Domino's Pizza in Rossendale

Our second awful experience here! Never again! Food arrived incorrectly made items added to our pizzas we didn’t ask for and regular cheese used on our plant based pizza instead of plant based cheese! Couldn’t get through to the store via phone so emailed customer service who were not at all helpful even after photos were sent at their request! No refund given at all even though we couldn’t eat our food so wasted our money and had no dinner! Disgusting excuse for a company who don’t value customers at all they didn’t care we were left £25 down and no edible food! I’d keep away or unfortunately you will regret it!

If I'm going to get a Dominoes, I usually get it delivered because, let's be honest, it's the kind of food you only crave after a few beers. The problem is, it usually arrives tepid and occasionally battered. However, I was sober and passing anyway so I opted to pick up this time, curious about experiencing a fresh pizza that was still warm. The guy taking orders was very dour as if he'd just received some sad news, and was reluctant to help when I enquired about offers. Maybe he'd just worked at Dominoes too long and had become world weary. Who can blame him? I did feel a bit awkward though, so just I waited in the car while the food was being prepared and left him to his melancholy. The pizza itself was perfectly nice and at £10.99 for a large Texas BBQ it didn't break the bank. And there was some leftover for a "starter" before tea the next day. Tip: It tends to lose flavour when served cold out of the fridge the next day, so why not try a cheeky puddle of salad cream for dipping.

pizza was cold and just tasted of raw tomato puree. sent us the wrong food and had to wait ages for our actual order of wings which were also average. overpriced and wont be ordering from this branch again

I am waiting for a pizza I ordered on 10/8/21 and never received , I have been in to the store and staff were rude and told me to contact head office as they cannot refund.Emailed head office got no response, I then called head office only to be told that they cannot refund either as the owner of the franchise has to refund . They said they cannot give me any details as to who owns the franchise so they obviously dont care about customer service.I have called my bank and done a charge back on 24/8/21 . This company are a bunch of cowboys and the store itself is a disgrace . Use local business where you get personal service from someone who has to care because their busniness relies on people coming back. Never again will I have pizza from this poor excuse of a company

Pizza took nearly an hour to get here,6 miles ,driver wasnt bothered. Piźza cold ,had a slice each and binned it. Called store, they couldn't care less. Dont use this store as heading says it all.