Costa Coffee in Swansea

Attend this site early evening. Ordered a hot chocolate with cream and was given the vegan light whip. Then while in the middle of drinking my hot chocolate a Barista maestro came over and started touching my cup asking me if I’d finished. When I preceded to tell her I wasn’t she told me she needed to take the tray away to clean it. I stated I wasn’t finished and she move my cup and took the tray anyway. Honestly I think this is very rude.

The dishwasher has been broken for my last two visits and the staff obviously aren’t able to wash dishes although there are plenty of them. So instead of getting a cortado in a fairly decent glass you get a paper cup and l ask for some cake which was thrown in a paper bag and broken. As there was nothing to eat said broken cake with l had to ask for a wooden fork and some extra napkins. The member of staff shoved a spoon at me. Considering most of the customers here are disabled in some way the service is appalling. Added to this there was no reduction to the ridiculous price.

Great coffee, sandwiches and cakes, but SO expensive!

Staff generally polite..... Today served by Normy who refused to get baconbap, she said she didn't have access . I was in disabled scoote4 didn't think having to turn round in small space with queue behind me a problem......normally staff very helpful but not her. Customer behind said she'd get bap... Really disappointed with service. She was also unhelpfully about order and as visually impaired I need assistance...., shocking in this day and age .......today only disposable dishes but no disscount.... Also opening times dreadfully shuts 8pm so after visiting no service also annoying that chairs upturned and feel like being encouraged to leave.....poor service from customer pointbof view.... Suits staff so they get out quicker no other places semi close.

Terrible service, extremely slow, poor tasting products, drink was tepid, everyone in the place wishing they were somewhere better

Glad I can get a decent coffee at the hospital.

Overpriced weak coffee. Service very slow. We only visited because this cafe was housed inside the hospital we were visiting.

Great to get a coffee before hospital appointment

Very expensive no clean tables. Long wait.

1 que when you only want a coffee and had to wait in a qué when people are ordering food and only had a limited time to go back to the ward.

Overheard manager yell at staff member for going to the toilet and called her a child ! Poor girl looked only 18. Heard something about her being sick that day too and wanting to keep working anyways bless her. She left all teary after the manager yelled at her to go away saying she wasn’t going to pay her to sit on the toilet feeling sick. Poor girl looked so taken aback. Horrible management !! Absolutely cruel !!

Ordered an iced caramel latte and asked for just half of the syrup as I don't like it too sweet. Used my own travel mug and scanned my app but didn't get my points for the drink. Staff seemed bored and didn't engage. When they made my drink wrong - added the full amount of syrup - and I asked them to make it again - I got an annoyed response and eye rolling (I asked nicely). Eventually got my drink but also noted that there were a further 2 customers who got the wrong drink while I waited for mine. Management need to sort this out and I will think again about visiting although they have a captured audience with being in a hospital! Worst Costa I have visited.

I ordered a cold drink and they gave me a mocha !!! Okay no problem can you change it pls and she just explodes starts swearing. Very unprofessional very unethical and most importantly no respect.

Someone needs to sort out the running if this place slow service and the staff seem unmotivated. It's such a vital resource with a captive audience who deserve better than long queues when there are plenty of staff

Rude staff, that stand around more than they seem to work, often out of food

I went here a few times when I was in Morriston hospital with my son. Nice little place to sit in while waiting for your loves one or if you need 5 mins to get off the wards.

Exploiting everyone who uses it

Very good staff and coffee well done morrison hospital

Still under some Covid restrictions 👍 friendly staff, good coffee but a little bit noisy.

Handy for coffee and cake when waiting in the hospital

Good coffee just a shame they changed their opening times and now close at 5pm instead of 6

I find it nice and relaxing sitting inside Costa's and I thoroughly enjoy the latte coffee

Always very nice friendly lovely staff Didn't get a chance today Place was very busy and there was no where to sit down After the day l have had l needed somewhere to sit But glad to see them busy

Always friendly, and good service, very comfortable seating.

Slight queue but moved fast, good service and really enjoyed my latte especially as dad was paying 👌

Usual Costa experience, but in a hospital.

Need to sign the entry and exit better as people were confused.

Had a "Christmas" toastie and it wasn't the best. Disappointed that their loyalty card can only be used against hot drinks now 😕

Great place for a light lunch and a coffee. They were busy but all the staff were working together

Love the Costa Coffee it is so lush and the staff are very friendly and helpful

So glad there is a costa coffee cafe in morriston hospital, the pork sausage rolls are bloody awesome and tasty, loves a latte to wash it down.

Very good place for a Costa shop, when you take your loved ones off the ward to go somewhere different. Social distancing awesome in there.

Staff very quick to clean tables when people leave

Just what you expect from COSTA!!

Costa inside Morrison hospital.

Morriston hospital based Costa, with all of the usual amenities. Very pleasant and friendly staff and fresh sandwich and cake etc options.

Really pleasant sitting in ..... tables are well spaced and staff pleasant .... all good and super cool on a warm day like today 👍🏻

Very good service and nice and tidy

Good that it's open on the Hospital, but went exit confusing, I had to wait for a gap to get out as it goes through the queue waiting to order. Maybe it was because one exit was inoperative.

Very expensive £4.30 for cheese and ham toastie I paid £14 this morning for 2 coffees 1 hot chocolate and 3 muffins I need a mortgage rediculas prices

Bought sausage bap 2 bacon baps & sausage & apple sausage roll plus drinks , great food great service prices about what you'd expect

Fabulous staff, always smiling and chatty.

Great place and really accessable one to grab a quick bite or drink at Morriston Hospital 🏥

Good cup of coffee and a selection of cakes.

Ordered 2 Lattes & 2 bacon rolls It should have cost £4.00 I was charged £9 😈 lady who served me was Rude & she shouldn't have been working there .

Sept 2020...takeaway product coffee delicious but milk not hot enough....had smoked ham and cheese toastie ..one side toast cooked the other underdone..no bitter so very dry ..the smoked ham was tasteless and processed ..look like spam.the new sausage roll again only served warm ..bramley and apple.taste okish but small amount of pastry for size...overall quality of food seems to drop.service remain polite..

Nice relaxing coffee and a catch up with good family and friends

Miserable and rude I asked if they would warm my baguette and the very unhelpful woman rolled her eyes and did not make any eye contact.There were three working and not one of them smiled

It's alright but not places to sit.

Polite friendly staff, lovely coffee,

Was a good coffee. I was delivering furniture to the hospital.

Good product ,smiling staff.very efficient.

Cortado coffee I like.. Nice and strong.. Find Costa coffee 2 weak otherwise.

More expensive than other Costas exploiting the sick and their visitors.

I was in Morrriston Hospital having blood test, so I had no refreshment at Costa.

Costa in Morriston Hospital was great. Normal prices, no hike just because of the location, staff were really friendly even if busy.

Excellent service and enjoyed the coffee

Very expensive. It's coffee for heaven sake.

Staff unfriendly unhelpful and oh so officious

Only had a coffee as usual it was a very nice.

Coffee is disgusting not enough staff

Very nice coffee and cake. Carrot Cake lovely and fresh.

Good food and coffee but somewhat overpriced.

Some pretty decent Baristas here. Can get very busy due to the location but kudos to Costa for not inflating their prices because they’re on a hospital site.

Nice and clean prompt service just the job

A little busy but go coffee still good

Very nice. Clean. Pleasant staff.

Quite expensive but probably due to its location within the hospital

Vastly overpriced with slow service

Excellent service and prompt service. Restraunt clean and staff helpful and friendly.

Plenty is staff,clean and usual excellence of products

Good coffee average customer service

Busy when I've been there. Standard Costa Coffee drinks etc. An interesting question tho........why does Google allow pictures of people in a Coffee bar located in a hospital when it blurs people on Google maps? I can imagine someone seeing a friend or relative in the pictures and then asking what might be an awkward question. Just saying. Update: pics now removed. Need some new ones with people's blurred now ☕📸

Enjoyed a skinny Late with my daughter x

Tea nice food fantastic cakes fantastic to

Good cup of coffee but then it should be for the price yoy pay!

Always friendly expedient service. 10/10 would recommend.

Couldn't make a cup of tea properly

Rip off Britain at it's very worst paying nearly £3 for a coffee...They take advantage of our NHS!

Often busy and queues, some really nice staff weekend quite an you would expect.. Clean and comfy surrounding

You never get a full cup of coffee at this Costa, I've had a few over the last few weeks and it's always a good half an inch from the top. Wish I knew how to put a photo up to show you. I have taken to asking them if they can top up the milk...

Very efficient and helpful staff.

Hopeless. Virtually no choice of food. Staff unhelpful. Very long queue. Didn't bother waiting.

Friendly and helpful staff. The salted caramel cappuccino is amazing. Everything is reasonably priced as well :-)