Denry's Lounge in Stafford

Have been ordering from Denrys for years but will never use again. Made an order via justeat which failed to arrive, when I phoned to query this I discovered Denrys have absolutely zero customer service and have no interest in apologising to customers. I was told the food had been delivered, but Denrys couldn’t tell me what colour my front door was, they they said they would get food to me as quickly as possible but this would take another 40 minutes as the kebab would require cooking, I am fairly certain the kebab only needs slicing and putting in a box. At no time did Sue from Denrys offer any form of apology and thought her view and style of customer of service was perfectly alright. What people like sue don’t realise is they are in a customer driven industry and if you upset enough customers you’re not in business. Denrys reasonable food, with no customer service, my advice is avoid Denrys and go somewhere which doesn’t employ people like Sue.

Ordered a couple of times now, and each time my order was spot on and on time. Burger bun was slightly hard and pizza was slightly burnt but overall would order again.

Really late and horrible food will never order again

Food arrived freezing cold, chicken burger was 2 strips didn’t even fill the stale bun, manager threatened to come to my address to “fix my fing problem” disgusting will never order again.

Came in for a late night bite to eat as was the only place left open to get food. Rude manager or owner. Wouldn’t take cash OR card? Was told to order over the denry app (which was useless) Owner decided to tell me and a friend we weren’t getting food as was miffed about the lack of payment options. Tried to square up to me and threatened me. ………moral of the story, came in for a kebab and almost got a knuckle sandwich. Avoid at all costs.

Food wasn’t hot was warm n chips was hard made my daughter choke

Always a satisfying meal from Denry's.

Denrys are usually good but not this time, cold chips, rock hard pitta, minuscule amount of salad and meat on a large kebab. Pity really.

very small partions not worth the money. hardly any cheese on the fries nad nunder cooked fries. very little salde and 4 pices of donna meat.

Our usual kebab house was closed so we ordered from here. £7.99 for a chicken shawarma with the most pitiful amount of meat you've ever seen and half the salad missing. Supposedly a large, but my 5yo could finish it. Chips cooked to death, they were so dark and chewy, seemed like they'd been sat there a while. Chicken chunks in the mixed kebab were half black and tasted burnt. Took 75 minutes for two kebabs and a portion of chips, then the driver had no change (£1.50) so my 15% discount was useless. Apparently the restaurant called them in last minute because they were so behind with orders. Order from Slices instead!!

Normally decent amount of food, this time chips overcooked and hardly any food in the trays. Delivery was very slow very disappointing service. . .

Fantastic food and super fast delivery however on this occasion they forgot to put the donner meat on the special kebab!……….. Mistakes do happen but food was delicious

Food delivered quickly and tasty as always

Always pleased with the food & service. Good value for money too

A lot better than expected. Food was good and very hot still

Food was excellent.. the spicy wings weren't as spicy as I thought they'd be, but they went down a treat with my piri piri fries. Those onion bhajis taste amazing 😍😍

Beautiful food as always and the new peri peri rice was delicious!

It never turned up I guess the driver got hungry

Ordered cheesy chips. No chips on cheese

Poor food quality. Wrong things on order. Food also came cold. Very disappointed, usually good.

The food from Denry's is always amazing, great food, great prices, always delivered early or on time :)

The lamb kebab is very expensive for what you get, also some was a bit burned. Donner meat was fine.

Very full, can’t go wrong, delivery driver was lovely

The main issue was the quality of the chips very soggy and not good quality, the kebab meat tasted like it hadn't been flavoured or had salt added to it whatsoever, and finally the chicken nuggets had a odd fish taste to them.

Wrong food, very dry chicken, still no refund for wrong food

Food was awful! Ordered a chicken wrap only to find that they had put two pieces of chicken with bones instead of the wrap. I could of broken a tooth on that. Also, ordered chicken strips and got sent the wrong item, again chicken with bones in!! Delivery driver was incredibly rude to my partner when collecting the food as well. What a huge disappointment.

Lamb kebab was horrific. Naan bread was flavourless, chilli sauce was all heat and no taste, the lamb itself was worst of all tough, chewy and flavourless. Abysmal.

Kebab with no pitta, 1/4 ckn was ckn pieces, and bargain bucket is no bargain, cooked in old oil , nothing was crispy

Pay for extra toppings and receive a plain pizza, not ideal when topping prices are so high.

Ordered a bargain bucket of chicken, it has been over cooked and the chicken smells off. Not impressed

Excellent food the pizza’s are amazing

Order was incorrect and wrapped in cling film so everything soggy... really poor effort, just some chicken legs with barely any flavour... stay clear!!!

That was Epic! Nicely done! Thought the price was a little high for a none mainstream pizza place but it was WELL worth the little over a 10ner! The only complaint i have was the can wasn't refrigerated, but that's a small detail reviewing food! Will be eating here again!

Food was very late, nearly cold and not as enjoyable as previous orders.

Food over an hour and a half late with no explanation.

Food was cold and sloppy. Smelt that bad my boyfriend had to leave the room. Didn’t eat it and won’t be ordering from here again.

Great food and value for money

Lovely food! Definitely one of my favourite takeaways!! 😍😍

Tasty food delivered in good time, good sized portion - will buy again.

First time trying this place and it’ll be the last. Ordered a doner and chips and I can honesty say out of the hundreds of kebabs I’ve had all over the UK this was up there with one of the worst. Very cheap meat, didn’t taste of lamb at all, more like a cheap chicken mix. Chips were of the same quality.

Truly a let down, literally no cheese on chips and cheese. The large kebab was more like a medium. Such a shame.

Good portion sizes. Will order again. Did order Rio and got Diet Coke but other than that everything was spot on.

Great kebab ;) and soo fast time !!!

To be completely honest whoever was on the phone was completely unprofessional and had no concept on basic manners. However when it comes to the food it is always far below par and the only reason anyone would go here is for the later closing hours. To sum up in my opinion anyone in their right minds would choose to go anywhere else that is open. Food poor, staff poor. GO SOMEWHERE ELSE!!!

The food was outstanding. Both quality and portion size were 100% we have found our new weekend takeaway.

Excellent delivery service and food was lovely thank you

Burger was tough and not very nice. Chips were soggy and very little cheese (cheesy chips) nuggets were a little cold and food was delivered 45 minutes late.

Food was supposed to be delivered at 12:40 called the restaurant was told 20 to 25 minutes called at 1: 30am in the morning no answer food was delivered at 1:47 am , service was appalling food quality is ok , one very disappointed daughter

Food never came... spent £11 on food and waited over an hour and it never came. I’m appalled... so angry

Very good food! Amazing doner really delish! Very apologetic at delay in food. Great service, shall be ordering again soon.

Ordered some food for delivery, waited over an hour and it never came... very angry and hungry! Not impressed, spent £11 for nothing, do not recommend this restaurant

Freshly prepared food delivered promptly. Will certainly return :-)

the order was placed at 12:10am estimated delivery time 01:00, after calling twice we finally received the order a whole 50 minutes late at 1:50am (tired af right now btw) after all this was excited to receive the food finally to be ripped back to reality by the fact that the chicken tikka kebab was just a portion of chips, we proceeded to call again, and the store said they refused issue a refund for the kebab... pizza was nice though

Cold. Un-edible. The toppings on pizza; hardly anything on there, the chicken tikka had bones in on the pizza. Chicken fried piece was greasy and had way too much fat on it. Seriously irritated as it was the last thing at night I could order being at work. I literally threw it all away after 2-3 bites. The usual place I order from when at work on nights was not open unfortunately hence I tried this place instead. Waste of £15 definitely will be getting in contact with just eat for a refund as the shop was closed by time order got to myself

Food was warm . But since I've had the food from denrys I've been poorly I won't be ordering from there again

Requested none contact, it was ignored!

Chips were cold, food was just ok

Amazing food and good portions

Food and service was fantastic 🙂

Delivery driver was kind and polite, food was good but the dessert was a bit meh.. apparently a New Yorker cheese cake is ment to look like a tray full off female monthly discharge.. the mrs ain’t impressed😂..

We usually love denrys but this time they got our order wrong, rather disappointed

Great food, will definitely order again thanks guys

Had food from here a few times and been good. This time we weren’t happy! I normally have a value box because they are obviously good value this one on the other hand was not it was only half full and had no salad, we also had cookies which were burnt and did not taste good. Overall very disappointing

Overall great service very happy with the food and delivery time :)

There was something that I Hated and that was the Fact that the Delivery Driver was very Inconsiderate by Slamming the Letterbox really Loudly when there were People in the House Asleep. He also Insisted on Talking Loudly before He got to the Front Door and outside it. I Had to Tell Him off for both of those Things which He didn't Apologise for as He couldn't Care Less. The Lad was Young and if I was you, I would Sack Him for what He did. Telling Him off won't Work as He won't Listen and He's Likely to do it to Me again or Somewhere Else. Please Sort it out as I was Annoyed by What he did. It must Never Happen again. In Future I would Like a different Delivery Driver from now on. Thanks.

I ordered so I could get home from work and have a shower but they delivered it when I was at work an early when I got home it was cold and didn’t taste very nice at all I wanted to get my money back but just eat weren’t very helpful either what a waste of 12 quid

The food was absolutely dreadful. Will not order from Denry's again. Dry chicken, over cooked chips. Very disappointing.

Did not receive. I got up at 3 and the food wasn't there. Please action refund now

My food didn’t arrive at all. I would like a refund please

Delivery time good but food was disappointing, dry and not a lot of flavour

Didn't deliver my full order when phoned and asked they said it will be delivered in the next 10 mins,never came, hung up on and not reimbursed

missing drink and wrong side delivered (ordered nuggets but got wedges instead)

I had the peri peri chicken and it was 100% better than nandos chicken and i had there own marinade and it was so tasty. Husband had chicken kebab in naan bread with chips. Chips weren't greasy and tasted lovely and Husband said best kebab he'd had. What was nice was we didn't feel yuk after eating it like u do with most fast food , id actually say mine still kept me on my diet plan as I just had the peri peri chicken with extra salad. Will def order again an next time for the kids too....

Food was edible but and delivered hot. However, chicken nuggets are made of processed chicken and other chicken pieces were dry and overcooked.

Food was cold and unedible they forgot the chocolate cake I wouldn't deliver it when we rang up won't be ordering from here again anytime soon

I ordered from Denrys in the early house of 1am, so I wasn’t expecting them to be busy. However they were, which is fine. My food took an hour to come because the driver got lost which is pretty normal for where i live. But what I was most disappointed about was the food, I’ve ordered from denrys before and never been let down, but this wasn’t great. The meat was completely over done and burnt, and the chips were still roar in the middle throughout all the chips, there was just no taste. For nearly 12.00 I’m not very happy as I’m normally always pleased with denrys, i understand we’re going threw difficult times and I will still continue to support this business, but just disappointed this time

Fast delivery Delivery driver was lovely Food was fresh and well presented

Ordered my food and it got delivered but part of it was missing so I had to ring them so that part to be delivered again

Chips undercooked and cold food over 45 minutes late and continually called them to see what’s going on and got no answer

Cardboard chips no salad in kebab as stated in notes as on menu says salad or no salad then individual salad then extra salad then no salad all in different options and have to choose all so left my options in notes instead which was clearly not checked waste of time

The food was cold on arrival. Chips were hard and inedible. Won't be ordering again.

Please do not order from here my food was horrible and cold only thing that came warm was the pizza my can of dr pepper had fell out the bag because the bag wasn't packed correctly i phoned them to speak to them and they sent some more cans we asked the manager to let the driver know to ring the number on the bill and he still knocked when asked about it I got sorry and then decided to blast his horn outside my house waking my kids and my neighbours i have phoned the police as it has caused me distress and has set my ptsd off i hope your happy Denrys lost another customer

The Breaded Mushrooms I Ordered were Freezing Cold! Also the Driver didn't have Enough Change and I'm Owed 90p which I don't Expect to Get! Very Poor!

Great food and portion size - thank you!

No sauces although requested Dry chicken

Good value for money and really tasty food

The pizza was fresh, properly prepared and a great value for the price. We highly recommend it.

I am not happy about this service at all. Delivery guy delivered the food with 4 very young girls in his car and blaring music at 3:40am. The food was over an hour and a half late. All the food was incorrect, cold and the naan was very very uncooked. PLEASE DONT ORDER

always have a nice meal from them, never late and the one time they missed part of the order they sent the rest within 20 minutes and sent a can of coke to say sorry. long time customer, no complaints

Ordered the mega munch and no donner meat was in the box just naan and x3 Shish only

Order from Denrys all the time, fantastic service, good price, always do us well

Wrong order was delivered, Called and the guy that answered spoke little english and food was cold when finally corrected !

The meat was dry and over cooked will never order from there again

Have ordered a few times from here. Good food, polite staff and always delivered on time

3 kebabs ordered.. all cold..no salad on one and salad on other 2 was yesterday's and brown.. mixed kebab had 3 pieces of chicken!.. phone shop and was told to get a refund from just eat as it's not their problem!!.. abysmal customer service and atrocious food.. DO NOT ORDER FROM HERE!

Denry's is my go to takeaway while I'm at work. The ataff are friendly, the food is delicious, would highly recommend them to anyone who asks

They rang us before making our food to double check the order was correct, it came 5 minutes early and the food was delicious- it was our first time using Denry's but it definitely wont be our last! Thankyou

Great food, fast service! Superb!

Lovely pizza and great service 👌

Wasn’t give the Pepsi can that was included with burger deal