Costa Coffee in Bridgend

12.49 Friday 30th August. Very rude customer service. The lady who was clearing the tables asked if we were buying another coffee. We'd already bought one each. I'd finished my wife had not. Said they were running a business!! So rude and possibly racist

Visited today at 19:15, customer service was atrocious the girls that were working very clearly didn’t want to be there. A customer in front of us asked if he could have his coffee inside and because they are closing in 45 minutes, the employees acted like he was making them move heaven and earth all he wanted was a seat inside for 10 mins and they closed in 45!! Many customers walked out of the queue and I recommend not walking in in the first place

The coffee shop has no air con and was boiling and uncomfortable . There was no lid on the teapot and when I asked about the lid, they said they were all broken!!! Very poor for such a huge company.🙁

Awful service, really rude members of staff. I was in the store this morning with my wife and one of your member of staff was very rude When I was ordering coffee, the woman was ready to argue. She was very aggressive and taking loudly Staff here are clearly very unhappy and need some training in manners and customer service. Bad service, poor produce. We won't be back

Staff very kind, patient and understanding with children who have additional needs

Absolutely lovely barista Jess went above and beyond, absolute machine. Helped me figure out how much syrup I wanted in my iced latte by letting me taste it and gave me the option to add more, queen!

Lady (Katy) on Cakes extremely rude, no need of it.

Overpriced and boringly expensive

Be prepared for a long wait at peak times as its really popular and drinks are made to order. Disappointed that the milk in our lattes was oversteamed - we had to wait a good 10 mins before we were even able to sip it!

Normally don't have a problem but they've now switched to paper lids on to go cups. These are terrible

Enjoyed the shops and looked forward to a Latte and the manager in Costa said no to 170 temperature

Jobs worth manager wouldn't heat latte to 170. Health and safety when hot water for tea is over 200

Wonderful service a very polight young man Named Jack could not have had better service from this young man nothing to much trouble for him everyone needs staff like him

The branch in the Odeon is genuinely the worst branch I've ever given my custom too. Incompetent, poorly trained staff, who just could not get anything right or have a clue of how to do their job, it was just laughable.

Awful service, really rude members of staff who stood doing nothing (Tonia) and the spoke about us to her collegues. Told we couldn't have a table if 4 (as there were 2 if us- hoping to use the space for laptops, files etc)....despite one table being laid and used for raffle prizes. After telling us to move tables said member of staff then went and sat with someone and chatted while the staff at the counted had to call upon her twice to come and help serve!! Service from one woman in particular was extremely rude, then a 2nd member of staff came over after an hour and rudely told us 'you can have the table now, its busy in the morning'. Staff here are clearly very unhappy and need some training in manners and customer service. £4 for the smaller ice coffee ever. Bad service, poor produce. We won't be back

I take a disabled person there for coffee and teacake before going shopping in Sainsbury's on other side of the car park. Staff appear to be poorly trained, slow to serve, totally disorganised and had to ask, yet again, if there were any teacakes and was begrudgingly, I felt, told only if we had Flora. People skills are lacking. Coffee, latte with double shots, was weak and only warm, teacakes were chewy and tasted stale, one was toasted and left on the side to cool before second one was toasted. Decided not to bother again, will use Sainsbury's cafe.

Great coffee shop. Can eat in or there are a few tables outside

The two men did not fulfill the order as prescribed. The goods have been delivered. I am very dissatisfied. I had to go to another Starbucks. There I received the order according to the recipe.

The two ladies making the drinks behind the counter were so friendly ! And really quick at making the drinks. But the lady who was filling shelves and cleaning tables was really rude to my mum when she asked her to wipe the table which had milk on it - she held the cloth out for my mum and said “ there you go then” and waited for my mum to wipe the table and took it off her and walked away ? Now we don’t have issues wiping tables at all as we both have hospitality backgrounds but her attitude wasn’t great

This costa was OK, had to wait some time, very busy which I understand but hot chocolate 🍫 was luke warm.

A lovely coffee shop tucked away in the corner of all the designer shops

Good for a coffee and cake, very busy as just over a week to Christmas 🎄

Always a queue!! But remains my favourite coffee shop!! Lovely, hard pressed staff doing their best. Nice choice of cakes too.

Nice coffee but u do pay for it 😉

Scrumptious Terry's orange 🍊 chocolate 😋

Very busy outlet with long queues to get served. We have visited several times with my wife who is disabled. It is very difficult to find a table. One very annoying issue is that whilst my wife who is on crutches so cannot stand for long, there are customers who having finished there coffees are sat reading books or working on their laptops, and were still there after we had left some 45 minutes later. This practice should be stopped as it is stopping other customers from being able to sit down. After all Costa's is supposed to be a coffee shop not a library or IT centre. We have now decided not to be return and will find somewhere else to have a morning coffee and to eat. I have given a 5 star rating to the questions asked as it would not be fair to mark these areas down as they do not co ver the complaint I am making. .

Excellent customer service. Costa is expensive for what you get.

I don't like toblerobe but the latter was devine!

Toasty dry and tasteless, no garnish. Coffee good as always

Quickly cleaned table, awesome Latte with fresh whipped cream and marshmallows, also a decent cappuccino.

Very bizzy, and tables messy, but did enjoy the Terry's chocolate hot chocolate.

Nice and didn't have to qué foll long.

Arrived early so plenty of seating available. Overall perception was that it could be cleaner

Excellent cup of coffee as always

Fab drinks, lovely staff, didn't eat anything so can't comment on that. It's not as cozy as some Costa coffees.

Even though very busy, staff very friendly, helpful and happy

A bit dirty, had to ask for somebody to come & clean table

Great coffee as always and good fast service

Lovely staff nice & clean. The only complaint I have is people with lap tops sitting on tables of 4 and finished their drink's & still using the internet & people unable to sit.

Amazing coffee and cake but quite expensive

Very busy, but unlike others Costa outlets I have visited it was clean and tidy, making tables that were empty usable and pleasant to sit at. Food and coffee were up to their usual standards, very enjoyable. Staff were very helpful and friendly.

As normal coffee and sundries good : toilet (male) in need of deep clean well below standard's 👎

Costa a lot for a cup of coffee ☕️.. but its worth it. Especially for there double espresso.