Curious Roo Cafe in Ealing

I have been supporting Curious Roo since they were a little stall at Ealing Broadway shopping centre where I would buy drinks and coffe beans from but unfortunately today was my last visit as I left completely upset and disappointed. My past two visits to the shop in Ealing to buy 1kg of coffee beans (which is a much bigger purchase than just a latte), I was served by the same person behind the till, a tall guy who made me feel absolutely worthless. For context, I am neurodivergent and I was wearing my sunflower lanyard in both occasions which states my disability and how that affects me, hoping that people would be understanding and inclusive. On 3rd January afternoon, I picked up a bag of coffee and headed over to the till to pay and due to my condition I talk a lot and ask questions, the shop was quiet and this person was very short with me as in making me stop talking so I finished paying and left, very upset and feeling bad about being the way I am. Today 28th January I needed another 1kg bag of coffee beans and as I walked in I saw him behind the till and I got extremely anxious, picked up the coffee bag and stood in front of of the till whilst he was chatting with someone at the end of the counter and a couple walked in and were choosing their drinks, the person immediately walked towards them, ignored me and started taking their order whilst I stood there with the bag of coffee that I just needed to pay. I had to interrupt and ask to pay for the bag and then he said I should join the queue and the people behing me who were behind me who were annoyed and uncomfortable said I could go first. Again I left absolutely devastated struggling to breathe with anxiety. Curious Roo is allegedly an inclusive company but I felt extremely discriminated by this particular member of the team and I believe this person needs some sort of mental health and neurodivergence training and how their actions can affect people’s lives and ruin their days. Even if I wanted I would not be able to enter the shop again because it would trigger me a lot of distress and anxiety. There are plenty of more inclusive cafes around the area, if you are neurodivergent, have mental health problems or disabilities you might not be treated well by this person there, which is a shame because everyone else is lovely.

Came with my girlfriend before we got the tube. The coffee was creamy and delicious. Croissant was fresh and tasty too. Not the most spacious café however we managed to get a table for two. Lovely ambience and was comfortable to sit down and people watch. Would come again.

Best flat white for many a mile. Relaxed ambience & friendly staff. Playlist to rival Nero. Consistently great coffee.

Slow service, long wait, poor staff, mediocre coffee, troublesome internet, mucky tables. This shop has kerb-side appeal as an independent trader as opposed to the usual chains. It should be good, its prices are premium compared with its competitors so you should get something for your money. No such luck.

Excellent bespoke coffee shop with artisan coffees. Great customer service and very friendly staff. This makes the whole experience full of happiness. Am now a regular on the weekends.

I come here often on a Sunday to relax and read a book. Excellent coffee, friendly staff and the lamingtons are great! Their shop offers some great gift ideas too.

I haven't been to this coffee shop since before lockdown but decided to give it a go rather than going to my usual cafe. I had an americano with hot milk and sat outside which I prefer even though the road is very busy. The coffee was very nice.

Very friendly staff. Been a couple of times recently and the coffee is great. Lovely place to sit and read. Would definitely recommend if you live nearby. Price wise it is on par with pret and costa and the atmosphere and quality are much higher!