Domino's Pizza in Bromsgrove

Something is going wrong. We've ordered pizzas from Redditch Dominoes for years. We've tried a few alternatives in Redditch but always come back to Dominoes because of the predictable quality. Last night was different. We ordered three small pizzas and a garlic bread with cheese. When they arrived in the fastest time ever, we thought I had ordered pizzas without cheese by mistake, such was the scant evidence of the cheese. But the cheesy garlic bread was just awful. It was excessively oily, to the extent of it dripping out of the box, but it tasted as though someone had mixed together a load of butter, garlic puree and cheese and just smoothed it over a pizza base and the dough underneath wasn't cooked in the slightest. A fast delivery at the expense of quality. I think we need to look elsewhere as the quality control seems to have disappeared.

Absolutely terrible. I ordered a pizza, fries and chicken legs for delivery and paid online. After 40 minutes I phoned to check and was told it was on its way. After an hour I phoned again and was told the same thing. After another 10 minutes or so I called again and was told that the order wasn't traceable so there would be no delivery!!!!! I lost my temper and asked for a refund only to be told that their policy was to only refund half!!!!! Unbelievable.

Orderd online took money from account phones shop they had no history of order ordered once more same thing so 40 quid down and no order absolute joke they told me money would be back in bank in 24 hours how am I supposed to feed my kids with no money now

. Ordered 2 pizzas and 3 sides. When the driver arrived with only 2 pizzas, we were told to call the shop. We did right away. We were told the sides will be on th way soon. Then we started eating pizzas. Half an hour later still no sign of sides delivering. This is the worst part. The women who answered the call has no clue about our missing orders. Then she said the driver has just left the shop. As you can imagine, I'm not very happy because it has been so long. The guy called Ash then answered the call said the driver has left 10 or 15 mins ago. Because I was asking for refund. 20 mins phone call continue to request refund because don't want food anymore. It was REFUSED. I suggest if any food missing from your order. Just get a refund. Maybe you won't get it again and no refund will be issued. I will follow this up as their customer service team will email me for solution on Monday. Very bad service. I WILL NOT ORDER FROM THEM EVER AGAIN NO MATTER HOW NICE THE FOOD IS.

Ordered through the app and when we came to pay it said there was a problem with the order so we tried again another 2 time only for the same message to appear so we left it and ordered from another pizza delivery service only for a message to appear 10 minutes later that all 3 of my dominos order weren’t being processed so phoned redditch dominos but it just kept ringing out so went up I knew I couldn’t go in in this current situation that we are in but needed to cancel the orders only to be met by a very rude and disrespectful to me and his staff manager all I wanted was to cancel and get a refund but all he did was hide around the corner and not acknowledge that we were there which got me angry I will never use dominos again and this manager needs sacking because he is rubbish at his job and very rude to his staff and customers I will be on to head office first thing Monday morning so watch out manager of dominos redditch

At home with friends deciding which Pizza to order from the consensus was Dominos, delivery was very fast, Pizza was very disappointing, probably the worst Pizza's we have ever had, so bad we called the manager only for our complaint to be brushed aside with a limp apology, no refund, no replacement, so if you want a scrumptious Pizza with generous topping, made with care then I suggest you avoid this particular franchise.

The food at this Dominos Pizza is always top notch. I have ordered from here many times and pizzas are always delicious and piping hot. It doesn’t take long to arrive and the delivery staff are always pleasant and polite too!

No problems. Food is good, nice drivers and fast delivery. The webpage animation that estimates the arrival time is helpful. Overall, the BOGOF deal is good value

We call in here after after all are theatre night have had great experience each time and the food is always of a good standard thank you

We have just taken delivery of our pizza's, we ordered them at around 4:45pm and they were delivered within 20 mins. Lovely and hot and tasty. Well done Dominos Redditch

Overall decent! Good deals! Half price on everything code! Delivery was in good time too! Overall I would recommend

ordered 2 large pizzas Saturday. The worst pizzas we have ever had hardly any ingredients on them except a thick layer of burnt tomato puree will never use again

Very misleading online order.stated free garlic bread.This was a Tuesday and two pizzas for Tuesday was in my basket.it removed my pizza and replaced it with the garlic bread and they won't even help days after.Poor customer service!

I ordered two pizzas online for a 12-30pm. At 12-45pm I used the online Tracker and it advised that my order was on its way - being delivered "faster than an eight legged racehorse".... Twenty minutes later, the racehorse had still not arrived so I phoned the branch (which is less than two miles away) and was told that the delivery could be up to ONE AND A HALF HOURS LATE!!! That's awful service - there was nothing online to say there could be such a delay. Very poor service from a national enterprise.

I been gong to dominos for a while put up with the wrong orders,lateness,I orderd a certain drink and was given the zero version I said to the guy I makes me bad wrong drink he took them with him charged me for them (well it's dominos)and was told he'll pop back with the right ones,no show so I called shop and told the person in charge they gave t order wrong and it was my fault,then my partner bless her orderd from these jokers sorry I mean shop and I phoned them up and said about the drinks and was told I'd get the pop and the deduction would be £16 odd,brilliant got it sorted but dominos as usual manage to fck it up with no communication in store driver came gave me the food and said £19 something eh you mean £16,no £19 something I'm just the driver can you phone shop no I'm just the deliveries,so we had the food and I called them they answerd ask to speak to manager on hold 10 mins couldn't be bothered to wait any longer.i won't be going back there again it's like it's run by the goodies I don't know how they have been there so long,but I could complain to the area manager but it only be brushed under the carpet they don't care so thank you for your subnormal service wrong orders no communication,lateness,bloody useless 👎...if you want a really nice thick pizza great food check out piccolos matchbrough better and more variety than these jokers

We visited Dominos tonight and order 4 large pizzas and 2 lots of chicken strips. When we ordered the food we was told 20 to 25 minutes for the food which was ok. After 35 minutes we did see three of our pizzas arrive but not the fourth or the chicken strips. When I asked about the order we was told it was on its way. We waited another 15 minutes, no pizzas arrived. I asked to speak to the manager. When I explained the situation he could not see the problem with cold food. Why I was complaining another customer also started to complain and he had waited longer than us for their food. We finally got a part refund and cold food. The manager also disappeared into the back and before we knew it the police had arrived due to a disturbance. The manager had called the police on us. I will be putting a full complaint into the head office.

Went in to the Redditch dominos to collect my £26 order handed over £30 asked for extra dips £1.50 had to pay on card as had no cash on me after paying for pizza. I then realised I had not been given my change after paid by card for extras, when I asked for my changed the guy gave me 10p and told me that’s all because I had extra dips. After a debate and showing proof of all purchases he finally gave me my change. Sad to see people be so dishonest! Must say should have know better as few weeks back I had issues with offers with them and the manager was rude, unhelpful and even refused to give his name. Food is alright but beware of the service , the customer. Is never right and just an easy target for ripping off to lining their ( staff) own pockets

Order was not complete when it arrived to my foor so they went on the hunt for the missing garlic brwad that took and hour to get to my door by this time i had eaten the pizza ths servuce is not great especially when the lady is o rhe phone on my door step waiting 10 mins to speak to a manager while my food is goin cold.

The pizza was fine but the toppings could be more generous.But the staff give the appearance of "not giving a damn"apart from young white guy (couldn't read his name but it began with "J". So thank you to him but I won't be going there again unless the customer experience improves dramatically.

Took them over an hour to deliver and didn’t even have chicken stripers so given without being informed chicken kickers

Ordered pizza ‘deal’ and food was delivered quickly. But on opening the door to receive order, the delivery driver dropped food. Accidents happen. But his response wasn’t “sorry”, just “you’ll need to phone the store”. He walked off, leaving food all over the door step - no attempt to pick it up.

Ordered pizza on line first time for a long time and very disappointed.

No una pizza muy buena que era demasiado caro y poco hecha. He comido pizza desde aquí anteriormente y era adecuado. Intentamos otra vez y esperaba que había mejorado, pero no lo había logrado a deteriorarse.

Pedimos 3 pizzas por el precio de 2, bill todavía terminó como £49! ! El único extra que teníamos eran unas salsas, pan de ajo y pelotas de nudo de ajo. Corteza de peluche era fuera de dos pizzas que era decepcionante: comida llegó en 30 minutos, lo cual fue un buen servicio teniendo en cuenta era una noche tarde el sábado.

Nos hicimos un pedido de una oferta de comida que involucró dos pizzas, un par de lados y una botella de coca cola, todo por 20 libras. Por el momento la orden llegó a nosotros, nos dio nuestras pizzas y nos dijo que era 20 libras y cuando pregunté donde el resto de la orden fue, intentó decirme que sólo había pedido dos pizzas por £20! Después de otros 10 minutos hablando con el gerente en el teléfono, que al final fui a por el resto de nuestra orden, pero para entonces la pizza fría de todos modos hubiera sido así que ya había comido más por este punto. Por los precios ridículos que cobran, esperaría al dominó para ser más eficientes con sus empleados y cómo tratan a sus clientes. Empezando a ordenar con ellos realmente no les gusta ahora. . .

La gran noche en ordenados (22 libras) de una pizza de queso y un festín de pollo. Una hora y media después de que se llegó finalmente, para averiguar no hay queso en la pizza? ? Cómo funciona? También la pizza estaba fría, completamente comestible. Nos entregaron una segunda pizza, esta vez con queso. Pero era la más pequeña cantidad y casi ninguna salsa. Absolutamente horrible. No vamos a volver!

pizza all squashed up in the box and half cold. Think they had been carrying the box vertically on the bike. Very expensive box of mush

absolutely amazing after messing up my order the guys here were brilliant and really apologetic, they re-delivered the correct items and the manager personally delivered missing items. very understanding and get customer service which you don't fine often. hope they keep up the great work :)

37 libras la pena de pizza acaba de llegar y es todo comestible. Incluso el cuadro estaba pasada por no hablar de la comida y no podía entender por qué tiras de pollo podría ser gomosa...tiene ocupadas en la papelera!!!!! No se molesten con dominó de nuevo

£20,50 por una pizza mitad y mitad??? Dice que es demasiado para una pizza y nos dieron 50% de descuento. Estaba doblegado a la llegada. Mensaje a la dirección de correo electrónico no.

Pedimos dos pizzas a domicilio.

Ordered take away which the process was quite easy using the app. However it all went downhill from here as I never received a pizza and when I called the branch the manager couldn't care so I asked for a refund which he said he would have to get this refunded from his area manager! Terrible process from the customer point of few. I would use papa johns in future!

Decent pizza, well priced, better than the main competitors friendly staff, what more can you ask for.

pizza fine easy take away meal that fills you up. it is over priced shocked the cost of a pizza .. manger is a donkey brain very unhelpful . staff ok never really any issues

Excelente pizza, a melhor da cidade.Diversas opções de sabores, fazem entrega a domicilio e o preço é muito bom. Recomendo pedir também o Garlic Sauce para comer com a pizza.

Banner advert on website for the 2 for Tuesday deal states ANY medium or large pizza. I phoned to order a plain cheese and tomato and then wanted to create my own so created one from their legend menu. when I was told the price it was obvious that the cheapest one would not be free as I had expected and was told this was because of the legend pizza, I queried this, saying that I thought this was misleading, but they were not interested. I cancelled order and will not use them again, which is a pity because we have always found Domino pizza to be tasty. I explored the website in more detail later and found that I could have chosen my toppings by ordering the hot and spicy pizza from the main menu, and changing a couple of the toppings to my requirements and would have got the deal. what a shame that this was not explained to me on the telephone.

We have ordered from dominos in the past and it has always been superb we love it,but have it on a rare occasion as it is pricy.Yesturday we took advance of the 'any pizza any size deal' delivered for 9.99 this was the first time in months. I have to say we was very dissapointed it wasnt as amazing as it usually is,the edges were all burnt and the toppings were place randomly and uneven across the pizza,we also ordered thr cookies which i was extremely dissapointed in as they were burnt and rock hard.Again i was very unhappy with the purchase and can say it will be a long time until i order from there again gone down hill in my honest opinion.

Ordered two vegetarian pizzas as part of a meal deal with wedges and garlic bread for delivery - never ordered from domino's before. The Girl on the phone was very professional , delivery man really pleasant and chatty. Got the order delivered within 30 minutes - was hot. Pizzas were delicious - so much better than a shop bought. Will be ordering again. Not cheap, but so tasty.