Domino's Pizza in Braintree

We’ve used this Domino’s on multiple occasions, but a recent experience in December 2022 has led us to write this review. We placed an order at around 18:20 on a Sunday evening, the food didn’t arrive until 20:00 and was like warm at best. I raised this with Domino’s at the time, they offered a voucher and next time I tried to use it at this store, the staff claimed they knew nothing about it! When I eventually spoke to someone who did know about the voucher, they said the delivery time would be over 1 1/2 hours, the reason for our original complaint! We’ve since tried to engage for a refund with Domino’s HQ and the owner of this “franchise” to no avail, so advice is to use another local takeaway store instead - do not use this Domino’s. Support local businesses instead, the franchisee of this store does not care about basic customer service.

What more can I say…. “DEE” really bad customer service. Previous order I was should have had cookies but got wedges, called up… they be on ya next order. I ordered today , I called up to say Iv made an order… so put my cookies in there… il personally do it…. Order came, I knew order was wrong as driver didn’t hand cookies over, a nice driver with glasses in his 30’s drove blue car… I rang them up… made out I was a liar… how dare you Dee… said that can’t put it on next order you must come and collect them. Iv paid a delivery service. She wasn’t going to refund it, give me a coupon… I said I wanna talk to your manager… “DEE” was the manager… she said she called her bosses boss to get advice….. if your a manager you need to think on your toes…. I won’t ever order there again…

Constantly, over an hour wait. Rude. Run by young people who don't care. Sorry. It's true. Trying to.put you off ordering. Cutting calls halfway through. Management are a joke.

I ordered a meal for one at 6:15pm using the dominoes app, which stated a 27 - 32 min delivery time. I called the store 45 minutes later as the app had just updated saying the pizza was now baking. I got through to the manager who already seemed in a bad mood. I explained the situation and he stated the app is not working properly and there was a 2 hour delivery time! i asked why the app was not up to date with this as people will not want to wait 2 hours for food, and he said to go online and send a query to the tech department. I expressed how disappointed i was with the service and his attitude, and explained that i usually collect orders from the store but couldnt this evening as my wife was out and my 5 month old son was asleep. The manager responded, saying "well ive explained that we are very busy and the app does not work properly. What do you want me to do? You can either wait for your oder, or wake your son up and come and collect it yourself in around 1 hour, but you may have to wait as i cannot guarantee it will be ready when you arrive". I wont be ordering from here again!

There's a lady named 'Mae' in this store & she is very rude, childish and not very good with numbers/orders. She's gets orders wrong often.

Reluctantly gave in and ordered a pizza deal for collection... got 3 pizza’s for just under £30 (pepperoni, a tandoori hot and an American hot) and we just couldn’t tell the difference between them, all tasted the same, all very scantily clad with meat and frankly tasted like yesterday’s pizza ‘slightly’ warmed up.... what a total waste of money, never again!

Very dissatisfied and disappointed today . Pizza ordered as meal - no drink brought out with order. Told I had I to I phone and get one sent out- but it was an online order I shouldn’t have to phone as well! Pizza not doughy not much topping . Wedges were hard . Not enjoyable at all !

Got a takeaway pizza. Was so tasty yum yum yum. All the staff on the phone where very nice. Overall, some very nice grub. Thank you dominos :)

Food was tasty however paid for extras that I hardly got so many times it’s disappointing. So I ordered extra ground beef that I was charged £1.50 for and only got 2 peace’s this has happened every single time I order extras it’s a joke they don’t even give you 10p worth I’ve complained so many times and no changes. I advise not to bother with adding extras as you don’t receive them.

Found three hairs in our pizza toppings on two different pizzas, made us feel physically sick and threw it away ! Place Needs a serious hygiene check !!

Excellant service to Mr Jameson however was disappointed by JAMES who promised us not only he would personally hand me his mighty meaty but also give me his extra creamy dip especially as i was dripping wet due to the weather conditions I was severely frustrated when JAMES was not there.......Call me ........ LOTS OF LOVE DAWN BURFORD

We are regular customers of theirs. Never had issue, always on time and drivers always polite. My only issue was probably on the one occasion we went to order it and do collection I could see on the screen my pizza was ready and between 6 members of staff,two of which were on their phone and lots of chatting between them all it eventually dawned on one of them to look at the screen and check if it was ready. So to be honest their delivery we find quicker.

I honestly don't know why I bothered ordering from Dominos Witham again. Exactly the same problems as before...extremely late delivery (40 minutes)...manager giving some cock and bull story about road diversions...and cold pizza.

Ordered at 7 asked for a delivery at 8.30 food delivered at 7.50Good checked when delivered and was burnt wrong chicken as wellThey offered to deliver again fresh food which was appreciatedThen had a call from a so called manager telling me she wanted the burnt food back obviously did not believe meIf they had delivered when ordered the problem may not occurred Took food out of the bin and still await my orderNot good rude inexperienced manager with no customer serviceLots to learn certainly not Pizza Hut

Placed an order for 8pm and at 8.15 I called to see where it was. Was told by first person that it was a) very busy and very sorry but they’re running late, and then b) my order didn’t come through to their system properly and they’ve only just started making it. Then spoke to the ‘manager’, Mike, who repeatedly refused to answer why it was going to be so late, exactly how late it would be or why they didn’t ring me to let me know.Should have known better than to use Dominos Witham...not the first time it has happened.

We order from here on occasion using the online ordering form. I do love the tracking system, which tells you exactly what stage your order is at! However the quality of the pizza massively varies. Sometimes it will be absolutely brilliant with loads of toppings, but on our latest order it was very sparse and barely cut. However, I do love the new chocolate pizza that they have brought out, and the delivery is always quite fast.

Por alguna razón todas las pizzas juro el mismo sabor. Aunque mis pizzas llegó muy rápido, ya que sólo viven a la vuelta de la esquina, eran escasas, queso y pedimos queso picaduras. Ninguna mención diciendo las picaduras habría mucho polvo de ajo en ellos que sería incomible o! ! No es una pizza, ni siquiera agradable. Simplemente guarde la molestia. e ir a pizza hut. . .

Pidió la línea pizza verona, fue entregado con bastante rapidez, sin embargo, cuando llegó tenía un cohete (uno de los tres principales ingredientes). Rápidamente llamamos dominos que dijo que era su error y dijeron que iban a traer algunos aspectos. Espere 20 MINUTOS Y cuando lo hicieron subir me dijeron que estaban fuera de rocket. Quizás no venda alguien una pizza por £18. 99 y a suponer que no será capaz de explicar la diferencia. Un montón de dinero para una pizza basura.

We always order the same because their pizzas are so tasty. Much better than Pizza Express or Pizza Hut all day long. Staff are polite & service is speedy.

Standard tasty pizza delivered quickly. Very good will use again. Only problem is the price but if you want a good pizza then this is better than other pizza places.

Me encanta una buena pizza conmigo, me gusta el pollo, me gusta pelotas de ajo, y me gusta galletas. Pero sobre todo me encanta una pizza. Ojalá pudiera llegar a ser entregado directamente a mi boca. Me encanta una buena pizza conmigo. Estado viviendo en Witham durante un rato que tengo, y la pizza House es un atributo bien a Witham. La gente es amable y la gente que venga en son amables, y al lado un dominos puerta se puso en asda, que pila de mis cervezas con mi pizza. Genial.

Fantastic value for money, well positioned on the edge of a delightful skate park next to a spacious housing area, loads of parking although shared with a supermarket

The make good pizza here and there is not too long a wait. We either have it delivered or order it before shopping next door and collect on our way home.

Our favourite pizza delivery service... Always on time. Easy to order and always good quality, only niggle is garlic bread a bit expensive.

it has to be said..... Dominos in witham is the best ever. fast delivery. very tasty pizza. worth every penny.

Quite a long wait for Domino's - usually wait about 20-30 mins. Food was still hot when it arrived so wasn't too bad and tasted nice.

Was very disappointed with the tomatoe on the base, was dry and tomatoe sauce was so sparing could hardly taste it verging on dry disappointing . You have to pay extra for a decent covering of tomatoe which I'm not prepared to pay for as basics for a pizza should be tomatoe and cheese.

Promote and mostly polite service, but their insane fixation on fast, fast , fast means that a delivery car with a Domino's sign on the roof means the driver will be erratic and chance traffic lights, but worst of all - the pizzas (we had large meat feast) are not quite cooked on the bottom. A little soft and doughy, a pronounced sag in fact. For a huge pizza chain they should get the basic right before spending all focus on the other stuff. Better to be 5 minutes late with a perfect pizza than arrive early with a limp product.

I was all for Domino's being a part of Witham but if they serve up very average pizza, then it should give in gracefully and go away! I have had much better pizza from Morrisons and Asda and they don't specialise.