Domino's Pizza in Waveney

Staff have recently been informed that they need to post ‘reviews’ on here to affect the ratings for the Beccles shop. Totally disingenuous and unprofessional to encourage fraudulent reviews. Management should be ashamed/sacked. This outlet has gone unbelievably downhill in the last 6 months: In reply to your response below - perhaps Head Office should be monitoring the WhatsApp Group Chat for this store - you might be surprised. I have screenshots.

Superb Taste. Sophisticated staff, very responsive and respectful...!

Food was cold. Bad customer service on the phone . They missed a bottle of drink and after waiting 40minutes when I am 5 minutes down the road .i called and it sounded like he couldn’t be bothered to speak to me and hung up. I then called again and got told he was then sending it. So he clearly had no intentions of sending it the first time I called . 1hour 40 minutes I had to wait for a drink they missed . Won’t be ordering from here again .

Not sure what it was but me and my family ordered here last night we got 2 mighty meaties, a cheese and tomato and 2 lots of loaded fries and we've had stomach problems last night and this morning and this isn't the first time I thought it might of been something else we had last time but 2 times in a row, somethings definitely wrong with this place

Always tasty and ready for collection at the agreed time

With Dominoes you know what you're getting, probably the best Pizza in town

After spending over £50 and a long wait, the pizza's and garlic bread are cold, but more worryingly the chicken wings are stone cold and missing the bbq sauce. We won't be ordering from here again.

After travelling back from Norwich we decided to call in at Dominos Pizza. I called at 18.10 to order my food and it was agreed this would be ready for 19:00 hrs. I went in at 19:00 hrs and waited, my name wasn’t on the screen and I realised I had not provided a name (so I accept some responsibility for that.) I waited around 10 minutes to be acknowledged at the till and even then my question wasn’t answered and the chap walked way. As time went on I was becoming rather frustrated. I watched another man come into order who also had to wait 10 minutes to be acknowledged. We had both been stood waiting at the till. It got to 19:30 and I was thinking of getting up and walking out as I had my 5 year old in the car with my partner and we needed to get him home. I hadn’t paid at this point and I felt the service was so poor that I could justify leaving. A man then brought our pizzas to us. These were fine but I suspect they had been sitting for a little while. When we were acknowledged this was prompted by delivery drivers. A young female delivery driver seemed quite miffed that the other man had been left standing there, ignored. Quite frankly it seems that if you don’t order via the app then it’s not worth bothering. It would seem that the majority of staff in there that evening do not want to deal with customers. Was a manager on?? If so I’d question their ability to manage! I feel sorry for the staff that do care and are working hard! Hopefully Dominos recognise these staff members. Date of visit 18/02/2024

Unbelievable . I was refused a large pizza with just garlic butter and mozzarella because it would mess up their inventory when counting stock ???? Beccles what ????? Never heard this before and I have been doing this with Norwich dominos all the time so I am confused ??? Left hungry Thanks for getting back to me but it’s a little too late I am afraid. It seems when things go wrong you as a business or owner just send the same message to customers to contact another website and do it all over again… it’s a shame because I use dominos a lot in Norwich but I am now reluctant to use dominos at all.

First time in using domino's , expensive prices, but thought it might be worth it, food was shocking pizza thin, which only seemed to have tomato sauce on it no toppings, where was the cheese ? Chips portion wouldn't serve one person never mind it said for two people, what a joke, delivery excellent, we will never buy here again

Delivery drivers park on the path so you have to walk well into traffic to cross safety concerns

Dirty tables sticky attitude disgusting I don’t recommend it to anyone

Wouldn’t even give it one star. Staff got the order wrong which I could’ve accepted, but when we phoned up they had horrible attitude. Even the dominos main customer service have been useless.

We ordered a delivery. After 1hr 55 minutes, the pizzas arrived cold. Surely the delivery person and staff knew that the boxes were cold to the touch, yet pretended the order was “fresh” and worth the ~£26. A huge shame and waste of money. If it was any more frozen, it would have been singing “Let it Go.” For shame, Dominos; for shame.

Great pizza. Fantastic they offer tasty vegan cheese too!

Friendly staff. Waited patiently till we decide what to eat

The driver man forgot me garlic bread

Placed my order and selected a time for collection, but wasn't ready for collection when I arrived. Had to wait 30minutes past the collection time. Customer service was a let down due to lack of communication.

50 minutes after ordering a pizza which was predicted to take up to 35 minutes by the app, I phoned and enquired as to the pizzas’ whereabouts. I was told they were soon on their way. Indeed they were- after another ten minutes but they arrived stone cold. I suspect our pizzas were made and forgotten about, then quickly brought to us after we enquired. Disappointing after a day of driving for 7 hours and simply wanted fast and easy food before going to bed. Wouldn’t recommend

50 minutes after ordering a pizza which was predicted to take up to 35 minutes by the app, I phoned and enquired as to the pizzas’ whereabouts. I was told they were soon on their way. Indeed they were- after another ten minutes but they arrived stone cold. I suspect our pizzas were made and forgotten about, then quickly brought to us after we enquired. Disappointing after a day of driving for 7 hours and simply wanted fast and easy food before going to bed. Wouldn’t recommend

Two hours for delivery really still waiting for head office to look into it more waiting bad experience

No atmosphere take out restaurant good staff 👍

Ordered the food at just after 1800, 20.40 and nothing and no help from the shop. It’s been in a box for nearly and hour. Getting Hangry Know

I've used Beccles Dominos a few times, ordering mostly via the app and having it delivered. Apart from it being more on the pricey side, I've never had an issue. Food is always piping hot, and delivered exactly when estimated. Only giving a 4* because of pricing, as, even with the deals, it still works out incredibly expensive.

Wouldn't know, didn't get to try my pizza the female answering the phone kept putting me on hold and wouldn't take me off. Got sick of waiting 5 mins each time i tried. Waste of time! Rubbish service try and independent

I ordered pizza I asked her for chicken green paper and jalapeño too be honest I didn’t see any chicken on the top otherwise sometimes accept cash and sometimes no I don’t know why!!!???

Great Staff 5* Gave me the best deal on 3 Large Pizzas.

Probably one of the worst domains in UK. Pizza is nothing like any other domino's staff are rude and arrogant.

We ordered at 10 and at 11.50 still no good had been delivered. We tracked the pizza and it said it had. Very disappointed with the service as normally there really good.

Thank you Just ordered a delivery to where I'm staying as I arrived to find the onsite pub no doing food! Amazing customer service with helpful hints on what to order. Delivered really quickly Very grateful mum of 9yr old on holiday who was tired and hungry. Shame we live 54 miles away or you would get my business! Oh food was lovely too.

Slow service took over an hour just to get to the delivery stage then it arrived overcooked and Luke warm

Severe lack of cheese on both pizzas and cheesy garlic breads. Sadly disappointed with our treat this evening.

Don't take cash anymore. But food is always spot on. Service is swift.

I work there!! Amazing Staff and always fun times and a happy atmosphere

Dominos is dominos but when you order extra toppings you expect to get them sort it out chefs for dominos!!

Fantastic pizza as always! My only wish is that they delivered to Harleston so I didn't have to drive out for it 😁

I would not go to dominos pizza unless someone else was paying. I'm not takibg out a mortgage just to buy a pizza. I get mine from Lidls, they're delicious and cheap.

They wouldnt deliver 5 minutes down the road or do a certain deal over the phone. They would only deliver if I spent over £30. The pizzas were not worth the money,(18.99) for two. Would not use again or recommend.

It's a Domino's 🤷‍♂️ what more can you say. Service was good for collection.

Just had a delivery from domino's were the driver while I stood at the door put the food on the floor and walked away so I phoned the store to complain that he hadn't handed it to me as I was standing there to be told that it is company policy to do it that way to which I replied that perhaps they should tell ALL their other drivers that as if I'm at the door they ALL hand it to me, have had problems with this guy before on several occasions were he has dropped the food on the ground upside down and left it there and walked away so domino's that will be the last pizza you deliver here🤬🤬

The meal was delivered quickly and was hot and tasty. we ordered on line and were able to track progress with the excellent and friendly on line tracker. Good value and friendly delivery driver.

Very friendly and cooperative staff. Domnis should be proud of those workers. They really represent the business in professional way.

Not impressed as one time I was sitting in their waiting to collect my pizza for 50 minutes and they claimed they didn’t see me waiting? I tried calling out but no one was in the main shop bit. And they didn’t even remake my pizza just gave me a cold one. Multiple times they have done something wrong on my pizza, forgot toppings etc

Dear reviewers try The Taj indian Takeaway in orpington establish since 1995

Lovely food and ready to collect nice and fast

Delivered to loddon quickly and on time. Thank you. Great delivery guy aswell very friendly.

We are rather spoilt for real pizza here in 'Little Italy' on the River Waveney. Both Oakfired & The Old Weathered Spoon have traditional pizza ovens, Luigi at Pizza Piatto offers true Latin authenticity, and Prezzo knocks out Tuscan toppings quicker than Roberto Baggio's penalty coach. Add to that Paravanni's ice cream, and it's clear to see why Gino D'acampo calls Beccles 'Venizia de Poco'. So it was always a Big Ask of Dominos when they replaced our 150yr old traditional fish & chip shop with their risky 'hipster soul food' delicatessen, and purveyor of all that's phresh. It was a risk worth taking! :-) Delightfully exotic ingredients, handcrafted dough, impeccable service (often door-to-door & oven-to-floor), and a menu so varied it often requires revisiting. The 100% recyclable (if unused) boxes are a modern food transportation marvel, and the new 'Pizza Passionista' wedding day catering service is exactly what the world has been waiting for! Thank you Dominos! You have saved our town from ignominy, and restored our faith in the culinary delights of the Romano Riviera. (And the personal pizza tracker is a hoot!)

Quick, friendly staff and good daily deals.

The worst pizza to ever pass my lips

Pretty typical bland, overpriced pizza from Domino's. Never buy a pizza from here unless they have a deal on. Anything other than a deal pizza from here is a complete rip-off. Also, please tip your driver because I guarantee they are getting the raw end of the stick.

Best pizza place around fast delivery 5 star food

Yummy pizza. Helpful staff at beccles branch

Great pizza, service a bit slow

Worst, disappointed Pizza 'Ever!!!!!

Superb tasting pizza and quick service

Great service and great quality food, a bit expensive but definitely worth it

Omg our favourite pizza place. I wish we could shop here more

Just had my first pizza from dominos Beccles. Really fantastic, friendly guy in the shop served me and pizza was much better topped then the Lowestoft store. A1

Have used around 5 times, always fast and well cooked.

Pizza was nasty and they got my order wrong.