Dog & Otter in Hyndburn

No issues with the service at all and the staff are lovely, however the food we ordered wasn't up to scratch. We ordered a hunters chicken which was just warm and the BBQ sauce was really dry- you couldn't really call it a sauce. We also ordered a chicken and mushroom pie which was basically a microwaved packaged pie (I could tell) due to uneven temperatures, it was lukewarm and had hard bits over the pastry. I thought this would be homemade and hand cooked chips but no it isn't which is really disappointing. The gravy was decent but yet again, nothing homemade. We thought we would give the Dog and Otter a try but unfortunately we will go back to our usual pub the Hyndburn Bridge which serve homemade, freshly cooked food for the same price.

We went as a group of 10 and all of us really enjoyed our meals - they were freshly cooked and tasty. The mega mixed grill was massive and not for the faint hearted! The serving staff were friendly and very welcoming and service was quick.

Before booking a table enquire that the oven in the kitchen is working first. Very dissapointing. Having listened to the family of 5 on the next table who had also ordered food. I began to wonder if we had made the right choice to book a table. Each family member had their food delivered 5 minutes apart and the chicken curry was described as the chicken swimming in water, alarm bells. Our starters of breaded Mushrooms arrived and quicly returned to the kitchen for being almost frozen like in the middle. The chef (fair play to him) came out and apologised, stating he was training a young apprentice and breaded mushrooms we're difficult to judge. Benefit of the doubt was given and we waited for the second batch to come out that had been cooked through and hot. On to the mains. My wife ordered the Lasagne that was lovely. But my choice of Steak Pie was a big mistake as it was also Stone cold... The chef was fully apologetic and did give us a refund on our bill. It's a shame and I do hope the new Lanlord/Landlady can get the kitchen sorted out and make a go of a difficult trade to be in.

Absolutely spot on the food. The pub has a busy but relaxed vibe. Well worth boking a table. (Book to secure your slot and food)

Arrived here at 12:10 and the place wasn't open even though advertises opening at 12:00. Won't be returning some else got our custom

Just been for a meal table for 5 ,limited food on offer a on Sunday but we'll imored, Ellie was are waitress fabulous ,, food was good service was fabulous, Ellie was brilliant Will be back for more Thank you

Absolutely brilliant under new management. We worth a visit. I would recommend booking a table in advance

The food and service was excellent, definitely go again.

What a wonderful experience. Start to finish. Attentive and friendly staff, with patience (we’ve got 4 kids). Couldn’t be happier to assist. Food was spot on, came quickly, no messing about. Just the way it should be. Give yourself a pat on the back team.

It was amazing food and great service! Our server Ellie couldn’t do enough for us and made us feel very welcome. We’ll definitely be back again!

Real fire on, lovely glass of mulled wine..... Feels like holidays are coming. X

Do you know it restores your faith when you find somewhere we're nothing is too much trouble, the food is excellent and you are treated with the utmost respect. I had the rump steak cooked to perfection. I also had chocolate fudge cake and too accompany all that a rhubarb and ginger gin. Jen who is the full time manager along with her husband who is the chef and a good one at that. The atmosphere was great, seating so comfortable, special offers and great company. Mean you can't go wrong. Thank you so much an excellent afternoon. You will need to book.

Popped in for a drink as we were passing by and ended up staying for some food. Staff and Service were exceptional, food was fresh and the choice was great. I went for the fish and chips and my partner had the surf and turf, both exceptional and reasonably priced! Saw a few burgers come out that looked amazing so will have to come back to try. Guinness was good too. Highly recommend.

Took my mum for tea after we recieved a 30% off voucher through the post and we were thoroughly delighted with what we found. The pub was lovely, clean and smart and the young man behind the bar was absolutely delightful. We had fish, chips and peas and scampi,chips and peas which were freshly cooked, well presented and utterly delicious. So good in fact, we booked to go again next week.

Quite disappointed with the food..but is a nice enough place.

Lovely little pub, foods amazing, good selection of beers. Nice beer garden at the rear and dogs 🐕 welcome

VERY clean place ...my husband had the spicy burger...I had the steak pie.....the burger ..spot on with skinny fries...the pie ..full of steak and lovely pastry....the food was just as it should be...very hot when it came to the table unlike a lot of places where it's just warm... everything fresh...I can recommend this place for good pub food..were very picky and have tried many a place believe you me...and apparently if there's something in particular you want when you're going....if you order it the day before...if they have it in they will make sure its there for you...well worth a visit.👍

The owners and staff were friendly and very helpful. We arrived late because of car problems, and it was not a problem for them. The food and service was very good, and very child friendly. We came as a large family group and we all agreed we will definitely return in the future.

Great pub for drinks and the food is excellent. Lovely friendly staff, who really looked after us, and even went out of their way to help with my children. Great value for money, we will be going back. Highly recommend.

Chose this place for a catch up as it was conveniently placed for both of us to get to. We arrived (admittedly) 5 minutes before opening time but due to the weather knocked on the door in the hope of being let in out of the rain, together with another gentleman. The door was opened by an unwelcoming chap who gruffly informed us that they weren't open yet before shutting the door in our faces. Turns out the other guy waiting was there in an official capacity and got to see the poor attitude first hand. Some justice at least. Needless to say we decamped to another local hostelry where we were made much more welcome. After reading your very unpleasant and unprofessional reply, we are so glad we decided to go elsewhere.

Second time lovely pub lovely atmosphere fantastic food great prices ! Staff really friendly and welcoming defo b visiting again !

Ryans first time iv kitchen on his own where he smashed it out of the water!! Food was amazing and well presented;

Great service. Great food and a lovely relaxing atmosphere 👍

We was greeted by two lovely women who served us throughout. These two people deserve a medal for running everything so well. So why the 3* review? Well 4 things have caused the loss of the 2 other stars. 1. We visited on Sunday for the Sunday Roast, which along with booking the table we also pre-ordered x4 Sunday Roasts. We was then told that it had not been written down and there was no Sunday Roasts then available as the meat is ordered in advance of the day. This was really disappointing. 2. While we was told food may be slower (coincidentally when we pre-ordered the Sunday roasts.) We was okay with this, as we thought it was for the Sunday Roasts! However, this appeared to be related to all food. We entered the restaurant at approx 12:25 and we got our food at approx. 1:30, this was took an hour long for: x2 Burgers, x1 Lasagne and a child portion of Chicken Goujons. This took an hour to cook. I felt it was far too slow, and the restaurant should be prepared far sooner. 3. The food quality was at best Average. But at the point of receiving I was fed up. The food was Average, The time it took to receive it was slow.. And no Yorkshire Pudding was seen in sight. 4. Some of the areas just felt a little bit untidy. We found one of your old table signs on the floor near the seats. I understand its tough to keep clean, but some areas felt a little bit untidy. Sadly with this in mind, I regrettably leave it a 3/5. Thank heavens the women staff members front of house know what they are doing and made us feel welcome, as the back of the house seem to be having some issues.

Stopped for a bit of lunch travelling through, what a lovely place, staff were fantastic and the Philly cheese was incredible!

Lovely place to stop in after a long drive. Service and food was incredible! (One of the best cooked steaks I’ve had in ages). Amazing little pub with friendly staff, great parking and all topped off by the food! 5*

Had the Fish and chips hubby had The Steak pie. Was a Wait but worth it as Lovely hot and well cooked when arrived.

What a day here, the best food, the best atmosphere, I'll be back soon, I left really drunk can't wait to. Be back again

Best, tastiest mixed grill I've ever had & with beef dripping.

Never disappointed when visiting here. Excellent land lady and the staff are very friendly and welcoming. The new darts section is an Excellent addition. Food was on point as always and the the atmosphere was super relaxed. Best food spot in town! Keep up the good work Natasha and the team. We will definitely be back soon. Must recommend the new chicken kebab, what a dish!

This is a lovely pub that serves great food. The staff were friendly not just to us but also to our dog. They took the time play games with him as well as bring him treats and water.

We visited for Sunday lunch when staying in the area as a family group of 11 and 2 well behaved dogs. The pub is nice and friendly . Most of us had the Sunday Roast which we had to pre-order beef and turkey , it was OK but not the best we have had shame they used frozen potatoes and veg which let it down so much nicer to use fresh produce. Shame really as otherwise a nice experience .

Nice little pub, good selection of real ales, friendly staff, nice atmosphere

Visited Wednesday lunch time about 1pm, we were the only customer. Warm welcome, and pub was warm on a cold day and was clean and comfortable. Menu choice was good and reasonably priced. We were surprised at the slow service, when the pub was so quiet. The foid we had was very good.

The food here is delicious, I was so impressed with the service and how quickly the food was brought out. The staff are so friendly and really make you feel right at home

Visited here with family for Sunday Roast, was very surprised to find out that they had only just started offering this as it was one of the best Sunday roasts we had had and my partner is a Sunday roast snob! Excellent service and attentive staff and the landlady came to check all was ok. We had desserts and the bill was very reasonable. I like the open log fire and it has a very homely cosy feel , needless to say we have already returned and the food and service was just as good, give it a go you won’t be disappointed .

Visit this pub / restaurant with the family and children and was greeted by friendly staff that couldn’t do enough for us from start to finish The food was amazing and couldn’t fault a thing , The atmosphere was vibrant and very family oriented Well done to all the staff for the amazing work And attention to detail and service I would strongly recommend a visit you wouldn’t be disappointed We will be back very soon Mr & Mrs H

Four of us, went to the Dog & Otter, for their NYE celebrations. The entertainment was really good & the buffet far exceeded our expectations. It came in the form of both hot & cold food, which was of really good quality & not skimped in size. The hosts were welcoming, with a friendly personality & were keen to make sure that a good night was had by all. Overall, a very enjoyable evening, that was definite value for money. Well done The Dog & Otter!

Service was OK, haven't tried the food for a while as I hear it's not the best. Beer was good. The atmosphere seems a little quieter the last couple of times I've been. I may have gone in on the wrong days maybe? Will try again though.

Delicious food, polite and friendly staff (despite being very busy!) and a really nice atmosphere. We will definitely be going back!

Delicious, reasonably priced food, dog friendly! We will definitely be returning!

The food served was fantastic, and the staff were really friendly despite being rushed off their feet with the Christmas rush! I’d recommend to anyone!

We go here every weekend with family and the staff never let us down, brilliant food and a great drinking atmosphere. Keep the work up dog and otter

Visited on numerous occasions good food and entertainment was great some old guy singing Nelly the elephant

Amazing food and great team ! Went on a really busy Friday night and the staff had everything under control. You couldn't move in the bar and there was food going out and everybody was being served promptly. Will definitely be returning

We had never been in before and was passing so thought we would give it a try. It was nice and clean, toilets smelt nice and fresh. Staff was very welcoming and friendly. Atmosphere was good. Would definitely go back.

Great pub!! Food was fantastic. The staff really go above and beyond and The place has a lovely atmosphere, we will certainly visit again very soon.

Fantastic friendly venue, friendly and welcoming. Will definitely return. Staff and management lovely. Take all the family

Great place to meet and have food and drinks very friendly staff and management will definitely come back

Great place warm and welcoming lovely food a great place spent half the afternoon with friends Will visit again soon

Came in on Sunday with the family and wow!! absolutely love the place. So welcoming and homely and the food and drinks were spot on as always. Well done to the young girl who was running the floor who was being shouted at by a...

We have stayed away from the Dog and Otter as had really bad service on numerous occasions last year. Thought we would give it a try again as heard it was under new management. What a transformation, the service and food was top quality. The...

On arrival our table was set for 6 of us with a personalised board wishing Our son a happy 15th birthday, a banner and a hat, which was a lovely gesture, A polite young man came and took our drinks order and all was well,...

The service was exceptional by the new waitress that had only been here a couple of days. very attentive to the service she provided. The meals were well prepared and the food was nice and fresh. we will definitely be returning in the future.

Was good will be going back again

Lovely Sunday lunch ! Cooked too perfection . Dog friendly and extremely nice manager and bar lady we will be back

Great service lovely food highly recommended*****

Food took way to long 1 hour not impressed one bit

Love this place. Great atmosphere, wonderful food and fantastic management. Well done Tash and Marcus, you’ve made the place sing ♥️

Great pub..Natasha and her team were great and looked after us. The oub wzs clean and tidy very welcoming and a proper pub. 4 stars only because I didnt have food but my friends were impressed.

It was a good experience. Although a couple of things were off the menu, it didn’t stop us having a good meal and drinks. The service was very good and helpful.

This is our 2nd visit to The Dog & Otter and on both occasions we were greeted by friendly staff who were attentive without being obtrusive. Food is standard throughout Marston's, and reasonably priced. The food here is hot and well cooked and presented. I...

Amazing spot. Not to be missed!! The new landlady is very sweet and the staff couldn’t do more to please. Lovely and clean, food and atmosphere was top notch and the kids loved the ice cream. The new neck oil is gorgeous too, see you...

I had a lovely trip to this pub the other day, all the staff were lovely and very helpful as I had a few questions about the menu. When the food came it was amazing and the atmosphere to match. I would definitely recommend visiting...

I used to come to the pub when I lived locally and decided to visit today, I wish I hadn’t. My gosh, what a shock! I’m sorry but it was rough! In need of a real makeover, felt grimy and the service was awful! I...

Super place to stay overnight as a Brit stop with a motorhome. Good pub grub, friendly folk and large, but sloping, car park

Amazing friendly atmosphere and friendly helpful staff Will definitely be returning. Food and service was outstanding

Great little pub/restaurant, fantastic service from staff and owners Lovely atmosphere in dining and bar area

We tried the Dog and Otter in August for the steak and a drink deal (two people). Once home, we noticed that only one deal had been put on the bill, and the other had been charged as a separate meal and drink. We made...

The food was excellent and great value for money. We were a party of 13, the service was exemplary and all the food came at once and was piping hot. All meals were great. Nat and her team absolutely excelled. Thankyou John janeczko

Sorry but the food was okay, service was awful - young kids who are not on the ball with clearing etc. Customer care not up to par. A shame because this pub has potential, not lived up to unfortunately. This was once a great pub.

Nice clean Pub, believe food is very good but a little expensive for what it is.

Fantastic food and very friendly atmosphere . Nothing was too much to ask . Staff are a credit and landlady was friendly and made us feel so welcome. Kids enjoyed there food empty plated all round . Will be going again soon no doubt . 🤩

Lovely pub, friendly helpful staff. Jade was fantastic with us

Fantastic pub in a really lovely setting plenty of parking to the rear prices are great and foods bang on felt a warm welcome from the minute we walked through the door and some great deals at the moment where kids eat for 1 pound great atmosphere really friendly

The food was average. The service was good the women server was friendly I wouldn't return. Average pub grub

Great food and served by jade very helpful and chatty always smiling will come again thank you 😊

Very clean and tidy with great staff especially Jade. It’s a great atmosphere. Beer is always tip top and best it’s ever been. Keep up the hard work, it certainly shows.

Great pub for a beer and a bite to eat. Just standard English cuisine without any fuss.

Went for dinner with my family over the weekend and wow what a shame. This place used to be wonderful but it only seems to be going down hill fast. To start, we walked in and saw 2 small children sat in the kitchen, we were approached by a lady who told us to sit down and explained someone would come to take our order. Around 15 minutes later, a member of staff came to speak to us and he/she was very rude and clearly had no customer service experience. Our drinks were forgotten about so my wife went to the bar to get them herself, she was greeted by an older blonde lady who we think was the new landlady, she didn’t have any customer service experience either by the looks of things. She was wearing very questionable clothing and wasn’t professional at all. The food we got was appalling but with what we had seen up until this point, we weren’t expecting anything great. We won’t be returning unfortunately.

Been awhile since last visit but heard a new landlady had taken over and what a difference -for a Wednesday night the place was quite busy. Had food and drinks. Delicious!!! Landlady was very pleasant and welcoming. Will be back.

A friendly normal pub with good food and drinks and staff.

Extremely good service from Finley. He really went above and beyond to make sure everything was OK and we had all we needed, and he apologised for our short wait. The food was great and very hot. We’ll be back!

Ordered the sirloin steak, when it arrived I asked where the mushrooms were, the waiter said he didn't think it came with them, he checked the menu and went to ask the chef, they'd run out and didn't even ask if I wanted anything to...

My friend and I went in last week for a light lunch, wonderful, very tasty and great service. We shared at a sandwich and glad that we did share as it was huge. Lovely soft, fresh cob with tuna melt and a portion of freshly cooked chips. Will definitely go again.

Service was excellent. Jo and Reece could not have been anymore attentive. Tam was very welcoming and made sure everything was perfect. The food cooked by Markus was superb and delicious. Will definitely be back.

Lovely little pub, had drinks didn’t try the food but the restaurant was busy and the food looked great

Very disappointed! My steak wasn't cooked how I had asked, the chips were undercooked and the onion rings were over cooked. When I payed the didn't ask if I had enjoyed my meal or not.... I won't be returning.

Friendly staff, fabulous food, great establishment

Came for a meal with family. Had a lovely experience. The staff couldn’t do more to please us and the food was amazing. We will definitely be back soon.

Came for dinner with the family. Staff are amazing, atmosphere was so chilled and the food was unreal, keep up the good work we will definitely be back soon. 5/5

Great food and cask ales,the views from the beer garden are superb!it's a must visit if you're in the area

Terrible terrible service. Ordered a chicken and rib starter, I asked for them well done, they come raw and undercooked. I shouted a waitress over and said one was red , she said that’s how they come and how they’re supposed to be. I sent them back, she come back and said ‘ the chef said they’re supposed to be like that ‘. Never have I ever been to a restaurant, sent food back and the waitress come back out with the exact same food ! We wasn’t once asked how the food was , very unprofessional service. Used to be an amazing pub with great food, since the new management have taken over , it’s the worst place I’ve ever been to. Will not be returning.

Shocking! utterly shocking! This pub used to be great, good staff good food and nice atmosphere, but been took over and no ones familiar anymore and the service is PANTS! ordered chicken wings and riblets starter and asked for it well done( crispy wings) but instead they came raw haha the were pale uncrispy and pink inside and only got 2! asked for them to go back and come back crispy and one of the un professional waiters said.... thats how they come, oh my lord were are these people coming from, my dad and daughter asked for well done gammon, again never listened just brought out 2 normal cooked gammons, what a rip off bring back the last lot and get these rid of!

Just been for a meal ,we all had the mixed grills .food was delicious ,plenty on the plate and well worth the money.will definitely return .

Looked nice, but not serving food until June so left without buying anything. No mention of this on their website so disappointing.

The Monday night quiz was brilliant Great atmosphere

**UPDATE** AVOID AT ALL COSTS! Do not lace their pockets with your hard earned cash! What they have done to the best landlord this pub has seen in years is beyond evil! Kicked him out along with his family over nothing! Because he benefited that pub and made it what it once was, now Marstons want it back and ended his contract 4 YEARS EARLY! Amazing new landlord and landlady, always have time for you and a great laugh! Always feel welcome and warm, always spotlessly clean. Beer is amazing and can tell it’s certainly well looked after. Well done guys and keep it up! 6 stars if I could!

Food good, waitress service excellent

Good company. Excellent service. Roast beef was rather tough but everything else lovely.