Crêpeaffaire Stratford in Newham

Served by Aarzsod. Best G and T ever

Victor was a great , service was great and so friendly and making us feel special thank you victor be back soon.

We ordered two Full English Breakfasts which came cold. The waiter took them away but when they returned they had simply reheated the original food. I would have expected them to replace them with freshly prepared food.

Very very nice. Thanks salmas and her other colleague from Moldova for the nice time.

Marufa S was so friendly and made me the lovely blueberry matcha!! Thoroughly enjoyed, such a slay x

This used to be a good place but I visited again today. Worst customer service ever ! I bought fresh orange juice and as it was extremely tangy, I asked them if I could swap it for another fizzy drink or coffee instead. The most rude lady (short blonde-haired middle-aged woman) said she could not do anything about it. She was extremely rude to me (especially tone and facial expressions) and did not even apologise. I left the juice there for them to do whatever they wnated to do with it. She treated me as if I was a piece of crap. Recently I have noticed racist people working at Caffe Concerto(I am Asian). Had a similar experience at the branch which is outside (in westfield stratford) a few weeks ago. An older woman treated me and my friend as if we were going to eat there for free. This is quite off-putting. Such grumpy old women need to do something better than working in customer service as they take out all the frustrationsout on people like us, of a different race(Apologies and no ofence but I am a middle aged woman too but I would never behave like that with a customer). Caffe Concerto can surely do better. They can get better ornages as well as that juice was so tangy that I could not drink it and can even do woth a better machine for making the juice. The younger staff members have always been very nice.

My visit was made very special by Aarzoo A who was very attentive, friendly and also makes the tastiest and best presented gin and tonics available anywhere

I always have an amazing time here! Anamaria always has a smile on her face and is very welcoming! Shoutout to Anamaria—excellent job!

Thank you Aarzo A. for the lovely strawberry lemonades

Aarfoo is an amazing bartender! She’s incredibly friendly and always serves with a warm smile. While pouring my pint, she made great conversation and made me feel welcome. Her positive energy and great service truly enhance the experience. Highly recommend Aarfoo for a fantastic time at the bar!

Great atmosphere and wonderful drinks, Aarzoo.a provided us with exceptional service!

Beatriz is the best positive person ever, 5 stars for her kind heart 🌷

AArzoo A. made the best cocktails and give us the best energy and the most amazing customer service !

AARZOO A was very Pleasant and polite . We really enjoyed the service.

Excellent food and service very friendly staff

Yes expensive! I liked rose latte it was special, drink apparel was not perfect it has too much ice and made the drink very light! But in general I really like the vibe and the place, breakfast was fine.

The two girls who were there are amazing and very friendly. We made a mistake on ordering but she was very kind and offer solution straight away. Amazing cx service by Marufa. Will be back again here next week.

It's very expensive, they charged me 8 pounds for a coffee.

Loved Aarzoo she’s lovely , amazing service 11/10

Beatriz is super friendly and cheerful. I had a lovely interaction with her and the food was amazing in general. would definitely come back to Caffè Comcerto.

Amazing interaction with Beatriz, perfect customer service.

Had drinks and cocktails only but excellent service from Tushar , Westfield Stratford, thank you!

Amazing customer service! Dessert top notch!

Good vibes for a shopping trip treat, all the more enjoyable with Aarzou’s hosting

Nice place for a drink and great service from Aarzou!

Aarzoo was very welcoming, friendly and attentive. Wine was lovely

It is my 3rd visit with my partner and absolutely love the service from one of my favourite waitress Sharmin. Sharmin provides a great service with the smile and is very friendly to all the customers. They do some great non alcoholics cocktails which i tried so far V.I.P and Rainbow. Due to my health issues which i am diagnosed with dysphagia. I can only have liquids and i can have purée soup too. I have tried the cakes which are very delicious unfortunately can’t have them now. Instead need to have chocolate mousse. I do recommend to anyone to visit the store.

Marufa was very lovely. She had a good smile and made my cocktail to my liking❤️

One of the best cafes for afternoon tea I’ve ever had and will definitely book again !

It’s really appreciated the way Miss Marufa served yesterday. She’s really amazing and very kind.

Marufa, who served me and my Daughter, was a very lovely young lady.. Unfortunately, I felt that the service could have been quicker, as we both had to wait longer than necessary, considering that it was not busy. Apart from that, my Daughter and I enjoyed the ambience and felt very relaxed. I was surprised that the original comfortable furniture was changed with office/café style furniture, that is not as cosy.

We came for cocktails after work as we had a meal booked somewhere in Stratford. We were served by Marufa. She is charming, attentive, did not leave me waiting and made our cocktails swiftly and beautifully. She's friendly with all customers

It was a great experience on this evening strawberry gatox is really nice smooth don't fell too heavy and waitress MARUFA was MARVELLOUS. Always with a smile. I wish everywhere customer service is like that.

Food was nice but the service today was appalling . Waited almost 20 mins for our table to be cleared and another 20 mins asking twice for a dessert menu getting completely ignored and finally just gave up. Such a shame that the service has let this place down so much , for this reason won’t be returning. The level of service here did not reflect the 13% service charge on your bill.

Very good Thank you Salma for the service

I am a coffee lover and this is one of the best cappuccinos that I ever had. Those who are like me must try various types of coffees from here. The service was wonderful and I would try them myself and update.

Always decent food. Good service.

I usually get my morning coffee here and never have an issue with the service but this morning I was served by someone called Simone who was just completely abrupt and not welcoming at all, she appeared visibly annoyed and was having a go at another staff member who has always been good to customers. I left the store and realised that Simone also gave me the wrong change!

Great place but too expensive!!!

I regularly visit this branch and I must say my expectations are always held high thanks to the amazing staff who work here. They really make my day with their happy, quick, and thoughtful service they provide! Special thanks to Sadika,Daniela,Mahdi.

We had a fantastic meal at Concerto. The cake was fresh, flavorful, and well-prepared. Sadika was outstanding—friendly, attentive, and made great recommendations. Her service really elevated the whole experience.Also her lady boss was very nice to the team and customers Highly recommend!

always prefer Coffe concerto while working because of their ready to serve policy as it saves my time and food is tasty. Service wise it has very helpful staff members. Specially I want to mention Deniela& Sadika . They are very good at their job. Keep it up…..

Compared to other branches of CC -I'm thinking Haymarket- this does not compare. The espresso was mediocre and the very expensive (£14) chocolate fondant was second rate, compared to the one I had previously in Central London. It was a lukewarm brownie smothered in Nutella. Not good.

Very cosy but pricey. Really classy place

Overall experience was ok Mains portions are good Good place for brunch, god coffee Chicken pesto was not warm enough for a cold day in London The place and atmosphere is great and the menu has a lot of options, from breakfast options to pasta, sandwiches, etc

I would like to say a massive “THANK YOU” to TUSHAR (inside mall) what a gentleman, he’s service is 1st Class and I can say that with up most confidence, he put the biggest smile on my little girls face with he’s service which is priceless. He totally understood the Parliamentary debate I was having with my 5 year old girl on what ice cream she should get so she can finish it, which she never does 😂 just to let you Tushar she finished it all for the first time ever 🤣 5🌟 Service Keep it up

Had a meal here and the food tasted good. The chicken was slightly over cooked as it was tough. We were served by Gunjan. Gunjan was courteous. After we paid the bill, I requested a hot chocolate to takeaway, I was told the bar was busy and it would not be possible.

I ordered a glass of their house Prosecco with peach syrup. Very nice and great service

Came here 2 days on the bounce. Day 1 some drinks and cakes before ABBA. I did think the cake was expensive, until I saw the size of the portion and it was great. 4 of us went in on both days, second morning we went for breakfast. Full English breakfast is really nice and one of our party enjoyed their omelette.

Incredible Service, Thanks to Sadika" "I’m always impressed by the service at Coffee Concerto, but Sadika really took it to the next level. She was quick, attentive, and made great recommendations. If you’re in the area, don’t miss out on the amazing service she provides."🔥

As a regular customer of cafe concerto,this time I am really sad and not satisfied with the service provided by the one of the staff of concerto westfield street branch.The way they talk and given services was not as expected and not even good.(Just one staff only)

I was part of a small group of 3 girls having a coffee catch up at your cafe yesterday. After hearing good things, I was particularly excited to have coffee and cake here. Unfortunately, my visit was very mediocre and underwhelming. We had ordered hot drinks, unfortunately my cappuccino was far from hot, which is necessary during the colder months. Secondly, my friend's honey vanilla latte had no coffee in it, and frankly tasted as if it was made of milk and honey. After speaking to the server, she had bought a shot of espresso which was appreciated, but frankly was not made to order. We had desserts, with 2 of the three being enjoyable. I had ordered the new york roll, which was cold, dry and appeared to have been stale. I had then emailed their customer service, and to one reply asking which branch and have not heard from them since our visit two weeks ago. Definitely not worth it!

The Best ESPRESSO MARTINI , Tushar give me recommendations , Super fast and attentive, even being busy he was able to help me with the details. Thanks you !

The staffs over here were amazing on there service.. really good at their job. Recommended for a break while shopping.

Tushar was attentive and his service was exceptional he’s a great bartender would definitely recommend going!!!

Thushar made beautiful drinks and gave very polite and helpful service. I would definitely come back. :)

Tushar was excellent - delicious aesthetic drink and nice guy

the bartender gave amazing customer service and recommended good drinks, defo would recommend !!

I always have an amazing time here after shopping the pornstars are one of the best I’ve ever tasted and happy hour is so cheap. You will get tipsy because the drinks are so strong. Tushar was prompt and made my drinks well and a very nice person. Thank you.

Lovely place to dine before going to the theatre.

The coffee was horrible and when went to make it again it still was not good. Also staff took very long to serve us.

I recently visited Café Concerto and was absolutely delighted by the outstanding service provided by Marufa. Marufa was attentive to every detail, ensuring I was comfortable and promptly taken care of. She patiently guided me through the menu, offering insightful recommendations that turned out to be perfect choices. Her attentiveness and genuine care made the experience feel personalized and memorable. Marufa’s professionalism and friendly nature truly enhanced my visit, and I can’t wait to return! Highly recommended for anyone looking for an exceptional café experience.

Full vegan was very delicious, highly recommended. They do a couple of halal options on the menu.

Just a luxury coffee place with Costa standard !

Great food and service Sharmin gave excellent service.

Sharmin was very helpful, attentive and professional. Because of her we will surely come back again in the future

Sharmin Amazing service. Great food.

Thank you Maria for our lunch, it was perfect ❤️

Sharma served uss, she was lovely.

Tiramisu was tasteless.I couldn't taste coffee just cream. Cappuccino was less than average £14 for coffee and cake is too much. Service was slow. Tables are too close to each other.you can't move.i won't be going again.

Salma very friendly waitress, thank you for your service 🙌

The food was rubbery, bland, pancakes didn’t taste fresh, the granola seemed like a mashed up granola bar, every part of the meal seemed budget

So how this place was suggested to us when visiting Stratford and from a distance it looked reputable… from the outside at least. This very very quickly changed upon entering, staff members all gathering around the bar like a group of thugs ignoring customers. We waited an amount of time just to he acknowledged and when we did it, we were stared at like we had interrupted the most important conversation of their life. The Indian waitress (pictured) could not have seemed less interested in her job as if she had been forced to work here for the last 20 years. - Stuck us on the dirtiest closest table possible when we suggested the nice sofa in the corners it was like we had asked for her yearly salary. Absolutely diabolically rude and muttering under her breath. Threw the menus on the table, walked away. And no one came back to us for 15 minutes, long after we had chosen and attempted to make eye contact. We had to ask at the counter ourselves. - To which they tried to charge us a service charge! The floor was soaking with water over the floor next to our table (pictured), no wet floor sign and no care to clean it- literally some tissue, mop would have done it. Later they brought the drinks, shaking the table and spilling it all over the side of the cup in front of us, no cleaning tissues provided or apologies. To which they then said the drink they had just sold me 10 minutes ago is actually not available and then walked off? I had to approach them again and remind them I had already bought it! Where's the solution given?!. The smoothie was sour and bitter tasting, the coffee nothing different from a Costa or Nero (which I would highly suggest going to over here) The waitress then sat in her phone the entire time we were there and clearly was not her break time. Overall, a really dreadful experience, this place is like a pile of rubbish wrapped up nicely in fake flowers. The contents is still the same. Rubbish.

Coffee was very very average. Food hasn't come as we have been waiting for 40 mins after order. We asked for checking, the waitress helped and told us that during busy hours, normally it takes 1 hr food waiting time!!! Waitress was being nice and helpful actually. Food quality was just ok though. Not bad but not good either.

Great staff Salma was brilliant whit her hospitality and makes us feel welcome

Amazing service and professional treatment, well- trained staff treated me with fairness, can’t expect more

Thank you Sharming for your service

This place is super warm. Miss Sharmin is attentive and very friendly. The food is delicious I have nothing to criticize! I'm going to advise you to go straight there 🌸 Bon appetit

Tried to buy a takeaway away birthday cake but was denied because I was holding a small calm dog.

Not recommended. Staff very unfriendly especially the tall guy who gave us dirty table, refuse to give us table outside, weather was nice but they don’t care much, he just waved and said that outside is closed. Then he gave us table inside, dirty from the people before, I asked him to clean so he came with a dry cloth to clean sticky table… when I asked him to bring spray he send a lady that didn’t know if that’s the table she was sent to so I took the cloth and the spray and cleaned it myself. I will not go there again, when I asked for QR code for review the staff acted like they don’t speak English like then can’t understand what I was saying. Definitely not a place where we’ll go again.

A Parisian style cafe just next to westfields Stratford. They have a very good choice of breakfasts. Service was ok, but food was lovely and promptly arrived.

Absolutely terrible ,sold a spoiled with expired cream ! I came back to store to return the cake we could even eat , the assistant took the cake agreed that the cream looks bad and said to call customer are for immediate refund , still no call or email back from them ! No refund no reply from customer care ! No dates on cakes to show when they’ve been displayed or produced so for all we know we might be eating days old cakes

The Saffron Dolche was Awesome. But the guy served us was very disrespectful to us. If I am not wrong The guy name was Tushar. Okay at the beginning He was talking on his phone, and he realised there’s a customer at the shop He came to us keep talking on his phone and served us with his phone as well. This is really ungrateful to customer. At least you should give respect to your customers. Overall the food is awesome.

🔹The Braised Lamb Shank with mashed potatoes is ok but there is a very cheap gravy in the dish. 🔹And the Grilled Salmon Steak with baby potato is very fat and oily. Would not recommend it. 🔹The Cocktail with jin “Lucid Dream” - with a very artificial taste and cheap ingredients. - I would not recommend it. 🔹Nada Colada - tastes cheap as well. ➕the portions are pretty big. The Caffe Concerto in London receives praise for its elegant ambiance and delightful array of pastries and coffee. Many reviews in Google highlight the restaurant's charming decor and attentive service, making it a pleasant spot for a relaxed coffee break or light meal. And I agree for all that. Some waiters (some man) need to work a bit to learn the menu. ➕Except Gunjan (she was amazing) But in general (thanks terrace) it’s 4* place. I enjoyed eating outside in summer when the weather was perfect. Good luck for this place🤗

I went to buy a birthday cake and some macaroons for my nephew's birthday, Saturday evening at the last moment, so everything should have been very fresh, that is what I thought. WRONG! Starting from the service that was a bit rude, the attitude that usually a teacher uses towards naughty children, no smile at all. Definitely not an Italian service. The cake was average but the macaroons were the ever worst I ever tried, very hard with a acidic after taste that we couldn't finish our first and for sure I am going to return the other 3 (I bought a box of 6).

Marufa was really great at service. Recommended place

Terrible service. We left after ordering breakfast, long wait for coffee, no sign of our food, couldn't wait any longer, gave up.

Rating purley on service: I visited Caffè Concerto Stratford Balcony with the intention of buying a couple of cakes for afternoon tea, but the experience was completely ruined by the poor service. Despite standing and waiting, I was ignored twice and eventually had to call for attention myself. The treatment was so disappointing that I decided not to place an order at all. After reading other low-rated reviews, I'm surprised this issue hasn't been addressed.

Yesterday I went there for coffee and cake very nice service by the girl named marufa nice happy girl have some positive energy will come back again

Perfect Dessert thank you Sharmin and Andrianna

Awesome!! What a good quality of products!!!

Ordered food and drinks which came out 20 minutes later on plates and in cups that were unbelievably dirty. Staff were okay, but there is no sense of urgency doing their job. It took 10 minutes for them to bring out the menu, another 20 minutes waiting for food and another 10 minutes waiting for the bill.

Delicious cakes, pastries, coffee and soft drinks.

The woman wearing hijab was very rude! Walking away in the middle of a conversation. Doesn’t speak or understand basic English.

Lovely ambience, great service and overall good experience. The only improvement could be in better portion sizes.

I really liked the overall experience of the cafe. I tried ruby latte and Mushroom there.. I liked the staff behaviour especially Ms Gunjan who explained my request to chef for the spicy taste I requested for mushroom. Would definitely recommend going there .

Nice coffee and cakes,nice service. Gunjan served us.

They are undergoing building works and they closed off a section of the restaurant for building work. It's either hot inside no air con or sunny outside with wind. The tables outside were 4 and I had to ask to split a table and sit with my friend. Other than that the food is good and the service was okay. I ordered the omelette no bread and extra salad which was good. The drinks were okay, bit expensive at £8 for a fruity drink. Food is nothing to sing about.

Let's start with our experience at the entrance. Unfortunately, it was very poor. Their approach was like, "While you look for a place, here’s the menu, decide for yourself, sit wherever you want." The breakfast presentation might look good, but I can't say it was delicious or left a lasting impression on my plate. A large portion is served, which is more than enough to fill you up. We ordered Earl Grey tea. I can say it was one of the best teas I've ever had. I definitely recommend it. I'm giving the rating solely for the tea. For me, it's a place to go for tea. I'll try a meal next time and share my experience with that as well. 03.08.24 ZAY

I have visited the cafe in July'24, I really like the ambience and the staff behaviour overall. Especially mentioning Ms Gunjan for her polite behaviour and customer experience. Would definitely will visit here every month.