Based on 524 opinions finded in 1 websites
Based on 524 opinions finded in 1 websites
Nº 132 in 256 in Hyndburn
Opinions
A regular visitor here, and it shows! Staff know my preferences and are also super friendly. They are fab with my children and always keep them involved in orders to make them feel a part of the conversation. They never make you feel rushed, and definitely have a personal feel to their customer service ALL the staff are brilliant
Siobhan Moore . 2024-10-10
MORE AT Google
Came here today with the wife and kids. The lovely gent Taaha was extremely patient with us, as my wife is really picky lol and also has a stutter, he also gave us great recommendations and made us our drinks. This boy deserves a gold medal! ps I am not a bot, was just really happy from the service I got from here.
Waseef Ahmed . 2024-09-01
MORE AT Google
I have started going to Costa Coffee Drive thru at the Peel Centre Retail Park over the past couple of weeks. I needed a choice of decaf options due to cutting down on caffeine. Although not the cheapest coffee in town I do love the decaf latte(not tried any other ones yet but will get round to it) The added bonus is all the super nice staff at every visit I have interacted with so far...this does make a difference to my day and gives me a nice boost to have a lovely interaction with people who are happy to serve you a lovely coffee...Thankyou😀
Em Bee . 2024-08-31
MORE AT Google
Hands down the best Costa in Blackburn. The staff is lovely, friendly, polite and attentive. I sometimes go there after work and I always have a nice experience.
Stephen Kwiecien . 2024-06-25
MORE AT Google
Came in today and was served by a girl with dark hair and glasses, think her name was rumerah , I was waiting at the till for what seemed like forever, while she continued to clean and just look like she didn’t want to be there. She was very rude to her colleagues too and just not a very nice atmosphere when I’m sitting in. A shame really, as when you come in with any other staff, they’re really pleasant and chatty.
Andy Smith . 2024-06-11
MORE AT Google
Quality coffee. Friendly and helpful staff.
Cath Mehta . 2024-04-11
MORE AT Google
Only 5hing about Costa is the food is very expensive but staff very nice and pleasant 😀
colin knight . 2024-04-08
MORE AT Google
ordered via just eat they rang me to say no sausage and i should cancel but then they posted it was delivered and we didnt get anything
jeanette garrity . 2024-03-26
MORE AT Google
Expensive, but nice to treat yourself once in a while to a commercial cuppa. Warehouse standard roast beans, frothy milk, usual snajjazzles of whatever they have going. Seasonal favourites. The autumnal "maple latte" for me has been a stand out cup of ethically questionable milky coffee. Mmmm. Food's not bad either. It rivals Morrisons from the cafe menu items but charges a lot more. Is the food worth it? Definitely 🚫 not. Is it nice? Yes of course. Treat yourself a little..just don't be too disappointed and understand that people who spend a lot of money at places like this haven't had proper brews in their lives, quite possibly, I'm speculating. Companies like this have got us by the balls because of our love for a foreign bitter roasted bean from an Andalusian culture 👊🏿 like I said nice to treat yourself a little 😉
Hidden Ninja . 2024-03-19
MORE AT Google
Visited for coffee once more as this is one of my all time favourite Costas. Shabana and Sarah who were looking us today are an ace barista team, chatty, friendly, always smiling and both make great coffee. A great place to while away an hour drinking coffee. Always has plenty vegan options which is another bonus.
J H . 2024-03-13
MORE AT Google
Not a good place, they close too early
Zergham Warraich . 2024-01-28
MORE AT Google
VERY PLEASANT WELL MANNERED STAFF AND EXCELLENT PLACE FOR A GOOD CUP OF COFFEE AND TO RELAX 👍😃
Roger Walkden . 2024-01-21
MORE AT Google
The worst latte i have ever had, tasted awful like hot water with a hint of flavour. Also, there are no gluten-free options for lunch.
Russell Slater . 2024-01-19
MORE AT Google
It was OK for a Costa but the toilets were a little worse for wear and took a while to be served in store with the drive through being busy.
Yorkshire Explorer . 2024-01-13
MORE AT Google
Just wanted to write a quick review to say thanks to the amazing staff working this Saturday morning. I'd just sat down with my order when I received an emergency call and had to leave. The staff gave me disposable cups to transfer my drinks to and hot food pouches for the cheese toasties. Thanks guys and keep up the good work 👏
Robert Bury . 2024-01-06
MORE AT Google
As I approached the door 1 customers before me were let in but then I wasn't. I was told inside was closed but as I drove around to the drive through I could see the 2 customers were being served. Not good.
D Briggs . 2023-12-11
MORE AT Google
The girls weren't interested in rushing to serve us, and seemed to be more interested in rushing us out of the door to close earlier. The shop looked scruffy and short of a good dusting and sweep round. The outside looks neglected with litter bins overflowing. Not a good look even if you're going for a quick coffee.
John David Holland . 2023-10-29
MORE AT Google
Do not go to this Costa after 6pm as the doors are shut . Its ridiculous
David Green . 2023-10-12
MORE AT Google
Always a pleasure having a coffee here. Service is fantastic and food is always good! Thanks to the kind welcoming staff who was so welcoming to my toddler aswell. You deserve a promotion! I recommend mozzarella and tomato panini (it’s not on the recommendation list below for some reason)
Seems . 2023-09-24
MORE AT Google
Sunday morning staff were excellent, sometimes found the smoothies to be quite thick but they'd took the time to blend it properly. Food and drinks were hot and service was speedy
Rebecca Munday . 2023-07-30
MORE AT Google
“I recently visited this Costa and had the pleasure of being served by Sana. She was incredibly friendly, attentive, and made sure that my experience was nothing short of amazing. Her warm smile and excellent customer service skills made my day. I highly recommend this Costa, especially if you’re lucky enough to be served by Sana. 5 stars all the way!”
Kaysan Faizal . 2023-07-26
MORE AT Google
Quick pit stop for coffee after a long day. It tasted fine
Robert Smith . 2023-07-25
MORE AT Google
It's costa do I need to say anything else
Ste Burke (Steb_uK) . 2023-07-21
MORE AT Google
Having to wait at the Drive Through ordering point for 5 minutes until someone took my order wasn't good at all. (I was at the front of the queue) Of course the staff can only do so much at once, but they must have been very short staffed.
manufan2007 . 2023-07-16
MORE AT Google
need more staff, the drive thru is always closed. What’s the point of having it?
R. . 2023-07-08
MORE AT Google
Went today to have a meeting, breakfast wraps are really nice, had multiple teas 😂, power at most tables to charge my lap top, no time limit on the stay either. Friendly staff. Thankyou
Lee Hunter . 2023-06-21
MORE AT Google
The staff were excellent, friendly and very cheerful. The coffee was excellent.
Ian Young . 2023-06-08
MORE AT Google
Staff talking to each other and not concentrating on the job in hand . The order was not right and the drinks didn't taste like they do from my local Costa Very disappointed ☹️
Julian Briggs . 2023-05-28
MORE AT Google
As usual great coffee and cake staff very friendly and good service
Jean Bland . 2023-05-14
MORE AT Google
Over-priced snack food of poor quality and then have the cheek to charge for a dribble of sauce. Toilets were filthy, staff not particularly helpful. Never again will I go in a Costa
Neil Burton . 2023-04-26
MORE AT Google
Poor Service . Costa tou need to sort service like this out. 20 mins before closing at 530 , told I could only have a takeaway cup, made to feel I couldn't sit in . Toilets dirty , lots of litter outside . . Won't be going back
Philip Heys . 2023-04-18
MORE AT Google
Lovely staff, convenient location and had cream for my hot chocolate 👍🏻
Nano Falcon . 2023-04-18
MORE AT Google
Opening hours are different from showing on Google. Opening everyday at 7AM not 6:30AM.
M Pandiyan . 2023-04-06
MORE AT Google
All good at this Costa. Liked the furniture too!
ALAN “AL” DAVEY . 2023-04-03
MORE AT Google
Lovely place for tea and coffee stuff. Ample parking is good, friendly people.
Natha Patel . 2023-03-29
MORE AT Google
A tasty coffee and great cakes x we even got a couple of tasters cakes yummy xx Thank you xx
Gail Perkins . 2023-03-26
MORE AT Google
Disgusting customer service, woman’s headset wasn’t working tried to place order but she couldn’t hear us so drove round to place order, woman named Humerah was rude and said ‘I was speaking to you’ in a stern tone she then walked away from the hatch without taking our order when she came back she took order I pressed costa app to use my rewards she scanned it twice and took payment without saying anything. When I looked on the receipt I had been charged for 2 coffees and 2 baps all separately. I asked why I had been charged and she said there’s nothing she can do she then walked away laughing with the other staff members. I asked another member of staff what she was called as I was going to make a complaint. Terrible Costa won’t be using this one again.
Janine Keating . 2023-03-25
MORE AT Google
Told they close at 6.30 - although they usually close at 7. And the website says 7...
Mark Campbell . 2023-03-03
MORE AT Google
The opening hours for in store and drive through have changed from 6am to 7am *** Lots of places to park and the drive through is pretty obvious so you can't miss it :) The staff are really friendly and are always happy to help and recommend expecially when I don't know what I want to drink!! They are really helpful as they write down the name of the drink on the lid which is really helpful.
Melissa Makin . 2023-02-14
MORE AT Google
Went for a cappo Sunday afternoon pleasantly busy,staff work very hard and are friendly,great service,and decent selection of sandwiches,wraps and toasties and lots in the cakes and biscuit department for the sweet toothed ppl.Nice atmosphere.Pricey but worth it.
Michelle Warland . 2023-02-12
MORE AT Google
Never any food in, always out of stock. Poor service
baray786 . 2023-01-24
MORE AT Google
Good coffee & hot chocolate, friendly staff with a polite and courteous manner.
James Sampson . 2023-01-21
MORE AT Google
Absolute s***e, shuts early and throws customers out during the day with the excuse not enough staff. Used to use Costa nationally and built up loads of reward points, until they changed the conditions. But won’t be going out of my way to patronise in the future. If you want to a meeting place for work or social with a coffee and cake find a real Cafe where customer service means something and it’s not a rip-off.
Peter Crisp . 2023-01-06
MORE AT Google
Always one of the better costas in accrington, Blackburn area, friendly team and great drinks
Daveymation . 2022-12-08
MORE AT Google
Warm and cosy coffee shop. Perfect place if you want to have a coffee on your own or you want to have a catch up with your friends next to a delicious hot chocolate and now they have the festive drinks. Highly recommend
Tunde Varga . 2022-12-04
MORE AT Google
Starting to get a bit scruffy inside & seems to be a little understaffed at time.
Ian Harling . 2022-11-27
MORE AT Google
Service slow .. limited staff . Drive through closed.
izzy . 2022-11-20
MORE AT Google
Only popped in for a drink and use toilets. Staff really helpful and carried my tray to table as I'm in a sling.
Jacky Watson . 2022-11-13
MORE AT Google
Great coffee as always.However, disappointed bearing in mind current situation regarding wearing face masks and protective gloves, not being worn by either member if team. 😔
Hoyle Home . 2022-11-10
MORE AT Google
Should change the opening hours. According to website opens at 6:30 but when I go at 6:45 or 7, drive thru still closed and doors are locked 👍🏼
Adam Paszti-Toth . 2022-11-08
MORE AT Google
Great place for lunchtime coffee
Annette McQueen . 2022-10-18
MORE AT Google
This is just a Costa “hidden gem”, so many drive past, lots drive-through but few come inside for the warm comfy seats within. (I probably won’t get a seat next time I’m there now!!)
John Patrick . 2022-10-13
MORE AT Google
This is a great Costa .. happy friendly staff , great coffee and food choice Inc vegan options 👍🙏
Steve Higgins . 2022-10-01
MORE AT Google
Regular visitor, quite busy. Not the full 5 stars after seeing flies walking over uncovered cakes and when highlighted to person who served us didn’t seem to bothered. Person served after us mentioned it too.
Hazel Dean . 2022-10-01
MORE AT Google
Were only 4 cake options, my Dad went without as no less sweet option, like carrot cake.
Rachael FH (Rach) . 2022-09-23
MORE AT Google
Always a good coffee and choice of drinks and food
Peter Horsfall . 2022-09-11
MORE AT Google
Costa need to clean this branch down never open
Mo Ali . 2022-09-06
MORE AT Google
Closed there doors at 18:50. 8pm are there closing time it is a shambles need a change in management
stephen morris . 2022-09-06
MORE AT Google
Nice and clean. Don't like the drive through as you don't know who (s)he is talking to.
Andy Cooper . 2022-09-03
MORE AT Google
Another great coffee this morning from the smiling faces lovely coffee to start the day dissapointed for Thursday shut 😥 1st thing?
ali makda . 2022-09-02
MORE AT Google
For one reason or the other, this coffee shop has got my drink wrong almost every times. In 14 years of being customer of Costa, I had to make a complaint twice and both times it was this branch.
Ghaz Langah . 2022-08-31
MORE AT Google
Went with my grandson on a Sunday afternoon. Good little visit. Staff were friendly and service was good
Adela Eccles . 2022-08-29
MORE AT Google
Great help staff and very good management
Geo Ash . 2022-08-05
MORE AT Google
It's a question 'who is working today' sometimes you will get an average customer service then days (like today) a very poor one .. miserable staff, rubbish still in tables from the night before and a 'not so good latte' there are times when they open late (9am) and not 7am but that's not the fault of staff. At least the kind lady offered me a coffee from the serving hatch. It's becoming a laughing stock now so be aware.....
Peter Shuttleworth . 2022-07-28
MORE AT Google
Great customer service! It's always a pleasure. Keep up the good work :)
Henry Hunter . 2022-07-13
MORE AT Google
Shop was closed due to only one member of staff only drive thru available
kazz Khan . 2022-06-26
MORE AT Google
Headed to work, I see one car at the window already, got time for a coffee great stuff ! So I pull round and place my order, there is a little wait , still no stress, the customer Infront pays , wait a little longer , still no stress! 5 or 6 drinks handed over, that explains the wait , still no stress! Customer in the car strikes up a conversation with the guy hanging out the window, minutes or so passed, starting to feel a little rushed, then I see a drink put down behind the guy hanging out of the window, my drink , at this point the clock really starts ticking, not 100% but pretty sure it took a further 4 mins for the conversation to end ... Sadly I am all out of time for buying and drinking coffee before work! But I am glad they took the time to have a lovely conversation!
Robbie Smith . 2022-06-24
MORE AT Google
Very nice , my vanilla coffe was amazing!
Joe-James Rooney . 2022-06-03
MORE AT Google
Love Costa me and my daughter she had hot chocolate with cream I had coffee latte before shopping
Christine chester . 2022-05-13
MORE AT Google
Really slow at serving compared to other costa stores. Waited over 2 mins just to be asked what I wanted despite no queue .I find the staff don't have any warmth to them when serving.
paul hill . 2022-04-27
MORE AT Google
Love this place. Good service, friendly and efficient staff and a great choice of hot and cold food and drinks.
Maxine Gaston . 2022-04-01
MORE AT Google
Very relaxing. friendly staff. food was clean. will go again.
Lavender . 2022-03-01
MORE AT Google
Excellent coffee and seating :)
Nathan Fielding . 2022-02-24
MORE AT Google
Very fast service on the drive through
Tony Melling . 2022-02-12
MORE AT Google
Used the 'Too good to go' app for my purchase and it was still good quality food, their coffees are always good too
Jamie Briggs . 2022-02-08
MORE AT Google
Not open at 7am when it says it is on Website. Is it that hard to update your opening times.
Janet Neild . 2022-01-29
MORE AT Google
Anwar was absolutely a darling Perfect customer service 👌
Rukhsana Kauser . 2022-01-29
MORE AT Google
Staff are very friendly and helpful
Jasvinder Kang . 2022-01-28
MORE AT Google
I turned up at 19:55 and was turned away as they were closed. The business hours should get updated to reflect this
Qas Khan . 2022-01-26
MORE AT Google
Terrible experience at Blackburn. Officious over bearing -"rules are rules" - staff. We walked out. I can just about cope with being asked to sit outside if that's what is needed to make people feel safe but not doing track and trace for the privalige of it. My money is better spent elsewhere. Somewhere, where we are made to feel welcome rather than unwelcome.
K Moore . 2022-01-14
MORE AT Google
Sign on door says drive through closes at 8pm. Closed at 6.52pm. Called the phone number and no answer even though there were staff inside.
Muhammed Ibrahim . 2022-01-08
MORE AT Google
Called at 8am . Says open from 7 on website. Knocked on the door to ask what time they were opening as the sugn on the door also said open from 7.. I was looked at and ignored. Whilst I was sat there.. they must have missed out on over 15 sales .. maybe should have put a note on the door to say what time they were opening. By 8.15 I gave up and went to Starbucks instead.
Victoria Leech . 2022-01-06
MORE AT Google
One member of staff who I she had not covered her name badge up I would most definitely put her name on here for sure..... NEVER meet anyone sooooo rude....to staff and CUSTOMERS.... Needs to learn some customer service....
Natasher Buxton . 2021-12-29
MORE AT Google
Reasonable brew though not as good as other Costa coffee shops I'm aware of, of two coffees of four bought for me and a friend the first was tepid though the second better. As said there are better Costa coffee shops about. Staff are there but not over delighted to help, sir had to ask for chocolate on my cappuccino being just one gripe. Let's say it might not have been the best experience I've had at all, maybe just a not the right day... Pervious visits have proved considerably better I should add. Equally toilets not fantastic, other Costa outlets have this sorted and the collection of expired cups cutlery equally not removed rapidly. Overall, must try harder. Your not a cheap brew £16+ for me and a friend to feel just ok isn't good enough. Boxing day 2021 stop off, still not the cleanest debris in many places on floor and windows, leaves lots to be desired. The brew, that was fine, no serviettes given with drink, staff uninterested getting the cake I ordered wrong. Not fantastic..!
Duncan Berry . 2021-12-26
MORE AT Google
Black Forrest hot chocolate 👌👌👌
Clare . 2021-12-14
MORE AT Google
Was told to just clear the dirty table myself and the cafe was full literally had people on every table. Got our order wrong think the lady couldn't hear properly. Waited a far time to get my missed ordered hot drink. The gent behind me was also disappointed too, by the time i got my HOT drink it wasn't so hot. The costa next in the retail park is way better.
S Hussain . 2021-11-25
MORE AT Google
Appalling experience at this costa. I’m a huge fan of costa in general and have a lovely time at the one in Blackburn mall however this is my first time in this one and have been let down hugely. The customer service was disgusting, my drink tasted like boiled water, we weren’t allowed the usual cups to sit in with we had to have takeaway cups. The only adequate part of this was the assistant manager maddie who was very calm and understanding. I am not happy and will not be attending this costa under any circumstances again. This place leaves a bad reputation for the costa chain.
georgia livesey . 2021-11-21
MORE AT Google
The person who took our order asked if we wanted cream on top but then forgot it. There were lots of empty tables that needed clearing and wiping down that were neglected. It's a busy place and I think they might be a bit understaffed. Loved the coffee and the little star design was a nice touch.
Weezie (Weezie) . 2021-11-16
MORE AT Google
Expensive coffee that isn't anything special.
moor lok . 2021-11-14
MORE AT Google
Quick and efficient for take away service.
Peter Marshall . 2021-11-09
MORE AT Google
Serving only in paper cups, not using glasses as dishwasher not working. Cobwebs on lights everywhere
Paulina Kopacka . 2021-11-03
MORE AT Google
Absolute disgusting. Water was all over in tray I was served, I asked for tissues and server put it in tray which was full of water, I asked other staff to change it she said it’s only from the tap like what!!! Tissue is supposed to be used to clean and how can you clean with wet tissue. Than while eating mosquitoes decided to show up from somewhere. I was trying to get em off food I heard that same lady who said water is from tap saying what did he just do and laughing at me behind my back. Absolute joke, I scanned a promotion and she never bothered to see that I scanned it. Later making excuses saying you never told me this and that. I flipping don’t work here you work your suppose to ask me not me telling you. Better go to Starbucks, more professional and at least they respect their customers. JUST DON’T COME!!!
Abdullah Farooq . 2021-10-30
MORE AT Google
Excellent in all aspects. Previous post was re Starbucks and comparison of coffee bean definitely Costa.
Aby Lodge . 2021-10-25
MORE AT Google
Lovely hot chocolate, but we were sat in tge corner next to the kitchen and the machines are very noisy!
Christina Cramsie . 2021-10-25
MORE AT Google
Brews could do with being hotter
Michael Taylor . 2021-10-19
MORE AT Google
Good product range quick service
Grahame Richards . 2021-10-17
MORE AT Google
Not nice attitude from staff. Won't be back.
Jordan Sands . 2021-10-17
MORE AT Google
Friendly staff, pleasant surroundings and a good choice of food and drink.
Colin Lucas . 2021-09-12
MORE AT Google
Good service... Pleasant coffee could be a little stronger.
Ruksana Patel . 2021-09-11
MORE AT Google
Friendly staff, free WiFi for 2 hours. Nice coffee and a relatively comfortable place to be.
Matthew Witherford . 2021-09-01
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in North West
81 Opinions
Just moved in earlier this year and was looking for a local chippy, well I bloomin found one! Propper chippy with classic menu including potato dabs and propper chippy prices! Also the staff are lovely the young lady that served me was so friendly and chatty I could have stayed and eaten my chips there chatting. Propper chippy propper chippy prices! Will definitely be my monthly take out treat !
1011 Opinions