Chi Rushden in East Northamptonshire

Brilliant staff lovely good is fantastic great for party 🥳 I go again I loved it xx

Stopped in for lunch with hubby, great service from Megan and great food ,well priced

We had a good experience at Chi. The food was amazing especially the chicken Ramen is a must try. We had excellent service by Jerena who was very welcoming and polite.

Do not eat here for your own health and safety. I ate here on Sunday evening 03/11/2024. I ordered the chicken satay skewers. I ate a bit and noticed the chicken was extremely pink and the texture looked undercooked. I complained and the waitress was friendly and took the plate to the kitchen and came back with a replacement plate. That chicken was also pink on the inside. I stupidly ate it assuming they checked the temperature of the chicken and that everything would be fine. The following evening (Monday 04/11/2024) I was throwing up and had diarrhea. I have no doubt in my mind that the vomitting and diarrhea was caused by the pink chicken satay skewers. Please, if you read this, eat elsewhere.

Me and my boyfriend came here the other day for our anniversary. It was our first time coming to Chi and we were quite excited as we love Asian cuisine. However, we are very disappointed as my boyfriend now has food poisoning. He ordered a chicken satay dish which sounded lovely but when it came and he cut up the chicken it was very pink and raw. We asked our server if they can bring a new one which they did, and we thought it would be okay as it was less pink so my boyfriend ate it. The next day my boyfriend was severely sick and had to take the day off work. I am so disappointed and angry at how careless the chef was after we asked for a new one. Safe to say we will never be coming back to Chi again.

We have been there before, it was always nice. This time the food wasn't brilliant, also our cheesecake has just been taken out from the freezer and it was still frozen that we couldn't cut it

Jarena was very lovely and helpful! Many thanks!

Lovely food and service from Jarena. Great kids options as well!

It was a lovely experience. We went at lunch time, so it was not busy. Jarena Jose was our server, and she was warm and welcoming. So much lovely food, brought home doggy bag

Had lunch today. The food was so salty we could not finish it. The beef curry had a lot of raw ginger in it. I have been to a couple of CHI restaurants, they were very good. This one is not.

Lovely lunch and great service from Jarena!

Very greasy tacos I would avoid, terrible customer service

The food was absolutely delicious, really lovely and attentive staff too. Will definitely be coming back! The chicken chow mein was cooked to perfection and the dirty fries were so good. The satay chicken skewers were also delicious and liked the extra sauce on the side too. The food also came really quickly, and was piping hot too.

We were sat in a booth, left for 15 mins and then begged (yes, begged) by the waitress to move to a tiny little table in the middle of the restaurant because they wanted to fit more people in… the only reason we didn’t leave at that point was because everywhere else was full. The food itself was lovely, however, be prepared to receive it in dribs and drabs. I enjoy the tapas style dining, but receiving prawn crackers when we had nearly finished our food is ridiculous, they should come out first. It’s also a good job both of us were sharing as if we ordered separate mains we wouldn’t have eaten together. It’s a real shame that the service resulted in an overall bad experience.

We ate out at Chi tonight for the first time and we were both shocked at how amazing our experience was from start to finish! We were greeted by Lexi who was very welcoming and helpful. The food came out quickly and was possibly the best meal I’ve had all year! Thank you so much for having us, we will both definitely be back and will be recommending Chi at Rushdens lakes to all our friends and family!

Very good food and great service by Sadlkshya

went here for my birthday with a few friends and was lovely!!! gave me free dessert with sweet chocolate writing saying "happy birthday" :)! the staff were incredibly friendly, really personable and nice to chat to. would absolutely come again; their nasi goreng was delicious too!!!

It was our first time to eat in this place and it was just a last minute decision. We were so glad we ended up here because all the food we ordered were so good! The 24-hour Korean short rib grill is a must try! At first the food might seem a bit pricey but considering the taste and portion, I think it is justifiable. The ambience is very cosy and the service is superb.

Outstanding experience of atmosphere decor and exceptional food reasonably priced 👌

Why did the three kitchen staff bother wearing head coverings when the front of house staff keep continuely enter and dwell in the food preparation area?

We went for a birthday meal for our daughter and loved the food, but unfortunately the service let our visit down this time. We were asked if we’d like prawn crackers, said yes, but they never arrived. I ordered a white wine and was brought rose - I didn’t say anything as I don’t like to complain and do enjoy rose so wasn’t too fussed. But then our chicken satay had a few pieces of chicken that looked undercooked, this time we did tell the waitress and she apologised, but there was no offer to take it away, replace it, or take it off the bill. Then once our plates were cleared we waited a while hoping for a dessert menu but then had to catch the waitress’ eye and ask, for her to then bring the bill, not the menu. Needless to say we didn’t order desserts. After paying, we then noticed we’d been charged for the prawn crackers. We decided at that point to not leave a tip - something we would usually always do. Bit of a shame as we do love it here.

Had such a wonderful time! The food was absolutely delicious, and Sadikshya’s warm and friendly service made it even more special. Everything was perfect, and I can't wait to visit again!

First of all, we waited such a long time for our order to be taken. The order was meant to be for two people, but food arrived only for one. Lastly, I have received only the starter and my main came in a takeaway box. The food was also very bad, sushi were cold as they were taken out of the fridge. Don’t waste your time and money in this place.

We love this restaurant, we had not visited in a few months, the food is tasty but was somehow was better this evening. Our server Sadikshya was lovely, all the staff are so welcoming and attentive even on a busy Friday evening.

The table was sticky, the waitres forgot to bring me a menu, and the food was uninspiring and overpriced. The sauces were served in little plastic cups, and the small paper napkins were as thin as cheap recycled loo paper. The waitres didn't bother to check if everything was edible and brought the card machine before she had made up the bill. There is a service charge added to the bill, even for parties of one. The chicken I ate was bland, and despite being burnt on the outside was still dark pink inside, I ended up not finishing my meal. Although I ordered two dishes from the set menu, I was charged for the 'service', which brought the total to over 20 pounds. It was a disappointing meal. However, the chairs were comfy, so there was that as something nice I can say about the experience.

The food was good, we had the Korean chicked which was amazing. There were some issues but these were dealt with.

Very disappointing. We had gyros in MK few feels ago and it was amazing so was really excited to see we can order gyros so close home. Unfortunately food could not be compared to other one. Small portion with only few chips. Also not very tasty.

I enjoyed the food and so did my friends. Would have liked the green curry a bit more spicy but it’s hard to get it right for everyone. The decor is nice and seating comfortable. You need to be aware that an automatic service charge of 12.5% is added. I do not like this. I always tip good service but when someone takes the tip automatically I feel that is wrong. For that reason I would be reluctant to return. I did ask them to change it to 10% which they did but it should be customer choice to add it

The food delivered on time cold and totally tasteless. Not worth wasting your money on we ordered a meal to share described as "enough for 2" hardly any filling but lots of bread. Never again

Delicious as always! Fairly quiet so service was quick. Sadikshya was very helpful.

We went tonight for dinner for my husbands birthday. Our first time at Chi. We enjoy trying different places. The atmosphere was lovely as soon as you entered. We were greeted by Namrata who was incredibly welcoming and friendly. Very attentive and checked on us throughout our meal. Another lovely staff member complimented our children and said how well behaved they were which was lovely to hear. The food was incredible, very tasty, good portions. My husband was surpised by a desert with a candle and fruit which was a lovely touch. Great prices. We eat out quite often and the overall service and experience from here was probably the best in a long time. Thank you. 😊

Yummy food, friendly and polite staff would definitely return!

Don't visit unless you want to be served Raw chicken. The food would have been good but the whole experience was ruined when we were served raw chicken. We all had a piece of the chicken and commented on the texture, I then cut a piece up and noticed that the chicken was not cooked. The servers did apologise but not sincere or to the extent to what we actually recieved. I am highly disappointed with both the customer service recieved and the quality of food. Please see photo attached of the Korean chicken we recieved. Also have tried to contact the branch and had no response.

First time eating at Chi and was pleasantly surprised at the choice of food on the menu. All deliciously cooked and very tasty :-)

Great food, and great service! The atmosphere and design on the place is very good! Servers were very warm and polite. The food is very flavourful and presentation was fantastic. It takes a while to be served but that only shows that food is prepared fresh. Always love coming back to this place. We really enjoyed the dirty fries and the Korean fried chicken.

Food arrived separately so must of it was cold. Waitress leaned over someone still eating to clear plates. Staff were all arguing at the counter. Never ever pay the service charge.

Fabulous food, wonderful staff, Megan was friendly, helpful and polite, would highly recommend this pan-asian restaurant, can't wait to return, we had bang bang king prawn, Thai green curry and Jasmine rice could not fault it, lovely glass of wine and a beer. Brilliant thank you so much, Carol and Mike

Amazing food. Amazing service. Perfectly fresh. Recommend!!

Lovely service, decoration and the food was delicious!!

My mum and I had a lovely experience at Chi the other night, the food was so delicious and portion sizes were very generous. My favourite dish was the Korean Chicken and the dirty fries. The restaurant atmosphere was also great and beautifully decorated. We will definitely be coming back again soon!

Very good food. Everything was delicious. plenty of options to choose from. Good value for money.

Great well cooked tasty food good service

A lovely visit as always, the waitress is extremely attentive and always makes my 6 year old feel special. Food is consistently high quality, well presented and delicious as well as being decent portions and good value.

Ordered squid what was not edible it was translucent in pots the salt and pepper batter was not sticking to it it was Larry robbery the chicken fried rice was stodgy and stuck together the chicken looked dirty fries was a bowl of solid mass of sweet potato not very advertising at all I would never even give it to my dog

The food was delicious, and the delivery wasn’t on time. I’m happy, and I will recommend this restaurant to anyone. Thank you very much.

Food is Excellent and Our Server sadikshya is Very Friendly and polite Always With A Smile In Her Face And Very Knowledgeable. She recommended me Beaf short rib, Chicken Teriyaki and Pork Belly. Overall Very Impressive and Excellent.

Excellent place to grab a bite before the cinema. Fresh and ridiculously tastey. Staff were fab with my nut allergy and the parking make it easy. 100% recommend!

I'll start by saying the food here is delicious, expensive but not more so than the other restaurants nearby. The staff were friendly and polite. The main issue we had is the 12% service charge they automatically add onto the bill. For starters, this isn't mentioned when ordering/paying although it is stated on the menu. Secondly - this isn't America. Tips should be an optional bonus to reward good service, and the service received did not justify the £35 that was added to our bill. We had to order our drinks 3 times before they arrived halfway through the meal. The time we went before that they forgot to bring out our main dish despite there only being 2 other diners in the restaurant. I know the service charge can be removed if asked but it creates an uncomfortable atmosphere, which is why they add it. So what is the service charge for? Service? Surely that should be expected as standard when eating at a restaurant. If it's for exceptional food/service then I should be the one to decide how much to tip for it. A shame, as this soured what was otherwise an enjoyable evening with some great food.

Food well presented. Drinks were bliss! Order was delayed, but tasty on arrival. Ambience welcoming, subtle and relaxing. Our server, Sadikshya, was informative and professional and makes a mean cocktail!

Food was delicious and the service was outstanding. Three of us went on Saturday afternoon around 5 pm. We had sweet and sour chicken, chow mein prawns and spring rolls. Hands down, the best Chinese we ever had in the UK. I am not easy to please and I rarely give 5 stars, but they deserved it.

Been here 3 times now. Always pop in when travelling back from Oxford to Norfolk. Food is excellent and such friendly and polite service from our server Sadikshya always with a smile. Great authentic Asian food. Well prepared and always cooked fresh.

Brilliant, first order from Athenian. Really enjoyed our delicious Gyros.

Beautiful Resturant and a great Food, atmosphere. Our Server Sadikshya was very Knowledgeable and friendly Nature and Kind hearted Person. She make a cocktails that was very nice and Good. I just like the cocktail 100/100 for cocktail and Food too . Thank you so much Sadikshya ...

Been in 3 times and thoroughly enjoyed the food and service. Sandikshya was a great waitress. Crispy Beef and satay chicken delicious. We’ll come back.

Delicious food, amazing service, peaceful and calm atmosphere

Delicious food and really friendly and helpful staff - thank you Sadikshya! Thoroughly recommend 😊

The food itself wasn't too bad, over priced for what it was, but ok... i had a vegan bao bun and some rice, friend had small sizzling beef and rice... both really small and it was £43. The food was cold, and no check back was done. Unsurprisingly really as the service was absolutely dire. Really useless, food was sitting ready to come out for ages before we got, hence the temperature of it when arriving. Even though restaurant was dead, we were interupted so that member of staff could take the additional 2 place settings on our table away? Generally unwelcoming and just felt uncomfortable and not wanted there at all, hence we ordered less than we wanted to leave quicker. Not alot of vegan options. Wouldn't go back... there's loads of way better choices at Rushden... spend your money there instead.

food is so fresh, and full of flavour, had someone try for first time, and said was best takeaway ever had! highly recommend

The service was not great. Our order got repeated back to us and yet it was still wrong. The staff pushed quite a bit for a review. The food was very nice, however we were charged for a dish we did not have and the manager quickly gave us a refund.

We were given a 10% off voucher as we walked in.. Nice. Place was approx 1/4 full. Ordered two mains and a portion of fries to share. Fries came, then a twenty minute wait for my meal, by which time the fries were cold. Waited 15 more minutes for my daughters meal, which they'd somehow forgotten to cook? More waiting while we looked at my empty plate. Finally, ordered a couple of coffees and paid the bill. They forgot the coffees too. More wait, more reminding them, and my coffee was barely lukewarm when it arrived. Then I realised they hadn't taken the 10% off the bill despite the voucher sitting right there on the table. They didn't, however, forget to add on a 12.5% 'service charge'. LMFAO. Food was excellent, REALLY GOOD, staff were polite, service was terrible. IF I use Chi again, it will probably be through Just Eat etc. Those delivery drivers were in and out with no waiting.

Nice place, nice food, nice customer service by sadikshya. Thanks

First time at a Chi restaurant and i can say that Chi is really warm and friendly. The staff are very Friendly and Sweet Sadikshya who served me and we had a little Sweet Chat. She Is So Cute and Very polite. She took very good care of us and her recommendations were spot on and Amazing food and service. Thank you Sadikshya Good luck !!!!

Asked for no tomato’s and had tomatoes in in wrong sauce and also brought a cheesecake and lo and behold a brownie was delivered, quick delivery time if you don’t mind your order being wrong !!

Our server Sadikshya was lovely and helped us with anything we needed!

Sadikshya was very nice and great service

Sadikshya was really attentive and the food came super quickly and tasted delicious!

Sadikshya was a really good server

Really good food and service from sadikshya, second time here and didn’t disappoint

Always great food - so fresh and tasty. Fantastic service from Sadikshya. Couldn’t fault it and will be back again and again.

food was amazing, will definitely order again. only 3 stars as both boxes had items missing

Really nice staff, amazing food, always gives these little lemon scented wipes that i love 😍 overall amazing restaurant

Second order in a row with a problem. This time missing oregano fries. Last time drinks. I hope this isn't becoming a habit.

Food was delicious and great atmosphere. Great customer service from Sadikshya who was very friendly and polite throughout. Will come again.

Food was delicious. Would definitely order again

Dined for the first time in the Rushden lakes restaurant today, excellent service, food and experience. New menu was very welcome.

Very average, very overpriced. Initially tried to go to Wagamama’s but the waiting time was too long so we thought we’d try Chi instead. Ordered two Katsu chicken curries, rice wasn’t included so we ordered two portions separately, two soft drinks, and two sides. Food was below average. Pineapple rice was dry and flavourless, food was barely warm, one of the sides came after we had already finished our mains. Waiter dropped someone else’s bill on our table whilst we were still eating our mains and left without saying a word. When we eventually received the correct bill, we were shocked when it came to almost £70!!!! Considering the food and service was way below average, and we had one soft drink each with no alcohol, frankly I think this price is absurd and I’m not sure how you can justify charging that.

Lovely food and reasonably priced. Tapas concepts so lots of dishes to try.

We love it here, foods great and is always hot and tasty. The service on this occasion was particularly slow. I think there was some1 relatively new on shift, it wasn't busy we had to ask to be served, it was a little lacking on our visit It won't deter me from visiting again, training could do with some fine tuning

Food was very cold and drinks were missing. First time we have had an issue ordering from the store and hope it is a one off.

Amazing food reminded me of my Greek holiday

The food was yummy, we're just confused as to why there was chicken in our halloumi wrap. Also no one answers the phone so if you have allergies you better off going in.

Great food,, but my pudding :ie,, my cheesecake wasn't ready at all 😢but apart from that it was a good place to eat and drink... Just need to up your game on the deserts menu

The service is extremely poor staff just just wandering around never clearing tables or asking if we needed drinks. Ordered plenty for the four of us and they forgot most of it and we had to keep asking. The food when you get it is very very nice just the service lets it down big time! Massive improvement needed by managers to keep customers happy and wanting to come back.

Food was cold and soggy and wrong drinks were delivered. Overall disappointed

stone cold.. ordered a gyros box which cost more and just received a wrap which was the same size as the cheaper option which I also bought.. would have been nice if wasnt cold.

Really enjoyed the impromptu 2 course "brunch" and cocktail before seeing "Furiosa" in IMAX. Great start to the day.

Amazing service at chi tonight. Chloe 1 and Mia were exceptionally entertaining

We arrived on the weekday evening. Restaurant had only 2 waiters that could not keep up with the service. We waited 25min to order, then food was late, predominantly due service issues, when food finally arrived to our table it was cold, we had to chase for the cheque 4 times, disappointed with the service and food. As the night progressed waiters got more stressed and rude with time. Very oily food, not a lot of dietary options for Vegans or dairy free. Do not recommend

Very poor service unexperienced staff heavy accent of servers can't understand! food come out dribs and drabs chips overcooked Strip starter good pad thai good rice good

Went on a quiet night but the food was super. Very filling!!!

Waited 30 minutes for drinks to arrive, main courses arrived just after starters , beef rending chewy, ambience clinical and charged 12 and half percent service , not recommended!

Forgot my chips and I ordered extra hallomi in my wrap and got one small piece of

First time ordering from here. Unfortunately wasn’t the best experience. Missing items and one can of drink was incorrect and arrived warm so clearly refreshments aren’t stored in a fridge. The food was ok but the chips were less than desirable and rather soggy. Don’t think we’ll be ordering from here again sadly.

Food was absolutely awful, greasy and cool. We asked for starters,but the mains came first, sent it back but could not make them understand how we had ordered/ wanted our food. They did not charge for the starters or the awful burnt chicken satay, but then added on a service charge!! Which folks you DO NOT have to pay,get them to remove it. We will not be going back again.

Wrong drinks delivered but food was quick and delicious.

Had a reservation for 8 people when we got there they didn’t have a table made up for us but it was ok as the restaurant was completely empty, asked for a high chair and did not bring one. Half our drinks didn’t arrive we had to ask. Waited an hour and half for one main dish to arrive after everyone else had finished their meal already. The server then removed it and added a discount because it was “ridiculous” how long we waited. However no one came over and updated us on how long it would be or if it was even still coming. Service was horrendous. Some of the food was ok but some had obviously been sat a while and tasted like it. We were also given an extra dirty fries we didn’t order, sent it back after 15 minutes when we finally got attention from a server and then it sat under a hot light for the remainder of the time we were there ready for the next person. The restaurant was not busy at all so shocking service considering. Won’t be returning.

Left a note asking to have no tomatoes in the wrap due to allergies and they still left tomatoes in there.

Amazing food and amazing service!

The food itself was fine, nothing spectacular but not bad either. However the service is appalling, the waitress took forever to take our order, asked for the drinks to be brought out with the food, which she didn’t do. I think there was a language barrier there as she was then failing to understand what the issue was. Food took a while come out and the jasmine rice just wasn’t served altogether To try and slap on a 12.5% service charge is soo cheeky as no service worthy of that was provided

Awful experience . Back to their old ways of poor quality and just awful service taking over an hour to get served ..