Based on 115 opinions finded in 1 websites
Based on 115 opinions finded in 1 websites
Nº 175 in 403 in Bridgend
Opinions
12.49 Friday 30th August. Very rude customer service. The lady who was clearing the tables asked if we were buying another coffee. We'd already bought one each. I'd finished my wife had not. Said they were running a business!! So rude and possibly racist
Graham Parish (ShutterBugs) . 2024-08-30
MORE AT Google
Visited today at 19:15, customer service was atrocious the girls that were working very clearly didn’t want to be there. A customer in front of us asked if he could have his coffee inside and because they are closing in 45 minutes, the employees acted like he was making them move heaven and earth all he wanted was a seat inside for 10 mins and they closed in 45!! Many customers walked out of the queue and I recommend not walking in in the first place
David Dougan . 2024-08-16
MORE AT Google
The coffee shop has no air con and was boiling and uncomfortable . There was no lid on the teapot and when I asked about the lid, they said they were all broken!!! Very poor for such a huge company.🙁
Paul mcmahon . 2024-08-08
MORE AT Google
Awful service, really rude members of staff. I was in the store this morning with my wife and one of your member of staff was very rude When I was ordering coffee, the woman was ready to argue. She was very aggressive and taking loudly Staff here are clearly very unhappy and need some training in manners and customer service. Bad service, poor produce. We won't be back
mehran tabrizi . 2024-06-12
MORE AT Google
Staff very kind, patient and understanding with children who have additional needs
Elaine Lewis . 2024-06-01
MORE AT Google
Absolutely lovely barista Jess went above and beyond, absolute machine. Helped me figure out how much syrup I wanted in my iced latte by letting me taste it and gave me the option to add more, queen!
Lew Phillips . 2024-05-22
MORE AT Google
Lady (Katy) on Cakes extremely rude, no need of it.
Hannah S (Bananananana) . 2024-04-22
MORE AT Google
Overpriced and boringly expensive
David Oxley . 2024-03-23
MORE AT Google
Be prepared for a long wait at peak times as its really popular and drinks are made to order. Disappointed that the milk in our lattes was oversteamed - we had to wait a good 10 mins before we were even able to sip it!
Ray . 2024-03-08
MORE AT Google
Normally don't have a problem but they've now switched to paper lids on to go cups. These are terrible
Kahless Clone . 2024-03-01
MORE AT Google
Enjoyed the shops and looked forward to a Latte and the manager in Costa said no to 170 temperature
hair4alluk . 2023-11-04
MORE AT Google
Jobs worth manager wouldn't heat latte to 170. Health and safety when hot water for tea is over 200
Philip The Hair Man . 2023-11-03
MORE AT Google
Wonderful service a very polight young man Named Jack could not have had better service from this young man nothing to much trouble for him everyone needs staff like him
Kathrine Loveluck . 2023-10-25
MORE AT Google
The branch in the Odeon is genuinely the worst branch I've ever given my custom too. Incompetent, poorly trained staff, who just could not get anything right or have a clue of how to do their job, it was just laughable.
Coco C . 2023-10-22
MORE AT Google
Awful service, really rude members of staff who stood doing nothing (Tonia) and the spoke about us to her collegues. Told we couldn't have a table if 4 (as there were 2 if us- hoping to use the space for laptops, files etc)....despite one table being laid and used for raffle prizes. After telling us to move tables said member of staff then went and sat with someone and chatted while the staff at the counted had to call upon her twice to come and help serve!! Service from one woman in particular was extremely rude, then a 2nd member of staff came over after an hour and rudely told us 'you can have the table now, its busy in the morning'. Staff here are clearly very unhappy and need some training in manners and customer service. £4 for the smaller ice coffee ever. Bad service, poor produce. We won't be back
Laura Geary . 2023-09-08
MORE AT Google
I take a disabled person there for coffee and teacake before going shopping in Sainsbury's on other side of the car park. Staff appear to be poorly trained, slow to serve, totally disorganised and had to ask, yet again, if there were any teacakes and was begrudgingly, I felt, told only if we had Flora. People skills are lacking. Coffee, latte with double shots, was weak and only warm, teacakes were chewy and tasted stale, one was toasted and left on the side to cool before second one was toasted. Decided not to bother again, will use Sainsbury's cafe.
Pam Beall . 2023-09-01
MORE AT Google
Great coffee shop. Can eat in or there are a few tables outside
Paulo B . 2023-08-06
MORE AT Google
The two men did not fulfill the order as prescribed. The goods have been delivered. I am very dissatisfied. I had to go to another Starbucks. There I received the order according to the recipe.
Agne D . 2023-06-03
MORE AT Google
The two ladies making the drinks behind the counter were so friendly ! And really quick at making the drinks. But the lady who was filling shelves and cleaning tables was really rude to my mum when she asked her to wipe the table which had milk on it - she held the cloth out for my mum and said “ there you go then” and waited for my mum to wipe the table and took it off her and walked away ? Now we don’t have issues wiping tables at all as we both have hospitality backgrounds but her attitude wasn’t great
hannah greenslade . 2023-05-23
MORE AT Google
This costa was OK, had to wait some time, very busy which I understand but hot chocolate 🍫 was luke warm.
Joanne Israel . 2023-01-15
MORE AT Google
A lovely coffee shop tucked away in the corner of all the designer shops
Margaret Horrell . 2022-12-29
MORE AT Google
Always a queue!! But remains my favourite coffee shop!! Lovely, hard pressed staff doing their best. Nice choice of cakes too.
Petula Mathias . 2022-12-19
MORE AT Google
Good for a coffee and cake, very busy as just over a week to Christmas 🎄
Darren . 2022-12-19
MORE AT Google
Nice coffee but u do pay for it 😉
Lee Pearce . 2022-12-16
MORE AT Google
Scrumptious Terry's orange 🍊 chocolate 😋
Mo Thomas . 2022-12-12
MORE AT Google
Very busy outlet with long queues to get served. We have visited several times with my wife who is disabled. It is very difficult to find a table. One very annoying issue is that whilst my wife who is on crutches so cannot stand for long, there are customers who having finished there coffees are sat reading books or working on their laptops, and were still there after we had left some 45 minutes later. This practice should be stopped as it is stopping other customers from being able to sit down. After all Costa's is supposed to be a coffee shop not a library or IT centre. We have now decided not to be return and will find somewhere else to have a morning coffee and to eat. I have given a 5 star rating to the questions asked as it would not be fair to mark these areas down as they do not co ver the complaint I am making. .
Phillip Toombs . 2022-12-06
MORE AT Google
I don't like toblerobe but the latter was devine!
Jody Gore . 2022-12-03
MORE AT Google
Excellent customer service. Costa is expensive for what you get.
Keith Pearson . 2022-12-03
MORE AT Google
Toasty dry and tasteless, no garnish. Coffee good as always
jen haakonsen . 2022-11-29
MORE AT Google
Quickly cleaned table, awesome Latte with fresh whipped cream and marshmallows, also a decent cappuccino.
mark shakeshaft . 2022-11-24
MORE AT Google
Very bizzy, and tables messy, but did enjoy the Terry's chocolate hot chocolate.
David Munro . 2022-11-19
MORE AT Google
Nice and didn't have to qué foll long.
gareth jones . 2022-11-16
MORE AT Google
Arrived early so plenty of seating available. Overall perception was that it could be cleaner
Eirwen Hughes . 2022-11-15
MORE AT Google
Excellent cup of coffee as always
Paul Thomas . 2022-11-10
MORE AT Google
Fab drinks, lovely staff, didn't eat anything so can't comment on that. It's not as cozy as some Costa coffees.
Paul Cornish . 2022-11-09
MORE AT Google
Even though very busy, staff very friendly, helpful and happy
Sallyann Davis . 2022-11-06
MORE AT Google
A bit dirty, had to ask for somebody to come & clean table
Michael Watkins . 2022-11-01
MORE AT Google
Great coffee as always and good fast service
Jordan Davies . 2022-10-27
MORE AT Google
Lovely staff nice & clean. The only complaint I have is people with lap tops sitting on tables of 4 and finished their drink's & still using the internet & people unable to sit.
Shirley Griffiths . 2022-10-21
MORE AT Google
Amazing coffee and cake but quite expensive
Sharon Pratt . 2022-10-19
MORE AT Google
Very busy, but unlike others Costa outlets I have visited it was clean and tidy, making tables that were empty usable and pleasant to sit at. Food and coffee were up to their usual standards, very enjoyable. Staff were very helpful and friendly.
Geoff Parnell . 2022-10-12
MORE AT Google
As normal coffee and sundries good : toilet (male) in need of deep clean well below standard's 👎
greyo 790 . 2022-10-09
MORE AT Google
Costa a lot for a cup of coffee ☕️.. but its worth it. Especially for there double espresso.
Kim Jones . 2022-09-23
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South Wales
91 Opinions
Just had food to trecco bay,was ordered and delivered within 13 minutes which is not a good sign to start with as 5 mins of that was drive time so how they cooked it I never know,when arrived food was terrible and worst I've had too salty and odd tasting altogether won't go there again!!
922 Opinions
Fair play, took our Nephew for his 18th, good choice on menu (nan breads a bit small tho😔) however, the food was excellent, good value for money and the service was quick. A bit quiet for any atmosphere, but what a clean and tidy pub, much much nicer than many many others I could care to mention. I can definitely recommend the Lodge to try, we'll definitely be back, lunchtime or evening, the menu has plenty of choice 👍