rude well not impressed at all. hope she gets the order correct cause if not it will be returned asap!!! Prefer talking to Gemma she always gets the orders right… 5 stars for Gemma very friendly and accommodating with you while you order.

Used this place for years, NEVER AGAIN. Collected order and once home realised 2 Ham Fried rice missing from order, called them and the girl said she hadn't written it down and would get them sent out, not ideal as our food was already in the house, however mistakes happen. Chinese lad arrives with balance of order and wants paid for it, so wait I've to pay for your mistake after waiting another 30 odd minutes to get the order I'd already asked for. Simples, you leave the food free or take it and lose me and my family as regular customers, he asked for the food back, unbelievable, so he got it back, so his £16 rice has just cost him £2000 a year, well done idiot.

Really good food. The 1/4 duck was nice and moist and juicy. Lemon duck really good as well and the sweet and sour battered chicken balls 10/10. The only reason that it’s not 5⭐️ Is simply because of the woman in the front. Her attitude was awful and the way she spoke to the clients on the phone was just rude. Mhm mhm mhm mhm that is all that left her mouth. She seemed like it was bothering her that she is working. Apart from that everything was brilliant 🤩 100% would recommend just brace yourself for the front of house 🤨

Food is absolutely beautiful, people are so kind!! best place in the world

Food decent although worst customer service I’ve ever had!!! Sighing down the phone when you ask a question, putting you on hold while she chats and swears with others in the takeaway. Appalling!!

If i had the option to give the restaurant less than one star I would, this was the most disgusting takeaway food I have ever had!! I ordered a munchie box as I was indecisive about what I wanted. The munchie box was apparently for two or three people . It contained 3 chewy ribs, 4 or 5 chicken balls, 4 or 5 salt and pepper chicken wings, some popcorn chicken and a ton of chips. The thing that made this the most inedible food I have ever received from a takeaway was the salt, more salt than the dead sea. They served with a portion of rice even though there was nothing to go with the rice and charged and extra pound for a sauce. I'm about to call them to tell them how bad it was.

After our years of using Charm House, we have had for the third time in a row, terrible tasting food. A curry so full of onions, which spoilt my dinner again!

Got my usual chopped chicken breast curry. I have been ordering that meal from Charm house for years. This is thee worst ever chicken from there. Tough, chewy, also the chips were very soft , under cooked. So disappointed.

Shocking customer service from manager who refused to speak on phone. Been regular customer here. Complaint was lack of chicken, all I was eating was the batter. Not able to go back along as had pj on and over legal limit for driving as was partner. Not an offer of one of his drivers dropping it off.

I’ve always loved my food from Charm House. Great service both on the phone and delivery. Nice polite staff and great food along with fast delivery 🚚. I give charm house 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Won't ever set foot in this place again. Wen't over for my meal and i was 15p short. And said i'll hand it in. And the woman called candy says no. Spend a fortune in this place and they wouldn't let me hand in 15p.

Good food served quickly. Could do with printing some menus to takeaway though.

Most depressing and curt person I've ever spoke to at a takeaway. Borderline rude and abrupt. The food was meh at best. Not awful, but like a school lunch lady's attempt at Chinese food.

I love this wee takeaway. Staff are super nice and meals are always ready quick smart.

Worst Chinese I've ever tasted!!! Total waste of money.

Only recently started to use this takeaway quality of food has been good so far keep up the good work

food ok but the girl behind the counter taking orders very cheeky to some customers

Fantastic and great value for portions and very quick delivery . The staff are always pleasant

Absolutely fantastic food everytime

Made me projectile vomit after I ate there salt and pepper chicken will not be going back to this shitehole of a Chinese again double up on top

Super fast delivery, great food(quality and quantity). Overall amazing and will order again

The food takes forever to make and the girl working the counter is very rude.

Cham house anything but charming. Ruined mother's day if you want to eat rubber bands eat the lemon chicken. Customer service non existent won't be back.

I gave 5 stars but if I could it would be more. I've been getting my Chinese from Charm House around 19+yrs now I moved to Bathgate 16years ago. Though I did try ones in Bathgate, I just found nothing was like Charm House. Their Chinese was perfect and well worth delivery chargers or popping in. They are a friendly bunch and excellent customer service.

Amazing Chinese best by far in Livingston

Lovely food never disappointed nice staff

Our new fave take away! We drive 10/15 minutes to go collect! They do the best chicken and black bean sauce Can never find a decent Chinese especially decent chips to go with your meal but everything from here I have had so far is amazing 10/10 so far!!!

Always good service and really nice food. Deliveries are reasonably timed too. Nice.

STAY CLEAR Called to complain about our delivery as it was cold and very poor quality, spare ribs looked as if someone had been at them before us as the half portion we received were mere bones.... we called to complain and stayed on the phone whilst the girl spoke to the boss and we were told that he wasn't interested and that he had infact walked away shouting in Chinese! not interested in customers whatsoever I would STAY CLEAR

Decent enough plus they have items on menu that aren't on other places menus.

Always prompt and friendly. Food is good with good portion sizes.

Best battered salt and spicy chips

Never had a bad meal here. Singapore noodles are amazing

Stayed locally for a week and ate from here several times. Don't let its plain exterior fool you. Excellent food, ample portions, vast choice and very friendly staff. No hesitation in eating from here again.

Calling to deliver - they kept deliberately hanging up! Never use again

Outstanding. My favourite local Takeaway. Thoroughly recommend the BBQ sauce and ribs.