Donnelly's of Rathkenny in Ballymena

Donnellys of Rathkenny is a local shop that could offer more, but my experience was quite disappointing. While the store carries a decent selection of products and serves the local community, the customer service is where it seriously falls short. During a recent visit on a Sunday, I had the unfortunate encounter with a young man working there, with black, greasy hair, who was extremely disrespectful. His attitude was shockingly rude and dismissive, and he acted like helping customers was a burden. This behavior was not only unprofessional but also made the shopping experience uncomfortable. It’s frustrating when staff seem uninterested in providing even basic courtesy. The shop itself may be convenient, but when you're treated poorly, it makes you reconsider whether it's worth coming back. If you're planning to visit, be aware that the service especially on Sundays might not be as friendly as you'd expect from a local shop. Unfortunately, the attitude of this particular employee overshadowed the positives, and I left feeling dissatisfied.

Love this shop, such a wide selection

Friendly staff and always cheapest for diesel.

Lots to choose from instore. Nice staff.

Opens early for customers,outside is a filling station to fuel your car, friendly people,good service and virtually get all you need to start your journey in the morning aswell as all you need to take home to prepare a quick dinner..

Excellent local fuel prices best around welcoming staff and good local convenience store.

Extremely disorganized staff. Very poorly trained in how to give customer service, comple farce when trying to pay for fuel and totally disrespectful! Half filled shelves and stock over priced. Do yourself a favour and drive to Martin's town or Brougshane for a shop.

Brilliant breakfast, nice staff.

Good for a fill-up or essential groceries. It's a bit pricey for some items.

I enjoy this comvience store. Great selection of fresh, frozen, and other. Offers coffee and bakery goods from local bakeries, which are always a good choice. Staff are friendly. Easy to get fuel here also.

It has everything under one roof

very clean and tidy business. staff on hand to help with any queries. very friendly service 💯 %

You'll find all you need here and all the staff helpful in all ways.

My local and they are all great

Great selection of products and a great hot food counter.

Great shop and garage, great service by friendly staff

Conveniently situated on Cushendall Road, Ba. Has an ATM which does not charge a fee when being used. Fuel can be bought. Shop is spacious. Deli counter at the back. Two other shops in complex. Car showroom at back.

Great shopping experience. Food always fresh and good quality. Lovely produce from the deli counter.

Good nice shopping anything you want....

Great we shop attached to petrol station

Great wee shop with a very convenient convenience. Very friendly staff

Great shop,it's a busy place these days

Handy local petrol station, has a good hot food counter.

Shop was very clean and well stocked, staff seem friendly and helpfull.

Great to have such a good rural local shop

Staff very helpful. Good range of fresh foods and great hot counter for lunch

Great place for fuel and food 👍🙂

Great roast take away! Fantastic value

Donnnellys started delivering to me last week, there staff especially Brendan, prompt friendly service and delivery plus there fantastic range of food, dittys bread, local potatoes and there own coleslaw... All exceptional, thank you donnnellys 😁😁

A lovely shop and is well stocked. Loads of fresh food to take away, my complaint is that you use a huge amount of plastics for people to take away food, which is killing the environment and is dangerous to wildlife if not disposed of correctly! If people get a food carryout the dishes are plastic as well as knives and forks, so are your carrier bags! The cups that carryout tea and coffee are they recyclable??? This really needs to be addressed your garage is very busy and this is killing our planet! I will write another review once I see a change, watch this space! People who do not have a disabled card, need to stop parking in the disabled bays too, more signs are needed to highlight this problem. Only two stars as Donnellys of Rathkenny is NOT KIND TO OUR ENVIRONMENT 😭😱😡 August 2019

Great shop good variety and friendly staff, plus they serve the best whipped ice cream around😀

Disabled parking bay's always used by vans and people without blue badges

First class all of the staff are polite and helpfull

This place has a great selection of stock but a bit far away from me

It has everything for a feast & a vehicle breakdown. Niall & the crew are just great

Great place to stop for fuel for both you and your car.

Friendly staff professional service good food

Good shop with warm food ready to go

Great place. Garage, shop and refreshments. Very helpful staff

A busy cafe with carry out counter. 2 older ladies preparing and serving meals. Very generous helpings and very busy at lunch time with passing trade. Food great and very reasonable priced. Will definitely call again.

This is a great shop with some good offers, has a small hot food counter and sandwich counter. Staff have been very pleasant any time I have been in. Overall this is a great service station.

Very good shop. Excellent hot food counter.

Very pleasant and helpful staff. Called Saturday afternoon shelves and fridge empty spaces

Fantastic wee shop with all you cod need for a one stop shop, I live close so use it evry day

Great service food is great and the staff are nice and friendly

Excellent shop. Nice pleasant staff. Great selection of goods.

First class...try their whippy ice cream....no other comes close...

Rural site with excellent hot food selection and good coffee. Medium chicken curry rice and chips very tasty.

Great wee shop and good hot and cold food deli

I thought the shop was a great job really good for the area

Very very good and ,see you soon

Lovely shop , great selection of quality goods, friendly staff,

Great pitt stop. Good selection of goods. Sit in deli.

Beautiful interior, excellent staff. Great for the locals and people passing through. Excellent range of quality, reasonably priced products also in store.

Esta es otra parada en boxes de la carretera en la carretera entre Ballymena y Cushendall. Esta parada es un poco confusa, ya que la señalización en la carretera que lo hacen parecer como que es un café, pero en vez de que te den una charcutería con comida caliente y unos pocos asientos al final de la tienda. A pesar de que se puede decir que hay una buena selección de comida que se sirve en la cafetería. Establecimiento y limpia fácilmente.