Costa Coffee in North Down

An elderly lady with wavy/curly hair was very rude towards my mother. My mother and I attend the cafe in the evening, was served by a lovely young lady. Shortly while my mother and I mind our own business this elderly lady came close to our table and was making a lot of loud bang nosies around our table and kept staring at my mother. My mother felt uncomfortable then informed me we need to drink up our drinks as she felt that the cafe may be closing very soon. But I reassured my mother we still have 45 mins left and there is roughly 4/5 more new customers coming in after we sat down having our drinks. The elderly lady felt that she still has to stared at my mother to the point she felt uncomfortable and questioning is it because we were the only Asians people at the cafe and we were not welcoming from her? My mum asked the lady if she is okay as she wouldn’t stop looking at her and the elderly lady storm toward my mother and I and sharply say if my mum is okay and I quickly questioning the lady of why was she kept staying at my mother and she said my mum was staying at her too and I responded that it’s because she would not stop staring at my mum and it is making her feel uncomfortable and kept making nosies around our table and our table only. When I was defending my mother she quickly realised that all the customers and the other two young staff are questioning of what is going on as we came in and mind our own business and was very friendly back to all the staff members. The elderly lady then apologised to my mother but I felt that the apology was not sincerely and felt that she had too because everyone was looking at her.

Typical coffee chain fare. Tables can be left dirty for a long time. During one visit a crowd of teenagers took over the area i was in. The manager eventually challenged them by saying one of them had to buy something. But a quiet coffee was ruined for me because i sat in what was really the school playground and not as first impressions indicated, a coffee shop.

Do not use this please manager tonight not helpful to people paying big money for drink three time got frappe with no milk in it like dish water bogging ask Lisa to make me one tonight she came out and said who do you think your are asking for me to make drink I said do not talk to me like I’m nice to you I said 5 pounds at time drink needs to be right she went on I was embarrassing I asked for Carmel give me toffee she jus shook her head let apprentice make it again not right. Her friendliness stinks. Wouldn’t recommend it here bad experience but not going to let it drop

I always visit this Costa as it is my local branch. always get same thing. Extra hot hot chocolate hubby get extra hot latte. Last night, 8th Dec 2023. It my drink was cold. Asked to heat it a little the girl was fuming. She returned it to me practically threw it at me. Then gave us daggers until we left. Hubby's latte was like water. Havenever had an episode like this. Didn't seem to be a manager on was all young girls and 1 boy. Standing around on their fones. Xmas is bad enough without being treated like that.

I waited in front of a young girl, waiting to place my order. She was texting on her phone, looked up, acknowledged me and went back to her phone. A young guy was working on other orders. She eventually came off her phone and started taking sandwiches out of a basket and lining them up on the counter. She still did not speak to me. I turned to walk out and spoke to the girls behind me...she them threw all the sandwiches backing the basket. The other lady asked for help and she said sorry, she was busy and walked off!!!???? Shocking behaviour This happened on Monday 6 November

Ultimate service. I have been in many Costa Coffee shops across the country but this place manages to fill the gap of a local coffee shop where the staff know everyone, with the excellent service of a large company. Been here several times with my mum and dad and the service is outstanding, thankyou June for taking care of us. All I can say is this lady is an asset to this business. Fantastic

Fantastic staff. Very efficient, polite and service with a smile. Best Costa I’ve been in.

I was in with a friend who has a dairy intolerance and I went up to order us coffee. I politely asked if they had any diary free products so I could get something for my friend and I’m not sure of their menu. There is a sign that states to ask members of staff for help with dietary requirements. The response was “are you joking don’t be stupid!” Loudly in front of a busy cafe. I was so taken back I didn’t know what to say and then seen a product at the till that said milk free so I just got it. Anything vegan would have sufficed and I suspect a franchise as large as Costa Coffee would have a couple of vegan options. I think the service and to make me look like an idiot was just terrible and the staff there need urgent training on costumer service and diet requirements.

Very expensive but coffee's are huge

Nice pleasant staff, great coffee. Like everywhere getting more expensive

We just had coffee and it was good. The servers were great

Lovely coffee, quiet coffee shop with nice atmosphere, friendly staff

A regular stop, very busy but pleasant staff and well run.

Awesome wee shop. Coffee is really good. Place is bright and comfortable and very nice inside. It's also very clean, which is appreciated. Air conditioning was a saviour as today was very warm.

Very friendly staff and great service.

This is not the first time i have been in to this costa and i have to say. This is my last. Male staff rude tonight shouting did i want anything else .. said no 3 times. Previoysly staff bickering about orders and blaming each other and recently male staff yet again SHOUTING at an elderly man.. i had to go over to check the customer and wife were ok Why apply for job with public when clearly cant stand the public

It's a coffee shop,I'm a tea drinker,staff,sound, patient,toilet friendly,I'm a bit disabled,helpfull,

Enjoyed cappuccino and a latte both served extra hot as requested, the glass partition makes it difficult for the server to hear your order, am sure by end of day its pretty exhausting, however managed to get some eats and two delicious coffees.

Stopped for coffee and a bun with my mum while she waited for Specsavers to repair her hearing aid. Sat outside in the mall and watched the world go by. Quick service and friendly staff.

Just great coffee and traybakes

Lovely and relaxing. Lemon muffin and cappuccino - Heaven!

Overpriced. Not that good. Also the tall guy with the ginger beard is quite strange with his comments to customers

Pleasant layout, good consideration of social spacing. Very friendly staff and efficient service. Nice range of pastries, toasted sandwiches, coffees and tea.

Don't go after 8.25 as no hot food. Allegedly oven are turned off !

Love their coffee and the caramel squared 😋

Friendly, good coffee, great service.

The flat white was superb. Caramel Square was also good but a bit overpriced.

Cappuccinos frothy and flavoursome and quickly served, what else does one expect at a Costa, only negative was music rather loud and made conversation rather difficult, just short visit today for quick refreshments.

Thee superb coffee that means Costa

Some measures taken for social distancing, but staff clearing tables and not cleaning them after is a serious I won't be back until I see that change

It's great to be back at one of my favourite coffee haunts. The usual high quality and range of beverages and pleasant, helpful staff.

Coffee and teacake were great. The cleaning regime is doubtful. I observed 1 member of staff clearing/cleaning tables. There was no understanding of the need to sanitise the customers touch points on the tables and chairs. A wipe across the table top with a cloth IS NOT sufficient.

Excellent choices and very pleasant staff

It is what it is, a coffee shop. Good enough, nothing super special. Few rips in the leather (vinyl?) chairs but staff were friendly and it didn't break the bank.

Coffee was flavourless, too hot and had to ask for cold milk in my capichino. Usually this place is great. Just poor this time

Decent coffee, not brilliant, but decent. So much better than the stuff that passes as coffee in Starbucks.

A brilliant place for a good coffee and a chat.

Staff always friendly and great service . A great help for those who are less able. Clean

Good size, comfy, staff could be friendlier!

Great atmosphere, friendly staff :)

Great atmosphere, friendly staff

Visited after a brief shopping trip and ordered a mocha. I asked for regular size but the blonde lady at the till was most rude as I didn't call it medium; being asked 3 times what size I wanted. She thanked me but rushed along despite there being nobody else in the queue and was completely unsmiling. The man at the coffee machine was even more ungracious, simply asking me did I want chocolate in top and not thanking me at all or explaining where the condiments were! The coffee was average and the cost was quite high especially for the tea that was also ordered. I will not be back.

I visit coffee shops daily for my skinny Iced Mocha fix, and no doubt in my daily visits I would visit a costa regularly! Yesterday I went in (not looking at the menu) because I always order the same - either a mocha (Hot or Iced depending on the weather) and in this case, I ordered my Iced mocha. The server put it through the till and as I was paying, another employee commented and said they don't have it on the menu so they cant serve it. Without making a fuss I just asked if they could make it as they obviously have what they need? That same employee politely said they could not make it and the other two girls are not allowed to either. I just chose The iced Latte, a Mocha basically without a shot of chocolate lol. I came away thinking that was pretty ridiculous, I definitely won't be visiting any Costa soon if they aren't serving customers what they want lol!! I'm sure if a customer came in and asked for a soya, decaf one shot cappuccino with a shot of chocolate and hold the foam - they wouldn't be turned away because it wasn't on the menu!!

Visit here regularly - coffee just ok (not as good as Caffe Nero). Lately have noticed quite a decline in cleanliness - spillages of drinks/food on cushioned seats not being cleaned up. Very off-putting, spend time shuffling seats about to try and find one which doesn't look too dirty. Other customers were commenting as well. Need to sharpen up on cleanliness. Hard seats which can be wiped clean might be a better idea.

Typical good Costa coffee and associated food items however the staff make this better than most Costas .

Popped in for quick coffee, surprisingly quickly served for Saturday, good coffee latte and cupuccinos, up to Costa standards. Enjoyed.

Pleasant enough surroundings here. Few tables still needed cleared when we sat down. Service otherwise was speedy. Coffee was fair. Likely to visit again.

Nice spot for a chat with friends. Been here on several occassions, food and drinks consistent which is always good. Can't complain.

This is by far the best Costa Coffee Shop that I go to and it is because the staff are so nice. Nothing is too much trouble for them, they are always friendly and helpful. The food and drink is typically coffee shop fare, I would recommend the cheese and tomato toast and lemon tarts as they are my firm favourites.

Too many tray bakes and you will wait too long for food. Coffee making takes much to long and staff will ignore you. Can get busy.

Great coffee and lunch snacks. Staff are very pleasant and know my order before a tell them. I must be there too often. Best coffee in Bangor.

Started coming here as the queue in M&S seemed to get longer and longer and move more slowly. We have always enjoyed Costa and have found the staff friendly & efficient Recently we tried the chicken and chorizo flatbread & the lemon tart, both of...

To be honest this Costa is nothing special. Ordered 2 medium coffees and paid for them only to be given 1 medium and 1 small....had to wait again for it to be sorted. Think down to bad communication between till and baristas.

Love to go here for a treat of latte and a bun. Staff are friendly and cat do enough for you. Good selection of treats and snacks on display. Some items are slightly over priced but you still end up buying them!

Well used and seating inside and out if you like to watch the world go by. Too many traybake type food fo my liking and no one works at any speed in the place. Coffee usual choices as is with Costa.

This is a standard Costa - decent place for a decent cup of coffee - actually, a cortado. I didn't know what it was until today. It's a Spanish idea, a shot of espresso in a wee glass cup, with about the same amount of...

Usual Costa food with too many tray bakes for my liking. Takes an age to be served but coffee is good. Past pre-packed food not for me.

I happen to like Costa coffee and so enjoy any visit here. It can be very busy though and if you don't want to sit out on the 'mall' it can be hard to get a seat at peak times. No complaints from me about...

Popped into Costa for a quick lunch... was met by friendly staff who were very nice... tried the chicken & bacon toastie and it was yummy... highly rate this wee coffee shop :)

Had breakfast here this morning and was pleasantly surprised. Excellent service and a good range of food. And the best bit under ten pounds for two. Would recommend without hesitation

Best place in the Bloomfield shopping center to get good coffee. It's consistently good, just wish I could say the same about the staff! I always ask for my latte with not too much forth on top. I know latte is supposed to have a...