Costa Coffee in Rhondda Cynon Taf

We ordered 2 medium hot chocolate with cream and marshmallows£9.00. They came warm not hot in tall glasses,no spoons no saucer no serviette and frankly not nice i left half of mine.never had this experience before very dissapointed and the price is funny money!

Didn't have food just coffee, really enjoyed it, lovely cosy atmosphere in the Pontypridd store

A great Costa as normal, I was doing some work in Ponty so when to Costa a few times every time the service was fantastic. Thanks

Well done today people, especially the dragon coffee art

Went to costa today to claim my free drink and was given a what seemed like a vanilla frappee. When questioned about it. I noticed my drink didn’t have coffee in there. He pointed at the menu and said not everything had coffee in it with a really crappy attitude. I asked if I could change over the drink and when he did I was given this The cream on top was curdled and had hardly no Carmel in the drink at all. Really really bad customer service.

Nice place. Got a latte and it was very good 10/10

Very nice place and atmosphere. Had a latte and it was very nice. 10/10

Always a pleasure to visit here

All good. Lovely friendly staff.

Costa Coffee, Costa lot! Go Spoons £1.56, refillable at no extra cost. Fill ya boots!

Love Costa Ponty. The staff are always so welcoming and happy to help. The food is a bit over priced I feel but I guess that's the world right now. The coffee is always great, plenty of choice. I've been a few times to do work and the staff welcome this and are happy to bring food to the table.

Love the difference in every coffee

Very busy branch. Lovely friendly, polite and helpful staff. This would have been a 5 star but was absolutely ruined by the disgusting toilet! Floor soaked and bathroom absolutely stinking of wee. Was coughing and gagging and didn't want to finish my drink after going to the toilet. The smell stuck in my nose and when you realised, there was footprints from toilet users bringing the contents of the bathroom floor out with them. Feel really sorry for the person that has to clean that and maybe the toilet should be locked and use allowed upon request to keep the nasty people that don't request public toilets. This is the kind of toilet I'd expect to see 20 years ago, at a random public toilet building not a bloody Costa. Lovely staff but rancid toilet really, really ruined my coffee and I had to leave. Sorry to the staff! You were so nice.

Cleaning milk jugs is very important process, otherwise someone of your customers will get the intestinal infection. This is a request for management please!

Relaxing place to have a coffee and a piece of brownie)))

The team looked after us and we had a great experience, thanks to Lisa and Niaya

The cleanliness left a lot to be desired. It wasn't busy but still I had to look for an empty table. In the end I had to clear the table myself. Doesn't give a good vibe to visit again! I only saw 2 members of staff behind the counter. Even when there were no customers needing to be served, the tables didn't get cleared or cleared. I don't know, maybe there were staff shortages as the reason for dirty cluttered tables. I expect they would have been done straight away if the Health & Safety department had been in. Just a thought if they leave tables like that for some time, how clean are they behind the counter. Makes you think, though, doesn't it. I didn't eat there but my son had a few things. A toastie cheese & ham. A muffin & a desert. He didn't eat all of any of his orders.

First visit to Costa Pontypridd. Staff were friendly and accommodating as with our needs. Open feel with plenty of room around tables to move around. We had the pork toastie, which was just the right temp. Flat entrance for disabled with a slight incline upon entry. Disabled toilet straight to the back with plenty of room for wheelchairs and prams. Will be returning. Tables could do to be cleaned, not just cleared more often. Other than that, brilliant. Thank you.

Had a lacklustre coffee, like many others. The tables were speckled with sugar. It was a reliably soulless experience. I felt like an extra in a low budget daytime soap opera. Will possibly visit a few more times next year, as I live in the town. I probably won't be the instigator of planning the visit. I purchased a great pair of pure wool trousers for £2.25 in Hope Rescue, my coffee cost considerably more.

Nice enough coffee shop. Great service. Level access entrance, so wheelchair accessible. Toilets weren't too clean though.

One Costa is like any other Costa. Except this one was surprisingly clean inside. Thank you

I love Costa, the staff work as a team and is a calm environment. The food is lovely and the coffee is amazing, plus I bought a hot chocolate powder tub from them too, which is divine with some pumpkin spice in it. Thanks costa pontypridd x

The hot chocolate was cold & non chocolately & the salted caramel brownie didn't taste of anything!

got a coffee the other week, i’m regularly in costa. always amazing service by the young girls that work there that always have a chat. they’d each receive 5 stars from me if the young man, Josh, wasn’t so rude the other day and didn’t ruin it. he gave me the complete opposite service as the girls usually do. didn’t listen to my order, he walked off during our interaction and generally spoke down on me. not one for reviews, but i think he may need assistance with customer service.

Good coffee and pleasant service. Some spilt milk was on the floor near the toilets left not cleaned up. General cleanliness otherwise acceptable.

I really like the atmosphere here. Try the mango Bubble drink.

Great place. But the wifi was just so bad i couldn't do any work. Other than bad wifi. All good

A nice relaxing yet sociable place, with all your favourite food and drinks!

sat outside on a lovely sunny day. blueberry bubble. the table were dreadful. the tops kept moving rounds and were wobbly.....

Another great Costa coffee, I frequently go to the nantgarw Costa, but decided to pop in one day with a friend to this store. Fantastic food, coffee and friendly staff, will be back again

They put the wrong lids on all our drinks

Clean and tidy, plenty of stock and plenty staff

Much like most coffee places in Pontypridd, Costa has a very quiet and soothing atmosphere most of the time, friendly staff and has good quality food & beverages, like a lot of Costa establishments have. I also noticed a cute little bulletin board of promotional groups and activities both in the local area and surrounding areas that might not get as much local interest, which is great to see Costa looking out for people across different backgrounds.

Cosy and warm... A delight to be here!

Service is always on point!. Ladies are always friendly and happy to help!. My recommendation is the white hot chocolate it's my go to!. Lares seating area but I always have mine to go!. Parking near during the day upto 11.30am then can park outside from 3.30pn onwards.

Lovely choice of drinks not too busy today

Lovley coffee and friendly staff

It's fine. Consistent chain product. Service was very friendly & comfortable seating

Clean and tidy, polite and helpful staff all around. Have had the odd mistake while attending but we're only human it happens. The place is small but cosy, no sofa seat, has a small amount of outside seating. The toilet can be walked in and out of (no key or code needed). Overall not a bad spot for coffee but not perfect. Taken star down one for space management and the seating arrangement.

Staff very friendly & coffee as always great

Spotless and can't believe how efficient the staff are.

Lovely staff. Lovely coffee as always.

Great service, friendly staff manages to feel like friendly local independent coffee shop but had benefits associated with large chain. Would recomend Renewed social distance and capacity rules made it slightly more chaotic as less tables available than customers. One joy of being in town alone I got seat in window for one. The chaos was more around customers wanting service as usual while staff tried to ensure seating was safe. Customers made to wait for table cleaning when one came available was real positive, given it was people leave customers charge table and staff straight to cleaning with a just give us a minute to clean

Takeaway cups all Xmas for what supposed to be nice chilled place to sit down and over £4/coffee? No thanx. Gatto Lounge just behind the corner, coffee is cheaper, great cups, warmer!

Polite staff and great service. Would go back again

Love this place happy Christmas guys from us

Great staff very clean and tidy shop service with a smile its great to be able to sit in and enjoy your drink i was even asked if i wanted cinnamon on top of my drink and my boy had a ginger man biscuit with his drink its those little things that makes our day better

Food excellent, however I was put off by the amount of flies especially around the counter .

Clean and comfortable quick service and drinks lush.

Friendly and helpful staff only downside for me, there was no brown toast 😢

Nice Coffee and good customer service.

Very friendly staff. Made welcome

It's Costa. Coffee is always good, staff here are friendly and happy, always nice to get a coffee and not wonder if you'll get stabbed by a barista

From the time entering to exiting all done professionally. Great COFFEE ☺

Always a nice choice of coffee and snacks a clean and pleasant atmosphere 👌

Branch in the High At at busy end near the Market. Not at its best during Covid - take-away only - but staff very pleasant and helpful. Queue managed well.

Nice and friendly, bit OTT on the Covid rulings but better safe than sorry. All in all love a Costa so 5 stars, plus the staff are great.

Great staff. Lovely and friendly service. Quick and easy never waited more than a few.minutes for my drink

Discussed!! Lots of couples sat on a table of 4 but was told!!!! No, you can’t sit on a table of 4. Sat on a table of two, same member of staff came back, with an attitude and then told me I had to turn my back to the empty table of 4!!! Had enough of the abuse from her and left. Don’t use this place!!!!!

Every time good service, best stuff...

Always enjoy going to Costa Pontypridd. Staff are helpful and friendly.

Stunning drinks. The black forest gatto was amazing

Love this place, such friendly staff & atmosphere

Fab staff and lovely environment

There were plenty of options availibke to have a quick cupper ☕ and the staff were very patient too.. I was pleased with my latest visit to Costa Pontypridd..

It is great to see Pontypridd Costa open. Everything is very strictly adhered to Vivid rules which put me at ease. Will be back soon.

The shop looks so smart after the refurbishment due to the flooding back in February. Lovely hot chocolate and blueberry muffin on my visit

Scruffy place, rude staff, unpleasant town

Love a good Costa. Reasonable price considering and the venues always feel cosy.

Nice atmosphere, friendly staff

Been to this lovely costa a few times and am never disappointed. The atmosphere created by the brilliant staff members is always so welcoming. Clean and tidy throughout the shop, always get the perfect hot drink on a cold winter day. And the ease of using the new gift cards and points cards is really helpful. Would definitely be returning more often in future. 10/10 👍🏼

Friendly service, good coffee. Great place for a chat and good coffee.

Very nice place to have a chat with mates and keep warm in the winter

This store should be recognised as the store of example!! My son has been going there with his grandmother for the last few years, he is only 2, however the love and care they have shown him even at a young age is amazing. They have given him a Xmas gift he has yet to put down as he loves it that much. Thank you does not seem enough. I solute you for being such great people and representatives for the Costa brand. You have made my son really happy! And I can’t thank you enough for your generosity. Carter will never forget you all as I will remind him of the very few people around that demonstrated this kind of kindness. Carter Rees (dad) thank you x

Love costa coffee whereever i am

Love this place, people come to meat up with family or friends some times a little book club go there great for a family friendly restaurant with friendly staff

Not excellent as queues are always big, but OK in general. Clean and professional, also friendly staff. I like little tables outside too.

Poor customer service with attitude, coffee grounds spilt all over cups ,1 tiny milk for 2. Sorry Costa, but poor poor poor

Always a pleasure to visit staff very friendly

Service a bit slow but nice coffee.

The inside of Costa is really nice and clean and welcoming staff are really lovely as they different varieties of coffee, teas etc 100% recommend going to this Costa

Revamped interior makes it feel very bright and open

Always a fantastic coffee their moca with xtra columbine needs more costas houses not enough

Strawberry and cream frostino is the best

Costa in pontypridd has been updated, and it's a pleasant experience, I'm a big fan of Costa's cortardo is my usual drink, but had the white hot chocolate and it was good. Food and cakes are also very good. Chocolate muffin 👍 the staff are always friendly, so if your with friends or on your own this is a good place to relax and enjoy food and drinks. Keep up the good work.

Love the staff! Especially David

Obvious reasons, the coffee is spectacular and the service is amazing always! Keep it up Costa!

Brilliant service n friendly staff

Since renovated it's lost its warm welcome, like a canteen ,cold and echoing ,

Is this the one in Merthyr Tydfil? We visit quite often, and enjoy the coffee and the food choices, but why is it all SO expensive?

Awesome place , staff well trained and friendly,

I go often to Costa Coffee Pontypridd,nice atmosphere and staff

Love the refurb. Disappointing, only one toilet.

Lovely coffee , nice staff , Bakewell tart was very good

Lovely coffee friendly staff in a relaxing place. What more could you want. Fantastic.

Nice to be able to sit outside of the shop with your hot beverage and watch the world go by nice friendly staff and polite prompt service

Friendly staff and great service

Very good, friendly staff, good hot coffee, new decor very good as well, it was getting quite scruffy, but with decor vastly improved.

Toilets are disgusting should be allowed to serve food and drinks if they can't keep then clean, hygiene in other areas must be in question!

Fantastic defo must place to visit lovely coffee too